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Date: Tue, 12 Nov 2019 11:00:48 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Faulty ultra strat
In-Reply-To: <KZ3VQM88XP_5dca88cc25564_1ef203fa01a8bcf14228313_sprut@zendesk.com>
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Thanks Ricky.


---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 12/11/2019 10:26, Ricky (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICKY (Fender Musical Instruments)
>
>  Nov 12, 10:26 GMT
> Hi there 
>
> No problem at all.
>
> Your returns request has been processed and is on RA number: 210478
>
> You will be receiving two emails from Fender to confirm the return.
> The first will detail the RA, please attach this to the box. The
> second will be your postal label from UPS (if arranged to be
> collected). Please print this out and follow the instructions on the
> email to arrange a free collection and return to our service centre.
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _IN SOME CASES WHEN AN INSTRUMENT CANNOT BE REPAIRED IT MAY BE
> NECESSARY FOR US TO REPLACE IT FOR A NEW LIKE FOR LIKE MODEL. DUE TO
> THIS WE ASK THAT YOU REMOVE ANY NON ORIGINAL ITEMS, GIGBAGS/CASES,
> ACCESSORIES ETC. PLEASE INFORM US IF A REPLACEMENT WOULD NOT BE
> SUITABLE._
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Nov 12, 10:16 GMT
>
> Hi Ricky,
>
> Thanks but we would rather one without any faults.
>
> ---
> Regards
> Lewis
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Nov 12, 10:11 GMT
> Hi Ollie
>
> Apologies for the delay in getting back to you. We're running
> extremely busy here at the moment.
>
> I'd be able to offer you a 5% discount on this if you're happy to 
> keep it?
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Nov 8, 12:58 GMT
> Hello We have a guitar that needsto be returned
>
> Guitar: Fender ultra stratocaster
> Serial: us19070181
> Fault: the is a crack in the lacquer on the neck pocket (picture
> attached)
>
> --
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> DISCLAIMER
>
> The information contained in this communication from the sender is
> confidential. It is intended solely for use by the recipient and
> others authorized to receive it. If you are not the recipient, you 
> are
> hereby notified that any disclosure, copying, distribution or taking
> action in relation of the contents of this information is strictly
> prohibited and may be unlawful.
>
>  Attachment(s)
>  IMG_20191105_145723.jpg [1]
>
> Your request (220312) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [2] for the full range of
> Fender products [KZ3VQM-88XP]
>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/fczRp4BfJAE2dzHZ52HngqWNe/?name=IMG_20191105_145723.jpg
> [2] http://secure.itpartnership.com/www.fender.com