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Date: Fri, 25 Mar 2022 16:15:02 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: <support@deliveroo.co.uk>
Subject: Wrong item delivered
Message-ID: <cc0884f216ef654f91c46d272f491010@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

To whom it may concern,

I wish to raise a serious complaint about an order we placed today.

Delivered At
15:04 Today
Submitted on
25 March 2022, 14:30
Delivered on
25 March 2022, 15:04
 From
Pizza Hut Restaurants
Coventry Arena Retail Park, Classic Drive
Coventry CV66AS
+442476669960
To
harriet graham
196-204 binley road, express music
Coventry CV31HG
+44 7738 081407
Order #9544
1x Vegan Deal for 1
Individual Vegan Pepperphoni Feast (VG)
Pan - Crispy on the Outside, Fluffy on the Inside (VG) (9")
Southern Fried Nuggets (VG)
Pepsi Max (500ml)
£14.99
1x Fries (V)
£3.99

We received a NON vegan pizza which for was purposely selected for 
health reasons. Your live chat arranged for the correct order to be 
re-delivered, which it was. My concern is that HAD I eaten the pizza 
before noticing I would've been VERY poorly. This poor service has 
really shocked me.

Can you please explain how this can happen??

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG