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Date: Wed, 02 Dec 2020 13:26:39 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: TNT UK Customer Care <customerservice.gb@tnt.com>
Subject: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re:
Urgent Action Required For Consignment 144111665
In-Reply-To: <80B7b000000000000000000000000000000000000000000000QKPRJ300hl_G7m_KRkSuwRTdxor7fA@sfdc.net>
References: <zQQVv000000000000000000000000000000000000000000000QJZKMV00WH0_Nq7nQaax24Pwg3UfCg@sfdc.net>
<c6f5b79a6e9938b230b4427f5cab3f49@expressmusic.co.uk>
<BPcSG000000000000000000000000000000000000000000000QJZPPR00fi9gbkEyRN2TtgGyO3QMmA@sfdc.net>
<651113cc0044b249eb5fe78e67049582@expressmusic.co.uk>
<FXrz4000000000000000000000000000000000000000000000QJZQ7L00x1QL_0H5SLidooCuRw5vmA@sfdc.net>
<895d51238a16836a673cd09bb7b8b9c5@expressmusic.co.uk>
<45ctM000000000000000000000000000000000000000000000QKEQ6W00yOOgVyvCQ9aar9XudWFsjQ@sfdc.net>
<At2wG000000000000000000000000000000000000000000000QKLT9V00sI0rVPkGQFieZDxoNelB9A@sfdc.net>
<7b35098f1969df6833955ab3cd22e83b@expressmusic.co.uk>
<80B7b000000000000000000000000000000000000000000000QKPRJ300hl_G7m_KRkSuwRTdxor7fA@sfdc.net>
Message-ID: <f20f3e0ea4ebb68ca8520bdb85737107@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Karen,
Yes, that is the missing guitar.
I take it this is good news?
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 02/12/2020 13:16, TNT UK Customer Care wrote:
> Good Afternoon Harriet
>
> I have attached two photos for you to look at
> Please confirm if it is the missing guitar
>
> ?M?any Thanks
>
> Karen Middlemiss
> Customer Service Representative
> FedEx Services
> +44 (0)800 100 600 TEL
> fedex.com/en.gb
>
> --------------- Original Message ---------------
> From: Express Music [coventry@expressmusic.co.uk]
> Sent: 01/12/2020 11:04
> To: customerservice.gb@tnt.com
> Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re:
> Urgent Action Required For Consignment 144111665
>
> Hi Karen,
>
> Oh dear that's not good :(
>
> The item that has gone missing is:
>
> Good Description: Electric Guitar in Hardcase
> Make: Gibson
> Model/ Serial number: Gibson SG Standard HP-II 2018 Blood Orange
> Fade.
> We have attached photo's of the guitar. The serial number is on the
> back
> of the headstock. It's quite difficult to actually make out what it
> reads but we think the first 5 digits are: 18906
> Colour of goods: Silver case, blood orange guitar
> Weight of parcel: 10kg
> Dimensions of each parcel: 1x Box - 120 x 50 x 20cm
> How are goods packaged: Cardboard outer carton. Our business details
> were attached to the box as well as shipping labels and invoice.
> Colour of outer packaging: Brown
> Logo's on box: Fairly plain box with our business details attached.
>
> Please let me know if you need any further information.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 30/11/2020 10:03, TNT UK Customer Care wrote:
> > Good morning Harriet
> >
> > I have received an update from Fedex
> > I am sorry they have advised they are unable to locate the goods
> > Can you please provide the following details so I can begin
> searches
> >
> > Goods description
> > Make
> > Model/Serial number
> > Colour of the goods
> > Weight of each parcel
> > Dimensions of each parcel
> > How are goods packaged
> > Colour of outer packaging
> > Any logos etc on the outer parcel
> >
> > Please provide the details no later than 18.00 on 01.12.20
> >
> > ?M?any Thanks
> >
> > Karen Middlemiss
> > Customer Service Representative
> > FedEx Services
> > +44 (0)800 100 600 TEL
> > fedex.com/en.gb [1]
> >
> > --------------- Original Message ---------------
> > FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
> > SENT: 26/11/2020 14:13
> > TO: coventry@expressmusic.co.uk
> > SUBJECT: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re: Urgent
> > Action Required For Consignment 144111665
> >
> > Good Afternoon Harriett
> >
> > Thank you for contacting TNT
> > I am sorry for the late reply but I have just been advised that
> you
> > had been in contact
> > I can see that the goods were released from customs on the
> 22.11.20
> > Goods are then sent to the delivery depot
> > Depending where that is in relation to clearance will depend how
> > long it will take to arrive
> > I am sorry I am unable to get an update today as the USA is on
> > holiday for Thanks Giving
> > I will email them tomorrow for an update
> > Due to the time difference I may not get a response tomorrow
> > I will email you again by 18.00 on 30.11.20 with an update
> >
> > My apologies for the delay
> >
> > ?M?any Thanks
> >
> > Karen Middlemiss
> > Customer Service Representative
> > FedEx Services
> > +44 (0)800 100 600 TEL
> > fedex.com/en.gb [1]
> >
> > --------------- Original Message ---------------
> > From: Express Music [coventry@expressmusic.co.uk]
> > Sent: 18/11/2020 12:02
> > To: customerservice.gb@tnt.com
> > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re: Urgent
> Action
> > Required For Consignment 144111665
> >
> > Now signed and attached :)
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 18/11/2020 11:50, TNT UK Customer Care wrote:
> > > Good Morning Harriet
> > >
> > > Thank you for the revised invoice
> > > I am sorry I do need it to be signed
> > > Can you please send a signed copy to me
> > >
> > > ?M?any Thanks
> > >
> > > Karen Middlemiss
> > > Customer Service Representative
> > > FedEx Services
> > > +44 (0)800 100 600 TEL
> > > fedex.com/en.gb [1] [1]
> > >
> > > --------------- Original Message ---------------
> > > From: Express Music [coventry@expressmusic.co.uk]
> > > Sent: 18/11/2020 11:42
> > > To: customerservice.gb@tnt.com
> > > Subject: [EXTERNAL] RE: [EXTERNAL] Re: Urgent Action Required
> For
> > > Consignment 144111665
> > >
> > > Please see the attachment Karen, Thank you for your help.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 18/11/2020 11:39, TNT UK Customer Care wrote:
> > > > Good Morning Harriet
> > > >
> > > > I am sorry I have not received the revised invoice
> > > > Can you please send the amended invoice to me by 18.00 on
> > 20.11.20
> > > >
> > > > ?M?any Thanks
> > > >
> > > > Karen Middlemiss
> > > > Customer Service Representative
> > > > FedEx Services
> > > > +44 (0)800 100 600 TEL
> > > > fedex.com/en.gb [1] [1] [1]
> > > >
> > > > --------------- Original Message ---------------
> > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > Sent: 18/11/2020 11:01
> > > > To: customerservice.gb@tnt.com
> > > > Subject: [EXTERNAL] Re: Urgent Action Required For Consignment
> > > > 144111665
> > > >
> > > > Thanks for your message. Hopefully this has now be completed.
> > > Please
> > > > confirm you have got the updated commercial invoice for this
> > > > shipment.
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 18/11/2020 09:49, TNT UK Customer Care wrote:
> > > > > Good Morning
> > > > >
> > > > > Shipment Number
> > > > >
> > > > > : 144111665
> > > > >
> > > > > Customer Reference
> > > > >
> > > > > :
> > > > >
> > > > > Collection Date
> > > > >
> > > > > : 17/11/2020 16:00
> > > > >
> > > > > Collection Address
> > > > >
> > > > > :
> > > > >
> > > > > Receiver Details
> > > > >
> > > > > : 9591 BAYPOINT WAY,
> > > > >
> > > > > 95624
> > > > >
> > > > > Town
> > > > >
> > > > > : ELK GROVE
> > > > >
> > > > > Country
> > > > >
> > > > > : US
> > > > >
> > > > > Please accept my apologies, but due to importing regulations
> > to
> > > > USA,
> > > > > the above shipment has been held due to missing information
> on
> > > the
> > > > > commercial invoice.
> > > > >
> > > > > Please provide a revised commercial invoice including the
> > > > additional
> > > > > information below:
> > > > >
> > > > > Tariff code
> > > > > Full goods description
> > > > > What goods are made of- if metal please specify what type
> > > > >
> > > > > Please can you also ensure that the invoice also includes
> all
> > > > > information listed below:
> > > > >
> > > > > · Complete Sender/Receiver name address & contact details
> > > > (telephone
> > > > > number or email address)
> > > > >
> > > > > · Sender VAT number (if not registered, update the invoice
> > > stating
> > > > > "Not VAT registered")
> > > > >
> > > > > · Receiver Tax ID OR receiver's social security number (if
> > > > receiver
> > > > > is private individual) if goods valued over $2500
> > > > >
> > > > > · Detailed goods description
> > > > >
> > > > > · Customs Tariff Codes for each listed item
> > > > >
> > > > > · Details of what the goods are made of (material etc.)
> > > > >
> > > > > · What the goods are used for
> > > > >
> > > > > · Quantities per item and goods value (Inc currency)
> > > > >
> > > > > · Country of origin for all listed items
> > > > >
> > > > > · Weight of shipment
> > > > >
> > > > > · Reason for shipping
> > > > >
> > > > > · Signature and date
> > > > >
> > > > > · If samples, please state "Marked not for resale" on the
> > > invoice
> > > > >
> > > > > Shipping to America should be easy and hassle free but in
> > order
> > > to
> > > > > meet customs requirements you need to be aware of certain
> > > > regulations
> > > > > that apply to specific products. Delays at customs are often
> > due
> > > > to
> > > > > missing documents or incomplete information so it is
> important
> > > > that
> > > > > you are aware of any additional requirements. To help you
> get
> > it
> > > > > right
> > > > > first time we have put together guidance on the requirements
> > for
> > > > > different products, helping you avoid delays at customs and
> > get
> > > > your
> > > > > shipments to where they need to be.
> > > > >
> > > > > To find out more please visit tnt.com/shiptousa [2] [2] [2]
> [1].
> > > > >
> > > > > Please note: "Although we make every effort to hold the
> > > > consignment
> > > > > until this is resolved, there is potential for the freight
> to
> > be
> > > > > returned after 24 hours".
> > > > >
> > > > > I will contact you again by 18.00 on 20.11.20 if I have not
> > > > received
> > > > > a response from you.
> > > > >
> > > > > Kind regards
> > > > > Karen Middlemiss
> > > > >
> > > > > If responding to this email, please reply with history.
> > > > >
> > > > > FedEx's standard terms and conditions apply to the
> performance
> > > of
> > > > all
> > > > > services by FedEx. Transit times are subject to the location
> > of
> > > > > collection and delivery, the weight of the consignment, the
> > > > customs
> > > > > value of the shipment and the customs clearance procedure.
> > > > >
> > > > > For more information on FedEx's prices, time sensitive
> > services
> > > > and
> > > > > other requests you can access our website or call your local
> > > FedEx
> > > > > Customer Service Representative.
> > > > >
> > > > > Neither the sender of the e-mail, nor FedEx shall be liable
> to
> > > any
> > > > > party for any direct, indirect or consequential damages,
> > > > including,
> > > > > without limitation, loss of profit, interruption of business
> > or
> > > > loss
> > > > > of information, data or software or otherwise. Any views or
> > > > opinions
> > > > > expressed are solely those of the author and do not
> > necessarily
> > > > > represent those of FedEx. This email and any attachments to
> it
> > > are
> > > > > confidential. If you are not the intended recipient you are
> > > > notified
> > > > > that disclosing, copying, distributing or taking any action
> in
> > > > > reliance on the contents of this information is strictly
> > > > prohibited.
> > > > > If you have received this email in error please notify us
> > > > immediately
> > > > > by return email and delete the document.
> > > > > FedEx UK Limited is a limited company registered in England
> > and
> > > > Wales
> > > > > with registered number 1628530 and VAT registered number GB
> > 354
> > > > 7150
> > > > > 57. Our registered office is at PO Box 99, Stubbins Vale
> Road,
> > > > > Ramsbottom, Bury BL8 9BF.
> > > > >
> > > > > ref:_00D24KXww._500083ssjJb:ref
> > > > >
> > > > > ?M?any Thanks
> > > > >
> > > > > Karen Middlemiss
> > > > > Customer Service Representative
> > > > > FedEx Services
> > > > > +44 (0)800 100 600 TEL
> > > > > fedex.com/en.gb [1] [1] [1] [2]
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ---------------------------------------------------------------------------------------------------------------
> > > > This message and any attachment are confidential and may be
> > > > privileged or otherwise protected from disclosure.
> > > > If you are not the intended recipient, please telephone or
> email
> > > the
> > > > sender and delete this message and any attachment from your
> > > system.
> > > > If you are not the intended recipient you must not copy this
> > > message
> > > > or attachment or disclose the contents to any other person.
> > > > Please consider the environmental impact before printing this
> > > > document and its attachment(s). Print black and white and
> > > > double-sided
> > > > where possible.
> > > >
> > > >
> > >
> > >
> >
> >
>
> ------------------------------------------------------------------------------
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://tnt.com/shiptousa [2] [2] [2]
> > > > [2] https://fedex.com/en.gb [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://fedex.com/en.gb [1] [1]
> > > [2] https://tnt.com/shiptousa [2] [2]
> >
> >
> >
> > Links:
> > ------
> > [1] https://fedex.com/en.gb [1]
> > [2] https://tnt.com/shiptousa [2]
>
>
>
> Links:
> ------
> [1] https://fedex.com/en.gb
> [2] https://tnt.com/shiptousa