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Date: Fri, 27 May 2022 13:19:02 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: <st-salt@sky.com>
Subject: Re: order 25129
In-Reply-To: <865132902.5860985.1653653093210@mail.yahoo.com>
References: <425240a9270722b33dc03cebe310cf42@expressmusic.co.uk>
 <865132902.5860985.1653653093210@mail.yahoo.com>
Message-ID: <b31b1eaa978c86cdf5f6d4e7441b227d@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Steve,

I think the fault wasn't picked up because it is really slight and only 
noticeable when it's quiet.
In my opinion, it is useable, especially as it's just a monitor and in 
a normal gigging situation the distortion wouldn't be audible at gig 
volume?
We don't do any repairs I'm afraid.
We offer it to you for £70 if that's of any interest?


Kind Regards,

Tim
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 27/05/2022 13:04, st-salt@sky.com wrote:
> Hi Tim.
> Thanks for getting in touch. Sorry I missed you call but working at
> the moment. Disappointed to hear the monitor was sold with an 
> existing
> fault, but equally pleased that you tested before dispatch.
>
> It's quite difficult not knowing how 'slight' the distortion is and
> not knowing the cost of repair or replacement although I can see that
> a new speaker part would cost around £70
> Assuming you're not able to repair? , would really appreciate your
> honesty on if the monitor is still usable or whether its that poor
> that it would need repair before use.
>
> Sorry for questions but very new to music and just trying to pull
> together some cheap but reliable kit to gig.
> Appreciate your time and guidance.
> Steve.
>
> Sent from Sky Yahoo Mail on Android [1]
>
>> On Fri, 27 May 2022 at 11:31, Express Music
>> <coventry@expressmusic.co.uk> wrote:
>>
>> Hi Steve,
>>
>> I'm contacting you regarding your for the used Yamaha stage monitor.
>>
>> I've just given it a test and there seems to be a fault with the 
>> main
>>
>> 12" driver as in there is slight distortion at low-level
>>
>> which normally indicates the voice coil has got overheated at some
>>
>> point and slightly expanded.
>>
>> We're happy just to refund or if you're still interested we could
>>
>> reduce the price?
>>
>> Very sorry for any inconvenience, just let me know how you would 
>> like
>>
>> to proceed?
>>
>> Kind Regards,
>>
>> Tim.
>>
>> Express Music
>>
>> 196 - 204 Binley Road
>>
>> Coventry
>>
>> CV3 1HG
>
>
> Links:
> ------
> [1]
> 
> https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature