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Date: Thu, 12 Nov 2020 10:49:04 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: <service@shuredistribution.co.uk>
Subject: Re: Repair Request for Express Music    [ =?UTF-8?Q?ref=3A=5F=30?=
 =?UTF-8?Q?=30D=31I=31Uyte=2E=5F=35=30=30=31IZ=30kuQ=3Aref=20=5D?=
In-Reply-To: <WIPzM000000000000000000000000000000000000000000000QJOGQK003y0GRKQoQTmuGbqCs-cDDw@sfdc.net>
References: <cdbd7ff22f826d605e4098319e535966@expressmusic.co.uk>
 <WIPzM000000000000000000000000000000000000000000000QJOGQK003y0GRKQoQTmuGbqCs-cDDw@sfdc.net>
Message-ID: <469bd406497830a5bf65d787aca31b9d@expressmusic.co.uk>
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User-Agent: Roundcube Webmail/0.8.1

Thanks Ross, so sorry again for the confusion. It was like a penny drop 
moment here when we read your email yesterday haha

Po: Harriet12/11

Have a good day

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 12/11/2020 09:51, service@shuredistribution.co.uk wrote:
> Hello Harriet,
>
>  Thank you for coming back to me. No problem at all! We'll get the
> engineer to proceed with this repair. Do you wish for us to use any
> specific PO?
>
>  Kind regards,
>
>  Ross Worrell-Adams
>  Shure UK Ltd
>
>  --------------- Original Message ---------------
>  From: Express Music [coventry@expressmusic.co.uk]
>  Sent: 11/11/2020 16:03
>  To: service@shuredistribution.co.uk
>  Description: Re: Repair Request for Express Music [
> ref:_00D1I1Uyte._5001IZ0kuQ:ref ]
>
>  Hi Ross,
>
>  Ah sorry, this is starting to make sense to us now. We're picking up
>  the pieces from before lockdown etc. with the original staff member
>  dealing with this, no longer working here.
>
>  I'm guessing we missed the original quote which is why you sent it 
> back
>  to us.
>
>  Please carry on with the repair and we will cover the cost. Sorry 
> for
>  the confusion.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 11/11/2020 15:15, service@shuredistribution.co.uk wrote:
>  > Hello Harriet,
>  >
>  > Many thanks for coming back to me. The engineer has advised that 
> our
>  > records show this was previously returned to us via repair job
>  > 600020479 back in January, where we'd also previously explained 
> that
>  > this was customer damage which isn't covered under the warranty. 
> We
>  > then quoted for the repair but due to no replies we returned this 
> to
>  > you in mid-February, is it possible that this system was 
> accidentally
>  > booked back into your stock as new, when we'd actually returned 
> this
>  > unrepaired? Our engineer has double checked but confirmed that 
> this
>  > is
>  > definitely customer damage which would not be covered under the
>  > manufacturer's warranty.
>  >
>  > Please can you double check this for us and advise if you wish to
>  > proceed with the repair as quoted?
>  >
>  > Kind regards,
>  >
>  > Ross Worrell-Adams
>  > Shure UK Ltd
>  >
>  > --------------- Original Message ---------------
>  > From: Express Music [coventry@expressmusic.co.uk]
>  > Sent: 11/11/2020 14:03
>  > To: service@shuredistribution.co.uk
>  > Description: Re: Repair Request for Express Music [
>  > ref:_00D1I1Uyte._5001IZ0kuQ:ref ]
>  >
>  > Hi Ross,
>  >
>  > Just want to be clear this isn't a customers. It is our shop stock
>  > that
>  > has never been sold. We noticed the fault when unpacking it before
>  > selling it.
>  >
>  > Kind Regards,
>  > Harriet
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG
>  >
>  > On 11/11/2020 14:00, service@shuredistribution.co.uk wrote:
>  > > Hello Harriet,
>  > >
>  > > Please accept my apology but it would appear that our Service
>  > > department did receive your original reply due to an error on 
> our
>  > > system.
>  > >
>  > > We will require for you to provide a copy of your customers' 
> proof
>  > > of purchase/ receipt. Please can you forward this ASAP and we 
> will
>  > > forward this to the engineer for you. Please can you forward 
> this
>  > > ASAP?
>  > >
>  > > Kind regards,
>  > >
>  > > Ross Worrell-Adams
>  > > Shure UK Ltd
>  > >
>  > > --------------- Original Message ---------------
>  > > From: Express Music [coventry@expressmusic.co.uk]
>  > > Sent: 30/10/2020 10:56
>  > > To: service@shuredistribution.co.uk
>  > > Description: Re: Repair Request for Express Music [
>  > > ref:_00D1I1Uyte._5001IZ0kuQ:ref ]
>  > >
>  > > This is from our shop stock. I'm sure you will have your 
> purchase
>  > > order
>  > > on your system?
>  > >
>  > > Kind Regards,
>  > > Harriet
>  > >
>  > > Express Music
>  > > 196 - 204 Binley Road
>  > > Coventry
>  > > CV3 1HG
>  > >
>  > > On 30/10/2020 10:45, service@shuredistribution.co.uk wrote:
>  > > > Hello Alex,
>  > > >
>  > > > Regarding the estimate sent for the BLX2/SM58=-K3E, we have 
> not
>  > > > received a proof of purchase and the unit has been damaged.
>  > > > Could you let us know when you sold this unit to your customer
>  > and
>  > > > we can proceed from there.
>  > > >
>  > > > Kind Regards
>  > > > Greg McLaren
>  > > > Service Engineer
>  > > >
>  > > > ref:_00D1I1Uyte._5001IZ0kuQ:ref
>  > >
>  > > Kind regards,
>  > >
>  > > Ross Worrell-Adams I Customer Service Rep Senior
>  > > Shure UK Ltd
>  > > Tel: 01992 703 058
>  >
>  > Kind regards,
>  >
>  > Ross Worrell-Adams I Customer Service Rep Senior
>  > Shure UK Ltd
>  > Tel: 01992 703 058
>
>  Kind regards,
>
>  Ross Worrell-Adams I Customer Service Rep Senior
>  Shure UK Ltd
>  Tel: 01992 703 058