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Date: Fri, 05 Mar 2021 14:03:20 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Tom Griffin <tomgriff13@gmail.com>
Subject: Re: Taylor AD17
In-Reply-To: <89C0FD8C-5254-46A0-8F6E-16AEF1AF2F24@gmail.com>
References: <70c2641f8863bfcecdd7fa2a3fdde244@expressmusic.co.uk>
 <89C0FD8C-5254-46A0-8F6E-16AEF1AF2F24@gmail.com>
Message-ID: <fe637e25ee9d5fac75fce8831873c7ab@expressmusic.co.uk>
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Hi Tim,

Thanks for the pictures of your guitar. It certainly looks in good 
condition. All the ones we can see online have a Fishman Sonitone pickup 
fitted from the factory, these have controls inside the soundhole. Can 
you just confirm if your model does indeed have this or where the 
routing is?

We check over all our instruments when they arrive and as is normally 
the case with Taylor, it needed no further attention from us. It's a 
rich classic Taylor tone and plays really well.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 05/03/2021 13:11, Tom Griffin wrote:
> Hi Harriet
>
> Thanks for the quick response.
>
> Have attached some pics.
> It’s an Eastman E1SS-LTD. As I say, bought new 3 weeks ago. Has a
> soft case and still have the original box. It has no pickup but has
> been routed a pickup so easy install if needed.
> All solid woods, Sitka top with sapele back and sides. Ebony
> fretboard and bridge. As I say, brand new other than the fact I’ve
> tried it and need a wider neck. It’s just kept in the case.
>
> I’m in Oxford so not a million miles away so would be happy to drive
> and collect and drop off my acoustic for the part ex.
>
> As I say, not had a chance to try the Taylor AD17 but reviews seem to
> be really well received. What are your views of the one you have in
> stock?
>
> Thanks
> Tom
>
>
>
>
>
>
> Sent from my iPhone
>
>> On 5 Mar 2021, at 12:56, Express Music <coventry@expressmusic.co.uk> 
>> wrote:
>>
>> Hi Tom,
>>
>> Thanks for your message. I thought I'd keep things simple with my 
>> answers below. Hopefully this clears everything up but please feel 
>> free to give us a call to discuss anything.
>>
>> 1. Yes we do offer part exchange. Best thing is to send us some pics 
>> and we will get you a quote.
>> 2. Whether you buy the guitar for home delivery or click and 
>> collect, you get a 10 day 'cooling off period' during which time you 
>> can return for a full refund providing it comes back to us in the same 
>> condition with packaging etc. If you do opt for home delivery and 
>> change your mind, there will be a small fee (approx. £25) to get the 
>> guitar back to us.
>> 3. If you do decide you want to part exchange your guitar we can 
>> also do this via contactless click and collect or home 
>> collection/delivery.
>>
>> Like I said if you want to call to discuss anything we're here till 
>> 5pm today - 02476 635766
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>>> On 05/03/2021 12:41, Tom Griffin wrote:
>>> Hi,
>>>
>>> I hope you are well.
>>>
>>> I was emailing to enquire about the Taylor AD17 listed on your 
>>> site.
>>>
>>> So, long story short I’ve had a bit of a nightmare during lockdown
>>> with buying some acoustics that just haven’t worked for me. A 
>>> Gibson
>>> J45 which whilst sounding great just was not a well put together
>>> instrument and I subsequently sold and an Eastman E1SS Ltd which I
>>> bought very recently Whilst really well put together and built and
>>> sounding superb, it has too tight a nut width and string spacing 
>>> for
>>> me to get on with and I just can’t gel with it.
>>>
>>> I was looking at the AD17 as I find the slope dread shape seems to
>>> really work for me, and it will also have the wider nut and string
>>> spacing.
>>>
>>> Based on my experiences I’m sceptical about buying a guitar without
>>> trying it. I see you do click and collect though but wondered what 
>>> the
>>> returns policy is if I did collect?
>>>
>>> Also, would a part Ex of my Eastman be available against the 
>>> guitar?
>>> As I say, it’s virtually brand new and unplayed - I can send 
>>> pictures
>>> across if part ex is possible.
>>>
>>> Many thanks
>>> Tom
>>>
>>> 
>>>
>>> Sent from my iPhone
>>
>>