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Date: Wed, 19 Nov 2025 04:42:50 -0800 (PST)
From: Westside Distribution Ltd <info@westsidedistribution.com>
Reply-to: Westside Distribution Ltd
<cases.5404013.59586_845008_49212.195f4a0d67@5404013.email.netsuite.com>
To: hello@expressmusic.co.uk
Message-id:
<vaex6bgegb7cs53k1yvu7drf2pr84hdbkil8zndc4xlgov1qkdhgs7c29o30qovl@netsuite.com>
Subject: Case # 001310 Updated: "00018 Faulty"
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body, p, td {
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size: 11px;
}
-->
</style>
</head>
<body>
<p><img src=3D"https://5404013.app.netsuite.com/core/media/media.nl?id=3D16=
14&c=3D5404013&h=3DcVj4456NMqV1wX2jhPTMV_KPkRRR-IASIj1_vClLH-bCD4Np=
" width=3D"300" border=3D"0" /></p>
<table border=3D"0" width=3D"100%" cellspacing=3D"2" cellpadding=3D"2">
<tbody>
<tr valign=3D"top">
<td colspan=3D"2" align=3D"left">Case #001310 has been updated.<br /> =
</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap" width=3D"20%"><strong>Case Number</str=
ong></td>
<td valign=3D"top" width=3D"80%">001310</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Subject</strong></td>
<td valign=3D"top">00018 Faulty</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Customer</strong></td>
<td valign=3D"top">Express Music (MLC) Limited</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Contact</strong></td>
<td valign=3D"top">Express Music (MLC) Limited : Phil</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Creation Date</strong></td>
<td valign=3D"top">07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,=
Edinburgh, Lisbon, London</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Type</strong></td>
<td valign=3D"top">Question</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Priority</strong></td>
<td valign=3D"top">Medium</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Status</strong></td>
<td valign=3D"top">In Progress</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Updated By</strong></td>
<td valign=3D"top">Ruaraidh Macleod</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Date Updated</strong></td>
<td valign=3D"top">19/11/2025, 12:42:50 (GMT) Greenwich Mean Time : Dublin,=
Edinburgh, Lisbon, London</td>
</tr>
<tr valign=3D"top">
<td colspan=3D"2" valign=3D"top"><span style=3D"font-size: 9px; font-family=
: Verdana,Arial,Helvetica,sans-serif;"><br /><img src=3D"http://content.net=
suite.com/images/icons/crm/icon_updateCase.gif" align=3D"absbottom" /><span=
style=3D"color: #666666;"> Reply to this email to update this case.</span>=
</span>
</td>
</tr>
</tbody>
</table>
<hr noshade=3D"noshade" size=3D"1" width=3D"100%" />
<blockquote>
<p><strong>Message History</strong><br /><span style=3D"color: #666666;"> =
-----Original Message---=
--<br>From: Ruaraidh Macleod<br>Sent: 19/11/2025<br>Subject: 00018 Faulty<b=
r><br><p>Good afternoon,</p><p>=C2=A0</p><p>On consultation again with our =
tech department and with detailed pictures having been sent to Martin, we c=
an confirm that the issue here is wear and tear and is not covered by warra=
nty.</p><p>We are going to see if there is anything that can be done to cle=
an the affected areas up, =C2=A0if your customer is happy to do that, but p=
lease make them aware that the repairs, if undertaken, may remain visible.<=
/p><p>Please let me know if you would like us to continue.</p><p>=C2=A0</p>=
<p>Kind regards,</p><p>Ruaraidh</p><br><br>-----Original Message-----<br>Fr=
om: Ruaraidh Macleod<br>Sent: 18/11/2025<br>Subject: 00018 Faulty<br><br><p=
><a class=3D"dottedlink" style=3D"-webkit-text-stroke-width:0px;background-=
color:rgb(255, 255, 255);border-bottom-style:none;box-sizing:border-box;col=
or:rgb(37, 85, 153);font-family:Arial, Helvetica, sans-serif;font-size:13px=
;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;f=
ont-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decora=
tion:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;w=
ord-spacing:0px;" href=3D"https://bit.ly/3JIg2hO" target=3D"fldUrlWindow">h=
ttps://bit.ly/3JIg2hO</a></p><br><br>-----Original Message-----<br>From: Ph=
il<br>Sent: 14/11/2025<br>Subject: 00018 Faulty<br><br>Hi<br />any update o=
n this ......<br />Phil<br />:)<br /><br />On 2025-11-12 13:22, hello@expre=
ssmusic.co.uk wrote:<br />> Hi Ruaraidh,<br />> <br />> Our custom=
er is chasing us for an update on his 000-18. Has there been<br />> any =
progress since our reply to you on Friday?<br />> <br />> Kind Regard=
s,<br />> Phil<br />> Express Music<br />> <br />> On 2025-11-0=
7 15:33, Westside Distribution Ltd wrote:<br />>> Case #001310 has be=
en updated.<br />>> <br />>> =09=09Case Number<br />>> =
=09=09001310<br />>> <br />>> =09=09Case Subject<br />>>=
=09=0900018 Faulty<br />>> <br />>> =09=09Customer<br />>=
> =09=09Express Music (MLC) Limited<br />>> <br />>> =09=
=09Contact<br />>> =09=09Express Music (MLC) Limited : Phil<br />>=
;> <br />>> =09=09Creation Date<br />>> =09=0907/10/2025, =
14:29:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br />>> Lisbo=
n, London<br />>> <br />>> =09=09Case Type<br />>> =09=
=09Question<br />>> <br />>> =09=09Case Priority<br />>>=
=09=09Medium<br />>> <br />>> =09=09Case Status<br />>>=
; =09=09In Progress<br />>> <br />>> =09=09Updated By<br />&g=
t;> =09=09Ruaraidh Macleod<br />>> <br />>> =09=09Date Upd=
ated<br />>> =09=0907/11/2025, 15:33:20 (GMT) Greenwich Mean Time : =
Dublin, Edinburgh,<br />>> Lisbon, London<br />>> <br />>>=
; Reply to this email to update this case.<br />>> <br />>> --=
-----------------------<br />>> <br />>>> Please find attach=
ed your RA for Case#001310 - Hi<br />>>> Thanks for the update yes=
terday over the phone<br />>>> Did you get anywhere with the DJRE =
or OOO18<br />>>> Phil ....<br />>>> <br />>>> O=
n 2025-10-17 16:11, Westside Distribution Ltd wrote:<br />>>>> =
Case #001310 has been updated.<br />>>>> <br />>>>>=
Case Number<br />>>>> 001310<br />>>>> <br />>&=
gt;>> Case Subject<br />>>>> 000-28 Faulty<br />>>&=
gt;> <br />>>>> Customer<br />>>>> Express Music=
(MLC) Limited<br />>>>> <br />>>>> Contact<br />&g=
t;>>> <br />>>>> Creation Date<br />>>>> 0=
7/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>> E=
dinburgh,<br />>>>> Lisbon, London<br />>>>> <br />=
>>>> Case Type<br />>>>> Question<br />>>>=
> <br />>>>> Case Priority<br />>>>> Medium<br /=
>>>>> <br />>>>> Case Status<br />>>>> =
In Progress<br />>>>> <br />>>>> Updated By<br />&g=
t;>>> Ruaraidh Macleod<br />>>>> <br />>>>>=
; Date Updated<br />>>>> 17/10/2025, 16:11:00 (GMT) Greenwich M=
ean Time : Dublin,<br />>>> Edinburgh,<br />>>>> Lisbo=
n, London<br />>>>> <br />>>>> Reply to this email =
to update this case.<br />>>>> <br />>>>> ---------=
----------------<br />>>>> <br />>>>>> Message H=
istory<br />>>>>> -----Original Message-----<br />>>&g=
t;>> From: Ruaraidh Macleod<br />>>>>> Sent: 17/10/202=
5<br />>>>>> Subject: 000-28 Faulty<br />>>>>>=
; <br />>>>>> Hi there,<br />>>>>> <br />>=
>>>> He managed to get a quick look at the pictures. It's a bit=
<br />>>>>> difficult to tell what the actual issue is here.=
<br />>>>>> <br />>>>>> This kind of damage i=
n that location is fairly consistent with a<br />>>>>> knock=
or bump from something like a guitar stand.<br />>>>>> <br =
/>>>>>> I can see you got the guitar in March, how long has =
the customer<br />>>> had<br />>>>>> the guitar?<br=
/>>>>>> <br />>>>>> Ruaraidh<br />>>&g=
t;>> <br />>>>>> -----Original Message-----<br />>&=
gt;>>> From: Express Music (MLC) Limited<br />>>>>>=
Sent: 17/10/2025<br />>>>>> Subject: 000-28 Faulty<br />>=
;>>>> <br />>>>>> Hi<br />>>>>> D=
id you get chance to speak to the your luthier ?<br />>>>>> =
customer is getting worried we have forgot about him ....<br />>>>=
>> Fyi its a ooo18 not 28 (our error)<br />>>>>> Phil<=
br />>>>>> :)<br />>>>>> <br />>>>&g=
t;> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>&=
gt;>>> Case #001310 has been updated.<br />>>>>>>=
; <br />>>>>>> Case Number<br />>>>>>> =
001310<br />>>>>>> <br />>>>>>> Case Su=
bject<br />>>>>>> 000-28 Faulty<br />>>>>>=
> <br />>>>>>> Customer<br />>>>>>> =
Express Music (MLC) Limited<br />>>>>>> <br />>>>=
;>>> Contact<br />>>>>>> <br />>>>>&=
gt;> Creation Date<br />>>>>>> 07/10/2025, 14:29:00 (G=
MT) Greenwich Mean Time : Dublin,<br />>>>>> Edinburgh,<br /=
>>>>>>> Lisbon, London<br />>>>>>> <br =
/>>>>>>> Case Type<br />>>>>>> <br />&g=
t;>>>>> Case Priority<br />>>>>>> Medium<b=
r />>>>>>> <br />>>>>>> Case Status<br =
/>>>>>>> Not Started<br />>>>>>> <br />=
>>>>>> Updated By<br />>>>>>> Ruaraidh =
Macleod<br />>>>>>> <br />>>>>>> Date U=
pdated<br />>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich M=
ean Time : Dublin,<br />>>>>> Edinburgh,<br />>>>&g=
t;>> Lisbon, London<br />>>>>>> <br />>>>&=
gt;>> Reply to this email to update this case.<br />>>>>&=
gt;> <br />>>>>>> -------------------------<br />>&=
gt;>>>> <br />>>>>>>> Message History<br /=
>>>>>>>> -----Original Message-----<br />>>>&=
gt;>>> From: Ruaraidh Macleod<br />>>>>>>> Se=
nt: 10/10/2025<br />>>>>>>> Subject: 000-28 Faulty<br =
/>>>>>>>> <br />>>>>>>> Good afte=
rnoon,<br />>>>>>>> <br />>>>>>>>=
I'll run these pictures past out luthier and get his advice on<br />>&g=
t;>>> this.<br />>>>>>>> <br />>>>&g=
t;>>> <br />>>>>>>> Can you tell me in the me=
antime, are these issues on both sides<br />>>>>> of<br />&g=
t;>>>>>> the guitar? It's not too easy to tell from the p=
ictures.<br />>>>>>>> <br />>>>>>>&g=
t; Kind regards,<br />>>>>>>> <br />>>>>&g=
t;>> Ruaraidh<br />>>>>>>> <br />>>>>=
;>>> -----Original Message-----<br />>>>>>>> =
From: Westside Info Box<br />>>>>>>> Sent: 07/10/2025<=
br />>>>>>>> Subject: 000-28 Faulty<br />>>>&=
gt;>>> <br />>>>>>>> -----Original Message---=
--<br />>>>>>>> From: hello@expressmusic.co.uk <hel=
lo@expressmusic.co.uk><br />>>>>>>> Sent: 07 Octobe=
r 2025 13:00<br />>>>>>>> To: Info Mailbox <info@we=
stsidedistribution.com><br />>>>>>>> Subject: 000-2=
8 Faulty<br />>>>>>>> <br />>>>>>>&g=
t; Hi there,<br />>>>>>>> <br />>>>>>&g=
t;> We just spoke on the phone about the following guitar.<br />>>=
>>>>> <br />>>>>>>> Serial number: 2921=
103<br />>>>>>>> Model: 000-28 Standard<br />>>&=
gt;>>>> <br />>>>>>>> The issue appears to=
be some bubbling under the lacquer that is<br />>>>>>>&g=
t; causing the lacquer to chip off.<br />>>>>>>> <br /=
>>>>>>>> Look forward to hearing from you,<br />>&g=
t;>>>>> <br />>>>>>>> Kind Regards,<br =
/>>>>>>>> Phil, Tim & Harriet<br />>>>>=
;>>> <br />>>>>>>> Express Music<br />>>=
;>>>>> B2 & B3 Quarry Park<br />>>>>>>=
> Old Milverton Lane<br />>>>>>>> Leamington Spa<br=
/>>>>>>>> CV32 6RW<br />>>>>>>> =
<br />>>>>>>> 01926 808982<br />>>>>>&g=
t; <br />>>>>>> -------------------------<br />>>&g=
t;>> <br />>>>>> -----Original Message-----<br />>&=
gt;>>> From: Express Music (MLC) Limited<br />>>>>>=
Sent: 10/10/2025<br />>>>>> Subject: 000-28 Faulty<br />>=
;>>>> <br />>>>>> Hi thanks for getting back to =
us and it's just one side of the<br />>>>>> 000-28.<br />>=
;>>>> <br />>>>>> Cheers<br />>>>>&g=
t; <br />>>>>> On 2025-10-10 13:22, Westside Distribution Lt=
d wrote:<br />>>>>>> Case #001310 has been updated.<br />=
>>>>>> <br />>>>>>> Case Number<br />&g=
t;>>>>> 001310<br />>>>>>> <br />>>&=
gt;>>> Case Subject<br />>>>>>> 000-28 Faulty<br=
/>>>>>>> <br />>>>>>> Customer<br />&g=
t;>>>>> Express Music (MLC) Limited<br />>>>>>=
;> <br />>>>>>> Contact<br />>>>>>> =
<br />>>>>>> Creation Date<br />>>>>>> =
07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>&=
gt;> Edinburgh,<br />>>>>>> Lisbon, London<br />>&g=
t;>>>> <br />>>>>>> Case Type<br />>>&g=
t;>>> <br />>>>>>> Case Priority<br />>>&g=
t;>>> Medium<br />>>>>>> <br />>>>>&=
gt;> Case Status<br />>>>>>> Not Started<br />>>=
>>>> <br />>>>>>> Updated By<br />>>>=
;>>> Ruaraidh Macleod<br />>>>>>> <br />>>=
>>>> Date Updated<br />>>>>>> 10/10/2025, 13:=
22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>>> Edinbur=
gh,<br />>>>>>> Lisbon, London<br />>>>>>&=
gt; <br />>>>>>> Reply to this email to update this case.=
<br />>>>>>> <br />>>>>>> -------------=
------------<br />>>>>>> <br />>>>>>>&g=
t; Message History<br />>>>>>>> -----Original Message-=
----<br />>>>>>>> From: Ruaraidh Macleod<br />>>=
>>>>> Sent: 10/10/2025<br />>>>>>>> Sub=
ject: 000-28 Faulty<br />>>>>>>> <br />>>>>=
;>>> Good afternoon,<br />>>>>>>> <br />>&=
gt;>>>>> I'll run these pictures past out luthier and get hi=
s advice on<br />>>>>> this.<br />>>>>>>&g=
t; <br />>>>>>>> <br />>>>>>>> Ca=
n you tell me in the meantime, are these issues on both sides<br />>>=
>>> of<br />>>>>>>> the guitar? It's not too =
easy to tell from the pictures.<br />>>>>>>> <br />>=
;>>>>>> Kind regards,<br />>>>>>>> <=
br />>>>>>>> Ruaraidh<br />>>>>>>>=
; <br />>>>>>>> -----Original Message-----<br />>&g=
t;>>>>> From: Westside Info Box<br />>>>>>>=
;> Sent: 07/10/2025<br />>>>>>>> Subject: 000-28 Fa=
ulty<br />>>>>>>> <br />>>>>>>> -=
----Original Message-----<br />>>>>>>> From: hello@exp=
ressmusic.co.uk <hello@expressmusic.co.uk><br />>>>>>&=
gt;> Sent: 07 October 2025 13:00<br />>>>>>>> To: I=
nfo Mailbox <info@westsidedistribution.com><br />>>>>>=
>> Subject: 000-28 Faulty<br />>>>>>>> <br />>=
;>>>>>> Hi there,<br />>>>>>>> <br /=
>>>>>>>> We just spoke on the phone about the followin=
g guitar.<br />>>>>>>> <br />>>>>>>&=
gt; Serial number: 2921103<br />>>>>>>> Model: 000-28 =
Standard<br />>>>>>>> <br />>>>>>>&g=
t; The issue appears to be some bubbling under the lacquer that is<br />>=
;>>>>>> causing the lacquer to chip off.<br />>>>=
;>>>> <br />>>>>>>> Look forward to hearin=
g from you,<br />>>>>>>> <br />>>>>>>=
;> Kind Regards,<br />>>>>>>> Phil, Tim & Harri=
et<br />>>>>>>> <br />>>>>>>> Exp=
ress Music<br />>>>>>>> B2 & B3 Quarry Park<br />&=
gt;>>>>>> Old Milverton Lane<br />>>>>>>=
;> Leamington Spa<br />>>>>>>> CV32 6RW<br />>&g=
t;>>>>> <br />>>>>>>> 01926 808982<br /=
>>>>>>> <br />>>>>>> ------------------=
-------<br />>>>>> <br />>>>>> -----Original =
Message-----<br />>>>>> From: Ruaraidh Macleod<br />>>=
>>> Sent: 10/10/2025<br />>>>>> Subject: 000-28 Fau=
lty<br />>>>>> <br />>>>>> Good afternoon,<br=
/>>>>>> <br />>>>>> I'll run these pictures =
past out luthier and get his advice on<br />>>> this.<br />>>=
;>>> <br />>>>>> <br />>>>>> Can you=
tell me in the meantime, are these issues on both sides<br />>>> =
of<br />>>>>> the guitar? It's not too easy to tell from the=
pictures.<br />>>>>> <br />>>>>> Kind regard=
s,<br />>>>>> <br />>>>>> Ruaraidh<br />>&=
gt;>>> <br />>>>>> -----Original Message-----<br />=
>>>>> From: Westside Info Box<br />>>>>> Sent=
: 07/10/2025<br />>>>>> Subject: 000-28 Faulty<br />>>=
>>> <br />>>>>> -----Original Message-----<br />>=
;>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.=
uk><br />>>>>> Sent: 07 October 2025 13:00<br />>>&=
gt;>> To: Info Mailbox <info@westsidedistribution.com><br />>=
;>>>> Subject: 000-28 Faulty<br />>>>>> <br />&g=
t;>>>> Hi there,<br />>>>>> <br />>>>&g=
t;> We just spoke on the phone about the following guitar.<br />>>=
>>> <br />>>>>> Serial number: 2921103<br />>>=
;>>> Model: 000-28 Standard<br />>>>>> <br />>&g=
t;>>> The issue appears to be some bubbling under the lacquer that=
is<br />>>>>> causing the lacquer to chip off.<br />>>=
;>>> <br />>>>>> Look forward to hearing from you,<=
br />>>>>> <br />>>>>> Kind Regards,<br />>=
;>>>> Phil, Tim & Harriet<br />>>>>> <br />&=
gt;>>>> Express Music<br />>>>>> B2 & B3 Qua=
rry Park<br />>>>>> Old Milverton Lane<br />>>>>=
> Leamington Spa<br />>>>>> CV32 6RW<br />>>>>=
;> <br />>>>>> 01926 808982<br />>>>> <br />&=
gt;>>> -------------------------<br />>>> <br />>>&=
gt; To update your case or notify us that the goods have been despatched<br=
/>>>> please reply to this email.<br />>>> <br />>>=
;> -----Original Message-----<br />>>> From: Express Music (MLC=
) Limited<br />>>> Sent: 24/10/2025<br />>>> Subject: 000=
18 Faulty<br />>>> <br />>>> Hi<br />>>> Thanks =
for the update yesterday over the phone<br />>>> Did you get anywh=
ere with the DJRE or OOO18<br />>>> Phil ....<br />>>> <b=
r />>>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:<br /=
>>>>> Case #001310 has been updated.<br />>>>> <br =
/>>>>> Case Number<br />>>>> 001310<br />>>&g=
t;> <br />>>>> Case Subject<br />>>>> 000-28 Fau=
lty<br />>>>> <br />>>>> Customer<br />>>>=
> Express Music (MLC) Limited<br />>>>> <br />>>>&g=
t; Contact<br />>>>> <br />>>>> Creation Date<br />=
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<b=
r />>>> Edinburgh,<br />>>>> Lisbon, London<br />>&=
gt;>> <br />>>>> Case Type<br />>>>> Question=
<br />>>>> <br />>>>> Case Priority<br />>>&g=
t;> Medium<br />>>>> <br />>>>> Case Status<br /=
>>>>> In Progress<br />>>>> <br />>>>> =
Updated By<br />>>>> Ruaraidh Macleod<br />>>>> <br=
/>>>>> Date Updated<br />>>>> 17/10/2025, 16:11:00=
(GMT) Greenwich Mean Time : Dublin,<br />>>> Edinburgh,<br />>=
>>> Lisbon, London<br />>>>> <br />>>>> Re=
ply to this email to update this case.<br />>>>> <br />>>=
>> -------------------------<br />>>>> <br />>>>=
>> Message History<br />>>>>> -----Original Message---=
--<br />>>>>> From: Ruaraidh Macleod<br />>>>>&g=
t; Sent: 17/10/2025<br />>>>>> Subject: 000-28 Faulty<br />&=
gt;>>>> <br />>>>>> Hi there,<br />>>>&=
gt;> <br />>>>>> He managed to get a quick look at the pi=
ctures. It's a bit<br />>>>>> difficult to tell what the act=
ual issue is here.<br />>>>>> <br />>>>>> Thi=
s kind of damage in that location is fairly consistent with a<br />>>=
>>> knock or bump from something like a guitar stand.<br />>>=
;>>> <br />>>>>> I can see you got the guitar in Ma=
rch, how long has the customer<br />>>> had<br />>>>>&=
gt; the guitar?<br />>>>>> <br />>>>>> Ruarai=
dh<br />>>>>> <br />>>>>> -----Original Messa=
ge-----<br />>>>>> From: Express Music (MLC) Limited<br />&g=
t;>>>> Sent: 17/10/2025<br />>>>>> Subject: 000-=
28 Faulty<br />>>>>> <br />>>>>> Hi<br />>=
>>>> Did you get chance to speak to the your luthier ?<br />>=
;>>>> customer is getting worried we have forgot about him ....=
<br />>>>>> Fyi its a ooo18 not 28 (our error)<br />>>=
>>> Phil<br />>>>>> :)<br />>>>>> <b=
r />>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wro=
te:<br />>>>>>> Case #001310 has been updated.<br />>&=
gt;>>>> <br />>>>>>> Case Number<br />>>=
;>>>> 001310<br />>>>>>> <br />>>>&g=
t;>> Case Subject<br />>>>>>> 000-28 Faulty<br />&g=
t;>>>>> <br />>>>>>> Customer<br />>>=
;>>>> Express Music (MLC) Limited<br />>>>>>>=
<br />>>>>>> Contact<br />>>>>>> <br /=
>>>>>>> Creation Date<br />>>>>>> 07/10=
/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>>&g=
t; Edinburgh,<br />>>>>>> Lisbon, London<br />>>>=
;>>> <br />>>>>>> Case Type<br />>>>>=
;>> <br />>>>>>> Case Priority<br />>>>>=
;>> Medium<br />>>>>>> <br />>>>>>&g=
t; Case Status<br />>>>>>> Not Started<br />>>>&=
gt;>> <br />>>>>>> Updated By<br />>>>>=
>> Ruaraidh Macleod<br />>>>>>> <br />>>>&=
gt;>> Date Updated<br />>>>>>> 10/10/2025, 13:22:18=
(GMT) Greenwich Mean Time : Dublin,<br />>>>>> Edinburgh,<b=
r />>>>>>> Lisbon, London<br />>>>>>> <=
br />>>>>>> Reply to this email to update this case.<br /=
>>>>>>> <br />>>>>>> ------------------=
-------<br />>>>>>> <br />>>>>>>> Me=
ssage History<br />>>>>>>> -----Original Message-----<=
br />>>>>>>> From: Ruaraidh Macleod<br />>>>&=
gt;>>> Sent: 10/10/2025<br />>>>>>>> Subject:=
000-28 Faulty<br />>>>>>>> <br />>>>>>=
>> Good afternoon,<br />>>>>>>> <br />>>&g=
t;>>>> I'll run these pictures past out luthier and get his adv=
ice on<br />>>>>> this.<br />>>>>>>> <b=
r />>>>>>>> <br />>>>>>>> Can you=
tell me in the meantime, are these issues on both sides<br />>>>&=
gt;> of<br />>>>>>>> the guitar? It's not too easy =
to tell from the pictures.<br />>>>>>>> <br />>>=
>>>>> Kind regards,<br />>>>>>>> <br />=
>>>>>>> Ruaraidh<br />>>>>>>> <br=
/>>>>>>>> -----Original Message-----<br />>>>=
;>>>> From: Westside Info Box<br />>>>>>>>=
Sent: 07/10/2025<br />>>>>>>> Subject: 000-28 Faulty<=
br />>>>>>>> <br />>>>>>>> -----O=
riginal Message-----<br />>>>>>>> From: hello@expressm=
usic.co.uk <hello@expressmusic.co.uk><br />>>>>>>&g=
t; Sent: 07 October 2025 13:00<br />>>>>>>> To: Info M=
ailbox <info@westsidedistribution.com><br />>>>>>>&=
gt; Subject: 000-28 Faulty<br />>>>>>>> <br />>>=
>>>>> Hi there,<br />>>>>>>> <br />>=
>>>>>> We just spoke on the phone about the following gui=
tar.<br />>>>>>>> <br />>>>>>>> S=
erial number: 2921103<br />>>>>>>> Model: 000-28 Stand=
ard<br />>>>>>>> <br />>>>>>>> Th=
e issue appears to be some bubbling under the lacquer that is<br />>>=
>>>>> causing the lacquer to chip off.<br />>>>>=
>>> <br />>>>>>>> Look forward to hearing fro=
m you,<br />>>>>>>> <br />>>>>>>>=
Kind Regards,<br />>>>>>>> Phil, Tim & Harriet<br=
/>>>>>>>> <br />>>>>>>> Express =
Music<br />>>>>>>> B2 & B3 Quarry Park<br />>&g=
t;>>>>> Old Milverton Lane<br />>>>>>>>=
Leamington Spa<br />>>>>>>> CV32 6RW<br />>>>=
;>>>> <br />>>>>>>> 01926 808982<br />>=
>>>>> <br />>>>>>> -----------------------=
--<br />>>>>> <br />>>>>> -----Original Messa=
ge-----<br />>>>>> From: Express Music (MLC) Limited<br />&g=
t;>>>> Sent: 10/10/2025<br />>>>>> Subject: 000-=
28 Faulty<br />>>>>> <br />>>>>> Hi thanks fo=
r getting back to us and it's just one side of the<br />>>>>>=
; 000-28.<br />>>>>> <br />>>>>> Cheers<br />=
>>>>> <br />>>>>> On 2025-10-10 13:22, Westsi=
de Distribution Ltd wrote:<br />>>>>>> Case #001310 has b=
een updated.<br />>>>>>> <br />>>>>>> C=
ase Number<br />>>>>>> 001310<br />>>>>>&g=
t; <br />>>>>>> Case Subject<br />>>>>>>=
; 000-28 Faulty<br />>>>>>> <br />>>>>>>=
; Customer<br />>>>>>> Express Music (MLC) Limited<br />&=
gt;>>>>> <br />>>>>>> Contact<br />>>=
;>>>> <br />>>>>>> Creation Date<br />>>=
;>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<=
br />>>>>> Edinburgh,<br />>>>>>> Lisbon, =
London<br />>>>>>> <br />>>>>>> Case Ty=
pe<br />>>>>>> <br />>>>>>> Case Priori=
ty<br />>>>>>> Medium<br />>>>>>> <br /=
>>>>>>> Case Status<br />>>>>>> Not Sta=
rted<br />>>>>>> <br />>>>>>> Updated B=
y<br />>>>>>> Ruaraidh Macleod<br />>>>>>&=
gt; <br />>>>>>> Date Updated<br />>>>>>&g=
t; 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>&g=
t;>> Edinburgh,<br />>>>>>> Lisbon, London<br />>=
;>>>>> <br />>>>>>> Reply to this email to=
update this case.<br />>>>>>> <br />>>>>>=
> -------------------------<br />>>>>>> <br />>>=
>>>>> Message History<br />>>>>>>> ----=
-Original Message-----<br />>>>>>>> From: Ruaraidh Mac=
leod<br />>>>>>>> Sent: 10/10/2025<br />>>>&g=
t;>>> Subject: 000-28 Faulty<br />>>>>>>> <br=
/>>>>>>>> Good afternoon,<br />>>>>>&g=
t;> <br />>>>>>>> I'll run these pictures past out =
luthier and get his advice on<br />>>>>> this.<br />>>=
>>>>> <br />>>>>>>> <br />>>>&=
gt;>>> Can you tell me in the meantime, are these issues on both s=
ides<br />>>>>> of<br />>>>>>>> the gui=
tar? It's not too easy to tell from the pictures.<br />>>>>>=
>> <br />>>>>>>> Kind regards,<br />>>>=
>>>> <br />>>>>>>> Ruaraidh<br />>>&=
gt;>>>> <br />>>>>>>> -----Original Messag=
e-----<br />>>>>>>> From: Westside Info Box<br />>&=
gt;>>>>> Sent: 07/10/2025<br />>>>>>>> =
Subject: 000-28 Faulty<br />>>>>>>> <br />>>>=
>>>> -----Original Message-----<br />>>>>>>&g=
t; From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>=
;>>>>>> Sent: 07 October 2025 13:00<br />>>>>=
>>> To: Info Mailbox <info@westsidedistribution.com><br />&g=
t;>>>>>> Subject: 000-28 Faulty<br />>>>>>=
>> <br />>>>>>>> Hi there,<br />>>>>=
>>> <br />>>>>>>> We just spoke on the phone =
about the following guitar.<br />>>>>>>> <br />>>=
;>>>>> Serial number: 2921103<br />>>>>>>&=
gt; Model: 000-28 Standard<br />>>>>>>> <br />>>=
>>>>> The issue appears to be some bubbling under the lacque=
r that is<br />>>>>>>> causing the lacquer to chip off=
.<br />>>>>>>> <br />>>>>>>> Look=
forward to hearing from you,<br />>>>>>>> <br />>&=
gt;>>>>> Kind Regards,<br />>>>>>>> Phi=
l, Tim & Harriet<br />>>>>>>> <br />>>>&g=
t;>>> Express Music<br />>>>>>>> B2 & B3 =
Quarry Park<br />>>>>>>> Old Milverton Lane<br />>&=
gt;>>>>> Leamington Spa<br />>>>>>>> CV=
32 6RW<br />>>>>>>> <br />>>>>>>>=
01926 808982<br />>>>>>> <br />>>>>>> =
-------------------------<br />>>>>> <br />>>>>&=
gt; -----Original Message-----<br />>>>>> From: Ruaraidh Mac=
leod<br />>>>>> Sent: 10/10/2025<br />>>>>> S=
ubject: 000-28 Faulty<br />>>>>> <br />>>>>> =
Good afternoon,<br />>>>>> <br />>>>>> I'll r=
un these pictures past out luthier and get his advice on<br />>>> =
this.<br />>>>>> <br />>>>>> <br />>>&g=
t;>> Can you tell me in the meantime, are these issues on both sides<=
br />>>> of<br />>>>>> the guitar? It's not too eas=
y to tell from the pictures.<br />>>>>> <br />>>>&g=
t;> Kind regards,<br />>>>>> <br />>>>>> R=
uaraidh<br />>>>>> <br />>>>>> -----Original =
Message-----<br />>>>>> From: Westside Info Box<br />>>=
;>>> Sent: 07/10/2025<br />>>>>> Subject: 000-28 Fa=
ulty<br />>>>>> <br />>>>>> -----Original Mes=
sage-----<br />>>>>> From: hello@expressmusic.co.uk <hell=
o@expressmusic.co.uk><br />>>>>> Sent: 07 October 2025 13=
:00<br />>>>>> To: Info Mailbox <info@westsidedistributio=
n.com><br />>>>>> Subject: 000-28 Faulty<br />>>>=
;>> <br />>>>>> Hi there,<br />>>>>> <b=
r />>>>>> We just spoke on the phone about the following gui=
tar.<br />>>>>> <br />>>>>> Serial number: 29=
21103<br />>>>>> Model: 000-28 Standard<br />>>>>=
;> <br />>>>>> The issue appears to be some bubbling unde=
r the lacquer that is<br />>>>>> causing the lacquer to chip=
off.<br />>>>>> <br />>>>>> Look forward to =
hearing from you,<br />>>>>> <br />>>>>> Kind=
Regards,<br />>>>>> Phil, Tim & Harriet<br />>>&g=
t;>> <br />>>>>> Express Music<br />>>>>&g=
t; B2 & B3 Quarry Park<br />>>>>> Old Milverton Lane<br =
/>>>>>> Leamington Spa<br />>>>>> CV32 6RW<br=
/>>>>>> <br />>>>>> 01926 808982<br />>&g=
t;>> <br />>>>> -------------------------<br />>>&g=
t; <br />>>> -----Original Message-----<br />>>> From: Ex=
press Music (MLC) Limited<br />>>> Sent: 21/10/2025<br />>>&=
gt; Subject: 00018 Faulty<br />>>> <br />>>> Hi,<br />>=
;>> <br />>>> Just checking you got our reply below on Frida=
y?<br />>>> <br />>>> Kind Regards,<br />>>> Phi=
l<br />>>> Express Music<br />>>> <br />>>> On 2=
025-10-17 16:21, hello@expressmusic.co.uk wrote:<br />>>>> Hi<b=
r />>>>> Customer purchased from us in July<br />>>>&g=
t; Photo doesnt show it that well I agree, its more of a bubble or<br />>=
;>> lacquer<br />>>>> lifting under the top finish rather=
than a dent / chip<br />>>>> Phil<br />>>>> <br />=
>>>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:<br /=
>>>>>> Case #001310 has been updated.<br />>>>>&=
gt; <br />>>>>> Case Number<br />>>>>> 001310=
<br />>>>>> <br />>>>>> Case Subject<br />>=
;>>>> 000-28 Faulty<br />>>>>> <br />>>>=
;>> Customer<br />>>>>> Express Music (MLC) Limited<br=
/>>>>>> <br />>>>>> Contact<br />>>>=
;>> <br />>>>>> Creation Date<br />>>>>>=
; 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>=
; Edinburgh,<br />>>>>> Lisbon, London<br />>>>>=
> <br />>>>>> Case Type<br />>>>>> Questio=
n<br />>>>>> <br />>>>>> Case Priority<br />&=
gt;>>>> Medium<br />>>>>> <br />>>>>=
> Case Status<br />>>>>> In Progress<br />>>>>=
;> <br />>>>>> Updated By<br />>>>>> Ruara=
idh Macleod<br />>>>>> <br />>>>>> Date Updat=
ed<br />>>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time=
: Dublin,<br />>>> Edinburgh,<br />>>>>> Lisbon, L=
ondon<br />>>>>> <br />>>>>> Reply to this em=
ail to update this case.<br />>>>>> <br />>>>>&g=
t; -------------------------<br />>>>>> <br />>>>&g=
t;>> Message History<br />>>>>>> -----Original Mess=
age-----<br />>>>>>> From: Ruaraidh Macleod<br />>>=
>>>> Sent: 17/10/2025<br />>>>>>> Subject: 00=
0-28 Faulty<br />>>>>>> <br />>>>>>> Hi=
there,<br />>>>>>> <br />>>>>>> He man=
aged to get a quick look at the pictures. It's a bit<br />>>>>&=
gt;> difficult to tell what the actual issue is here.<br />>>>&=
gt;>> <br />>>>>>> This kind of damage in that loca=
tion is fairly consistent with a<br />>>>>>> knock or bum=
p from something like a guitar stand.<br />>>>>>> <br />&=
gt;>>>>> I can see you got the guitar in March, how long has=
the customer<br />>>> had<br />>>>>>> the guita=
r?<br />>>>>>> <br />>>>>>> Ruaraidh<br=
/>>>>>>> <br />>>>>>> -----Original Me=
ssage-----<br />>>>>>> From: Express Music (MLC) Limited<=
br />>>>>>> Sent: 17/10/2025<br />>>>>>>=
; Subject: 000-28 Faulty<br />>>>>>> <br />>>>&g=
t;>> Hi<br />>>>>>> Did you get chance to speak to =
the your luthier ?<br />>>>>>> customer is getting worrie=
d we have forgot about him ....<br />>>>>>> Fyi its a ooo=
18 not 28 (our error)<br />>>>>>> Phil<br />>>>&=
gt;>> :)<br />>>>>>> <br />>>>>>>=
On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>>>=
;>>> Case #001310 has been updated.<br />>>>>>>&=
gt; <br />>>>>>>> Case Number<br />>>>>>=
;>> 001310<br />>>>>>>> <br />>>>>&g=
t;>> Case Subject<br />>>>>>>> 000-28 Faulty<br =
/>>>>>>>> <br />>>>>>>> Customer<=
br />>>>>>>> Express Music (MLC) Limited<br />>>=
>>>>> <br />>>>>>>> Contact<br />>&g=
t;>>>>> <br />>>>>>>> Creation Date<br =
/>>>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Ti=
me : Dublin,<br />>>>>>> Edinburgh,<br />>>>>=
>>> Lisbon, London<br />>>>>>>> <br />>>=
;>>>>> Case Type<br />>>>>>>> <br />>=
;>>>>>> Case Priority<br />>>>>>>> M=
edium<br />>>>>>>> <br />>>>>>>> =
Case Status<br />>>>>>>> Not Started<br />>>>=
>>>> <br />>>>>>>> Updated By<br />>>=
;>>>>> Ruaraidh Macleod<br />>>>>>>> <b=
r />>>>>>>> Date Updated<br />>>>>>>=
> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>=
>>>> Edinburgh,<br />>>>>>>> Lisbon, Londo=
n<br />>>>>>>> <br />>>>>>>> Repl=
y to this email to update this case.<br />>>>>>>> <br =
/>>>>>>>> -------------------------<br />>>>&=
gt;>>> <br />>>>>>>>> Message History<br /=
>>>>>>>>> -----Original Message-----<br />>>&=
gt;>>>>> From: Ruaraidh Macleod<br />>>>>>>=
;>> Sent: 10/10/2025<br />>>>>>>>> Subject: 0=
00-28 Faulty<br />>>>>>>>> <br />>>>>&g=
t;>>> Good afternoon,<br />>>>>>>>> <br />=
>>>>>>>> I'll run these pictures past out luthier a=
nd get his advice on<br />>>>>>> this.<br />>>>&=
gt;>>>> <br />>>>>>>>> <br />>>&g=
t;>>>>> Can you tell me in the meantime, are these issues on=
both<br />>>> sides<br />>>>>>> of<br />>>=
;>>>>>> the guitar? It's not too easy to tell from the pi=
ctures.<br />>>>>>>>> <br />>>>>>>=
;>> Kind regards,<br />>>>>>>>> <br />>>=
;>>>>>> Ruaraidh<br />>>>>>>>> <b=
r />>>>>>>>> -----Original Message-----<br />>&g=
t;>>>>>> From: Westside Info Box<br />>>>>>=
;>>> Sent: 07/10/2025<br />>>>>>>>> Subjec=
t: 000-28 Faulty<br />>>>>>>>> <br />>>>&g=
t;>>>> -----Original Message-----<br />>>>>>>=
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br=
/>>>>>>>>> Sent: 07 October 2025 13:00<br />>&g=
t;>>>>>> To: Info Mailbox <info@westsidedistribution.c=
om><br />>>>>>>>> Subject: 000-28 Faulty<br />&g=
t;>>>>>>> <br />>>>>>>>> Hi th=
ere,<br />>>>>>>>> <br />>>>>>>&g=
t;> We just spoke on the phone about the following guitar.<br />>>=
>>>>>> <br />>>>>>>>> Serial numb=
er: 2921103<br />>>>>>>>> Model: 000-28 Standard<br=
/>>>>>>>>> <br />>>>>>>>> =
The issue appears to be some bubbling under the lacquer that<br />>>&=
gt; is<br />>>>>>>>> causing the lacquer to chip of=
f.<br />>>>>>>>> <br />>>>>>>>=
> Look forward to hearing from you,<br />>>>>>>>>=
; <br />>>>>>>>> Kind Regards,<br />>>>>=
;>>>> Phil, Tim & Harriet<br />>>>>>>>=
> <br />>>>>>>>> Express Music<br />>>>=
>>>>> B2 & B3 Quarry Park<br />>>>>>>&=
gt;> Old Milverton Lane<br />>>>>>>>> Leamington=
Spa<br />>>>>>>>> CV32 6RW<br />>>>>&g=
t;>>> <br />>>>>>>>> 01926 808982<br />>=
;>>>>>> <br />>>>>>>> --------------=
-----------<br />>>>>>> <br />>>>>>> --=
---Original Message-----<br />>>>>>> From: Express Music =
(MLC) Limited<br />>>>>>> Sent: 10/10/2025<br />>>&=
gt;>>> Subject: 000-28 Faulty<br />>>>>>> <br />=
>>>>>> Hi thanks for getting back to us and it's just one=
side of the<br />>>>>>> 000-28.<br />>>>>>=
;> <br />>>>>>> Cheers<br />>>>>>> <=
br />>>>>>> On 2025-10-10 13:22, Westside Distribution Lt=
d wrote:<br />>>>>>>> Case #001310 has been updated.<b=
r />>>>>>>> <br />>>>>>>> Case Nu=
mber<br />>>>>>>> 001310<br />>>>>>>=
> <br />>>>>>>> Case Subject<br />>>>>&=
gt;>> 000-28 Faulty<br />>>>>>>> <br />>>&=
gt;>>>> Customer<br />>>>>>>> Express Musi=
c (MLC) Limited<br />>>>>>>> <br />>>>>>=
;>> Contact<br />>>>>>>> <br />>>>>&=
gt;>> Creation Date<br />>>>>>>> 07/10/2025, 14:=
29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>>>> Edi=
nburgh,<br />>>>>>>> Lisbon, London<br />>>>&=
gt;>>> <br />>>>>>>> Case Type<br />>>&=
gt;>>>> <br />>>>>>>> Case Priority<br />&=
gt;>>>>>> Medium<br />>>>>>>> <br />=
>>>>>>> Case Status<br />>>>>>>> =
Not Started<br />>>>>>>> <br />>>>>>>=
;> Updated By<br />>>>>>>> Ruaraidh Macleod<br />&g=
t;>>>>>> <br />>>>>>>> Date Updated<=
br />>>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean=
Time : Dublin,<br />>>>>>> Edinburgh,<br />>>>&=
gt;>>> Lisbon, London<br />>>>>>>> <br />>=
>>>>>> Reply to this email to update this case.<br />>=
>>>>>> <br />>>>>>>> ---------------=
----------<br />>>>>>>> <br />>>>>>>=
>> Message History<br />>>>>>>>> -----Origina=
l Message-----<br />>>>>>>>> From: Ruaraidh Macleod=
<br />>>>>>>>> Sent: 10/10/2025<br />>>>&g=
t;>>>> Subject: 000-28 Faulty<br />>>>>>>>=
> <br />>>>>>>>> Good afternoon,<br />>>&g=
t;>>>>> <br />>>>>>>>> I'll run thes=
e pictures past out luthier and get his advice on<br />>>>>>=
> this.<br />>>>>>>>> <br />>>>>>=
>>> <br />>>>>>>>> Can you tell me in the =
meantime, are these issues on both<br />>>> sides<br />>>>=
;>>> of<br />>>>>>>>> the guitar? It's not=
too easy to tell from the pictures.<br />>>>>>>>> =
<br />>>>>>>>> Kind regards,<br />>>>>&=
gt;>>> <br />>>>>>>>> Ruaraidh<br />>&g=
t;>>>>>> <br />>>>>>>>> -----Orig=
inal Message-----<br />>>>>>>>> From: Westside Info=
Box<br />>>>>>>>> Sent: 07/10/2025<br />>>&g=
t;>>>>> Subject: 000-28 Faulty<br />>>>>>>=
>> <br />>>>>>>>> -----Original Message-----<=
br />>>>>>>>> From: hello@expressmusic.co.uk <he=
llo@expressmusic.co.uk><br />>>>>>>>> Sent: 07 O=
ctober 2025 13:00<br />>>>>>>>> To: Info Mailbox &l=
t;info@westsidedistribution.com><br />>>>>>>>> S=
ubject: 000-28 Faulty<br />>>>>>>>> <br />>>&=
gt;>>>>> Hi there,<br />>>>>>>>> <br=
/>>>>>>>>> We just spoke on the phone about the fo=
llowing guitar.<br />>>>>>>>> <br />>>>>=
;>>>> Serial number: 2921103<br />>>>>>>>&=
gt; Model: 000-28 Standard<br />>>>>>>>> <br />>=
>>>>>>> The issue appears to be some bubbling under th=
e lacquer that<br />>>> is<br />>>>>>>>> c=
ausing the lacquer to chip off.<br />>>>>>>>> <br /=
>>>>>>>>> Look forward to hearing from you,<br />&g=
t;>>>>>>> <br />>>>>>>>> Kind =
Regards,<br />>>>>>>>> Phil, Tim & Harriet<br /=
>>>>>>>>> <br />>>>>>>>> Ex=
press Music<br />>>>>>>>> B2 & B3 Quarry Park<b=
r />>>>>>>>> Old Milverton Lane<br />>>>&g=
t;>>>> Leamington Spa<br />>>>>>>>> CV3=
2 6RW<br />>>>>>>>> <br />>>>>>>&=
gt;> 01926 808982<br />>>>>>>> <br />>>>&g=
t;>>> -------------------------<br />>>>>>> <br =
/>>>>>>> -----Original Message-----<br />>>>>=
>> From: Ruaraidh Macleod<br />>>>>>> Sent: 10/10/2=
025<br />>>>>>> Subject: 000-28 Faulty<br />>>>&=
gt;>> <br />>>>>>> Good afternoon,<br />>>>=
;>>> <br />>>>>>> I'll run these pictures past o=
ut luthier and get his advice on<br />>>> this.<br />>>>&=
gt;>> <br />>>>>>> <br />>>>>>> C=
an you tell me in the meantime, are these issues on both sides<br />>>=
;> of<br />>>>>>> the guitar? It's not too easy to tel=
l from the pictures.<br />>>>>>> <br />>>>>&g=
t;> Kind regards,<br />>>>>>> <br />>>>>&g=
t;> Ruaraidh<br />>>>>>> <br />>>>>>>=
; -----Original Message-----<br />>>>>>> From: Westside I=
nfo Box<br />>>>>>> Sent: 07/10/2025<br />>>>>=
;>> Subject: 000-28 Faulty<br />>>>>>> <br />>&g=
t;>>>> -----Original Message-----<br />>>>>>>=
From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>&=
gt;>>>> Sent: 07 October 2025 13:00<br />>>>>>&g=
t; To: Info Mailbox <info@westsidedistribution.com><br />>>>=
>>> Subject: 000-28 Faulty<br />>>>>>> <br />>=
;>>>>> Hi there,<br />>>>>>> <br />>>=
;>>>> We just spoke on the phone about the following guitar.<br=
/>>>>>>> <br />>>>>>> Serial number: 2=
921103<br />>>>>>> Model: 000-28 Standard<br />>>&g=
t;>>> <br />>>>>>> The issue appears to be some =
bubbling under the lacquer that is<br />>>>>>> causing th=
e lacquer to chip off.<br />>>>>>> <br />>>>>=
>> Look forward to hearing from you,<br />>>>>>> <b=
r />>>>>>> Kind Regards,<br />>>>>>> Ph=
il, Tim & Harriet<br />>>>>>> <br />>>>>&=
gt;> Express Music<br />>>>>>> B2 & B3 Quarry Park=
<br />>>>>>> Old Milverton Lane<br />>>>>>=
> Leamington Spa<br />>>>>>> CV32 6RW<br />>>>=
;>>> <br />>>>>>> 01926 808982<br />>>>=
>> <br />>>>>> -------------------------<br />>>=
> <br />>>> -----Original Message-----<br />>>> From: =
Express Music (MLC) Limited<br />>>> Sent: 17/10/2025<br />>>=
;> Subject: 00018 Faulty<br />>>> <br />>>> Hi<br />&g=
t;>> Customer purchased from us in July<br />>>> Photo doesn=
t show it that well I agree, its more of a bubble or<br />>>> lacq=
uer<br />>>> lifting under the top finish rather than a dent / chi=
p<br />>>> Phil<br />>>> <br />>>> On 2025-10-17=
16:11, Westside Distribution Ltd wrote:<br />>>>> Case #001310=
has been updated.<br />>>>> <br />>>>> Case Number=
<br />>>>> 001310<br />>>>> <br />>>>> =
Case Subject<br />>>>> 000-28 Faulty<br />>>>> <br =
/>>>>> Customer<br />>>>> Express Music (MLC) Limit=
ed<br />>>>> <br />>>>> Contact<br />>>>&g=
t; <br />>>>> Creation Date<br />>>>> 07/10/2025, 1=
4:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>> Edinburgh,<br=
/>>>>> Lisbon, London<br />>>>> <br />>>>=
> Case Type<br />>>>> Question<br />>>>> <br />&=
gt;>>> Case Priority<br />>>>> Medium<br />>>>=
;> <br />>>>> Case Status<br />>>>> In Progress<=
br />>>>> <br />>>>> Updated By<br />>>>&g=
t; Ruaraidh Macleod<br />>>>> <br />>>>> Date Updat=
ed<br />>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : D=
ublin,<br />>>> Edinburgh,<br />>>>> Lisbon, London<br=
/>>>>> <br />>>>> Reply to this email to update th=
is case.<br />>>>> <br />>>>> ---------------------=
----<br />>>>> <br />>>>>> Message History<br />=
>>>>> -----Original Message-----<br />>>>>> F=
rom: Ruaraidh Macleod<br />>>>>> Sent: 17/10/2025<br />>&=
gt;>>> Subject: 000-28 Faulty<br />>>>>> <br />>=
>>>> Hi there,<br />>>>>> <br />>>>>=
> He managed to get a quick look at the pictures. It's a bit<br />>&g=
t;>>> difficult to tell what the actual issue is here.<br />>&g=
t;>>> <br />>>>>> This kind of damage in that locat=
ion is fairly consistent with a<br />>>>>> knock or bump fro=
m something like a guitar stand.<br />>>>>> <br />>>&g=
t;>> I can see you got the guitar in March, how long has the customer=
<br />>>> had<br />>>>>> the guitar?<br />>>&=
gt;>> <br />>>>>> Ruaraidh<br />>>>>> <=
br />>>>>> -----Original Message-----<br />>>>>&=
gt; From: Express Music (MLC) Limited<br />>>>>> Sent: 17/10=
/2025<br />>>>>> Subject: 000-28 Faulty<br />>>>>=
;> <br />>>>>> Hi<br />>>>>> Did you get c=
hance to speak to the your luthier ?<br />>>>>> customer is =
getting worried we have forgot about him ....<br />>>>>> Fyi=
its a ooo18 not 28 (our error)<br />>>>>> Phil<br />>>=
;>>> :)<br />>>>>> <br />>>>>> On 20=
25-10-10 13:22, Westside Distribution Ltd wrote:<br />>>>>>&=
gt; Case #001310 has been updated.<br />>>>>>> <br />>=
>>>>> Case Number<br />>>>>>> 001310<br />=
>>>>>> <br />>>>>>> Case Subject<br />&=
gt;>>>>> 000-28 Faulty<br />>>>>>> <br />&=
gt;>>>>> Customer<br />>>>>>> Express Musi=
c (MLC) Limited<br />>>>>>> <br />>>>>>>=
; Contact<br />>>>>>> <br />>>>>>> Crea=
tion Date<br />>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwic=
h Mean Time : Dublin,<br />>>>>> Edinburgh,<br />>>>=
;>>> Lisbon, London<br />>>>>>> <br />>>&g=
t;>>> Case Type<br />>>>>>> <br />>>>&g=
t;>> Case Priority<br />>>>>>> Medium<br />>>=
>>>> <br />>>>>>> Case Status<br />>>&g=
t;>>> Not Started<br />>>>>>> <br />>>>=
>>> Updated By<br />>>>>>> Ruaraidh Macleod<br /=
>>>>>>> <br />>>>>>> Date Updated<br />=
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : D=
ublin,<br />>>>>> Edinburgh,<br />>>>>>> L=
isbon, London<br />>>>>>> <br />>>>>>> =
Reply to this email to update this case.<br />>>>>>> <br =
/>>>>>>> -------------------------<br />>>>>&=
gt;> <br />>>>>>>> Message History<br />>>>=
;>>>> -----Original Message-----<br />>>>>>>&=
gt; From: Ruaraidh Macleod<br />>>>>>>> Sent: 10/10/20=
25<br />>>>>>>> Subject: 000-28 Faulty<br />>>&g=
t;>>>> <br />>>>>>>> Good afternoon,<br />=
>>>>>>> <br />>>>>>>> I'll run th=
ese pictures past out luthier and get his advice on<br />>>>>&g=
t; this.<br />>>>>>>> <br />>>>>>>&g=
t; <br />>>>>>>> Can you tell me in the meantime, are =
these issues on both sides<br />>>>>> of<br />>>>&g=
t;>>> the guitar? It's not too easy to tell from the pictures.<br =
/>>>>>>>> <br />>>>>>>> Kind rega=
rds,<br />>>>>>>> <br />>>>>>>> R=
uaraidh<br />>>>>>>> <br />>>>>>>>=
; -----Original Message-----<br />>>>>>>> From: Westsi=
de Info Box<br />>>>>>>> Sent: 07/10/2025<br />>>=
;>>>>> Subject: 000-28 Faulty<br />>>>>>>&=
gt; <br />>>>>>>> -----Original Message-----<br />>=
>>>>>> From: hello@expressmusic.co.uk <hello@expressmu=
sic.co.uk><br />>>>>>>> Sent: 07 October 2025 13:00=
<br />>>>>>>> To: Info Mailbox <info@westsidedistri=
bution.com><br />>>>>>>> Subject: 000-28 Faulty<br =
/>>>>>>>> <br />>>>>>>> Hi there,=
<br />>>>>>>> <br />>>>>>>> We ju=
st spoke on the phone about the following guitar.<br />>>>>>=
>> <br />>>>>>>> Serial number: 2921103<br />>=
;>>>>>> Model: 000-28 Standard<br />>>>>>&=
gt;> <br />>>>>>>> The issue appears to be some bub=
bling under the lacquer that is<br />>>>>>>> causing t=
he lacquer to chip off.<br />>>>>>>> <br />>>>=
;>>>> Look forward to hearing from you,<br />>>>>&g=
t;>> <br />>>>>>>> Kind Regards,<br />>>&g=
t;>>>> Phil, Tim & Harriet<br />>>>>>>>=
; <br />>>>>>>> Express Music<br />>>>>>=
;>> B2 & B3 Quarry Park<br />>>>>>>> Old Mil=
verton Lane<br />>>>>>>> Leamington Spa<br />>>&=
gt;>>>> CV32 6RW<br />>>>>>>> <br />>&g=
t;>>>>> 01926 808982<br />>>>>>> <br />>=
;>>>>> -------------------------<br />>>>>> <=
br />>>>>> -----Original Message-----<br />>>>>&=
gt; From: Express Music (MLC) Limited<br />>>>>> Sent: 10/10=
/2025<br />>>>>> Subject: 000-28 Faulty<br />>>>>=
;> <br />>>>>> Hi thanks for getting back to us and it's =
just one side of the<br />>>>>> 000-28.<br />>>>>=
;> <br />>>>>> Cheers<br />>>>>> <br />>=
;>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br =
/>>>>>>> Case #001310 has been updated.<br />>>>=
>>> <br />>>>>>> Case Number<br />>>>&g=
t;>> 001310<br />>>>>>> <br />>>>>>&=
gt; Case Subject<br />>>>>>> 000-28 Faulty<br />>>&=
gt;>>> <br />>>>>>> Customer<br />>>>&g=
t;>> Express Music (MLC) Limited<br />>>>>>> <br />=
>>>>>> Contact<br />>>>>>> <br />>&g=
t;>>>> Creation Date<br />>>>>>> 07/10/2025, =
14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>>> Edin=
burgh,<br />>>>>>> Lisbon, London<br />>>>>&g=
t;> <br />>>>>>> Case Type<br />>>>>>&g=
t; <br />>>>>>> Case Priority<br />>>>>>&g=
t; Medium<br />>>>>>> <br />>>>>>> Case=
Status<br />>>>>>> Not Started<br />>>>>>=
> <br />>>>>>> Updated By<br />>>>>>>=
; Ruaraidh Macleod<br />>>>>>> <br />>>>>>=
> Date Updated<br />>>>>>> 10/10/2025, 13:22:18 (GMT) =
Greenwich Mean Time : Dublin,<br />>>>>> Edinburgh,<br />>=
;>>>>> Lisbon, London<br />>>>>>> <br />&g=
t;>>>>> Reply to this email to update this case.<br />>&g=
t;>>>> <br />>>>>>> -------------------------=
<br />>>>>>> <br />>>>>>>> Message H=
istory<br />>>>>>>> -----Original Message-----<br />&g=
t;>>>>>> From: Ruaraidh Macleod<br />>>>>>=
>> Sent: 10/10/2025<br />>>>>>>> Subject: 000-28=
Faulty<br />>>>>>>> <br />>>>>>>>=
; Good afternoon,<br />>>>>>>> <br />>>>>&=
gt;>> I'll run these pictures past out luthier and get his advice on<=
br />>>>>> this.<br />>>>>>>> <br />>=
;>>>>>> <br />>>>>>>> Can you tell m=
e in the meantime, are these issues on both sides<br />>>>>>=
of<br />>>>>>>> the guitar? It's not too easy to tell=
from the pictures.<br />>>>>>>> <br />>>>>=
;>>> Kind regards,<br />>>>>>>> <br />>>=
;>>>>> Ruaraidh<br />>>>>>>> <br />>=
>>>>>> -----Original Message-----<br />>>>>&g=
t;>> From: Westside Info Box<br />>>>>>>> Sent: =
07/10/2025<br />>>>>>>> Subject: 000-28 Faulty<br />&g=
t;>>>>>> <br />>>>>>>> -----Original=
Message-----<br />>>>>>>> From: hello@expressmusic.co=
.uk <hello@expressmusic.co.uk><br />>>>>>>> Sent=
: 07 October 2025 13:00<br />>>>>>>> To: Info Mailbox =
<info@westsidedistribution.com><br />>>>>>>> Sub=
ject: 000-28 Faulty<br />>>>>>>> <br />>>>>=
;>>> Hi there,<br />>>>>>>> <br />>>>=
;>>>> We just spoke on the phone about the following guitar.<br=
/>>>>>>>> <br />>>>>>>> Serial n=
umber: 2921103<br />>>>>>>> Model: 000-28 Standard<br =
/>>>>>>>> <br />>>>>>>> The issue=
appears to be some bubbling under the lacquer that is<br />>>>>=
;>>> causing the lacquer to chip off.<br />>>>>>>=
;> <br />>>>>>>> Look forward to hearing from you,<=
br />>>>>>>> <br />>>>>>>> Kind R=
egards,<br />>>>>>>> Phil, Tim & Harriet<br />>=
>>>>>> <br />>>>>>>> Express Music<b=
r />>>>>>>> B2 & B3 Quarry Park<br />>>>&=
gt;>>> Old Milverton Lane<br />>>>>>>> Leamin=
gton Spa<br />>>>>>>> CV32 6RW<br />>>>>&g=
t;>> <br />>>>>>>> 01926 808982<br />>>>=
;>>> <br />>>>>>> -------------------------<br /=
>>>>>> <br />>>>>> -----Original Message-----=
<br />>>>>> From: Ruaraidh Macleod<br />>>>>>=
Sent: 10/10/2025<br />>>>>> Subject: 000-28 Faulty<br />>=
;>>>> <br />>>>>> Good afternoon,<br />>>&=
gt;>> <br />>>>>> I'll run these pictures past out lut=
hier and get his advice on<br />>>> this.<br />>>>>>=
; <br />>>>>> <br />>>>>> Can you tell me in =
the meantime, are these issues on both sides<br />>>> of<br />>=
>>>> the guitar? It's not too easy to tell from the pictures.<b=
r />>>>>> <br />>>>>> Kind regards,<br />>=
>>>> <br />>>>>> Ruaraidh<br />>>>>&=
gt; <br />>>>>> -----Original Message-----<br />>>>=
>> From: Westside Info Box<br />>>>>> Sent: 07/10/2025=
<br />>>>>> Subject: 000-28 Faulty<br />>>>>>=
<br />>>>>> -----Original Message-----<br />>>>>=
;> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />=
>>>>> Sent: 07 October 2025 13:00<br />>>>>> =
To: Info Mailbox <info@westsidedistribution.com><br />>>>>=
;> Subject: 000-28 Faulty<br />>>>>> <br />>>>&g=
t;> Hi there,<br />>>>>> <br />>>>>> We ju=
st spoke on the phone about the following guitar.<br />>>>>>=
<br />>>>>> Serial number: 2921103<br />>>>>>=
; Model: 000-28 Standard<br />>>>>> <br />>>>>&g=
t; The issue appears to be some bubbling under the lacquer that is<br />>=
;>>>> causing the lacquer to chip off.<br />>>>>>=
; <br />>>>>> Look forward to hearing from you,<br />>>=
;>>> <br />>>>>> Kind Regards,<br />>>>>=
;> Phil, Tim & Harriet<br />>>>>> <br />>>>&=
gt;> Express Music<br />>>>>> B2 & B3 Quarry Park<br =
/>>>>>> Old Milverton Lane<br />>>>>> Leaming=
ton Spa<br />>>>>> CV32 6RW<br />>>>>> <br />=
>>>>> 01926 808982<br />>>>> <br />>>>&=
gt; -------------------------<br />>>> <br />>>> -----Ori=
ginal Message-----<br />>>> From: Ruaraidh Macleod<br />>>&g=
t; Sent: 17/10/2025<br />>>> Subject: 00018 Faulty<br />>>&g=
t; <br />>>> Hi there,<br />>>> <br />>>> He man=
aged to get a quick look at the pictures. It's a bit<br />>>> dif=
ficult to tell what the actual issue is here.<br />>>> <br />>&=
gt;> This kind of damage in that location is fairly consistent with a<br=
/>>>> knock or bump from something like a guitar stand.<br />>=
>> <br />>>> I can see you got the guitar in March, how long=
has the customer had<br />>>> the guitar?<br />>>> <br /=
>>>> Ruaraidh<br />>>> <br />>>> -----Original M=
essage-----<br />>>> From: Express Music (MLC) Limited<br />>&g=
t;> Sent: 17/10/2025<br />>>> Subject: 00018 Faulty<br />>&g=
t;> <br />>>> Hi<br />>>> Did you get chance to speak =
to the your luthier ?<br />>>> customer is getting worried we have=
forgot about him ....<br />>>> Fyi its a ooo18 not 28 (our error)=
<br />>>> Phil<br />>>> :)<br />>>> <br />>&g=
t;> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>&=
gt;> Case #001310 has been updated.<br />>>>> <br />>>=
>> Case Number<br />>>>> 001310<br />>>>> <br=
/>>>>> Case Subject<br />>>>> 000-28 Faulty<br />&=
gt;>>> <br />>>>> Customer<br />>>>> Expre=
ss Music (MLC) Limited<br />>>>> <br />>>>> Contact=
<br />>>>> <br />>>>> Creation Date<br />>>&g=
t;> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>&g=
t;> Edinburgh,<br />>>>> Lisbon, London<br />>>>>=
; <br />>>>> Case Type<br />>>>> <br />>>>=
> Case Priority<br />>>>> Medium<br />>>>> <br /=
>>>>> Case Status<br />>>>> Not Started<br />>&g=
t;>> <br />>>>> Updated By<br />>>>> Ruaraidh=
Macleod<br />>>>> <br />>>>> Date Updated<br />>=
;>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br /=
>>>> Edinburgh,<br />>>>> Lisbon, London<br />>>=
>> <br />>>>> Reply to this email to update this case.<br=
/>>>>> <br />>>>> -------------------------<br />&=
gt;>>> <br />>>>>> Message History<br />>>>=
;>> -----Original Message-----<br />>>>>> From: Ruarai=
dh Macleod<br />>>>>> Sent: 10/10/2025<br />>>>>=
> Subject: 000-28 Faulty<br />>>>>> <br />>>>>=
;> Good afternoon,<br />>>>>> <br />>>>>> =
I'll run these pictures past out luthier and get his advice on<br />>>=
;> this.<br />>>>>> <br />>>>>> <br />>=
>>>> Can you tell me in the meantime, are these issues on both =
sides<br />>>> of<br />>>>>> the guitar? It's not t=
oo easy to tell from the pictures.<br />>>>>> <br />>>=
>>> Kind regards,<br />>>>>> <br />>>>>=
> Ruaraidh<br />>>>>> <br />>>>>> -----Ori=
ginal Message-----<br />>>>>> From: Westside Info Box<br />&=
gt;>>>> Sent: 07/10/2025<br />>>>>> Subject: 000=
-28 Faulty<br />>>>>> <br />>>>>> -----Origin=
al Message-----<br />>>>>> From: hello@expressmusic.co.uk &l=
t;hello@expressmusic.co.uk><br />>>>>> Sent: 07 October 2=
025 13:00<br />>>>>> To: Info Mailbox <info@westsidedistr=
ibution.com><br />>>>>> Subject: 000-28 Faulty<br />>&=
gt;>>> <br />>>>>> Hi there,<br />>>>>&=
gt; <br />>>>>> We just spoke on the phone about the followi=
ng guitar.<br />>>>>> <br />>>>>> Serial numb=
er: 2921103<br />>>>>> Model: 000-28 Standard<br />>>&=
gt;>> <br />>>>>> The issue appears to be some bubblin=
g under the lacquer that is<br />>>>>> causing the lacquer t=
o chip off.<br />>>>>> <br />>>>>> Look forwa=
rd to hearing from you,<br />>>>>> <br />>>>>>=
; Kind Regards,<br />>>>>> Phil, Tim & Harriet<br />>=
>>>> <br />>>>>> Express Music<br />>>>=
>> B2 & B3 Quarry Park<br />>>>>> Old Milverton La=
ne<br />>>>>> Leamington Spa<br />>>>>> CV32 =
6RW<br />>>>>> <br />>>>>> 01926 808982<br />=
>>>> <br />>>>> -------------------------<br />>=
>> <br />>>> -----Original Message-----<br />>>> Fr=
om: Express Music (MLC) Limited<br />>>> Sent: 10/10/2025<br />>=
;>> Subject: 00018 Faulty<br />>>> <br />>>> Hi tha=
nks for getting back to us and it's just one side of the<br />>>> =
000-28.<br />>>> <br />>>> Cheers<br />>>> <br /=
>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />&g=
t;>>> Case #001310 has been updated.<br />>>>> <br />&=
gt;>>> Case Number<br />>>>> 001310<br />>>>&=
gt; <br />>>>> Case Subject<br />>>>> 000-28 Faulty=
<br />>>>> <br />>>>> Customer<br />>>>>=
; Express Music (MLC) Limited<br />>>>> <br />>>>> =
Contact<br />>>>> <br />>>>> Creation Date<br />>=
;>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br /=
>>>> Edinburgh,<br />>>>> Lisbon, London<br />>>=
>> <br />>>>> Case Type<br />>>>> <br />>&=
gt;>> Case Priority<br />>>>> Medium<br />>>>>=
; <br />>>>> Case Status<br />>>>> Not Started<br /=
>>>>> <br />>>>> Updated By<br />>>>> R=
uaraidh Macleod<br />>>>> <br />>>>> Date Updated<b=
r />>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dubli=
n,<br />>>> Edinburgh,<br />>>>> Lisbon, London<br />&=
gt;>>> <br />>>>> Reply to this email to update this c=
ase.<br />>>>> <br />>>>> -------------------------=
<br />>>>> <br />>>>>> Message History<br />>=
>>>> -----Original Message-----<br />>>>>> From:=
Ruaraidh Macleod<br />>>>>> Sent: 10/10/2025<br />>>&=
gt;>> Subject: 000-28 Faulty<br />>>>>> <br />>>=
>>> Good afternoon,<br />>>>>> <br />>>>&g=
t;> I'll run these pictures past out luthier and get his advice on<br />=
>>> this.<br />>>>>> <br />>>>>> <br=
/>>>>>> Can you tell me in the meantime, are these issues o=
n both sides<br />>>> of<br />>>>>> the guitar? It'=
s not too easy to tell from the pictures.<br />>>>>> <br />&=
gt;>>>> Kind regards,<br />>>>>> <br />>>&=
gt;>> Ruaraidh<br />>>>>> <br />>>>>> -=
----Original Message-----<br />>>>>> From: Westside Info Box=
<br />>>>>> Sent: 07/10/2025<br />>>>>> Subje=
ct: 000-28 Faulty<br />>>>>> <br />>>>>> ----=
-Original Message-----<br />>>>>> From: hello@expressmusic.c=
o.uk <hello@expressmusic.co.uk><br />>>>>> Sent: 07 Oc=
tober 2025 13:00<br />>>>>> To: Info Mailbox <info@westsi=
dedistribution.com><br />>>>>> Subject: 000-28 Faulty<br =
/>>>>>> <br />>>>>> Hi there,<br />>>&g=
t;>> <br />>>>>> We just spoke on the phone about the =
following guitar.<br />>>>>> <br />>>>>> Seri=
al number: 2921103<br />>>>>> Model: 000-28 Standard<br />&g=
t;>>>> <br />>>>>> The issue appears to be some =
bubbling under the lacquer that is<br />>>>>> causing the la=
cquer to chip off.<br />>>>>> <br />>>>>> Loo=
k forward to hearing from you,<br />>>>>> <br />>>>=
>> Kind Regards,<br />>>>>> Phil, Tim & Harriet<br=
/>>>>>> <br />>>>>> Express Music<br />>&=
gt;>>> B2 & B3 Quarry Park<br />>>>>> Old Milve=
rton Lane<br />>>>>> Leamington Spa<br />>>>>>=
; CV32 6RW<br />>>>>> <br />>>>>> 01926 80898=
2<br />>>>> <br />>>>> -------------------------<br=
/>>>> <br />>>> -----Original Message-----<br />>>=
> From: Ruaraidh Macleod<br />>>> Sent: 10/10/2025<br />>>=
;> Subject: 00018 Faulty<br />>>> <br />>>> Good after=
noon,<br />>>> <br />>>> I'll run these pictures past out=
luthier and get his advice on this.<br />>>> <br />>>> <=
br />>>> Can you tell me in the meantime, are these issues on bot=
h sides of<br />>>> the guitar? It's not too easy to tell from th=
e pictures.<br />>>> <br />>>> Kind regards,<br />>>=
;> <br />>>> Ruaraidh<br />>>> <br />>>> ----=
-Original Message-----<br />>>> From: Westside Info Box<br />>&=
gt;> Sent: 07/10/2025<br />>>> Subject: 00018 Faulty<br />>&=
gt;> <br />>>> -----Original Message-----<br />>>> Fro=
m: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>>&=
gt; Sent: 07 October 2025 13:00<br />>>> To: Info Mailbox <info=
@westsidedistribution.com><br />>>> Subject: 000-28 Faulty<br /=
>>>> <br />>>> Hi there,<br />>>> <br />>>=
> We just spoke on the phone about the following guitar.<br />>>&g=
t; <br />>>> Serial number: 2921103<br />>>> Model: 000-2=
8 Standard<br />>>> <br />>>> The issue appears to be som=
e bubbling under the lacquer that is<br />>>> causing the lacquer =
to chip off.<br />>>> <br />>>> Look forward to hearing f=
rom you,<br />>>> <br />>>> Kind Regards,<br />>>&g=
t; Phil, Tim & Harriet<br />>>> <br />>>> Express Mus=
ic<br />>>> B2 & B3 Quarry Park<br />>>> Old Milverto=
n Lane<br />>>> Leamington Spa<br />>>> CV32 6RW<br />>=
;>> <br />>>> 01926 808982<br />>> <br />>> ----=
---------------------<br /><br><br>-----Original Message-----<br>From: Phil=
<br>Sent: 12/11/2025<br>Subject: 00018 Faulty<br><br>Hi Ruaraidh,<br /><br =
/>Our customer is chasing us for an update on his 000-18. Has there been <b=
r />any progress since our reply to you on Friday?<br /><br />Kind Regards,=
<br />Phil<br />Express Music<br /><br />On 2025-11-07 15:33, Westside Dist=
ribution Ltd wrote:<br />> Case #001310 has been updated.<br />> <br =
/>> =09=09Case Number<br />> =09=09001310<br />> <br />> =09=
=09Case Subject<br />> =09=0900018 Faulty<br />> <br />> =09=09C=
ustomer<br />> =09=09Express Music (MLC) Limited<br />> <br />> =
=09=09Contact<br />> =09=09Express Music (MLC) Limited : Phil<br />>=
<br />> =09=09Creation Date<br />> =09=0907/10/2025, 14:29:00 (GMT=
) Greenwich Mean Time : Dublin, Edinburgh,<br />> Lisbon, London<br />&g=
t; <br />> =09=09Case Type<br />> =09=09Question<br />> <br />&g=
t; =09=09Case Priority<br />> =09=09Medium<br />> <br />> =09=
=09Case Status<br />> =09=09In Progress<br />> <br />> =09=09Upd=
ated By<br />> =09=09Ruaraidh Macleod<br />> <br />> =09=09Date =
Updated<br />> =09=0907/11/2025, 15:33:20 (GMT) Greenwich Mean Time : D=
ublin, Edinburgh,<br />> Lisbon, London<br />> <br />> Reply to t=
his email to update this case.<br />> <br />> -----------------------=
--<br />> <br />>> Please find attached your RA for Case#001310 - =
Hi<br />>> Thanks for the update yesterday over the phone<br />>&g=
t; Did you get anywhere with the DJRE or OOO18<br />>> Phil ....<br /=
>>> <br />>> On 2025-10-17 16:11, Westside Distribution Ltd wro=
te:<br />>>> Case #001310 has been updated.<br />>>> <br =
/>>>> Case Number<br />>>> 001310<br />>>> <br /=
>>>> Case Subject<br />>>> 000-28 Faulty<br />>>>=
; <br />>>> Customer<br />>>> Express Music (MLC) Limited=
<br />>>> <br />>>> Contact<br />>>> <br />>&=
gt;> Creation Date<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwic=
h Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Lisbon, Lo=
ndon<br />>>> <br />>>> Case Type<br />>>> Quest=
ion<br />>>> <br />>>> Case Priority<br />>>> Me=
dium<br />>>> <br />>>> Case Status<br />>>> In =
Progress<br />>>> <br />>>> Updated By<br />>>> =
Ruaraidh Macleod<br />>>> <br />>>> Date Updated<br />>=
;>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,<br />>=
;> Edinburgh,<br />>>> Lisbon, London<br />>>> <br />&=
gt;>> Reply to this email to update this case.<br />>>> <br =
/>>>> -------------------------<br />>>> <br />>>&g=
t;> Message History<br />>>>> -----Original Message-----<br =
/>>>>> From: Ruaraidh Macleod<br />>>>> Sent: 17/10=
/2025<br />>>>> Subject: 000-28 Faulty<br />>>>> <b=
r />>>>> Hi there,<br />>>>> <br />>>>>=
He managed to get a quick look at the pictures. It's a bit<br />>>&g=
t;> difficult to tell what the actual issue is here.<br />>>>&g=
t; <br />>>>> This kind of damage in that location is fairly co=
nsistent with a<br />>>>> knock or bump from something like a g=
uitar stand.<br />>>>> <br />>>>> I can see you got=
the guitar in March, how long has the customer<br />>> had<br />>=
>>> the guitar?<br />>>>> <br />>>>> Ruara=
idh<br />>>>> <br />>>>> -----Original Message-----=
<br />>>>> From: Express Music (MLC) Limited<br />>>>&=
gt; Sent: 17/10/2025<br />>>>> Subject: 000-28 Faulty<br />>=
>>> <br />>>>> Hi<br />>>>> Did you get ch=
ance to speak to the your luthier ?<br />>>>> customer is getti=
ng worried we have forgot about him ....<br />>>>> Fyi its a oo=
o18 not 28 (our error)<br />>>>> Phil<br />>>>> :)<=
br />>>>> <br />>>>> On 2025-10-10 13:22, Westside =
Distribution Ltd wrote:<br />>>>>> Case #001310 has been upd=
ated.<br />>>>>> <br />>>>>> Case Number<br /=
>>>>>> 001310<br />>>>>> <br />>>>&g=
t;> Case Subject<br />>>>>> 000-28 Faulty<br />>>&g=
t;>> <br />>>>>> Customer<br />>>>>> Ex=
press Music (MLC) Limited<br />>>>>> <br />>>>>&=
gt; Contact<br />>>>>> <br />>>>>> Creation D=
ate<br />>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Tim=
e : Dublin,<br />>>>> Edinburgh,<br />>>>>> Lisb=
on, London<br />>>>>> <br />>>>>> Case Type<b=
r />>>>>> <br />>>>>> Case Priority<br />>=
>>>> Medium<br />>>>>> <br />>>>>>=
; Case Status<br />>>>>> Not Started<br />>>>>&g=
t; <br />>>>>> Updated By<br />>>>>> Ruaraidh=
Macleod<br />>>>>> <br />>>>>> Date Updated<=
br />>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : =
Dublin,<br />>>>> Edinburgh,<br />>>>>> Lisbon, =
London<br />>>>>> <br />>>>>> Reply to this e=
mail to update this case.<br />>>>>> <br />>>>>&=
gt; -------------------------<br />>>>>> <br />>>>&=
gt;>> Message History<br />>>>>>> -----Original Mes=
sage-----<br />>>>>>> From: Ruaraidh Macleod<br />>>=
;>>>> Sent: 10/10/2025<br />>>>>>> Subject: 0=
00-28 Faulty<br />>>>>>> <br />>>>>>> G=
ood afternoon,<br />>>>>>> <br />>>>>>>=
I'll run these pictures past out luthier and get his advice on<br />>&g=
t;>> this.<br />>>>>>> <br />>>>>>&g=
t; <br />>>>>>> Can you tell me in the meantime, are thes=
e issues on both sides<br />>>>> of<br />>>>>>&g=
t; the guitar? It's not too easy to tell from the pictures.<br />>>&g=
t;>>> <br />>>>>>> Kind regards,<br />>>&g=
t;>>> <br />>>>>>> Ruaraidh<br />>>>>=
;>> <br />>>>>>> -----Original Message-----<br />&g=
t;>>>>> From: Westside Info Box<br />>>>>>>=
; Sent: 07/10/2025<br />>>>>>> Subject: 000-28 Faulty<br =
/>>>>>>> <br />>>>>>> -----Original Mes=
sage-----<br />>>>>>> From: hello@expressmusic.co.uk <=
hello@expressmusic.co.uk><br />>>>>>> Sent: 07 October=
2025 13:00<br />>>>>>> To: Info Mailbox <info@westsid=
edistribution.com><br />>>>>>> Subject: 000-28 Faulty<=
br />>>>>>> <br />>>>>>> Hi there,<br /=
>>>>>>> <br />>>>>>> We just spoke on t=
he phone about the following guitar.<br />>>>>>> <br />&g=
t;>>>>> Serial number: 2921103<br />>>>>>>=
Model: 000-28 Standard<br />>>>>>> <br />>>>>=
;>> The issue appears to be some bubbling under the lacquer that is<b=
r />>>>>>> causing the lacquer to chip off.<br />>>=
>>>> <br />>>>>>> Look forward to hearing fro=
m you,<br />>>>>>> <br />>>>>>> Kind Re=
gards,<br />>>>>>> Phil, Tim & Harriet<br />>>&=
gt;>>> <br />>>>>>> Express Music<br />>>&=
gt;>>> B2 & B3 Quarry Park<br />>>>>>> Old M=
ilverton Lane<br />>>>>>> Leamington Spa<br />>>>=
;>>> CV32 6RW<br />>>>>>> <br />>>>>=
>> 01926 808982<br />>>>>> <br />>>>>> =
-------------------------<br />>>>> <br />>>>> ----=
-Original Message-----<br />>>>> From: Express Music (MLC) Limi=
ted<br />>>>> Sent: 10/10/2025<br />>>>> Subject: 0=
00-28 Faulty<br />>>>> <br />>>>> Hi thanks for get=
ting back to us and it's just one side of the<br />>>>> 000-28.=
<br />>>>> <br />>>>> Cheers<br />>>>> =
<br />>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote=
:<br />>>>>> Case #001310 has been updated.<br />>>>=
;>> <br />>>>>> Case Number<br />>>>>> =
001310<br />>>>>> <br />>>>>> Case Subject<br=
/>>>>>> 000-28 Faulty<br />>>>>> <br />>&=
gt;>>> Customer<br />>>>>> Express Music (MLC) Limi=
ted<br />>>>>> <br />>>>>> Contact<br />>&=
gt;>>> <br />>>>>> Creation Date<br />>>>&=
gt;> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>&=
gt;>> Edinburgh,<br />>>>>> Lisbon, London<br />>&g=
t;>>> <br />>>>>> Case Type<br />>>>>&g=
t; <br />>>>>> Case Priority<br />>>>>> Mediu=
m<br />>>>>> <br />>>>>> Case Status<br />>=
;>>>> Not Started<br />>>>>> <br />>>>&=
gt;> Updated By<br />>>>>> Ruaraidh Macleod<br />>>=
>>> <br />>>>>> Date Updated<br />>>>>&=
gt; 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>&=
gt;> Edinburgh,<br />>>>>> Lisbon, London<br />>>&g=
t;>> <br />>>>>> Reply to this email to update this ca=
se.<br />>>>>> <br />>>>>> ------------------=
-------<br />>>>>> <br />>>>>>> Message Hi=
story<br />>>>>>> -----Original Message-----<br />>>=
;>>>> From: Ruaraidh Macleod<br />>>>>>> Sent=
: 10/10/2025<br />>>>>>> Subject: 000-28 Faulty<br />>=
>>>>> <br />>>>>>> Good afternoon,<br />&g=
t;>>>>> <br />>>>>>> I'll run these pictur=
es past out luthier and get his advice on<br />>>>> this.<br />=
>>>>>> <br />>>>>>> <br />>>>&=
gt;>> Can you tell me in the meantime, are these issues on both sides=
<br />>>>> of<br />>>>>>> the guitar? It's no=
t too easy to tell from the pictures.<br />>>>>>> <br />&=
gt;>>>>> Kind regards,<br />>>>>>> <br />&=
gt;>>>>> Ruaraidh<br />>>>>>> <br />>&g=
t;>>>> -----Original Message-----<br />>>>>>>=
From: Westside Info Box<br />>>>>>> Sent: 07/10/2025<br =
/>>>>>>> Subject: 000-28 Faulty<br />>>>>>=
> <br />>>>>>> -----Original Message-----<br />>>=
;>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.=
uk><br />>>>>>> Sent: 07 October 2025 13:00<br />>&=
gt;>>>> To: Info Mailbox <info@westsidedistribution.com><=
br />>>>>>> Subject: 000-28 Faulty<br />>>>>&=
gt;> <br />>>>>>> Hi there,<br />>>>>>&=
gt; <br />>>>>>> We just spoke on the phone about the fol=
lowing guitar.<br />>>>>>> <br />>>>>>>=
Serial number: 2921103<br />>>>>>> Model: 000-28 Standar=
d<br />>>>>>> <br />>>>>>> The issue ap=
pears to be some bubbling under the lacquer that is<br />>>>>&g=
t;> causing the lacquer to chip off.<br />>>>>>> <br /=
>>>>>>> Look forward to hearing from you,<br />>>&g=
t;>>> <br />>>>>>> Kind Regards,<br />>>&g=
t;>>> Phil, Tim & Harriet<br />>>>>>> <br />=
>>>>>> Express Music<br />>>>>>> B2 &am=
p; B3 Quarry Park<br />>>>>>> Old Milverton Lane<br />>=
;>>>>> Leamington Spa<br />>>>>>> CV32 6RW=
<br />>>>>>> <br />>>>>>> 01926 808982<=
br />>>>>> <br />>>>>> ----------------------=
---<br />>>>> <br />>>>> -----Original Message-----=
<br />>>>> From: Ruaraidh Macleod<br />>>>> Sent: 1=
0/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>>>=
; <br />>>>> Good afternoon,<br />>>>> <br />>&g=
t;>> I'll run these pictures past out luthier and get his advice on<b=
r />>> this.<br />>>>> <br />>>>> <br />>&=
gt;>> Can you tell me in the meantime, are these issues on both sides=
<br />>> of<br />>>>> the guitar? It's not too easy to te=
ll from the pictures.<br />>>>> <br />>>>> Kind reg=
ards,<br />>>>> <br />>>>> Ruaraidh<br />>>&g=
t;> <br />>>>> -----Original Message-----<br />>>>&=
gt; From: Westside Info Box<br />>>>> Sent: 07/10/2025<br />>=
;>>> Subject: 000-28 Faulty<br />>>>> <br />>>&g=
t;> -----Original Message-----<br />>>>> From: hello@express=
music.co.uk <hello@expressmusic.co.uk><br />>>>> Sent: 07=
October 2025 13:00<br />>>>> To: Info Mailbox <info@westsid=
edistribution.com><br />>>>> Subject: 000-28 Faulty<br />>=
;>>> <br />>>>> Hi there,<br />>>>> <br />=
>>>> We just spoke on the phone about the following guitar.<br =
/>>>>> <br />>>>> Serial number: 2921103<br />>&=
gt;>> Model: 000-28 Standard<br />>>>> <br />>>>=
> The issue appears to be some bubbling under the lacquer that is<br />&=
gt;>>> causing the lacquer to chip off.<br />>>>> <br =
/>>>>> Look forward to hearing from you,<br />>>>> =
<br />>>>> Kind Regards,<br />>>>> Phil, Tim & =
Harriet<br />>>>> <br />>>>> Express Music<br />>=
;>>> B2 & B3 Quarry Park<br />>>>> Old Milverton L=
ane<br />>>>> Leamington Spa<br />>>>> CV32 6RW<br =
/>>>>> <br />>>>> 01926 808982<br />>>> <b=
r />>>> -------------------------<br />>> <br />>> To =
update your case or notify us that the goods have been despatched<br />>=
> please reply to this email.<br />>> <br />>> -----Original=
Message-----<br />>> From: Express Music (MLC) Limited<br />>>=
Sent: 24/10/2025<br />>> Subject: 00018 Faulty<br />>> <br />&=
gt;> Hi<br />>> Thanks for the update yesterday over the phone<br =
/>>> Did you get anywhere with the DJRE or OOO18<br />>> Phil .=
...<br />>> <br />>> On 2025-10-17 16:11, Westside Distribution=
Ltd wrote:<br />>>> Case #001310 has been updated.<br />>>&=
gt; <br />>>> Case Number<br />>>> 001310<br />>>&g=
t; <br />>>> Case Subject<br />>>> 000-28 Faulty<br />>=
;>> <br />>>> Customer<br />>>> Express Music (MLC)=
Limited<br />>>> <br />>>> Contact<br />>>> <br=
/>>>> Creation Date<br />>>> 07/10/2025, 14:29:00 (GMT) =
Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Li=
sbon, London<br />>>> <br />>>> Case Type<br />>>&g=
t; Question<br />>>> <br />>>> Case Priority<br />>>=
;> Medium<br />>>> <br />>>> Case Status<br />>>=
> In Progress<br />>>> <br />>>> Updated By<br />>&=
gt;> Ruaraidh Macleod<br />>>> <br />>>> Date Updated<=
br />>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,<=
br />>> Edinburgh,<br />>>> Lisbon, London<br />>>>=
<br />>>> Reply to this email to update this case.<br />>>&=
gt; <br />>>> -------------------------<br />>>> <br />&g=
t;>>> Message History<br />>>>> -----Original Message-=
----<br />>>>> From: Ruaraidh Macleod<br />>>>> Sen=
t: 17/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>>=
;> <br />>>>> Hi there,<br />>>>> <br />>>=
>> He managed to get a quick look at the pictures. It's a bit<br />&g=
t;>>> difficult to tell what the actual issue is here.<br />>&g=
t;>> <br />>>>> This kind of damage in that location is f=
airly consistent with a<br />>>>> knock or bump from something =
like a guitar stand.<br />>>>> <br />>>>> I can see=
you got the guitar in March, how long has the customer<br />>> had<b=
r />>>>> the guitar?<br />>>>> <br />>>>&g=
t; Ruaraidh<br />>>>> <br />>>>> -----Original Mess=
age-----<br />>>>> From: Express Music (MLC) Limited<br />>&=
gt;>> Sent: 17/10/2025<br />>>>> Subject: 000-28 Faulty<b=
r />>>>> <br />>>>> Hi<br />>>>> Did yo=
u get chance to speak to the your luthier ?<br />>>>> customer =
is getting worried we have forgot about him ....<br />>>>> Fyi =
its a ooo18 not 28 (our error)<br />>>>> Phil<br />>>>=
> :)<br />>>>> <br />>>>> On 2025-10-10 13:22, W=
estside Distribution Ltd wrote:<br />>>>>> Case #001310 has =
been updated.<br />>>>>> <br />>>>>> Case Num=
ber<br />>>>>> 001310<br />>>>>> <br />>&g=
t;>>> Case Subject<br />>>>>> 000-28 Faulty<br />&g=
t;>>>> <br />>>>>> Customer<br />>>>>=
;> Express Music (MLC) Limited<br />>>>>> <br />>>&=
gt;>> Contact<br />>>>>> <br />>>>>> Cr=
eation Date<br />>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich =
Mean Time : Dublin,<br />>>>> Edinburgh,<br />>>>>&=
gt; Lisbon, London<br />>>>>> <br />>>>>> Cas=
e Type<br />>>>>> <br />>>>>> Case Priority<b=
r />>>>>> Medium<br />>>>>> <br />>>>=
;>> Case Status<br />>>>>> Not Started<br />>>&g=
t;>> <br />>>>>> Updated By<br />>>>>> =
Ruaraidh Macleod<br />>>>>> <br />>>>>> Date =
Updated<br />>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean=
Time : Dublin,<br />>>>> Edinburgh,<br />>>>>> =
Lisbon, London<br />>>>>> <br />>>>>> Reply t=
o this email to update this case.<br />>>>>> <br />>>&=
gt;>> -------------------------<br />>>>>> <br />>&=
gt;>>>> Message History<br />>>>>>> -----Orig=
inal Message-----<br />>>>>>> From: Ruaraidh Macleod<br /=
>>>>>>> Sent: 10/10/2025<br />>>>>>> Su=
bject: 000-28 Faulty<br />>>>>>> <br />>>>>&g=
t;> Good afternoon,<br />>>>>>> <br />>>>>=
>> I'll run these pictures past out luthier and get his advice on<br =
/>>>>> this.<br />>>>>>> <br />>>>&g=
t;>> <br />>>>>>> Can you tell me in the meantime, =
are these issues on both sides<br />>>>> of<br />>>>&g=
t;>> the guitar? It's not too easy to tell from the pictures.<br />&g=
t;>>>>> <br />>>>>>> Kind regards,<br />&g=
t;>>>>> <br />>>>>>> Ruaraidh<br />>>=
;>>>> <br />>>>>>> -----Original Message-----=
<br />>>>>>> From: Westside Info Box<br />>>>>=
;>> Sent: 07/10/2025<br />>>>>>> Subject: 000-28 Fa=
ulty<br />>>>>>> <br />>>>>>> -----Orig=
inal Message-----<br />>>>>>> From: hello@expressmusic.co=
.uk <hello@expressmusic.co.uk><br />>>>>>> Sent: 07=
October 2025 13:00<br />>>>>>> To: Info Mailbox <info=
@westsidedistribution.com><br />>>>>>> Subject: 000-28=
Faulty<br />>>>>>> <br />>>>>>> Hi the=
re,<br />>>>>>> <br />>>>>>> We just sp=
oke on the phone about the following guitar.<br />>>>>>> =
<br />>>>>>> Serial number: 2921103<br />>>>>=
>> Model: 000-28 Standard<br />>>>>>> <br />>>=
;>>>> The issue appears to be some bubbling under the lacquer t=
hat is<br />>>>>>> causing the lacquer to chip off.<br />=
>>>>>> <br />>>>>>> Look forward to hea=
ring from you,<br />>>>>>> <br />>>>>>>=
Kind Regards,<br />>>>>>> Phil, Tim & Harriet<br />&=
gt;>>>>> <br />>>>>>> Express Music<br />&=
gt;>>>>> B2 & B3 Quarry Park<br />>>>>>&g=
t; Old Milverton Lane<br />>>>>>> Leamington Spa<br />>=
;>>>>> CV32 6RW<br />>>>>>> <br />>>=
>>>> 01926 808982<br />>>>>> <br />>>>&=
gt;> -------------------------<br />>>>> <br />>>>&=
gt; -----Original Message-----<br />>>>> From: Express Music (M=
LC) Limited<br />>>>> Sent: 10/10/2025<br />>>>> Su=
bject: 000-28 Faulty<br />>>>> <br />>>>> Hi thanks=
for getting back to us and it's just one side of the<br />>>>>=
000-28.<br />>>>> <br />>>>> Cheers<br />>>&=
gt;> <br />>>>> On 2025-10-10 13:22, Westside Distribution L=
td wrote:<br />>>>>> Case #001310 has been updated.<br />>=
;>>>> <br />>>>>> Case Number<br />>>>&=
gt;> 001310<br />>>>>> <br />>>>>> Case Su=
bject<br />>>>>> 000-28 Faulty<br />>>>>> <br=
/>>>>>> Customer<br />>>>>> Express Music (M=
LC) Limited<br />>>>>> <br />>>>>> Contact<br=
/>>>>>> <br />>>>>> Creation Date<br />>&=
gt;>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br=
/>>>>> Edinburgh,<br />>>>>> Lisbon, London<br =
/>>>>>> <br />>>>>> Case Type<br />>>&g=
t;>> <br />>>>>> Case Priority<br />>>>>&g=
t; Medium<br />>>>>> <br />>>>>> Case Status<=
br />>>>>> Not Started<br />>>>>> <br />>&=
gt;>>> Updated By<br />>>>>> Ruaraidh Macleod<br />=
>>>>> <br />>>>>> Date Updated<br />>>&=
gt;>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />&=
gt;>>> Edinburgh,<br />>>>>> Lisbon, London<br />&g=
t;>>>> <br />>>>>> Reply to this email to update=
this case.<br />>>>>> <br />>>>>> ----------=
---------------<br />>>>>> <br />>>>>>> Me=
ssage History<br />>>>>>> -----Original Message-----<br /=
>>>>>>> From: Ruaraidh Macleod<br />>>>>>&=
gt; Sent: 10/10/2025<br />>>>>>> Subject: 000-28 Faulty<b=
r />>>>>>> <br />>>>>>> Good afternoon,=
<br />>>>>>> <br />>>>>>> I'll run thes=
e pictures past out luthier and get his advice on<br />>>>> thi=
s.<br />>>>>>> <br />>>>>>> <br />>&=
gt;>>>> Can you tell me in the meantime, are these issues on bo=
th sides<br />>>>> of<br />>>>>>> the guitar?=
It's not too easy to tell from the pictures.<br />>>>>>>=
<br />>>>>>> Kind regards,<br />>>>>>>=
<br />>>>>>> Ruaraidh<br />>>>>>> <br =
/>>>>>>> -----Original Message-----<br />>>>>=
>> From: Westside Info Box<br />>>>>>> Sent: 07/10/=
2025<br />>>>>>> Subject: 000-28 Faulty<br />>>>=
>>> <br />>>>>>> -----Original Message-----<br /=
>>>>>>> From: hello@expressmusic.co.uk <hello@expressm=
usic.co.uk><br />>>>>>> Sent: 07 October 2025 13:00<br=
/>>>>>>> To: Info Mailbox <info@westsidedistribution.=
com><br />>>>>>> Subject: 000-28 Faulty<br />>>&=
gt;>>> <br />>>>>>> Hi there,<br />>>>&=
gt;>> <br />>>>>>> We just spoke on the phone about=
the following guitar.<br />>>>>>> <br />>>>>=
>> Serial number: 2921103<br />>>>>>> Model: 000-28=
Standard<br />>>>>>> <br />>>>>>> The =
issue appears to be some bubbling under the lacquer that is<br />>>&g=
t;>>> causing the lacquer to chip off.<br />>>>>>&g=
t; <br />>>>>>> Look forward to hearing from you,<br />&g=
t;>>>>> <br />>>>>>> Kind Regards,<br />&g=
t;>>>>> Phil, Tim & Harriet<br />>>>>>>=
; <br />>>>>>> Express Music<br />>>>>>>=
; B2 & B3 Quarry Park<br />>>>>>> Old Milverton Lane<=
br />>>>>>> Leamington Spa<br />>>>>>> =
CV32 6RW<br />>>>>>> <br />>>>>>> 01926=
808982<br />>>>>> <br />>>>>> --------------=
-----------<br />>>>> <br />>>>> -----Original Mess=
age-----<br />>>>> From: Ruaraidh Macleod<br />>>>>=
Sent: 10/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>=
;>> <br />>>>> Good afternoon,<br />>>>> <br =
/>>>>> I'll run these pictures past out luthier and get his adv=
ice on<br />>> this.<br />>>>> <br />>>>> <br=
/>>>>> Can you tell me in the meantime, are these issues on bo=
th sides<br />>> of<br />>>>> the guitar? It's not too ea=
sy to tell from the pictures.<br />>>>> <br />>>>> =
Kind regards,<br />>>>> <br />>>>> Ruaraidh<br />&g=
t;>>> <br />>>>> -----Original Message-----<br />>&=
gt;>> From: Westside Info Box<br />>>>> Sent: 07/10/2025<=
br />>>>> Subject: 000-28 Faulty<br />>>>> <br />&g=
t;>>> -----Original Message-----<br />>>>> From: hello=
@expressmusic.co.uk <hello@expressmusic.co.uk><br />>>>> =
Sent: 07 October 2025 13:00<br />>>>> To: Info Mailbox <info=
@westsidedistribution.com><br />>>>> Subject: 000-28 Faulty<=
br />>>>> <br />>>>> Hi there,<br />>>>>=
; <br />>>>> We just spoke on the phone about the following gui=
tar.<br />>>>> <br />>>>> Serial number: 2921103<br=
/>>>>> Model: 000-28 Standard<br />>>>> <br />>=
>>> The issue appears to be some bubbling under the lacquer that i=
s<br />>>>> causing the lacquer to chip off.<br />>>>&=
gt; <br />>>>> Look forward to hearing from you,<br />>>&=
gt;> <br />>>>> Kind Regards,<br />>>>> Phil, Ti=
m & Harriet<br />>>>> <br />>>>> Express Music<=
br />>>>> B2 & B3 Quarry Park<br />>>>> Old Mil=
verton Lane<br />>>>> Leamington Spa<br />>>>> CV32=
6RW<br />>>>> <br />>>>> 01926 808982<br />>>=
;> <br />>>> -------------------------<br />>> <br />>=
> -----Original Message-----<br />>> From: Express Music (MLC) Lim=
ited<br />>> Sent: 21/10/2025<br />>> Subject: 00018 Faulty<br =
/>>> <br />>> Hi,<br />>> <br />>> Just checking yo=
u got our reply below on Friday?<br />>> <br />>> Kind Regards,=
<br />>> Phil<br />>> Express Music<br />>> <br />>>=
; On 2025-10-17 16:21, hello@expressmusic.co.uk wrote:<br />>>> Hi=
<br />>>> Customer purchased from us in July<br />>>> Pho=
to doesnt show it that well I agree, its more of a bubble or<br />>> =
lacquer<br />>>> lifting under the top finish rather than a dent /=
chip<br />>>> Phil<br />>>> <br />>>> On 2025-1=
0-17 16:11, Westside Distribution Ltd wrote:<br />>>>> Case #00=
1310 has been updated.<br />>>>> <br />>>>> Case Nu=
mber<br />>>>> 001310<br />>>>> <br />>>>&=
gt; Case Subject<br />>>>> 000-28 Faulty<br />>>>> =
<br />>>>> Customer<br />>>>> Express Music (MLC) L=
imited<br />>>>> <br />>>>> Contact<br />>>&g=
t;> <br />>>>> Creation Date<br />>>>> 07/10/202=
5, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br=
/>>>>> Lisbon, London<br />>>>> <br />>>>=
> Case Type<br />>>>> Question<br />>>>> <br />&=
gt;>>> Case Priority<br />>>>> Medium<br />>>>=
;> <br />>>>> Case Status<br />>>>> In Progress<=
br />>>>> <br />>>>> Updated By<br />>>>&g=
t; Ruaraidh Macleod<br />>>>> <br />>>>> Date Updat=
ed<br />>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : D=
ublin,<br />>> Edinburgh,<br />>>>> Lisbon, London<br />&=
gt;>>> <br />>>>> Reply to this email to update this c=
ase.<br />>>>> <br />>>>> -------------------------=
<br />>>>> <br />>>>>> Message History<br />>=
>>>> -----Original Message-----<br />>>>>> From:=
Ruaraidh Macleod<br />>>>>> Sent: 17/10/2025<br />>>&=
gt;>> Subject: 000-28 Faulty<br />>>>>> <br />>>=
>>> Hi there,<br />>>>>> <br />>>>>>=
He managed to get a quick look at the pictures. It's a bit<br />>>&g=
t;>> difficult to tell what the actual issue is here.<br />>>&g=
t;>> <br />>>>>> This kind of damage in that location =
is fairly consistent with a<br />>>>>> knock or bump from so=
mething like a guitar stand.<br />>>>>> <br />>>>&g=
t;> I can see you got the guitar in March, how long has the customer<br =
/>>> had<br />>>>>> the guitar?<br />>>>>&=
gt; <br />>>>>> Ruaraidh<br />>>>>> <br />>=
;>>>> -----Original Message-----<br />>>>>> From=
: Express Music (MLC) Limited<br />>>>>> Sent: 17/10/2025<br=
/>>>>>> Subject: 000-28 Faulty<br />>>>>> <b=
r />>>>>> Hi<br />>>>>> Did you get chance to=
speak to the your luthier ?<br />>>>>> customer is getting =
worried we have forgot about him ....<br />>>>>> Fyi its a o=
oo18 not 28 (our error)<br />>>>>> Phil<br />>>>>=
;> :)<br />>>>>> <br />>>>>> On 2025-10-10=
13:22, Westside Distribution Ltd wrote:<br />>>>>>> Case=
#001310 has been updated.<br />>>>>>> <br />>>>=
>>> Case Number<br />>>>>>> 001310<br />>>=
>>>> <br />>>>>>> Case Subject<br />>>&=
gt;>>> 000-28 Faulty<br />>>>>>> <br />>>&=
gt;>>> Customer<br />>>>>>> Express Music (MLC) =
Limited<br />>>>>>> <br />>>>>>> Contac=
t<br />>>>>>> <br />>>>>>> Creation Dat=
e<br />>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean T=
ime : Dublin,<br />>>>>> Edinburgh,<br />>>>>>=
;> Lisbon, London<br />>>>>>> <br />>>>>&g=
t;> Case Type<br />>>>>>> <br />>>>>>&g=
t; Case Priority<br />>>>>>> Medium<br />>>>>=
>> <br />>>>>>> Case Status<br />>>>>&g=
t;> Not Started<br />>>>>>> <br />>>>>>=
> Updated By<br />>>>>>> Ruaraidh Macleod<br />>>=
;>>>> <br />>>>>>> Date Updated<br />>>=
>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<b=
r />>>>>> Edinburgh,<br />>>>>>> Lisbon, L=
ondon<br />>>>>>> <br />>>>>>> Reply to=
this email to update this case.<br />>>>>>> <br />>&g=
t;>>>> -------------------------<br />>>>>>> =
<br />>>>>>>> Message History<br />>>>>>=
;>> -----Original Message-----<br />>>>>>>> From=
: Ruaraidh Macleod<br />>>>>>>> Sent: 10/10/2025<br />=
>>>>>>> Subject: 000-28 Faulty<br />>>>>&g=
t;>> <br />>>>>>>> Good afternoon,<br />>>=
>>>>> <br />>>>>>>> I'll run these pict=
ures past out luthier and get his advice on<br />>>>>> this.=
<br />>>>>>>> <br />>>>>>>> <br /=
>>>>>>>> Can you tell me in the meantime, are these is=
sues on both<br />>> sides<br />>>>>> of<br />>>=
>>>>> the guitar? It's not too easy to tell from the picture=
s.<br />>>>>>>> <br />>>>>>>> Kin=
d regards,<br />>>>>>>> <br />>>>>>>=
> Ruaraidh<br />>>>>>>> <br />>>>>>&=
gt;> -----Original Message-----<br />>>>>>>> From: =
Westside Info Box<br />>>>>>>> Sent: 07/10/2025<br />&=
gt;>>>>>> Subject: 000-28 Faulty<br />>>>>>=
;>> <br />>>>>>>> -----Original Message-----<br =
/>>>>>>>> From: hello@expressmusic.co.uk <hello@exp=
ressmusic.co.uk><br />>>>>>>> Sent: 07 October 2025=
13:00<br />>>>>>>> To: Info Mailbox <info@westside=
distribution.com><br />>>>>>>> Subject: 000-28 Faul=
ty<br />>>>>>>> <br />>>>>>>> Hi =
there,<br />>>>>>>> <br />>>>>>>>=
We just spoke on the phone about the following guitar.<br />>>>&g=
t;>>> <br />>>>>>>> Serial number: 2921103<br=
/>>>>>>>> Model: 000-28 Standard<br />>>>>=
;>>> <br />>>>>>>> The issue appears to be so=
me bubbling under the lacquer that<br />>> is<br />>>>>&g=
t;>> causing the lacquer to chip off.<br />>>>>>>&g=
t; <br />>>>>>>> Look forward to hearing from you,<br =
/>>>>>>>> <br />>>>>>>> Kind Rega=
rds,<br />>>>>>>> Phil, Tim & Harriet<br />>>=
;>>>>> <br />>>>>>>> Express Music<br /=
>>>>>>>> B2 & B3 Quarry Park<br />>>>>=
>>> Old Milverton Lane<br />>>>>>>> Leamingto=
n Spa<br />>>>>>>> CV32 6RW<br />>>>>>&=
gt;> <br />>>>>>>> 01926 808982<br />>>>&g=
t;>> <br />>>>>>> -------------------------<br />&g=
t;>>>> <br />>>>>> -----Original Message-----<br=
/>>>>>> From: Express Music (MLC) Limited<br />>>>=
>> Sent: 10/10/2025<br />>>>>> Subject: 000-28 Faulty<=
br />>>>>> <br />>>>>> Hi thanks for getting =
back to us and it's just one side of the<br />>>>>> 000-28.<=
br />>>>>> <br />>>>>> Cheers<br />>>&g=
t;>> <br />>>>>> On 2025-10-10 13:22, Westside Distrib=
ution Ltd wrote:<br />>>>>>> Case #001310 has been update=
d.<br />>>>>>> <br />>>>>>> Case Number=
<br />>>>>>> 001310<br />>>>>>> <br />&=
gt;>>>>> Case Subject<br />>>>>>> 000-28 F=
aulty<br />>>>>>> <br />>>>>>> Customer=
<br />>>>>>> Express Music (MLC) Limited<br />>>>=
;>>> <br />>>>>>> Contact<br />>>>>&=
gt;> <br />>>>>>> Creation Date<br />>>>>&=
gt;> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>&=
gt;>>> Edinburgh,<br />>>>>>> Lisbon, London<br =
/>>>>>>> <br />>>>>>> Case Type<br />&g=
t;>>>>> <br />>>>>>> Case Priority<br />&g=
t;>>>>> Medium<br />>>>>>> <br />>>&=
gt;>>> Case Status<br />>>>>>> Not Started<br />=
>>>>>> <br />>>>>>> Updated By<br />>=
;>>>>> Ruaraidh Macleod<br />>>>>>> <br />=
>>>>>> Date Updated<br />>>>>>> 10/10/2=
025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>>>=
Edinburgh,<br />>>>>>> Lisbon, London<br />>>>&=
gt;>> <br />>>>>>> Reply to this email to update th=
is case.<br />>>>>>> <br />>>>>>> -----=
--------------------<br />>>>>>> <br />>>>>&g=
t;>> Message History<br />>>>>>>> -----Original =
Message-----<br />>>>>>>> From: Ruaraidh Macleod<br />=
>>>>>>> Sent: 10/10/2025<br />>>>>>>=
> Subject: 000-28 Faulty<br />>>>>>>> <br />>>=
;>>>>> Good afternoon,<br />>>>>>>> <br=
/>>>>>>>> I'll run these pictures past out luthier an=
d get his advice on<br />>>>>> this.<br />>>>>&g=
t;>> <br />>>>>>>> <br />>>>>>>=
;> Can you tell me in the meantime, are these issues on both<br />>&g=
t; sides<br />>>>>> of<br />>>>>>>> the=
guitar? It's not too easy to tell from the pictures.<br />>>>>=
>>> <br />>>>>>>> Kind regards,<br />>>=
>>>>> <br />>>>>>>> Ruaraidh<br />>&=
gt;>>>>> <br />>>>>>>> -----Original Me=
ssage-----<br />>>>>>>> From: Westside Info Box<br />&=
gt;>>>>>> Sent: 07/10/2025<br />>>>>>>&=
gt; Subject: 000-28 Faulty<br />>>>>>>> <br />>>=
>>>>> -----Original Message-----<br />>>>>>&g=
t;> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br /=
>>>>>>>> Sent: 07 October 2025 13:00<br />>>>=
>>>> To: Info Mailbox <info@westsidedistribution.com><br =
/>>>>>>>> Subject: 000-28 Faulty<br />>>>>=
>>> <br />>>>>>>> Hi there,<br />>>>=
>>>> <br />>>>>>>> We just spoke on the ph=
one about the following guitar.<br />>>>>>>> <br />>=
;>>>>>> Serial number: 2921103<br />>>>>>&=
gt;> Model: 000-28 Standard<br />>>>>>>> <br />>=
>>>>>> The issue appears to be some bubbling under the la=
cquer that<br />>> is<br />>>>>>>> causing the l=
acquer to chip off.<br />>>>>>>> <br />>>>>=
;>>> Look forward to hearing from you,<br />>>>>>&g=
t;> <br />>>>>>>> Kind Regards,<br />>>>&g=
t;>>> Phil, Tim & Harriet<br />>>>>>>> <b=
r />>>>>>>> Express Music<br />>>>>>>=
;> B2 & B3 Quarry Park<br />>>>>>>> Old Milvert=
on Lane<br />>>>>>>> Leamington Spa<br />>>>&=
gt;>>> CV32 6RW<br />>>>>>>> <br />>>&g=
t;>>>> 01926 808982<br />>>>>>> <br />>>=
;>>>> -------------------------<br />>>>>> <br /=
>>>>>> -----Original Message-----<br />>>>>> =
From: Ruaraidh Macleod<br />>>>>> Sent: 10/10/2025<br />>=
>>>> Subject: 000-28 Faulty<br />>>>>> <br />>=
;>>>> Good afternoon,<br />>>>>> <br />>>&=
gt;>> I'll run these pictures past out luthier and get his advice on<=
br />>> this.<br />>>>>> <br />>>>>> <b=
r />>>>>> Can you tell me in the meantime, are these issues =
on both sides<br />>> of<br />>>>>> the guitar? It's n=
ot too easy to tell from the pictures.<br />>>>>> <br />>=
>>>> Kind regards,<br />>>>>> <br />>>>=
>> Ruaraidh<br />>>>>> <br />>>>>> ----=
-Original Message-----<br />>>>>> From: Westside Info Box<br=
/>>>>>> Sent: 07/10/2025<br />>>>>> Subject:=
000-28 Faulty<br />>>>>> <br />>>>>> -----Or=
iginal Message-----<br />>>>>> From: hello@expressmusic.co.u=
k <hello@expressmusic.co.uk><br />>>>>> Sent: 07 Octob=
er 2025 13:00<br />>>>>> To: Info Mailbox <info@westsided=
istribution.com><br />>>>>> Subject: 000-28 Faulty<br />&=
gt;>>>> <br />>>>>> Hi there,<br />>>>&=
gt;> <br />>>>>> We just spoke on the phone about the fol=
lowing guitar.<br />>>>>> <br />>>>>> Serial =
number: 2921103<br />>>>>> Model: 000-28 Standard<br />>&=
gt;>>> <br />>>>>> The issue appears to be some bub=
bling under the lacquer that is<br />>>>>> causing the lacqu=
er to chip off.<br />>>>>> <br />>>>>> Look f=
orward to hearing from you,<br />>>>>> <br />>>>>=
;> Kind Regards,<br />>>>>> Phil, Tim & Harriet<br />=
>>>>> <br />>>>>> Express Music<br />>>=
>>> B2 & B3 Quarry Park<br />>>>>> Old Milverto=
n Lane<br />>>>>> Leamington Spa<br />>>>>> C=
V32 6RW<br />>>>>> <br />>>>>> 01926 808982<b=
r />>>>> <br />>>>> -------------------------<br />=
>> <br />>> -----Original Message-----<br />>> From: Expr=
ess Music (MLC) Limited<br />>> Sent: 17/10/2025<br />>> Subjec=
t: 00018 Faulty<br />>> <br />>> Hi<br />>> Customer purc=
hased from us in July<br />>> Photo doesnt show it that well I agree,=
its more of a bubble or<br />>> lacquer<br />>> lifting under =
the top finish rather than a dent / chip<br />>> Phil<br />>> <=
br />>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:<br />&g=
t;>> Case #001310 has been updated.<br />>>> <br />>>&=
gt; Case Number<br />>>> 001310<br />>>> <br />>>&g=
t; Case Subject<br />>>> 000-28 Faulty<br />>>> <br />>=
;>> Customer<br />>>> Express Music (MLC) Limited<br />>&=
gt;> <br />>>> Contact<br />>>> <br />>>> Cre=
ation Date<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time=
: Dublin,<br />>> Edinburgh,<br />>>> Lisbon, London<br />&=
gt;>> <br />>>> Case Type<br />>>> Question<br />&g=
t;>> <br />>>> Case Priority<br />>>> Medium<br />&=
gt;>> <br />>>> Case Status<br />>>> In Progress<br=
/>>>> <br />>>> Updated By<br />>>> Ruaraidh Ma=
cleod<br />>>> <br />>>> Date Updated<br />>>> 1=
7/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinb=
urgh,<br />>>> Lisbon, London<br />>>> <br />>>>=
Reply to this email to update this case.<br />>>> <br />>>&=
gt; -------------------------<br />>>> <br />>>>> Mess=
age History<br />>>>> -----Original Message-----<br />>>&=
gt;> From: Ruaraidh Macleod<br />>>>> Sent: 17/10/2025<br />=
>>>> Subject: 000-28 Faulty<br />>>>> <br />>>=
;>> Hi there,<br />>>>> <br />>>>> He managed=
to get a quick look at the pictures. It's a bit<br />>>>> diff=
icult to tell what the actual issue is here.<br />>>>> <br />&g=
t;>>> This kind of damage in that location is fairly consistent wi=
th a<br />>>>> knock or bump from something like a guitar stand=
.<br />>>>> <br />>>>> I can see you got the guitar=
in March, how long has the customer<br />>> had<br />>>>>=
; the guitar?<br />>>>> <br />>>>> Ruaraidh<br />&g=
t;>>> <br />>>>> -----Original Message-----<br />>&=
gt;>> From: Express Music (MLC) Limited<br />>>>> Sent: 1=
7/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>>>=
; <br />>>>> Hi<br />>>>> Did you get chance to spe=
ak to the your luthier ?<br />>>>> customer is getting worried =
we have forgot about him ....<br />>>>> Fyi its a ooo18 not 28 =
(our error)<br />>>>> Phil<br />>>>> :)<br />>&g=
t;>> <br />>>>> On 2025-10-10 13:22, Westside Distributio=
n Ltd wrote:<br />>>>>> Case #001310 has been updated.<br />=
>>>>> <br />>>>>> Case Number<br />>>&g=
t;>> 001310<br />>>>>> <br />>>>>> Case=
Subject<br />>>>>> 000-28 Faulty<br />>>>>> =
<br />>>>>> Customer<br />>>>>> Express Music=
(MLC) Limited<br />>>>>> <br />>>>>> Contact=
<br />>>>>> <br />>>>>> Creation Date<br />&g=
t;>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,=
<br />>>>> Edinburgh,<br />>>>>> Lisbon, London<=
br />>>>>> <br />>>>>> Case Type<br />>>=
;>>> <br />>>>>> Case Priority<br />>>>>=
;> Medium<br />>>>>> <br />>>>>> Case Stat=
us<br />>>>>> Not Started<br />>>>>> <br />&g=
t;>>>> Updated By<br />>>>>> Ruaraidh Macleod<br=
/>>>>>> <br />>>>>> Date Updated<br />>&g=
t;>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br =
/>>>>> Edinburgh,<br />>>>>> Lisbon, London<br /=
>>>>>> <br />>>>>> Reply to this email to upd=
ate this case.<br />>>>>> <br />>>>>> -------=
------------------<br />>>>>> <br />>>>>>>=
Message History<br />>>>>>> -----Original Message-----<b=
r />>>>>>> From: Ruaraidh Macleod<br />>>>>&g=
t;> Sent: 10/10/2025<br />>>>>>> Subject: 000-28 Fault=
y<br />>>>>>> <br />>>>>>> Good afterno=
on,<br />>>>>>> <br />>>>>>> I'll run t=
hese pictures past out luthier and get his advice on<br />>>>> =
this.<br />>>>>>> <br />>>>>>> <br />&g=
t;>>>>> Can you tell me in the meantime, are these issues on=
both sides<br />>>>> of<br />>>>>>> the guit=
ar? It's not too easy to tell from the pictures.<br />>>>>>&=
gt; <br />>>>>>> Kind regards,<br />>>>>>&=
gt; <br />>>>>>> Ruaraidh<br />>>>>>> <=
br />>>>>>> -----Original Message-----<br />>>>&=
gt;>> From: Westside Info Box<br />>>>>>> Sent: 07/=
10/2025<br />>>>>>> Subject: 000-28 Faulty<br />>>&=
gt;>>> <br />>>>>>> -----Original Message-----<b=
r />>>>>>> From: hello@expressmusic.co.uk <hello@expre=
ssmusic.co.uk><br />>>>>>> Sent: 07 October 2025 13:00=
<br />>>>>>> To: Info Mailbox <info@westsidedistributi=
on.com><br />>>>>>> Subject: 000-28 Faulty<br />>&g=
t;>>>> <br />>>>>>> Hi there,<br />>>&g=
t;>>> <br />>>>>>> We just spoke on the phone ab=
out the following guitar.<br />>>>>>> <br />>>>&=
gt;>> Serial number: 2921103<br />>>>>>> Model: 000=
-28 Standard<br />>>>>>> <br />>>>>>> T=
he issue appears to be some bubbling under the lacquer that is<br />>>=
;>>>> causing the lacquer to chip off.<br />>>>>>=
;> <br />>>>>>> Look forward to hearing from you,<br /=
>>>>>>> <br />>>>>>> Kind Regards,<br /=
>>>>>>> Phil, Tim & Harriet<br />>>>>>=
> <br />>>>>>> Express Music<br />>>>>>=
> B2 & B3 Quarry Park<br />>>>>>> Old Milverton La=
ne<br />>>>>>> Leamington Spa<br />>>>>>&g=
t; CV32 6RW<br />>>>>>> <br />>>>>>> 01=
926 808982<br />>>>>> <br />>>>>> -----------=
--------------<br />>>>> <br />>>>> -----Original M=
essage-----<br />>>>> From: Express Music (MLC) Limited<br />&g=
t;>>> Sent: 10/10/2025<br />>>>> Subject: 000-28 Fault=
y<br />>>>> <br />>>>> Hi thanks for getting back t=
o us and it's just one side of the<br />>>>> 000-28.<br />>&=
gt;>> <br />>>>> Cheers<br />>>>> <br />>&=
gt;>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>=
>>>> Case #001310 has been updated.<br />>>>>> <=
br />>>>>> Case Number<br />>>>>> 001310<br /=
>>>>>> <br />>>>>> Case Subject<br />>>=
>>> 000-28 Faulty<br />>>>>> <br />>>>>=
> Customer<br />>>>>> Express Music (MLC) Limited<br />&g=
t;>>>> <br />>>>>> Contact<br />>>>>=
> <br />>>>>> Creation Date<br />>>>>> 07/=
10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>>=
Edinburgh,<br />>>>>> Lisbon, London<br />>>>>&=
gt; <br />>>>>> Case Type<br />>>>>> <br />&g=
t;>>>> Case Priority<br />>>>>> Medium<br />>=
>>>> <br />>>>>> Case Status<br />>>>&g=
t;> Not Started<br />>>>>> <br />>>>>> Upd=
ated By<br />>>>>> Ruaraidh Macleod<br />>>>>>=
; <br />>>>>> Date Updated<br />>>>>> 10/10/2=
025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>> Edi=
nburgh,<br />>>>>> Lisbon, London<br />>>>>> =
<br />>>>>> Reply to this email to update this case.<br />&g=
t;>>>> <br />>>>>> -------------------------<br =
/>>>>>> <br />>>>>>> Message History<br />=
>>>>>> -----Original Message-----<br />>>>>&g=
t;> From: Ruaraidh Macleod<br />>>>>>> Sent: 10/10/202=
5<br />>>>>>> Subject: 000-28 Faulty<br />>>>>=
;>> <br />>>>>>> Good afternoon,<br />>>>&=
gt;>> <br />>>>>>> I'll run these pictures past out=
luthier and get his advice on<br />>>>> this.<br />>>>=
;>>> <br />>>>>>> <br />>>>>>>=
Can you tell me in the meantime, are these issues on both sides<br />>&=
gt;>> of<br />>>>>>> the guitar? It's not too easy =
to tell from the pictures.<br />>>>>>> <br />>>>=
>>> Kind regards,<br />>>>>>> <br />>>>=
>>> Ruaraidh<br />>>>>>> <br />>>>>&=
gt;> -----Original Message-----<br />>>>>>> From: West=
side Info Box<br />>>>>>> Sent: 07/10/2025<br />>>&=
gt;>>> Subject: 000-28 Faulty<br />>>>>>> <br />=
>>>>>> -----Original Message-----<br />>>>>&g=
t;> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br /=
>>>>>>> Sent: 07 October 2025 13:00<br />>>>>=
>> To: Info Mailbox <info@westsidedistribution.com><br />>&g=
t;>>>> Subject: 000-28 Faulty<br />>>>>>> <br=
/>>>>>>> Hi there,<br />>>>>>> <br />&=
gt;>>>>> We just spoke on the phone about the following guit=
ar.<br />>>>>>> <br />>>>>>> Serial num=
ber: 2921103<br />>>>>>> Model: 000-28 Standard<br />>=
>>>>> <br />>>>>>> The issue appears to be=
some bubbling under the lacquer that is<br />>>>>>> caus=
ing the lacquer to chip off.<br />>>>>>> <br />>>&g=
t;>>> Look forward to hearing from you,<br />>>>>>&=
gt; <br />>>>>>> Kind Regards,<br />>>>>>&=
gt; Phil, Tim & Harriet<br />>>>>>> <br />>>>=
;>>> Express Music<br />>>>>>> B2 & B3 Quarr=
y Park<br />>>>>>> Old Milverton Lane<br />>>>&g=
t;>> Leamington Spa<br />>>>>>> CV32 6RW<br />>&=
gt;>>>> <br />>>>>>> 01926 808982<br />>&g=
t;>>> <br />>>>>> -------------------------<br />&g=
t;>>> <br />>>>> -----Original Message-----<br />>&=
gt;>> From: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<b=
r />>>>> Subject: 000-28 Faulty<br />>>>> <br />>=
;>>> Good afternoon,<br />>>>> <br />>>>> =
I'll run these pictures past out luthier and get his advice on<br />>>=
; this.<br />>>>> <br />>>>> <br />>>>>=
Can you tell me in the meantime, are these issues on both sides<br />>&=
gt; of<br />>>>> the guitar? It's not too easy to tell from the=
pictures.<br />>>>> <br />>>>> Kind regards,<br />=
>>>> <br />>>>> Ruaraidh<br />>>>> <br =
/>>>>> -----Original Message-----<br />>>>> From: W=
estside Info Box<br />>>>> Sent: 07/10/2025<br />>>>&g=
t; Subject: 000-28 Faulty<br />>>>> <br />>>>> ----=
-Original Message-----<br />>>>> From: hello@expressmusic.co.uk=
<hello@expressmusic.co.uk><br />>>>> Sent: 07 October 20=
25 13:00<br />>>>> To: Info Mailbox <info@westsidedistributi=
on.com><br />>>>> Subject: 000-28 Faulty<br />>>>&g=
t; <br />>>>> Hi there,<br />>>>> <br />>>>=
;> We just spoke on the phone about the following guitar.<br />>>&=
gt;> <br />>>>> Serial number: 2921103<br />>>>>=
Model: 000-28 Standard<br />>>>> <br />>>>> The is=
sue appears to be some bubbling under the lacquer that is<br />>>>=
> causing the lacquer to chip off.<br />>>>> <br />>>&=
gt;> Look forward to hearing from you,<br />>>>> <br />>&=
gt;>> Kind Regards,<br />>>>> Phil, Tim & Harriet<br =
/>>>>> <br />>>>> Express Music<br />>>>&g=
t; B2 & B3 Quarry Park<br />>>>> Old Milverton Lane<br />&g=
t;>>> Leamington Spa<br />>>>> CV32 6RW<br />>>&=
gt;> <br />>>>> 01926 808982<br />>>> <br />>>=
;> -------------------------<br />>> <br />>> -----Original =
Message-----<br />>> From: Ruaraidh Macleod<br />>> Sent: 17/10=
/2025<br />>> Subject: 00018 Faulty<br />>> <br />>> Hi t=
here,<br />>> <br />>> He managed to get a quick look at the pi=
ctures. It's a bit<br />>> difficult to tell what the actual issue i=
s here.<br />>> <br />>> This kind of damage in that location i=
s fairly consistent with a<br />>> knock or bump from something like =
a guitar stand.<br />>> <br />>> I can see you got the guitar i=
n March, how long has the customer had<br />>> the guitar?<br />>&=
gt; <br />>> Ruaraidh<br />>> <br />>> -----Original Mess=
age-----<br />>> From: Express Music (MLC) Limited<br />>> Sent=
: 17/10/2025<br />>> Subject: 00018 Faulty<br />>> <br />>&g=
t; Hi<br />>> Did you get chance to speak to the your luthier ?<br />=
>> customer is getting worried we have forgot about him ....<br />>=
;> Fyi its a ooo18 not 28 (our error)<br />>> Phil<br />>> :=
)<br />>> <br />>> On 2025-10-10 13:22, Westside Distribution L=
td wrote:<br />>>> Case #001310 has been updated.<br />>>>=
; <br />>>> Case Number<br />>>> 001310<br />>>>=
<br />>>> Case Subject<br />>>> 000-28 Faulty<br />>&=
gt;> <br />>>> Customer<br />>>> Express Music (MLC) L=
imited<br />>>> <br />>>> Contact<br />>>> <br /=
>>>> Creation Date<br />>>> 07/10/2025, 14:29:00 (GMT) Gr=
eenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Lisb=
on, London<br />>>> <br />>>> Case Type<br />>>>=
<br />>>> Case Priority<br />>>> Medium<br />>>>=
; <br />>>> Case Status<br />>>> Not Started<br />>>=
;> <br />>>> Updated By<br />>>> Ruaraidh Macleod<br /=
>>>> <br />>>> Date Updated<br />>>> 10/10/2025,=
13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br /=
>>>> Lisbon, London<br />>>> <br />>>> Reply to =
this email to update this case.<br />>>> <br />>>> ------=
-------------------<br />>>> <br />>>>> Message Histor=
y<br />>>>> -----Original Message-----<br />>>>> Fr=
om: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<br />>>&g=
t;> Subject: 000-28 Faulty<br />>>>> <br />>>>> =
Good afternoon,<br />>>>> <br />>>>> I'll run these=
pictures past out luthier and get his advice on<br />>> this.<br />&=
gt;>>> <br />>>>> <br />>>>> Can you tell =
me in the meantime, are these issues on both sides<br />>> of<br />&g=
t;>>> the guitar? It's not too easy to tell from the pictures.<br =
/>>>>> <br />>>>> Kind regards,<br />>>>&g=
t; <br />>>>> Ruaraidh<br />>>>> <br />>>>=
> -----Original Message-----<br />>>>> From: Westside Info B=
ox<br />>>>> Sent: 07/10/2025<br />>>>> Subject: 00=
0-28 Faulty<br />>>>> <br />>>>> -----Original Mess=
age-----<br />>>>> From: hello@expressmusic.co.uk <hello@exp=
ressmusic.co.uk><br />>>>> Sent: 07 October 2025 13:00<br />=
>>>> To: Info Mailbox <info@westsidedistribution.com><br =
/>>>>> Subject: 000-28 Faulty<br />>>>> <br />>&=
gt;>> Hi there,<br />>>>> <br />>>>> We just =
spoke on the phone about the following guitar.<br />>>>> <br />=
>>>> Serial number: 2921103<br />>>>> Model: 000-28=
Standard<br />>>>> <br />>>>> The issue appears to=
be some bubbling under the lacquer that is<br />>>>> causing t=
he lacquer to chip off.<br />>>>> <br />>>>> Look f=
orward to hearing from you,<br />>>>> <br />>>>> Ki=
nd Regards,<br />>>>> Phil, Tim & Harriet<br />>>>=
> <br />>>>> Express Music<br />>>>> B2 & B3=
Quarry Park<br />>>>> Old Milverton Lane<br />>>>>=
Leamington Spa<br />>>>> CV32 6RW<br />>>>> <br />=
>>>> 01926 808982<br />>>> <br />>>> --------=
-----------------<br />>> <br />>> -----Original Message-----<b=
r />>> From: Express Music (MLC) Limited<br />>> Sent: 10/10/20=
25<br />>> Subject: 00018 Faulty<br />>> <br />>> Hi than=
ks for getting back to us and it's just one side of the<br />>> 000-2=
8.<br />>> <br />>> Cheers<br />>> <br />>> On 2025=
-10-10 13:22, Westside Distribution Ltd wrote:<br />>>> Case #0013=
10 has been updated.<br />>>> <br />>>> Case Number<br />=
>>> 001310<br />>>> <br />>>> Case Subject<br />=
>>> 000-28 Faulty<br />>>> <br />>>> Customer<br=
/>>>> Express Music (MLC) Limited<br />>>> <br />>>=
;> Contact<br />>>> <br />>>> Creation Date<br />>&=
gt;> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>&=
gt; Edinburgh,<br />>>> Lisbon, London<br />>>> <br />>=
;>> Case Type<br />>>> <br />>>> Case Priority<br /=
>>>> Medium<br />>>> <br />>>> Case Status<br />=
>>> Not Started<br />>>> <br />>>> Updated By<br=
/>>>> Ruaraidh Macleod<br />>>> <br />>>> Date =
Updated<br />>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : =
Dublin,<br />>> Edinburgh,<br />>>> Lisbon, London<br />>=
>> <br />>>> Reply to this email to update this case.<br />&=
gt;>> <br />>>> -------------------------<br />>>> =
<br />>>>> Message History<br />>>>> -----Original =
Message-----<br />>>>> From: Ruaraidh Macleod<br />>>>=
> Sent: 10/10/2025<br />>>>> Subject: 000-28 Faulty<br />>=
;>>> <br />>>>> Good afternoon,<br />>>>> =
<br />>>>> I'll run these pictures past out luthier and get his=
advice on<br />>> this.<br />>>>> <br />>>>>=
<br />>>>> Can you tell me in the meantime, are these issues o=
n both sides<br />>> of<br />>>>> the guitar? It's not to=
o easy to tell from the pictures.<br />>>>> <br />>>>&=
gt; Kind regards,<br />>>>> <br />>>>> Ruaraidh<br =
/>>>>> <br />>>>> -----Original Message-----<br />&=
gt;>>> From: Westside Info Box<br />>>>> Sent: 07/10/2=
025<br />>>>> Subject: 000-28 Faulty<br />>>>> <br =
/>>>>> -----Original Message-----<br />>>>> From: h=
ello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>>>&=
gt; Sent: 07 October 2025 13:00<br />>>>> To: Info Mailbox <=
info@westsidedistribution.com><br />>>>> Subject: 000-28 Fau=
lty<br />>>>> <br />>>>> Hi there,<br />>>>=
;> <br />>>>> We just spoke on the phone about the following=
guitar.<br />>>>> <br />>>>> Serial number: 292110=
3<br />>>>> Model: 000-28 Standard<br />>>>> <br />=
>>>> The issue appears to be some bubbling under the lacquer th=
at is<br />>>>> causing the lacquer to chip off.<br />>>&=
gt;> <br />>>>> Look forward to hearing from you,<br />>&=
gt;>> <br />>>>> Kind Regards,<br />>>>> Phil=
, Tim & Harriet<br />>>>> <br />>>>> Express Mu=
sic<br />>>>> B2 & B3 Quarry Park<br />>>>> Old=
Milverton Lane<br />>>>> Leamington Spa<br />>>>> =
CV32 6RW<br />>>>> <br />>>>> 01926 808982<br />>=
;>> <br />>>> -------------------------<br />>> <br />=
>> -----Original Message-----<br />>> From: Ruaraidh Macleod<br=
/>>> Sent: 10/10/2025<br />>> Subject: 00018 Faulty<br />>&=
gt; <br />>> Good afternoon,<br />>> <br />>> I'll run th=
ese pictures past out luthier and get his advice on this.<br />>> <br=
/>>> <br />>> Can you tell me in the meantime, are these issu=
es on both sides of<br />>> the guitar? It's not too easy to tell fr=
om the pictures.<br />>> <br />>> Kind regards,<br />>> <=
br />>> Ruaraidh<br />>> <br />>> -----Original Message--=
---<br />>> From: Westside Info Box<br />>> Sent: 07/10/2025<br=
/>>> Subject: 00018 Faulty<br />>> <br />>> -----Origina=
l Message-----<br />>> From: hello@expressmusic.co.uk <hello@expre=
ssmusic.co.uk><br />>> Sent: 07 October 2025 13:00<br />>> T=
o: Info Mailbox <info@westsidedistribution.com><br />>> Subject=
: 000-28 Faulty<br />>> <br />>> Hi there,<br />>> <br />=
>> We just spoke on the phone about the following guitar.<br />>&g=
t; <br />>> Serial number: 2921103<br />>> Model: 000-28 Standa=
rd<br />>> <br />>> The issue appears to be some bubbling under=
the lacquer that is<br />>> causing the lacquer to chip off.<br />&g=
t;> <br />>> Look forward to hearing from you,<br />>> <br /=
>>> Kind Regards,<br />>> Phil, Tim & Harriet<br />>>=
<br />>> Express Music<br />>> B2 & B3 Quarry Park<br />&g=
t;> Old Milverton Lane<br />>> Leamington Spa<br />>> CV32 6=
RW<br />>> <br />>> 01926 808982<br />> <br />> ---------=
----------------<br /><br><br>-----Original Message-----<br>From: Phil<br>S=
ent: 07/11/2025<br>Subject: 00018 Faulty<br><br>Hi Ruaraidh,<br /><br />Tha=
nks for getting back to us. We took a good close up video of the <br />guit=
ar while it was here and noted lots of small areas where the finish <br />l=
ooked to us like it was blistering underneath the finish. From our <br />po=
int of view it didn't look like wear and tear. Regarding the areas of <br /=
>the lacquer that have broken through, we have photographs of them <br />be=
fore-hand that the customer took when he first became concerned of the <br =
/>issue. These also started off looking like a blister under the finish. <b=
r />Any ideas what you think may have caused this because he really hasn't =
<br />had it very long.<br /><br />Kind Regards,<br />Phil<br />Express Mus=
ic<br /><br />On 2025-11-07 15:33, Westside Distribution Ltd wrote:<br />&g=
t; Case #001310 has been updated.<br />> <br />> =09=09Case Number<b=
r />> =09=09001310<br />> <br />> =09=09Case Subject<br />> =
=09=0900018 Faulty<br />> <br />> =09=09Customer<br />> =09=09Ex=
press Music (MLC) Limited<br />> <br />> =09=09Contact<br />> =
=09=09Express Music (MLC) Limited : Phil<br />> <br />> =09=09Creati=
on Date<br />> =09=0907/10/2025, 14:29:00 (GMT) Greenwich Mean Time : D=
ublin, Edinburgh,<br />> Lisbon, London<br />> <br />> =09=09Case=
Type<br />> =09=09Question<br />> <br />> =09=09Case Priority<b=
r />> =09=09Medium<br />> <br />> =09=09Case Status<br />> =
=09=09In Progress<br />> <br />> =09=09Updated By<br />> =09=09R=
uaraidh Macleod<br />> <br />> =09=09Date Updated<br />> =09=090=
7/11/2025, 15:33:20 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br />>=
; Lisbon, London<br />> <br />> Reply to this email to update this c=
ase.<br />> <br />> -------------------------<br />> <br />>>=
; Please find attached your RA for Case#001310 - Hi<br />>> Thanks fo=
r the update yesterday over the phone<br />>> Did you get anywhere wi=
th the DJRE or OOO18<br />>> Phil ....<br />>> <br />>> O=
n 2025-10-17 16:11, Westside Distribution Ltd wrote:<br />>>> Case=
#001310 has been updated.<br />>>> <br />>>> Case Number=
<br />>>> 001310<br />>>> <br />>>> Case Subject=
<br />>>> 000-28 Faulty<br />>>> <br />>>> Custo=
mer<br />>>> Express Music (MLC) Limited<br />>>> <br />&=
gt;>> Contact<br />>>> <br />>>> Creation Date<br /=
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br /=
>>> Edinburgh,<br />>>> Lisbon, London<br />>>> <br=
/>>>> Case Type<br />>>> Question<br />>>> <br =
/>>>> Case Priority<br />>>> Medium<br />>>> <br=
/>>>> Case Status<br />>>> In Progress<br />>>>=
<br />>>> Updated By<br />>>> Ruaraidh Macleod<br />>=
>> <br />>>> Date Updated<br />>>> 17/10/2025, 16:1=
1:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>=
>> Lisbon, London<br />>>> <br />>>> Reply to this =
email to update this case.<br />>>> <br />>>> -----------=
--------------<br />>>> <br />>>>> Message History<br =
/>>>>> -----Original Message-----<br />>>>> From: R=
uaraidh Macleod<br />>>>> Sent: 17/10/2025<br />>>>>=
; Subject: 000-28 Faulty<br />>>>> <br />>>>> Hi th=
ere,<br />>>>> <br />>>>> He managed to get a quick=
look at the pictures. It's a bit<br />>>>> difficult to tell w=
hat the actual issue is here.<br />>>>> <br />>>>> =
This kind of damage in that location is fairly consistent with a<br />>&=
gt;>> knock or bump from something like a guitar stand.<br />>>=
>> <br />>>>> I can see you got the guitar in March, how =
long has the customer<br />>> had<br />>>>> the guitar?<b=
r />>>>> <br />>>>> Ruaraidh<br />>>>> =
<br />>>>> -----Original Message-----<br />>>>> Fro=
m: Express Music (MLC) Limited<br />>>>> Sent: 17/10/2025<br />=
>>>> Subject: 000-28 Faulty<br />>>>> <br />>>=
;>> Hi<br />>>>> Did you get chance to speak to the your =
luthier ?<br />>>>> customer is getting worried we have forgot =
about him ....<br />>>>> Fyi its a ooo18 not 28 (our error)<br =
/>>>>> Phil<br />>>>> :)<br />>>>> <br =
/>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br=
/>>>>>> Case #001310 has been updated.<br />>>>>=
;> <br />>>>>> Case Number<br />>>>>> 0013=
10<br />>>>>> <br />>>>>> Case Subject<br />&=
gt;>>>> 000-28 Faulty<br />>>>>> <br />>>&=
gt;>> Customer<br />>>>>> Express Music (MLC) Limited<=
br />>>>>> <br />>>>>> Contact<br />>>&=
gt;>> <br />>>>>> Creation Date<br />>>>>&=
gt; 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>&=
gt;> Edinburgh,<br />>>>>> Lisbon, London<br />>>&g=
t;>> <br />>>>>> Case Type<br />>>>>> <=
br />>>>>> Case Priority<br />>>>>> Medium<br=
/>>>>>> <br />>>>>> Case Status<br />>>=
;>>> Not Started<br />>>>>> <br />>>>>&=
gt; Updated By<br />>>>>> Ruaraidh Macleod<br />>>>=
>> <br />>>>>> Date Updated<br />>>>>> =
10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>&=
gt; Edinburgh,<br />>>>>> Lisbon, London<br />>>>&g=
t;> <br />>>>>> Reply to this email to update this case.<=
br />>>>>> <br />>>>>> ----------------------=
---<br />>>>>> <br />>>>>>> Message Histor=
y<br />>>>>>> -----Original Message-----<br />>>>=
;>>> From: Ruaraidh Macleod<br />>>>>>> Sent: 10=
/10/2025<br />>>>>>> Subject: 000-28 Faulty<br />>>=
>>>> <br />>>>>>> Good afternoon,<br />>&g=
t;>>>> <br />>>>>>> I'll run these pictures p=
ast out luthier and get his advice on<br />>>>> this.<br />>=
>>>>> <br />>>>>>> <br />>>>>&=
gt;> Can you tell me in the meantime, are these issues on both sides<br =
/>>>>> of<br />>>>>>> the guitar? It's not to=
o easy to tell from the pictures.<br />>>>>>> <br />>&=
gt;>>>> Kind regards,<br />>>>>>> <br />>&=
gt;>>>> Ruaraidh<br />>>>>>> <br />>>&g=
t;>>> -----Original Message-----<br />>>>>>> Fro=
m: Westside Info Box<br />>>>>>> Sent: 07/10/2025<br />&g=
t;>>>>> Subject: 000-28 Faulty<br />>>>>>>=
<br />>>>>>> -----Original Message-----<br />>>>=
;>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk&g=
t;<br />>>>>>> Sent: 07 October 2025 13:00<br />>>&=
gt;>>> To: Info Mailbox <info@westsidedistribution.com><br /=
>>>>>>> Subject: 000-28 Faulty<br />>>>>>&=
gt; <br />>>>>>> Hi there,<br />>>>>>> =
<br />>>>>>> We just spoke on the phone about the followi=
ng guitar.<br />>>>>>> <br />>>>>>> Ser=
ial number: 2921103<br />>>>>>> Model: 000-28 Standard<br=
/>>>>>>> <br />>>>>>> The issue appear=
s to be some bubbling under the lacquer that is<br />>>>>>&g=
t; causing the lacquer to chip off.<br />>>>>>> <br />>=
;>>>>> Look forward to hearing from you,<br />>>>&g=
t;>> <br />>>>>>> Kind Regards,<br />>>>&g=
t;>> Phil, Tim & Harriet<br />>>>>>> <br />>=
>>>>> Express Music<br />>>>>>> B2 & B=
3 Quarry Park<br />>>>>>> Old Milverton Lane<br />>>=
;>>>> Leamington Spa<br />>>>>>> CV32 6RW<br =
/>>>>>>> <br />>>>>>> 01926 808982<br /=
>>>>>> <br />>>>>> -------------------------<=
br />>>>> <br />>>>> -----Original Message-----<br =
/>>>>> From: Express Music (MLC) Limited<br />>>>> =
Sent: 10/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>=
>> <br />>>>> Hi thanks for getting back to us and it's j=
ust one side of the<br />>>>> 000-28.<br />>>>> <br=
/>>>>> Cheers<br />>>>> <br />>>>> On =
2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>>>>=
; Case #001310 has been updated.<br />>>>>> <br />>>&g=
t;>> Case Number<br />>>>>> 001310<br />>>>&g=
t;> <br />>>>>> Case Subject<br />>>>>> 00=
0-28 Faulty<br />>>>>> <br />>>>>> Customer<b=
r />>>>>> Express Music (MLC) Limited<br />>>>>&=
gt; <br />>>>>> Contact<br />>>>>> <br />>=
>>>> Creation Date<br />>>>>> 07/10/2025, 14:29:=
00 (GMT) Greenwich Mean Time : Dublin,<br />>>>> Edinburgh,<br =
/>>>>>> Lisbon, London<br />>>>>> <br />>&=
gt;>>> Case Type<br />>>>>> <br />>>>>&=
gt; Case Priority<br />>>>>> Medium<br />>>>>>=
; <br />>>>>> Case Status<br />>>>>> Not Star=
ted<br />>>>>> <br />>>>>> Updated By<br />&g=
t;>>>> Ruaraidh Macleod<br />>>>>> <br />>>=
;>>> Date Updated<br />>>>>> 10/10/2025, 13:22:18 (=
GMT) Greenwich Mean Time : Dublin,<br />>>>> Edinburgh,<br />&g=
t;>>>> Lisbon, London<br />>>>>> <br />>>&=
gt;>> Reply to this email to update this case.<br />>>>>&=
gt; <br />>>>>> -------------------------<br />>>>&=
gt;> <br />>>>>>> Message History<br />>>>>=
;>> -----Original Message-----<br />>>>>>> From: Ru=
araidh Macleod<br />>>>>>> Sent: 10/10/2025<br />>>=
>>>> Subject: 000-28 Faulty<br />>>>>>> <br /=
>>>>>>> Good afternoon,<br />>>>>>> <br=
/>>>>>>> I'll run these pictures past out luthier and ge=
t his advice on<br />>>>> this.<br />>>>>>> <=
br />>>>>>> <br />>>>>>> Can you tell m=
e in the meantime, are these issues on both sides<br />>>>> of<=
br />>>>>>> the guitar? It's not too easy to tell from th=
e pictures.<br />>>>>>> <br />>>>>>> Ki=
nd regards,<br />>>>>>> <br />>>>>>> Ru=
araidh<br />>>>>>> <br />>>>>>> -----Or=
iginal Message-----<br />>>>>>> From: Westside Info Box<b=
r />>>>>>> Sent: 07/10/2025<br />>>>>>>=
Subject: 000-28 Faulty<br />>>>>>> <br />>>>>=
;>> -----Original Message-----<br />>>>>>> From: he=
llo@expressmusic.co.uk <hello@expressmusic.co.uk><br />>>>&g=
t;>> Sent: 07 October 2025 13:00<br />>>>>>> To: In=
fo Mailbox <info@westsidedistribution.com><br />>>>>>&=
gt; Subject: 000-28 Faulty<br />>>>>>> <br />>>>=
>>> Hi there,<br />>>>>>> <br />>>>>=
>> We just spoke on the phone about the following guitar.<br />>&g=
t;>>>> <br />>>>>>> Serial number: 2921103<br=
/>>>>>>> Model: 000-28 Standard<br />>>>>>=
;> <br />>>>>>> The issue appears to be some bubbling =
under the lacquer that is<br />>>>>>> causing the lacquer=
to chip off.<br />>>>>>> <br />>>>>>> =
Look forward to hearing from you,<br />>>>>>> <br />>&=
gt;>>>> Kind Regards,<br />>>>>>> Phil, Tim &=
amp; Harriet<br />>>>>>> <br />>>>>>> E=
xpress Music<br />>>>>>> B2 & B3 Quarry Park<br />>=
;>>>>> Old Milverton Lane<br />>>>>>> Leam=
ington Spa<br />>>>>>> CV32 6RW<br />>>>>>=
> <br />>>>>>> 01926 808982<br />>>>>> =
<br />>>>>> -------------------------<br />>>>> =
<br />>>>> -----Original Message-----<br />>>>> Fro=
m: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<br />>>>=
;> Subject: 000-28 Faulty<br />>>>> <br />>>>> G=
ood afternoon,<br />>>>> <br />>>>> I'll run these =
pictures past out luthier and get his advice on<br />>> this.<br />&g=
t;>>> <br />>>>> <br />>>>> Can you tell m=
e in the meantime, are these issues on both sides<br />>> of<br />>=
;>>> the guitar? It's not too easy to tell from the pictures.<br /=
>>>>> <br />>>>> Kind regards,<br />>>>>=
; <br />>>>> Ruaraidh<br />>>>> <br />>>>&=
gt; -----Original Message-----<br />>>>> From: Westside Info Bo=
x<br />>>>> Sent: 07/10/2025<br />>>>> Subject: 000=
-28 Faulty<br />>>>> <br />>>>> -----Original Messa=
ge-----<br />>>>> From: hello@expressmusic.co.uk <hello@expr=
essmusic.co.uk><br />>>>> Sent: 07 October 2025 13:00<br />&=
gt;>>> To: Info Mailbox <info@westsidedistribution.com><br /=
>>>>> Subject: 000-28 Faulty<br />>>>> <br />>&g=
t;>> Hi there,<br />>>>> <br />>>>> We just s=
poke on the phone about the following guitar.<br />>>>> <br />&=
gt;>>> Serial number: 2921103<br />>>>> Model: 000-28 =
Standard<br />>>>> <br />>>>> The issue appears to =
be some bubbling under the lacquer that is<br />>>>> causing th=
e lacquer to chip off.<br />>>>> <br />>>>> Look fo=
rward to hearing from you,<br />>>>> <br />>>>> Kin=
d Regards,<br />>>>> Phil, Tim & Harriet<br />>>>&=
gt; <br />>>>> Express Music<br />>>>> B2 & B3 =
Quarry Park<br />>>>> Old Milverton Lane<br />>>>> =
Leamington Spa<br />>>>> CV32 6RW<br />>>>> <br />&=
gt;>>> 01926 808982<br />>>> <br />>>> ---------=
----------------<br />>> <br />>> To update your case or notify=
us that the goods have been despatched<br />>> please reply to this =
email.<br />>> <br />>> -----Original Message-----<br />>>=
; From: Express Music (MLC) Limited<br />>> Sent: 24/10/2025<br />>=
;> Subject: 00018 Faulty<br />>> <br />>> Hi<br />>> T=
hanks for the update yesterday over the phone<br />>> Did you get any=
where with the DJRE or OOO18<br />>> Phil ....<br />>> <br />&g=
t;> On 2025-10-17 16:11, Westside Distribution Ltd wrote:<br />>>&=
gt; Case #001310 has been updated.<br />>>> <br />>>> Cas=
e Number<br />>>> 001310<br />>>> <br />>>> Case=
Subject<br />>>> 000-28 Faulty<br />>>> <br />>>&g=
t; Customer<br />>>> Express Music (MLC) Limited<br />>>>=
<br />>>> Contact<br />>>> <br />>>> Creation D=
ate<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dubl=
in,<br />>> Edinburgh,<br />>>> Lisbon, London<br />>>=
> <br />>>> Case Type<br />>>> Question<br />>>&=
gt; <br />>>> Case Priority<br />>>> Medium<br />>>=
> <br />>>> Case Status<br />>>> In Progress<br />>=
>> <br />>>> Updated By<br />>>> Ruaraidh Macleod<b=
r />>>> <br />>>> Date Updated<br />>>> 17/10/20=
25, 16:11:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<b=
r />>>> Lisbon, London<br />>>> <br />>>> Reply =
to this email to update this case.<br />>>> <br />>>> ---=
----------------------<br />>>> <br />>>>> Message His=
tory<br />>>>> -----Original Message-----<br />>>>>=
From: Ruaraidh Macleod<br />>>>> Sent: 17/10/2025<br />>>=
;>> Subject: 000-28 Faulty<br />>>>> <br />>>>&g=
t; Hi there,<br />>>>> <br />>>>> He managed to get=
a quick look at the pictures. It's a bit<br />>>>> difficult t=
o tell what the actual issue is here.<br />>>>> <br />>>&=
gt;> This kind of damage in that location is fairly consistent with a<br=
/>>>>> knock or bump from something like a guitar stand.<br />=
>>>> <br />>>>> I can see you got the guitar in Mar=
ch, how long has the customer<br />>> had<br />>>>> the g=
uitar?<br />>>>> <br />>>>> Ruaraidh<br />>>&=
gt;> <br />>>>> -----Original Message-----<br />>>>=
> From: Express Music (MLC) Limited<br />>>>> Sent: 17/10/20=
25<br />>>>> Subject: 000-28 Faulty<br />>>>> <br /=
>>>>> Hi<br />>>>> Did you get chance to speak to t=
he your luthier ?<br />>>>> customer is getting worried we have=
forgot about him ....<br />>>>> Fyi its a ooo18 not 28 (our er=
ror)<br />>>>> Phil<br />>>>> :)<br />>>>&=
gt; <br />>>>> On 2025-10-10 13:22, Westside Distribution Ltd w=
rote:<br />>>>>> Case #001310 has been updated.<br />>>=
;>>> <br />>>>>> Case Number<br />>>>>&=
gt; 001310<br />>>>>> <br />>>>>> Case Subjec=
t<br />>>>>> 000-28 Faulty<br />>>>>> <br />&=
gt;>>>> Customer<br />>>>>> Express Music (MLC) =
Limited<br />>>>>> <br />>>>>> Contact<br />&=
gt;>>>> <br />>>>>> Creation Date<br />>>&=
gt;>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />&=
gt;>>> Edinburgh,<br />>>>>> Lisbon, London<br />&g=
t;>>>> <br />>>>>> Case Type<br />>>>&g=
t;> <br />>>>>> Case Priority<br />>>>>> M=
edium<br />>>>>> <br />>>>>> Case Status<br /=
>>>>>> Not Started<br />>>>>> <br />>>&=
gt;>> Updated By<br />>>>>> Ruaraidh Macleod<br />>=
>>>> <br />>>>>> Date Updated<br />>>>&=
gt;> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>&=
gt;>> Edinburgh,<br />>>>>> Lisbon, London<br />>&g=
t;>>> <br />>>>>> Reply to this email to update thi=
s case.<br />>>>>> <br />>>>>> --------------=
-----------<br />>>>>> <br />>>>>>> Messag=
e History<br />>>>>>> -----Original Message-----<br />>=
;>>>>> From: Ruaraidh Macleod<br />>>>>>> =
Sent: 10/10/2025<br />>>>>>> Subject: 000-28 Faulty<br />=
>>>>>> <br />>>>>>> Good afternoon,<br =
/>>>>>>> <br />>>>>>> I'll run these pi=
ctures past out luthier and get his advice on<br />>>>> this.<b=
r />>>>>>> <br />>>>>>> <br />>>&=
gt;>>> Can you tell me in the meantime, are these issues on both s=
ides<br />>>>> of<br />>>>>>> the guitar? It'=
s not too easy to tell from the pictures.<br />>>>>>> <br=
/>>>>>>> Kind regards,<br />>>>>>> <br=
/>>>>>>> Ruaraidh<br />>>>>>> <br />&g=
t;>>>>> -----Original Message-----<br />>>>>>=
> From: Westside Info Box<br />>>>>>> Sent: 07/10/2025=
<br />>>>>>> Subject: 000-28 Faulty<br />>>>>=
>> <br />>>>>>> -----Original Message-----<br />>=
;>>>>> From: hello@expressmusic.co.uk <hello@expressmusic=
.co.uk><br />>>>>>> Sent: 07 October 2025 13:00<br />&=
gt;>>>>> To: Info Mailbox <info@westsidedistribution.com&=
gt;<br />>>>>>> Subject: 000-28 Faulty<br />>>>&=
gt;>> <br />>>>>>> Hi there,<br />>>>>&=
gt;> <br />>>>>>> We just spoke on the phone about the=
following guitar.<br />>>>>>> <br />>>>>>=
> Serial number: 2921103<br />>>>>>> Model: 000-28 Sta=
ndard<br />>>>>>> <br />>>>>>> The issu=
e appears to be some bubbling under the lacquer that is<br />>>>&g=
t;>> causing the lacquer to chip off.<br />>>>>>> <=
br />>>>>>> Look forward to hearing from you,<br />>&g=
t;>>>> <br />>>>>>> Kind Regards,<br />>&g=
t;>>>> Phil, Tim & Harriet<br />>>>>>> <b=
r />>>>>>> Express Music<br />>>>>>> B2=
& B3 Quarry Park<br />>>>>>> Old Milverton Lane<br /=
>>>>>>> Leamington Spa<br />>>>>>> CV32=
6RW<br />>>>>>> <br />>>>>>> 01926 808=
982<br />>>>>> <br />>>>>> ------------------=
-------<br />>>>> <br />>>>> -----Original Message-=
----<br />>>>> From: Express Music (MLC) Limited<br />>>&=
gt;> Sent: 10/10/2025<br />>>>> Subject: 000-28 Faulty<br />=
>>>> <br />>>>> Hi thanks for getting back to us an=
d it's just one side of the<br />>>>> 000-28.<br />>>>=
> <br />>>>> Cheers<br />>>>> <br />>>>=
> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>>=
;>> Case #001310 has been updated.<br />>>>>> <br />&g=
t;>>>> Case Number<br />>>>>> 001310<br />>&g=
t;>>> <br />>>>>> Case Subject<br />>>>>=
;> 000-28 Faulty<br />>>>>> <br />>>>>> Cu=
stomer<br />>>>>> Express Music (MLC) Limited<br />>>&=
gt;>> <br />>>>>> Contact<br />>>>>> <b=
r />>>>>> Creation Date<br />>>>>> 07/10/2025=
, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>> Edinbu=
rgh,<br />>>>>> Lisbon, London<br />>>>>> <br=
/>>>>>> Case Type<br />>>>>> <br />>>&=
gt;>> Case Priority<br />>>>>> Medium<br />>>>=
;>> <br />>>>>> Case Status<br />>>>>> =
Not Started<br />>>>>> <br />>>>>> Updated By=
<br />>>>>> Ruaraidh Macleod<br />>>>>> <br /=
>>>>>> Date Updated<br />>>>>> 10/10/2025, 13=
:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>> Edinburgh,=
<br />>>>>> Lisbon, London<br />>>>>> <br />&=
gt;>>>> Reply to this email to update this case.<br />>>&=
gt;>> <br />>>>>> -------------------------<br />>&=
gt;>>> <br />>>>>>> Message History<br />>>=
;>>>> -----Original Message-----<br />>>>>>> =
From: Ruaraidh Macleod<br />>>>>>> Sent: 10/10/2025<br />=
>>>>>> Subject: 000-28 Faulty<br />>>>>>&g=
t; <br />>>>>>> Good afternoon,<br />>>>>>=
> <br />>>>>>> I'll run these pictures past out luthie=
r and get his advice on<br />>>>> this.<br />>>>>&g=
t;> <br />>>>>>> <br />>>>>>> Can yo=
u tell me in the meantime, are these issues on both sides<br />>>>=
> of<br />>>>>>> the guitar? It's not too easy to tell=
from the pictures.<br />>>>>>> <br />>>>>>=
;> Kind regards,<br />>>>>>> <br />>>>>>=
;> Ruaraidh<br />>>>>>> <br />>>>>>>=
-----Original Message-----<br />>>>>>> From: Westside In=
fo Box<br />>>>>>> Sent: 07/10/2025<br />>>>>=
>> Subject: 000-28 Faulty<br />>>>>>> <br />>>=
;>>>> -----Original Message-----<br />>>>>>> =
From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>&g=
t;>>>> Sent: 07 October 2025 13:00<br />>>>>>>=
; To: Info Mailbox <info@westsidedistribution.com><br />>>>&=
gt;>> Subject: 000-28 Faulty<br />>>>>>> <br />>=
>>>>> Hi there,<br />>>>>>> <br />>>=
>>>> We just spoke on the phone about the following guitar.<br =
/>>>>>>> <br />>>>>>> Serial number: 29=
21103<br />>>>>>> Model: 000-28 Standard<br />>>>=
;>>> <br />>>>>>> The issue appears to be some b=
ubbling under the lacquer that is<br />>>>>>> causing the=
lacquer to chip off.<br />>>>>>> <br />>>>>&=
gt;> Look forward to hearing from you,<br />>>>>>> <br=
/>>>>>>> Kind Regards,<br />>>>>>> Phi=
l, Tim & Harriet<br />>>>>>> <br />>>>>&g=
t;> Express Music<br />>>>>>> B2 & B3 Quarry Park<=
br />>>>>>> Old Milverton Lane<br />>>>>>&=
gt; Leamington Spa<br />>>>>>> CV32 6RW<br />>>>=
>>> <br />>>>>>> 01926 808982<br />>>>&=
gt;> <br />>>>>> -------------------------<br />>>&=
gt;> <br />>>>> -----Original Message-----<br />>>>=
> From: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<br />>=
;>>> Subject: 000-28 Faulty<br />>>>> <br />>>&g=
t;> Good afternoon,<br />>>>> <br />>>>> I'll ru=
n these pictures past out luthier and get his advice on<br />>> this.=
<br />>>>> <br />>>>> <br />>>>> Can yo=
u tell me in the meantime, are these issues on both sides<br />>> of<=
br />>>>> the guitar? It's not too easy to tell from the pictur=
es.<br />>>>> <br />>>>> Kind regards,<br />>>=
;>> <br />>>>> Ruaraidh<br />>>>> <br />>&=
gt;>> -----Original Message-----<br />>>>> From: Westside=
Info Box<br />>>>> Sent: 07/10/2025<br />>>>> Subj=
ect: 000-28 Faulty<br />>>>> <br />>>>> -----Origin=
al Message-----<br />>>>> From: hello@expressmusic.co.uk <he=
llo@expressmusic.co.uk><br />>>>> Sent: 07 October 2025 13:0=
0<br />>>>> To: Info Mailbox <info@westsidedistribution.com&=
gt;<br />>>>> Subject: 000-28 Faulty<br />>>>> <br =
/>>>>> Hi there,<br />>>>> <br />>>>> W=
e just spoke on the phone about the following guitar.<br />>>>>=
<br />>>>> Serial number: 2921103<br />>>>> Model:=
000-28 Standard<br />>>>> <br />>>>> The issue app=
ears to be some bubbling under the lacquer that is<br />>>>> ca=
using the lacquer to chip off.<br />>>>> <br />>>>>=
Look forward to hearing from you,<br />>>>> <br />>>>=
> Kind Regards,<br />>>>> Phil, Tim & Harriet<br />>&=
gt;>> <br />>>>> Express Music<br />>>>> B2 &=
amp; B3 Quarry Park<br />>>>> Old Milverton Lane<br />>>&=
gt;> Leamington Spa<br />>>>> CV32 6RW<br />>>>>=
<br />>>>> 01926 808982<br />>>> <br />>>> -=
------------------------<br />>> <br />>> -----Original Message=
-----<br />>> From: Express Music (MLC) Limited<br />>> Sent: 2=
1/10/2025<br />>> Subject: 00018 Faulty<br />>> <br />>> =
Hi,<br />>> <br />>> Just checking you got our reply below on F=
riday?<br />>> <br />>> Kind Regards,<br />>> Phil<br />&=
gt;> Express Music<br />>> <br />>> On 2025-10-17 16:21, hel=
lo@expressmusic.co.uk wrote:<br />>>> Hi<br />>>> Custome=
r purchased from us in July<br />>>> Photo doesnt show it that wel=
l I agree, its more of a bubble or<br />>> lacquer<br />>>> =
lifting under the top finish rather than a dent / chip<br />>>> Ph=
il<br />>>> <br />>>> On 2025-10-17 16:11, Westside Distr=
ibution Ltd wrote:<br />>>>> Case #001310 has been updated.<br =
/>>>>> <br />>>>> Case Number<br />>>>>=
001310<br />>>>> <br />>>>> Case Subject<br />>=
>>> 000-28 Faulty<br />>>>> <br />>>>> Cus=
tomer<br />>>>> Express Music (MLC) Limited<br />>>>&g=
t; <br />>>>> Contact<br />>>>> <br />>>>&=
gt; Creation Date<br />>>>> 07/10/2025, 14:29:00 (GMT) Greenwic=
h Mean Time : Dublin,<br />>> Edinburgh,<br />>>>> Lisbon=
, London<br />>>>> <br />>>>> Case Type<br />>&g=
t;>> Question<br />>>>> <br />>>>> Case Prior=
ity<br />>>>> Medium<br />>>>> <br />>>>&g=
t; Case Status<br />>>>> In Progress<br />>>>> <br =
/>>>>> Updated By<br />>>>> Ruaraidh Macleod<br />&=
gt;>>> <br />>>>> Date Updated<br />>>>> 1=
7/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinb=
urgh,<br />>>>> Lisbon, London<br />>>>> <br />>=
>>> Reply to this email to update this case.<br />>>>>=
<br />>>>> -------------------------<br />>>>> <br=
/>>>>>> Message History<br />>>>>> -----Orig=
inal Message-----<br />>>>>> From: Ruaraidh Macleod<br />>=
;>>>> Sent: 17/10/2025<br />>>>>> Subject: 000-2=
8 Faulty<br />>>>>> <br />>>>>> Hi there,<br =
/>>>>>> <br />>>>>> He managed to get a quick=
look at the pictures. It's a bit<br />>>>>> difficult to te=
ll what the actual issue is here.<br />>>>>> <br />>>&=
gt;>> This kind of damage in that location is fairly consistent with =
a<br />>>>>> knock or bump from something like a guitar stan=
d.<br />>>>>> <br />>>>>> I can see you got t=
he guitar in March, how long has the customer<br />>> had<br />>&g=
t;>>> the guitar?<br />>>>>> <br />>>>>=
> Ruaraidh<br />>>>>> <br />>>>>> -----Ori=
ginal Message-----<br />>>>>> From: Express Music (MLC) Limi=
ted<br />>>>>> Sent: 17/10/2025<br />>>>>> Su=
bject: 000-28 Faulty<br />>>>>> <br />>>>>> H=
i<br />>>>>> Did you get chance to speak to the your luthier=
?<br />>>>>> customer is getting worried we have forgot abo=
ut him ....<br />>>>>> Fyi its a ooo18 not 28 (our error)<br=
/>>>>>> Phil<br />>>>>> :)<br />>>>=
>> <br />>>>>> On 2025-10-10 13:22, Westside Distribut=
ion Ltd wrote:<br />>>>>>> Case #001310 has been updated.=
<br />>>>>>> <br />>>>>>> Case Number<b=
r />>>>>>> 001310<br />>>>>>> <br />>=
;>>>>> Case Subject<br />>>>>>> 000-28 Fau=
lty<br />>>>>>> <br />>>>>>> Customer<b=
r />>>>>>> Express Music (MLC) Limited<br />>>>&=
gt;>> <br />>>>>>> Contact<br />>>>>>=
;> <br />>>>>>> Creation Date<br />>>>>>=
;> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>=
;>>> Edinburgh,<br />>>>>>> Lisbon, London<br />=
>>>>>> <br />>>>>>> Case Type<br />>=
>>>>> <br />>>>>>> Case Priority<br />>=
>>>>> Medium<br />>>>>>> <br />>>>=
;>>> Case Status<br />>>>>>> Not Started<br />&g=
t;>>>>> <br />>>>>>> Updated By<br />>&=
gt;>>>> Ruaraidh Macleod<br />>>>>>> <br />&g=
t;>>>>> Date Updated<br />>>>>>> 10/10/202=
5, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>>> E=
dinburgh,<br />>>>>>> Lisbon, London<br />>>>>=
;>> <br />>>>>>> Reply to this email to update this=
case.<br />>>>>>> <br />>>>>>> -------=
------------------<br />>>>>>> <br />>>>>>=
>> Message History<br />>>>>>>> -----Original Me=
ssage-----<br />>>>>>>> From: Ruaraidh Macleod<br />&g=
t;>>>>>> Sent: 10/10/2025<br />>>>>>>&g=
t; Subject: 000-28 Faulty<br />>>>>>>> <br />>>&=
gt;>>>> Good afternoon,<br />>>>>>>> <br /=
>>>>>>>> I'll run these pictures past out luthier and =
get his advice on<br />>>>>> this.<br />>>>>>=
>> <br />>>>>>>> <br />>>>>>>&=
gt; Can you tell me in the meantime, are these issues on both<br />>>=
sides<br />>>>>> of<br />>>>>>>> the g=
uitar? It's not too easy to tell from the pictures.<br />>>>>&g=
t;>> <br />>>>>>>> Kind regards,<br />>>&g=
t;>>>> <br />>>>>>>> Ruaraidh<br />>>=
;>>>>> <br />>>>>>>> -----Original Mess=
age-----<br />>>>>>>> From: Westside Info Box<br />>=
;>>>>>> Sent: 07/10/2025<br />>>>>>>>=
; Subject: 000-28 Faulty<br />>>>>>>> <br />>>&g=
t;>>>> -----Original Message-----<br />>>>>>>=
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />&=
gt;>>>>>> Sent: 07 October 2025 13:00<br />>>>&g=
t;>>> To: Info Mailbox <info@westsidedistribution.com><br />=
>>>>>>> Subject: 000-28 Faulty<br />>>>>&g=
t;>> <br />>>>>>>> Hi there,<br />>>>&g=
t;>>> <br />>>>>>>> We just spoke on the phon=
e about the following guitar.<br />>>>>>>> <br />>&=
gt;>>>>> Serial number: 2921103<br />>>>>>>=
;> Model: 000-28 Standard<br />>>>>>>> <br />>&g=
t;>>>>> The issue appears to be some bubbling under the lacq=
uer that<br />>> is<br />>>>>>>> causing the lac=
quer to chip off.<br />>>>>>>> <br />>>>>&=
gt;>> Look forward to hearing from you,<br />>>>>>>=
> <br />>>>>>>> Kind Regards,<br />>>>>=
>>> Phil, Tim & Harriet<br />>>>>>>> <br =
/>>>>>>>> Express Music<br />>>>>>>&=
gt; B2 & B3 Quarry Park<br />>>>>>>> Old Milverton=
Lane<br />>>>>>>> Leamington Spa<br />>>>>=
;>>> CV32 6RW<br />>>>>>>> <br />>>>=
>>>> 01926 808982<br />>>>>>> <br />>>&=
gt;>>> -------------------------<br />>>>>> <br />&=
gt;>>>> -----Original Message-----<br />>>>>> Fr=
om: Express Music (MLC) Limited<br />>>>>> Sent: 10/10/2025<=
br />>>>>> Subject: 000-28 Faulty<br />>>>>> =
<br />>>>>> Hi thanks for getting back to us and it's just o=
ne side of the<br />>>>>> 000-28.<br />>>>>> =
<br />>>>>> Cheers<br />>>>>> <br />>>&=
gt;>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>=
>>>>> Case #001310 has been updated.<br />>>>>&g=
t;> <br />>>>>>> Case Number<br />>>>>>=
> 001310<br />>>>>>> <br />>>>>>> Ca=
se Subject<br />>>>>>> 000-28 Faulty<br />>>>>=
;>> <br />>>>>>> Customer<br />>>>>>=
> Express Music (MLC) Limited<br />>>>>>> <br />>&g=
t;>>>> Contact<br />>>>>>> <br />>>>=
>>> Creation Date<br />>>>>>> 07/10/2025, 14:29:=
00 (GMT) Greenwich Mean Time : Dublin,<br />>>>>> Edinburgh,=
<br />>>>>>> Lisbon, London<br />>>>>>>=
<br />>>>>>> Case Type<br />>>>>>> <br=
/>>>>>>> Case Priority<br />>>>>>> Med=
ium<br />>>>>>> <br />>>>>>> Case Statu=
s<br />>>>>>> Not Started<br />>>>>>> <=
br />>>>>>> Updated By<br />>>>>>> Ruar=
aidh Macleod<br />>>>>>> <br />>>>>>> D=
ate Updated<br />>>>>>> 10/10/2025, 13:22:18 (GMT) Greenw=
ich Mean Time : Dublin,<br />>>>>> Edinburgh,<br />>>&=
gt;>>> Lisbon, London<br />>>>>>> <br />>>=
>>>> Reply to this email to update this case.<br />>>>=
>>> <br />>>>>>> -------------------------<br />=
>>>>>> <br />>>>>>>> Message History=
<br />>>>>>>> -----Original Message-----<br />>>=
>>>>> From: Ruaraidh Macleod<br />>>>>>>&g=
t; Sent: 10/10/2025<br />>>>>>>> Subject: 000-28 Fault=
y<br />>>>>>>> <br />>>>>>>> Good=
afternoon,<br />>>>>>>> <br />>>>>>>=
;> I'll run these pictures past out luthier and get his advice on<br />&=
gt;>>>> this.<br />>>>>>>> <br />>>&=
gt;>>>> <br />>>>>>>> Can you tell me in t=
he meantime, are these issues on both<br />>> sides<br />>>>=
>> of<br />>>>>>>> the guitar? It's not too easy=
to tell from the pictures.<br />>>>>>>> <br />>>=
;>>>>> Kind regards,<br />>>>>>>> <br /=
>>>>>>>> Ruaraidh<br />>>>>>>> <b=
r />>>>>>>> -----Original Message-----<br />>>&g=
t;>>>> From: Westside Info Box<br />>>>>>>>=
; Sent: 07/10/2025<br />>>>>>>> Subject: 000-28 Faulty=
<br />>>>>>>> <br />>>>>>>> -----=
Original Message-----<br />>>>>>>> From: hello@express=
music.co.uk <hello@expressmusic.co.uk><br />>>>>>>&=
gt; Sent: 07 October 2025 13:00<br />>>>>>>> To: Info =
Mailbox <info@westsidedistribution.com><br />>>>>>>=
> Subject: 000-28 Faulty<br />>>>>>>> <br />>>=
;>>>>> Hi there,<br />>>>>>>> <br />>=
;>>>>>> We just spoke on the phone about the following gu=
itar.<br />>>>>>>> <br />>>>>>>> =
Serial number: 2921103<br />>>>>>>> Model: 000-28 Stan=
dard<br />>>>>>>> <br />>>>>>>> T=
he issue appears to be some bubbling under the lacquer that<br />>> i=
s<br />>>>>>>> causing the lacquer to chip off.<br />&=
gt;>>>>>> <br />>>>>>>> Look forward=
to hearing from you,<br />>>>>>>> <br />>>>&=
gt;>>> Kind Regards,<br />>>>>>>> Phil, Tim &=
amp; Harriet<br />>>>>>>> <br />>>>>>&g=
t;> Express Music<br />>>>>>>> B2 & B3 Quarry P=
ark<br />>>>>>>> Old Milverton Lane<br />>>>&=
gt;>>> Leamington Spa<br />>>>>>>> CV32 6RW<b=
r />>>>>>>> <br />>>>>>>> 01926 8=
08982<br />>>>>>> <br />>>>>>> --------=
-----------------<br />>>>>> <br />>>>>> ----=
-Original Message-----<br />>>>>> From: Ruaraidh Macleod<br =
/>>>>>> Sent: 10/10/2025<br />>>>>> Subject: =
000-28 Faulty<br />>>>>> <br />>>>>> Good aft=
ernoon,<br />>>>>> <br />>>>>> I'll run these=
pictures past out luthier and get his advice on<br />>> this.<br />&=
gt;>>>> <br />>>>>> <br />>>>>> C=
an you tell me in the meantime, are these issues on both sides<br />>>=
; of<br />>>>>> the guitar? It's not too easy to tell from t=
he pictures.<br />>>>>> <br />>>>>> Kind rega=
rds,<br />>>>>> <br />>>>>> Ruaraidh<br />>=
;>>>> <br />>>>>> -----Original Message-----<br =
/>>>>>> From: Westside Info Box<br />>>>>> Se=
nt: 07/10/2025<br />>>>>> Subject: 000-28 Faulty<br />>&g=
t;>>> <br />>>>>> -----Original Message-----<br />&=
gt;>>>> From: hello@expressmusic.co.uk <hello@expressmusic.c=
o.uk><br />>>>>> Sent: 07 October 2025 13:00<br />>>=
;>>> To: Info Mailbox <info@westsidedistribution.com><br />&=
gt;>>>> Subject: 000-28 Faulty<br />>>>>> <br />=
>>>>> Hi there,<br />>>>>> <br />>>>=
>> We just spoke on the phone about the following guitar.<br />>&g=
t;>>> <br />>>>>> Serial number: 2921103<br />>&=
gt;>>> Model: 000-28 Standard<br />>>>>> <br />>=
>>>> The issue appears to be some bubbling under the lacquer th=
at is<br />>>>>> causing the lacquer to chip off.<br />>&=
gt;>>> <br />>>>>> Look forward to hearing from you=
,<br />>>>>> <br />>>>>> Kind Regards,<br />&=
gt;>>>> Phil, Tim & Harriet<br />>>>>> <br /=
>>>>>> Express Music<br />>>>>> B2 & B3 Q=
uarry Park<br />>>>>> Old Milverton Lane<br />>>>&g=
t;> Leamington Spa<br />>>>>> CV32 6RW<br />>>>&=
gt;> <br />>>>>> 01926 808982<br />>>>> <br /=
>>>>> -------------------------<br />>> <br />>> --=
---Original Message-----<br />>> From: Express Music (MLC) Limited<br=
/>>> Sent: 17/10/2025<br />>> Subject: 00018 Faulty<br />>&=
gt; <br />>> Hi<br />>> Customer purchased from us in July<br /=
>>> Photo doesnt show it that well I agree, its more of a bubble or<b=
r />>> lacquer<br />>> lifting under the top finish rather than=
a dent / chip<br />>> Phil<br />>> <br />>> On 2025-10-1=
7 16:11, Westside Distribution Ltd wrote:<br />>>> Case #001310 ha=
s been updated.<br />>>> <br />>>> Case Number<br />>&=
gt;> 001310<br />>>> <br />>>> Case Subject<br />>&=
gt;> 000-28 Faulty<br />>>> <br />>>> Customer<br />&g=
t;>> Express Music (MLC) Limited<br />>>> <br />>>>=
Contact<br />>>> <br />>>> Creation Date<br />>>&g=
t; 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>> E=
dinburgh,<br />>>> Lisbon, London<br />>>> <br />>>=
> Case Type<br />>>> Question<br />>>> <br />>>&=
gt; Case Priority<br />>>> Medium<br />>>> <br />>>=
> Case Status<br />>>> In Progress<br />>>> <br />>=
>> Updated By<br />>>> Ruaraidh Macleod<br />>>> <b=
r />>>> Date Updated<br />>>> 17/10/2025, 16:11:00 (GMT) =
Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Li=
sbon, London<br />>>> <br />>>> Reply to this email to up=
date this case.<br />>>> <br />>>> ----------------------=
---<br />>>> <br />>>>> Message History<br />>>&=
gt;> -----Original Message-----<br />>>>> From: Ruaraidh Mac=
leod<br />>>>> Sent: 17/10/2025<br />>>>> Subject: =
000-28 Faulty<br />>>>> <br />>>>> Hi there,<br />&=
gt;>>> <br />>>>> He managed to get a quick look at th=
e pictures. It's a bit<br />>>>> difficult to tell what the act=
ual issue is here.<br />>>>> <br />>>>> This kind o=
f damage in that location is fairly consistent with a<br />>>>>=
knock or bump from something like a guitar stand.<br />>>>> <b=
r />>>>> I can see you got the guitar in March, how long has th=
e customer<br />>> had<br />>>>> the guitar?<br />>>=
;>> <br />>>>> Ruaraidh<br />>>>> <br />>&=
gt;>> -----Original Message-----<br />>>>> From: Express =
Music (MLC) Limited<br />>>>> Sent: 17/10/2025<br />>>>=
;> Subject: 000-28 Faulty<br />>>>> <br />>>>> H=
i<br />>>>> Did you get chance to speak to the your luthier ?<b=
r />>>>> customer is getting worried we have forgot about him .=
...<br />>>>> Fyi its a ooo18 not 28 (our error)<br />>>&=
gt;> Phil<br />>>>> :)<br />>>>> <br />>>&=
gt;> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>=
>>> Case #001310 has been updated.<br />>>>>> <br /=
>>>>>> Case Number<br />>>>>> 001310<br />>=
;>>>> <br />>>>>> Case Subject<br />>>>=
>> 000-28 Faulty<br />>>>>> <br />>>>>>=
Customer<br />>>>>> Express Music (MLC) Limited<br />>&g=
t;>>> <br />>>>>> Contact<br />>>>>>=
<br />>>>>> Creation Date<br />>>>>> 07/10/2=
025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>>>> Edi=
nburgh,<br />>>>>> Lisbon, London<br />>>>>> =
<br />>>>>> Case Type<br />>>>>> <br />>&g=
t;>>> Case Priority<br />>>>>> Medium<br />>>=
>>> <br />>>>>> Case Status<br />>>>>&g=
t; Not Started<br />>>>>> <br />>>>>> Updated=
By<br />>>>>> Ruaraidh Macleod<br />>>>>> <b=
r />>>>>> Date Updated<br />>>>>> 10/10/2025,=
13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>>>> Edinbur=
gh,<br />>>>>> Lisbon, London<br />>>>>> <br =
/>>>>>> Reply to this email to update this case.<br />>&g=
t;>>> <br />>>>>> -------------------------<br />&g=
t;>>>> <br />>>>>>> Message History<br />>=
>>>>> -----Original Message-----<br />>>>>>&g=
t; From: Ruaraidh Macleod<br />>>>>>> Sent: 10/10/2025<br=
/>>>>>>> Subject: 000-28 Faulty<br />>>>>>=
;> <br />>>>>>> Good afternoon,<br />>>>>&=
gt;> <br />>>>>>> I'll run these pictures past out lut=
hier and get his advice on<br />>>>> this.<br />>>>>=
;>> <br />>>>>>> <br />>>>>>> Can=
you tell me in the meantime, are these issues on both sides<br />>>&=
gt;> of<br />>>>>>> the guitar? It's not too easy to t=
ell from the pictures.<br />>>>>>> <br />>>>>=
>> Kind regards,<br />>>>>>> <br />>>>>=
>> Ruaraidh<br />>>>>>> <br />>>>>>&=
gt; -----Original Message-----<br />>>>>>> From: Westside=
Info Box<br />>>>>>> Sent: 07/10/2025<br />>>>&=
gt;>> Subject: 000-28 Faulty<br />>>>>>> <br />>=
>>>>> -----Original Message-----<br />>>>>>&g=
t; From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>=
;>>>>> Sent: 07 October 2025 13:00<br />>>>>>=
> To: Info Mailbox <info@westsidedistribution.com><br />>>&g=
t;>>> Subject: 000-28 Faulty<br />>>>>>> <br />&=
gt;>>>>> Hi there,<br />>>>>>> <br />>&=
gt;>>>> We just spoke on the phone about the following guitar.<=
br />>>>>>> <br />>>>>>> Serial number:=
2921103<br />>>>>>> Model: 000-28 Standard<br />>>=
>>>> <br />>>>>>> The issue appears to be som=
e bubbling under the lacquer that is<br />>>>>>> causing =
the lacquer to chip off.<br />>>>>>> <br />>>>&g=
t;>> Look forward to hearing from you,<br />>>>>>> =
<br />>>>>>> Kind Regards,<br />>>>>>> =
Phil, Tim & Harriet<br />>>>>>> <br />>>>>=
;>> Express Music<br />>>>>>> B2 & B3 Quarry Pa=
rk<br />>>>>>> Old Milverton Lane<br />>>>>&g=
t;> Leamington Spa<br />>>>>>> CV32 6RW<br />>>&=
gt;>>> <br />>>>>>> 01926 808982<br />>>&g=
t;>> <br />>>>>> -------------------------<br />>&g=
t;>> <br />>>>> -----Original Message-----<br />>>&=
gt;> From: Express Music (MLC) Limited<br />>>>> Sent: 10/10=
/2025<br />>>>> Subject: 000-28 Faulty<br />>>>> <b=
r />>>>> Hi thanks for getting back to us and it's just one sid=
e of the<br />>>>> 000-28.<br />>>>> <br />>>=
>> Cheers<br />>>>> <br />>>>> On 2025-10-10 =
13:22, Westside Distribution Ltd wrote:<br />>>>>> Case #001=
310 has been updated.<br />>>>>> <br />>>>>> =
Case Number<br />>>>>> 001310<br />>>>>> <br =
/>>>>>> Case Subject<br />>>>>> 000-28 Faulty=
<br />>>>>> <br />>>>>> Customer<br />>>=
;>>> Express Music (MLC) Limited<br />>>>>> <br />&=
gt;>>>> Contact<br />>>>>> <br />>>>>=
;> Creation Date<br />>>>>> 07/10/2025, 14:29:00 (GMT) Gr=
eenwich Mean Time : Dublin,<br />>>>> Edinburgh,<br />>>&=
gt;>> Lisbon, London<br />>>>>> <br />>>>>=
> Case Type<br />>>>>> <br />>>>>> Case Pr=
iority<br />>>>>> Medium<br />>>>>> <br />>=
;>>>> Case Status<br />>>>>> Not Started<br />&g=
t;>>>> <br />>>>>> Updated By<br />>>>&=
gt;> Ruaraidh Macleod<br />>>>>> <br />>>>>&g=
t; Date Updated<br />>>>>> 10/10/2025, 13:22:18 (GMT) Greenw=
ich Mean Time : Dublin,<br />>>>> Edinburgh,<br />>>>&=
gt;> Lisbon, London<br />>>>>> <br />>>>>>=
Reply to this email to update this case.<br />>>>>> <br />&=
gt;>>>> -------------------------<br />>>>>> <br=
/>>>>>>> Message History<br />>>>>>> -=
----Original Message-----<br />>>>>>> From: Ruaraidh Macl=
eod<br />>>>>>> Sent: 10/10/2025<br />>>>>>=
;> Subject: 000-28 Faulty<br />>>>>>> <br />>>&g=
t;>>> Good afternoon,<br />>>>>>> <br />>>=
>>>> I'll run these pictures past out luthier and get his advic=
e on<br />>>>> this.<br />>>>>>> <br />>&g=
t;>>>> <br />>>>>>> Can you tell me in the me=
antime, are these issues on both sides<br />>>>> of<br />>&g=
t;>>>> the guitar? It's not too easy to tell from the pictures.=
<br />>>>>>> <br />>>>>>> Kind regards,=
<br />>>>>>> <br />>>>>>> Ruaraidh<br /=
>>>>>>> <br />>>>>>> -----Original Mess=
age-----<br />>>>>>> From: Westside Info Box<br />>>=
;>>>> Sent: 07/10/2025<br />>>>>>> Subject: 0=
00-28 Faulty<br />>>>>>> <br />>>>>>> -=
----Original Message-----<br />>>>>>> From: hello@express=
music.co.uk <hello@expressmusic.co.uk><br />>>>>>> =
Sent: 07 October 2025 13:00<br />>>>>>> To: Info Mailbox =
<info@westsidedistribution.com><br />>>>>>> Subject=
: 000-28 Faulty<br />>>>>>> <br />>>>>>>=
; Hi there,<br />>>>>>> <br />>>>>>> We=
just spoke on the phone about the following guitar.<br />>>>>&=
gt;> <br />>>>>>> Serial number: 2921103<br />>>=
>>>> Model: 000-28 Standard<br />>>>>>> <br /=
>>>>>>> The issue appears to be some bubbling under the l=
acquer that is<br />>>>>>> causing the lacquer to chip of=
f.<br />>>>>>> <br />>>>>>> Look forwar=
d to hearing from you,<br />>>>>>> <br />>>>>=
>> Kind Regards,<br />>>>>>> Phil, Tim & Harrie=
t<br />>>>>>> <br />>>>>>> Express Musi=
c<br />>>>>>> B2 & B3 Quarry Park<br />>>>&g=
t;>> Old Milverton Lane<br />>>>>>> Leamington Spa<=
br />>>>>>> CV32 6RW<br />>>>>>> <br />=
>>>>>> 01926 808982<br />>>>>> <br />>&=
gt;>>> -------------------------<br />>>>> <br />>&=
gt;>> -----Original Message-----<br />>>>> From: Ruaraidh=
Macleod<br />>>>> Sent: 10/10/2025<br />>>>> Subje=
ct: 000-28 Faulty<br />>>>> <br />>>>> Good afterno=
on,<br />>>>> <br />>>>> I'll run these pictures pa=
st out luthier and get his advice on<br />>> this.<br />>>>&=
gt; <br />>>>> <br />>>>> Can you tell me in the me=
antime, are these issues on both sides<br />>> of<br />>>>&g=
t; the guitar? It's not too easy to tell from the pictures.<br />>>&g=
t;> <br />>>>> Kind regards,<br />>>>> <br />>=
;>>> Ruaraidh<br />>>>> <br />>>>> -----Or=
iginal Message-----<br />>>>> From: Westside Info Box<br />>=
>>> Sent: 07/10/2025<br />>>>> Subject: 000-28 Faulty<=
br />>>>> <br />>>>> -----Original Message-----<br =
/>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co=
.uk><br />>>>> Sent: 07 October 2025 13:00<br />>>>=
> To: Info Mailbox <info@westsidedistribution.com><br />>>&g=
t;> Subject: 000-28 Faulty<br />>>>> <br />>>>> =
Hi there,<br />>>>> <br />>>>> We just spoke on the=
phone about the following guitar.<br />>>>> <br />>>>=
> Serial number: 2921103<br />>>>> Model: 000-28 Standard<br=
/>>>>> <br />>>>> The issue appears to be some bub=
bling under the lacquer that is<br />>>>> causing the lacquer t=
o chip off.<br />>>>> <br />>>>> Look forward to he=
aring from you,<br />>>>> <br />>>>> Kind Regards,<=
br />>>>> Phil, Tim & Harriet<br />>>>> <br />&=
gt;>>> Express Music<br />>>>> B2 & B3 Quarry Park=
<br />>>>> Old Milverton Lane<br />>>>> Leamington =
Spa<br />>>>> CV32 6RW<br />>>>> <br />>>>=
> 01926 808982<br />>>> <br />>>> --------------------=
-----<br />>> <br />>> -----Original Message-----<br />>>=
From: Ruaraidh Macleod<br />>> Sent: 17/10/2025<br />>> Subjec=
t: 00018 Faulty<br />>> <br />>> Hi there,<br />>> <br />=
>> He managed to get a quick look at the pictures. It's a bit<br />&=
gt;> difficult to tell what the actual issue is here.<br />>> <br =
/>>> This kind of damage in that location is fairly consistent with a=
<br />>> knock or bump from something like a guitar stand.<br />>&=
gt; <br />>> I can see you got the guitar in March, how long has the =
customer had<br />>> the guitar?<br />>> <br />>> Ruaraid=
h<br />>> <br />>> -----Original Message-----<br />>> Fro=
m: Express Music (MLC) Limited<br />>> Sent: 17/10/2025<br />>>=
Subject: 00018 Faulty<br />>> <br />>> Hi<br />>> Did yo=
u get chance to speak to the your luthier ?<br />>> customer is getti=
ng worried we have forgot about him ....<br />>> Fyi its a ooo18 not =
28 (our error)<br />>> Phil<br />>> :)<br />>> <br />>=
> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>>=
; Case #001310 has been updated.<br />>>> <br />>>> Case =
Number<br />>>> 001310<br />>>> <br />>>> Case S=
ubject<br />>>> 000-28 Faulty<br />>>> <br />>>>=
Customer<br />>>> Express Music (MLC) Limited<br />>>> <=
br />>>> Contact<br />>>> <br />>>> Creation Dat=
e<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin=
,<br />>> Edinburgh,<br />>>> Lisbon, London<br />>>&g=
t; <br />>>> Case Type<br />>>> <br />>>> Case P=
riority<br />>>> Medium<br />>>> <br />>>> Case =
Status<br />>>> Not Started<br />>>> <br />>>> U=
pdated By<br />>>> Ruaraidh Macleod<br />>>> <br />>&g=
t;> Date Updated<br />>>> 10/10/2025, 13:22:18 (GMT) Greenwich =
Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Lisbon, Lond=
on<br />>>> <br />>>> Reply to this email to update this =
case.<br />>>> <br />>>> -------------------------<br />&=
gt;>> <br />>>>> Message History<br />>>>> --=
---Original Message-----<br />>>>> From: Ruaraidh Macleod<br />=
>>>> Sent: 10/10/2025<br />>>>> Subject: 000-28 Fau=
lty<br />>>>> <br />>>>> Good afternoon,<br />>&=
gt;>> <br />>>>> I'll run these pictures past out luthier=
and get his advice on<br />>> this.<br />>>>> <br />>=
>>> <br />>>>> Can you tell me in the meantime, are th=
ese issues on both sides<br />>> of<br />>>>> the guitar?=
It's not too easy to tell from the pictures.<br />>>>> <br />&=
gt;>>> Kind regards,<br />>>>> <br />>>>> =
Ruaraidh<br />>>>> <br />>>>> -----Original Message=
-----<br />>>>> From: Westside Info Box<br />>>>> S=
ent: 07/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>&=
gt;> <br />>>>> -----Original Message-----<br />>>>=
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />&=
gt;>>> Sent: 07 October 2025 13:00<br />>>>> To: Info =
Mailbox <info@westsidedistribution.com><br />>>>> Subject=
: 000-28 Faulty<br />>>>> <br />>>>> Hi there,<br /=
>>>>> <br />>>>> We just spoke on the phone about t=
he following guitar.<br />>>>> <br />>>>> Serial nu=
mber: 2921103<br />>>>> Model: 000-28 Standard<br />>>>=
;> <br />>>>> The issue appears to be some bubbling under th=
e lacquer that is<br />>>>> causing the lacquer to chip off.<br=
/>>>>> <br />>>>> Look forward to hearing from you=
,<br />>>>> <br />>>>> Kind Regards,<br />>>&=
gt;> Phil, Tim & Harriet<br />>>>> <br />>>>>=
; Express Music<br />>>>> B2 & B3 Quarry Park<br />>>=
>> Old Milverton Lane<br />>>>> Leamington Spa<br />>&=
gt;>> CV32 6RW<br />>>>> <br />>>>> 01926 808=
982<br />>>> <br />>>> -------------------------<br />>=
;> <br />>> -----Original Message-----<br />>> From: Express=
Music (MLC) Limited<br />>> Sent: 10/10/2025<br />>> Subject: =
00018 Faulty<br />>> <br />>> Hi thanks for getting back to us =
and it's just one side of the<br />>> 000-28.<br />>> <br />>=
;> Cheers<br />>> <br />>> On 2025-10-10 13:22, Westside Dis=
tribution Ltd wrote:<br />>>> Case #001310 has been updated.<br />=
>>> <br />>>> Case Number<br />>>> 001310<br />&=
gt;>> <br />>>> Case Subject<br />>>> 000-28 Faulty=
<br />>>> <br />>>> Customer<br />>>> Express Mu=
sic (MLC) Limited<br />>>> <br />>>> Contact<br />>>=
;> <br />>>> Creation Date<br />>>> 07/10/2025, 14:29:=
00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>&g=
t;> Lisbon, London<br />>>> <br />>>> Case Type<br />&=
gt;>> <br />>>> Case Priority<br />>>> Medium<br />=
>>> <br />>>> Case Status<br />>>> Not Started<b=
r />>>> <br />>>> Updated By<br />>>> Ruaraidh M=
acleod<br />>>> <br />>>> Date Updated<br />>>> =
10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>> Edin=
burgh,<br />>>> Lisbon, London<br />>>> <br />>>>=
; Reply to this email to update this case.<br />>>> <br />>>=
> -------------------------<br />>>> <br />>>>> Mes=
sage History<br />>>>> -----Original Message-----<br />>>=
>> From: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<br /=
>>>>> Subject: 000-28 Faulty<br />>>>> <br />>&g=
t;>> Good afternoon,<br />>>>> <br />>>>> I'l=
l run these pictures past out luthier and get his advice on<br />>> t=
his.<br />>>>> <br />>>>> <br />>>>> Ca=
n you tell me in the meantime, are these issues on both sides<br />>>=
of<br />>>>> the guitar? It's not too easy to tell from the pi=
ctures.<br />>>>> <br />>>>> Kind regards,<br />>=
;>>> <br />>>>> Ruaraidh<br />>>>> <br />&=
gt;>>> -----Original Message-----<br />>>>> From: West=
side Info Box<br />>>>> Sent: 07/10/2025<br />>>>> =
Subject: 000-28 Faulty<br />>>>> <br />>>>> -----Or=
iginal Message-----<br />>>>> From: hello@expressmusic.co.uk &l=
t;hello@expressmusic.co.uk><br />>>>> Sent: 07 October 2025 =
13:00<br />>>>> To: Info Mailbox <info@westsidedistribution.=
com><br />>>>> Subject: 000-28 Faulty<br />>>>> =
<br />>>>> Hi there,<br />>>>> <br />>>>&g=
t; We just spoke on the phone about the following guitar.<br />>>>=
> <br />>>>> Serial number: 2921103<br />>>>> Mo=
del: 000-28 Standard<br />>>>> <br />>>>> The issue=
appears to be some bubbling under the lacquer that is<br />>>>>=
; causing the lacquer to chip off.<br />>>>> <br />>>>=
> Look forward to hearing from you,<br />>>>> <br />>>=
>> Kind Regards,<br />>>>> Phil, Tim & Harriet<br />&=
gt;>>> <br />>>>> Express Music<br />>>>> =
B2 & B3 Quarry Park<br />>>>> Old Milverton Lane<br />>&=
gt;>> Leamington Spa<br />>>>> CV32 6RW<br />>>>=
> <br />>>>> 01926 808982<br />>>> <br />>>&g=
t; -------------------------<br />>> <br />>> -----Original Mes=
sage-----<br />>> From: Ruaraidh Macleod<br />>> Sent: 10/10/20=
25<br />>> Subject: 00018 Faulty<br />>> <br />>> Good af=
ternoon,<br />>> <br />>> I'll run these pictures past out luth=
ier and get his advice on this.<br />>> <br />>> <br />>>=
Can you tell me in the meantime, are these issues on both sides of<br />&=
gt;> the guitar? It's not too easy to tell from the pictures.<br />>=
> <br />>> Kind regards,<br />>> <br />>> Ruaraidh<br =
/>>> <br />>> -----Original Message-----<br />>> From: We=
stside Info Box<br />>> Sent: 07/10/2025<br />>> Subject: 00018=
Faulty<br />>> <br />>> -----Original Message-----<br />>&g=
t; From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>=
;> Sent: 07 October 2025 13:00<br />>> To: Info Mailbox <info@w=
estsidedistribution.com><br />>> Subject: 000-28 Faulty<br />>&=
gt; <br />>> Hi there,<br />>> <br />>> We just spoke on =
the phone about the following guitar.<br />>> <br />>> Serial n=
umber: 2921103<br />>> Model: 000-28 Standard<br />>> <br />>=
;> The issue appears to be some bubbling under the lacquer that is<br />=
>> causing the lacquer to chip off.<br />>> <br />>> Look=
forward to hearing from you,<br />>> <br />>> Kind Regards,<br=
/>>> Phil, Tim & Harriet<br />>> <br />>> Express Mu=
sic<br />>> B2 & B3 Quarry Park<br />>> Old Milverton Lane<=
br />>> Leamington Spa<br />>> CV32 6RW<br />>> <br />>=
;> 01926 808982<br />> <br />> -------------------------<br /><br>=
<br>-----Original Message-----<br>From: Ruaraidh Macleod<br>Sent: 07/11/202=
5<br>Subject: 00018 Faulty<br><br><p>Good afternoon,</p><p>=C2=A0</p><p>I s=
poke with the tech department regarding the 00018 you have returned and the=
y have noted that in a lot of the places that there are a lot of dings and =
scrapes near the areas that the lacquer has been affected.</p><p>The guitar=
also has quite a lot of wear and tear marks all over. =C2=A0We are incline=
d to believe that this is the cause of the lacquer issue and not a manufact=
ure fault. =C2=A0I have taken pictures of the affected areas and the other =
wear marks on the guitar if you would like me to send them across.</p><p>=
=C2=A0</p><p>Kind regards,</p><p>Ruaraidh</p><br><br>-----Original Message-=
----<br>From: Ruaraidh Macleod<br>Sent: 27/10/2025<br>Subject: 00018 Faulty=
<br><br><HTML><HEAD><BASE href=3D'https://5404013.app.netsuite.com/'><meta =
http-equiv=3D"Content-Type" content=3D"text/html; charset=3DUTF-8"></HEAD><=
BODY style=3D"font-family:Verdana,Arial,Helvetica,sans-serif;font-size:10pt=
;"><p>Please find attached your RA for Case#001310 - Hi<br />Thanks for the=
update yesterday over the phone<br />Did you get anywhere with the DJRE or=
OOO18<br />Phil ....<br /><br />On 2025-10-17 16:11, Westside Distribution=
Ltd wrote:<br />> Case #001310 has been updated.<br />> <br />> =
=09=09Case Number<br />> =09=09001310<br />> <br />> =09=09Case =
Subject<br />> =09=09000-28 Faulty<br />> <br />> =09=09Customer=
<br />> =09=09Express Music (MLC) Limited<br />> <br />> =09=09C=
ontact<br />> <br />> =09=09Creation Date<br />> =09=0907/10/202=
5, 14:29:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br />> Lisbon=
, London<br />> <br />> =09=09Case Type<br />> =09=09Question<br=
/>> <br />> =09=09Case Priority<br />> =09=09Medium<br />> <=
br />> =09=09Case Status<br />> =09=09In Progress<br />> <br />&=
gt; =09=09Updated By<br />> =09=09Ruaraidh Macleod<br />> <br />>=
; =09=09Date Updated<br />> =09=0917/10/2025, 16:11:00 (GMT) Greenwich=
Mean Time : Dublin, Edinburgh,<br />> Lisbon, London<br />> <br />&g=
t; Reply to this email to update this case.<br />> <br />> ---------=
----------------<br />> <br />>> Message History<br />>> ---=
--Original Message-----<br />>> From: Ruaraidh Macleod<br />>> =
Sent: 17/10/2025<br />>> Subject: 000-28 Faulty<br />>> <br />&=
gt;> Hi there,<br />>> <br />>> He managed to get a quick lo=
ok at the pictures. It's a bit<br />>> difficult to tell what the ac=
tual issue is here.<br />>> <br />>> This kind of damage in tha=
t location is fairly consistent with a<br />>> knock or bump from som=
ething like a guitar stand.<br />>> <br />>> I can see you got =
the guitar in March, how long has the customer had<br />>> the guitar=
?<br />>> <br />>> Ruaraidh<br />>> <br />>> -----O=
riginal Message-----<br />>> From: Express Music (MLC) Limited<br />&=
gt;> Sent: 17/10/2025<br />>> Subject: 000-28 Faulty<br />>>=
<br />>> Hi<br />>> Did you get chance to speak to the your lu=
thier ?<br />>> customer is getting worried we have forgot about him =
....<br />>> Fyi its a ooo18 not 28 (our error)<br />>> Phil<br=
/>>> :)<br />>> <br />>> On 2025-10-10 13:22, Westside D=
istribution Ltd wrote:<br />>>> Case #001310 has been updated.<br =
/>>>> <br />>>> Case Number<br />>>> 001310<br /=
>>>> <br />>>> Case Subject<br />>>> 000-28 Faul=
ty<br />>>> <br />>>> Customer<br />>>> Express =
Music (MLC) Limited<br />>>> <br />>>> Contact<br />>&=
gt;> <br />>>> Creation Date<br />>>> 07/10/2025, 14:2=
9:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>=
>> Lisbon, London<br />>>> <br />>>> Case Type<br /=
>>>> <br />>>> Case Priority<br />>>> Medium<br =
/>>>> <br />>>> Case Status<br />>>> Not Started=
<br />>>> <br />>>> Updated By<br />>>> Ruaraidh=
Macleod<br />>>> <br />>>> Date Updated<br />>>>=
; 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>> Ed=
inburgh,<br />>>> Lisbon, London<br />>>> <br />>>&=
gt; Reply to this email to update this case.<br />>>> <br />>&g=
t;> -------------------------<br />>>> <br />>>>> M=
essage History<br />>>>> -----Original Message-----<br />>&g=
t;>> From: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<br=
/>>>>> Subject: 000-28 Faulty<br />>>>> <br />>=
>>> Good afternoon,<br />>>>> <br />>>>> I=
'll run these pictures past out luthier and get his advice on<br />>>=
this.<br />>>>> <br />>>>> <br />>>>> =
Can you tell me in the meantime, are these issues on both sides<br />>&g=
t; of<br />>>>> the guitar? It's not too easy to tell from the =
pictures.<br />>>>> <br />>>>> Kind regards,<br />&=
gt;>>> <br />>>>> Ruaraidh<br />>>>> <br /=
>>>>> -----Original Message-----<br />>>>> From: We=
stside Info Box<br />>>>> Sent: 07/10/2025<br />>>>>=
; Subject: 000-28 Faulty<br />>>>> <br />>>>> -----=
Original Message-----<br />>>>> From: hello@expressmusic.co.uk =
<hello@expressmusic.co.uk><br />>>>> Sent: 07 October 202=
5 13:00<br />>>>> To: Info Mailbox <info@westsidedistributio=
n.com><br />>>>> Subject: 000-28 Faulty<br />>>>>=
; <br />>>>> Hi there,<br />>>>> <br />>>>=
> We just spoke on the phone about the following guitar.<br />>>&g=
t;> <br />>>>> Serial number: 2921103<br />>>>> =
Model: 000-28 Standard<br />>>>> <br />>>>> The iss=
ue appears to be some bubbling under the lacquer that is<br />>>>&=
gt; causing the lacquer to chip off.<br />>>>> <br />>>&g=
t;> Look forward to hearing from you,<br />>>>> <br />>&g=
t;>> Kind Regards,<br />>>>> Phil, Tim & Harriet<br /=
>>>>> <br />>>>> Express Music<br />>>>>=
; B2 & B3 Quarry Park<br />>>>> Old Milverton Lane<br />>=
;>>> Leamington Spa<br />>>>> CV32 6RW<br />>>&g=
t;> <br />>>>> 01926 808982<br />>>> <br />>>=
> -------------------------<br />>> <br />>> -----Original M=
essage-----<br />>> From: Express Music (MLC) Limited<br />>> S=
ent: 10/10/2025<br />>> Subject: 000-28 Faulty<br />>> <br />&g=
t;> Hi thanks for getting back to us and it's just one side of the<br />=
>> 000-28.<br />>> <br />>> Cheers<br />>> <br />&g=
t;> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>&=
gt; Case #001310 has been updated.<br />>>> <br />>>> Cas=
e Number<br />>>> 001310<br />>>> <br />>>> Case=
Subject<br />>>> 000-28 Faulty<br />>>> <br />>>&g=
t; Customer<br />>>> Express Music (MLC) Limited<br />>>>=
<br />>>> Contact<br />>>> <br />>>> Creation D=
ate<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dubl=
in,<br />>> Edinburgh,<br />>>> Lisbon, London<br />>>=
> <br />>>> Case Type<br />>>> <br />>>> Case=
Priority<br />>>> Medium<br />>>> <br />>>> Cas=
e Status<br />>>> Not Started<br />>>> <br />>>>=
Updated By<br />>>> Ruaraidh Macleod<br />>>> <br />>=
>> Date Updated<br />>>> 10/10/2025, 13:22:18 (GMT) Greenwic=
h Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Lisbon, Lo=
ndon<br />>>> <br />>>> Reply to this email to update thi=
s case.<br />>>> <br />>>> -------------------------<br /=
>>>> <br />>>>> Message History<br />>>>> =
-----Original Message-----<br />>>>> From: Ruaraidh Macleod<br =
/>>>>> Sent: 10/10/2025<br />>>>> Subject: 000-28 F=
aulty<br />>>>> <br />>>>> Good afternoon,<br />>=
;>>> <br />>>>> I'll run these pictures past out luthi=
er and get his advice on<br />>> this.<br />>>>> <br />&g=
t;>>> <br />>>>> Can you tell me in the meantime, are =
these issues on both sides<br />>> of<br />>>>> the guita=
r? It's not too easy to tell from the pictures.<br />>>>> <br /=
>>>>> Kind regards,<br />>>>> <br />>>>>=
; Ruaraidh<br />>>>> <br />>>>> -----Original Messa=
ge-----<br />>>>> From: Westside Info Box<br />>>>>=
Sent: 07/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>=
;>> <br />>>>> -----Original Message-----<br />>>&g=
t;> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br /=
>>>>> Sent: 07 October 2025 13:00<br />>>>> To: Inf=
o Mailbox <info@westsidedistribution.com><br />>>>> Subje=
ct: 000-28 Faulty<br />>>>> <br />>>>> Hi there,<br=
/>>>>> <br />>>>> We just spoke on the phone about=
the following guitar.<br />>>>> <br />>>>> Serial =
number: 2921103<br />>>>> Model: 000-28 Standard<br />>>&=
gt;> <br />>>>> The issue appears to be some bubbling under =
the lacquer that is<br />>>>> causing the lacquer to chip off.<=
br />>>>> <br />>>>> Look forward to hearing from y=
ou,<br />>>>> <br />>>>> Kind Regards,<br />>>=
;>> Phil, Tim & Harriet<br />>>>> <br />>>>&=
gt; Express Music<br />>>>> B2 & B3 Quarry Park<br />>&g=
t;>> Old Milverton Lane<br />>>>> Leamington Spa<br />>=
;>>> CV32 6RW<br />>>>> <br />>>>> 01926 8=
08982<br />>>> <br />>>> -------------------------<br />&=
gt;> <br />>> -----Original Message-----<br />>> From: Ruara=
idh Macleod<br />>> Sent: 10/10/2025<br />>> Subject: 000-28 Fa=
ulty<br />>> <br />>> Good afternoon,<br />>> <br />>&=
gt; I'll run these pictures past out luthier and get his advice on this.<br=
/>>> <br />>> <br />>> Can you tell me in the meantime, =
are these issues on both sides of<br />>> the guitar? It's not too =
easy to tell from the pictures.<br />>> <br />>> Kind regards,<=
br />>> <br />>> Ruaraidh<br />>> <br />>> -----Ori=
ginal Message-----<br />>> From: Westside Info Box<br />>> Sent=
: 07/10/2025<br />>> Subject: 000-28 Faulty<br />>> <br />>&=
gt; -----Original Message-----<br />>> From: hello@expressmusic.co.uk=
<hello@expressmusic.co.uk><br />>> Sent: 07 October 2025 13:00=
<br />>> To: Info Mailbox <info@westsidedistribution.com><br />=
>> Subject: 000-28 Faulty<br />>> <br />>> Hi there,<br /=
>>> <br />>> We just spoke on the phone about the following gui=
tar.<br />>> <br />>> Serial number: 2921103<br />>> Mode=
l: 000-28 Standard<br />>> <br />>> The issue appears to be som=
e bubbling under the lacquer that is<br />>> causing the lacquer to c=
hip off.<br />>> <br />>> Look forward to hearing from you,<br =
/>>> <br />>> Kind Regards,<br />>> Phil, Tim & Harri=
et<br />>> <br />>> Express Music<br />>> B2 & B3 Qua=
rry Park<br />>> Old Milverton Lane<br />>> Leamington Spa<br /=
>>> CV32 6RW<br />>> <br />>> 01926 808982<br />> <br =
/>> -------------------------</p>
<p>To update your case or notify us that the goods have been despatched ple=
ase reply to this email.</p></BODY></HTML><br><br>-----Original Message----=
-<br>From: Express Music (MLC) Limited<br>Sent: 24/10/2025<br>Subject: 0001=
8 Faulty<br><br>Hi<br />Thanks for the update yesterday over the phone<br /=
>Did you get anywhere with the DJRE or OOO18<br />Phil ....<br /><br />On 2=
025-10-17 16:11, Westside Distribution Ltd wrote:<br />> Case #001310 ha=
s been updated.<br />> <br />> =09=09Case Number<br />> =09=0900=
1310<br />> <br />> =09=09Case Subject<br />> =09=09000-28 Fault=
y<br />> <br />> =09=09Customer<br />> =09=09Express Music (MLC)=
Limited<br />> <br />> =09=09Contact<br />> <br />> =09=09Cr=
eation Date<br />> =09=0907/10/2025, 14:29:00 (GMT) Greenwich Mean Time=
: Dublin, Edinburgh,<br />> Lisbon, London<br />> <br />> =09=09=
Case Type<br />> =09=09Question<br />> <br />> =09=09Case Priori=
ty<br />> =09=09Medium<br />> <br />> =09=09Case Status<br />>=
; =09=09In Progress<br />> <br />> =09=09Updated By<br />> =09=
=09Ruaraidh Macleod<br />> <br />> =09=09Date Updated<br />> =09=
=0917/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br /=
>> Lisbon, London<br />> <br />> Reply to this email to update th=
is case.<br />> <br />> -------------------------<br />> <br />>=
;> Message History<br />>> -----Original Message-----<br />>>=
; From: Ruaraidh Macleod<br />>> Sent: 17/10/2025<br />>> Subje=
ct: 000-28 Faulty<br />>> <br />>> Hi there,<br />>> <br =
/>>> He managed to get a quick look at the pictures. It's a bit<br /=
>>> difficult to tell what the actual issue is here.<br />>> <b=
r />>> This kind of damage in that location is fairly consistent with=
a<br />>> knock or bump from something like a guitar stand.<br />>=
;> <br />>> I can see you got the guitar in March, how long has th=
e customer had<br />>> the guitar?<br />>> <br />>> Ruara=
idh<br />>> <br />>> -----Original Message-----<br />>> F=
rom: Express Music (MLC) Limited<br />>> Sent: 17/10/2025<br />>&g=
t; Subject: 000-28 Faulty<br />>> <br />>> Hi<br />>> Did=
you get chance to speak to the your luthier ?<br />>> customer is ge=
tting worried we have forgot about him ....<br />>> Fyi its a ooo18 n=
ot 28 (our error)<br />>> Phil<br />>> :)<br />>> <br />&=
gt;> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>=
> Case #001310 has been updated.<br />>>> <br />>>> Ca=
se Number<br />>>> 001310<br />>>> <br />>>> Cas=
e Subject<br />>>> 000-28 Faulty<br />>>> <br />>>&=
gt; Customer<br />>>> Express Music (MLC) Limited<br />>>>=
; <br />>>> Contact<br />>>> <br />>>> Creation =
Date<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dub=
lin,<br />>> Edinburgh,<br />>>> Lisbon, London<br />>>=
;> <br />>>> Case Type<br />>>> <br />>>> Cas=
e Priority<br />>>> Medium<br />>>> <br />>>> Ca=
se Status<br />>>> Not Started<br />>>> <br />>>>=
; Updated By<br />>>> Ruaraidh Macleod<br />>>> <br />>=
;>> Date Updated<br />>>> 10/10/2025, 13:22:18 (GMT) Greenwi=
ch Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Lisbon, L=
ondon<br />>>> <br />>>> Reply to this email to update th=
is case.<br />>>> <br />>>> -------------------------<br =
/>>>> <br />>>>> Message History<br />>>>>=
-----Original Message-----<br />>>>> From: Ruaraidh Macleod<br=
/>>>>> Sent: 10/10/2025<br />>>>> Subject: 000-28 =
Faulty<br />>>>> <br />>>>> Good afternoon,<br />&g=
t;>>> <br />>>>> I'll run these pictures past out luth=
ier and get his advice on<br />>> this.<br />>>>> <br />&=
gt;>>> <br />>>>> Can you tell me in the meantime, are=
these issues on both sides<br />>> of<br />>>>> the guit=
ar? It's not too easy to tell from the pictures.<br />>>>> <br =
/>>>>> Kind regards,<br />>>>> <br />>>>&g=
t; Ruaraidh<br />>>>> <br />>>>> -----Original Mess=
age-----<br />>>>> From: Westside Info Box<br />>>>>=
; Sent: 07/10/2025<br />>>>> Subject: 000-28 Faulty<br />>&g=
t;>> <br />>>>> -----Original Message-----<br />>>&=
gt;> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br =
/>>>>> Sent: 07 October 2025 13:00<br />>>>> To: In=
fo Mailbox <info@westsidedistribution.com><br />>>>> Subj=
ect: 000-28 Faulty<br />>>>> <br />>>>> Hi there,<b=
r />>>>> <br />>>>> We just spoke on the phone abou=
t the following guitar.<br />>>>> <br />>>>> Serial=
number: 2921103<br />>>>> Model: 000-28 Standard<br />>>=
>> <br />>>>> The issue appears to be some bubbling under=
the lacquer that is<br />>>>> causing the lacquer to chip off.=
<br />>>>> <br />>>>> Look forward to hearing from =
you,<br />>>>> <br />>>>> Kind Regards,<br />>&g=
t;>> Phil, Tim & Harriet<br />>>>> <br />>>>=
> Express Music<br />>>>> B2 & B3 Quarry Park<br />>&=
gt;>> Old Milverton Lane<br />>>>> Leamington Spa<br />&g=
t;>>> CV32 6RW<br />>>>> <br />>>>> 01926 =
808982<br />>>> <br />>>> -------------------------<br />=
>> <br />>> -----Original Message-----<br />>> From: Expr=
ess Music (MLC) Limited<br />>> Sent: 10/10/2025<br />>> Subjec=
t: 000-28 Faulty<br />>> <br />>> Hi thanks for getting back to=
us and it's just one side of the<br />>> 000-28.<br />>> <br /=
>>> Cheers<br />>> <br />>> On 2025-10-10 13:22, Westside=
Distribution Ltd wrote:<br />>>> Case #001310 has been updated.<b=
r />>>> <br />>>> Case Number<br />>>> 001310<br=
/>>>> <br />>>> Case Subject<br />>>> 000-28 Fa=
ulty<br />>>> <br />>>> Customer<br />>>> Expres=
s Music (MLC) Limited<br />>>> <br />>>> Contact<br />>=
;>> <br />>>> Creation Date<br />>>> 07/10/2025, 14=
:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />&g=
t;>> Lisbon, London<br />>>> <br />>>> Case Type<br=
/>>>> <br />>>> Case Priority<br />>>> Medium<b=
r />>>> <br />>>> Case Status<br />>>> Not Start=
ed<br />>>> <br />>>> Updated By<br />>>> Ruarai=
dh Macleod<br />>>> <br />>>> Date Updated<br />>>&=
gt; 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br />>> =
Edinburgh,<br />>>> Lisbon, London<br />>>> <br />>>=
;> Reply to this email to update this case.<br />>>> <br />>=
>> -------------------------<br />>>> <br />>>>>=
Message History<br />>>>> -----Original Message-----<br />>=
>>> From: Ruaraidh Macleod<br />>>>> Sent: 10/10/2025<=
br />>>>> Subject: 000-28 Faulty<br />>>>> <br />&g=
t;>>> Good afternoon,<br />>>>> <br />>>>>=
I'll run these pictures past out luthier and get his advice on<br />>&g=
t; this.<br />>>>> <br />>>>> <br />>>>>=
; Can you tell me in the meantime, are these issues on both sides<br />>=
> of<br />>>>> the guitar? It's not too easy to tell from th=
e pictures.<br />>>>> <br />>>>> Kind regards,<br /=
>>>>> <br />>>>> Ruaraidh<br />>>>> <br=
/>>>>> -----Original Message-----<br />>>>> From: =
Westside Info Box<br />>>>> Sent: 07/10/2025<br />>>>&=
gt; Subject: 000-28 Faulty<br />>>>> <br />>>>> ---=
--Original Message-----<br />>>>> From: hello@expressmusic.co.u=
k <hello@expressmusic.co.uk><br />>>>> Sent: 07 October 2=
025 13:00<br />>>>> To: Info Mailbox <info@westsidedistribut=
ion.com><br />>>>> Subject: 000-28 Faulty<br />>>>&=
gt; <br />>>>> Hi there,<br />>>>> <br />>>&g=
t;> We just spoke on the phone about the following guitar.<br />>>=
>> <br />>>>> Serial number: 2921103<br />>>>>=
; Model: 000-28 Standard<br />>>>> <br />>>>> The i=
ssue appears to be some bubbling under the lacquer that is<br />>>>=
;> causing the lacquer to chip off.<br />>>>> <br />>>=
>> Look forward to hearing from you,<br />>>>> <br />>=
>>> Kind Regards,<br />>>>> Phil, Tim & Harriet<br=
/>>>>> <br />>>>> Express Music<br />>>>&=
gt; B2 & B3 Quarry Park<br />>>>> Old Milverton Lane<br />&=
gt;>>> Leamington Spa<br />>>>> CV32 6RW<br />>>=
>> <br />>>>> 01926 808982<br />>>> <br />>&g=
t;> -------------------------<br />>> <br />>> -----Original=
Message-----<br />>> From: Ruaraidh Macleod<br />>> Sent: 10/1=
0/2025<br />>> Subject: 000-28 Faulty<br />>> <br />>> Go=
od afternoon,<br />>> <br />>> I'll run these pictures past out=
luthier and get his advice on this.<br />>> <br />>> <br />>=
;> Can you tell me in the meantime, are these issues on both sides of<b=
r />>> the guitar? It's not too easy to tell from the pictures.<br /=
>>> <br />>> Kind regards,<br />>> <br />>> Ruaraid=
h<br />>> <br />>> -----Original Message-----<br />>> Fro=
m: Westside Info Box<br />>> Sent: 07/10/2025<br />>> Subject: =
000-28 Faulty<br />>> <br />>> -----Original Message-----<br />=
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br=
/>>> Sent: 07 October 2025 13:00<br />>> To: Info Mailbox <=
info@westsidedistribution.com><br />>> Subject: 000-28 Faulty<br /=
>>> <br />>> Hi there,<br />>> <br />>> We just spo=
ke on the phone about the following guitar.<br />>> <br />>> Se=
rial number: 2921103<br />>> Model: 000-28 Standard<br />>> <br=
/>>> The issue appears to be some bubbling under the lacquer that is=
<br />>> causing the lacquer to chip off.<br />>> <br />>>=
; Look forward to hearing from you,<br />>> <br />>> Kind Regar=
ds,<br />>> Phil, Tim & Harriet<br />>> <br />>> Expr=
ess Music<br />>> B2 & B3 Quarry Park<br />>> Old Milverton=
Lane<br />>> Leamington Spa<br />>> CV32 6RW<br />>> <br=
/>>> 01926 808982<br />> <br />> -------------------------<br>=
<br>-----Original Message-----<br>From: Express Music (MLC) Limited<br>Sent=
: 21/10/2025<br>Subject: 00018 Faulty<br><br>Hi,<br /><br />Just checking y=
ou got our reply below on Friday?<br /><br />Kind Regards,<br />Phil<br />E=
xpress Music<br /><br />On 2025-10-17 16:21, hello@expressmusic.co.uk wrote=
:<br />> Hi<br />> Customer purchased from us in July<br />> Photo=
doesnt show it that well I agree, its more of a bubble or lacquer<br />>=
; lifting under the top finish rather than a dent / chip<br />> Phil<br =
/>> <br />> On 2025-10-17 16:11, Westside Distribution Ltd wrote:<br =
/>>> Case #001310 has been updated.<br />>> <br />>> =09=
=09Case Number<br />>> =09=09001310<br />>> <br />>> =
=09=09Case Subject<br />>> =09=09000-28 Faulty<br />>> <br />&=
gt;> =09=09Customer<br />>> =09=09Express Music (MLC) Limited<br=
/>>> <br />>> =09=09Contact<br />>> <br />>> =09=
=09Creation Date<br />>> =09=0907/10/2025, 14:29:00 (GMT) Greenwich =
Mean Time : Dublin, Edinburgh,<br />>> Lisbon, London<br />>> <=
br />>> =09=09Case Type<br />>> =09=09Question<br />>> =
<br />>> =09=09Case Priority<br />>> =09=09Medium<br />>&g=
t; <br />>> =09=09Case Status<br />>> =09=09In Progress<br />=
>> <br />>> =09=09Updated By<br />>> =09=09Ruaraidh Mac=
leod<br />>> <br />>> =09=09Date Updated<br />>> =09=09=
17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br />&g=
t;> Lisbon, London<br />>> <br />>> Reply to this email to =
update this case.<br />>> <br />>> -------------------------<br=
/>>> <br />>>> Message History<br />>>> -----Origi=
nal Message-----<br />>>> From: Ruaraidh Macleod<br />>>>=
Sent: 17/10/2025<br />>>> Subject: 000-28 Faulty<br />>>>=
; <br />>>> Hi there,<br />>>> <br />>>> He mana=
ged to get a quick look at the pictures. It's a bit<br />>>> diff=
icult to tell what the actual issue is here.<br />>>> <br />>&g=
t;> This kind of damage in that location is fairly consistent with a<br =
/>>>> knock or bump from something like a guitar stand.<br />>&=
gt;> <br />>>> I can see you got the guitar in March, how long =
has the customer had<br />>>> the guitar?<br />>>> <br />=
>>> Ruaraidh<br />>>> <br />>>> -----Original Me=
ssage-----<br />>>> From: Express Music (MLC) Limited<br />>>=
;> Sent: 17/10/2025<br />>>> Subject: 000-28 Faulty<br />>&g=
t;> <br />>>> Hi<br />>>> Did you get chance to speak =
to the your luthier ?<br />>>> customer is getting worried we have=
forgot about him ....<br />>>> Fyi its a ooo18 not 28 (our error)=
<br />>>> Phil<br />>>> :)<br />>>> <br />>&g=
t;> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />>>&=
gt;> Case #001310 has been updated.<br />>>>> <br />>>=
>> Case Number<br />>>>> 001310<br />>>>> <br=
/>>>>> Case Subject<br />>>>> 000-28 Faulty<br />&=
gt;>>> <br />>>>> Customer<br />>>>> Expre=
ss Music (MLC) Limited<br />>>>> <br />>>>> Contact=
<br />>>>> <br />>>>> Creation Date<br />>>&g=
t;> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>&g=
t;> Edinburgh,<br />>>>> Lisbon, London<br />>>>>=
; <br />>>>> Case Type<br />>>>> <br />>>>=
> Case Priority<br />>>>> Medium<br />>>>> <br /=
>>>>> Case Status<br />>>>> Not Started<br />>&g=
t;>> <br />>>>> Updated By<br />>>>> Ruaraidh=
Macleod<br />>>>> <br />>>>> Date Updated<br />>=
;>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,<br /=
>>>> Edinburgh,<br />>>>> Lisbon, London<br />>>=
>> <br />>>>> Reply to this email to update this case.<br=
/>>>>> <br />>>>> -------------------------<br />&=
gt;>>> <br />>>>>> Message History<br />>>>=
;>> -----Original Message-----<br />>>>>> From: Ruarai=
dh Macleod<br />>>>>> Sent: 10/10/2025<br />>>>>=
> Subject: 000-28 Faulty<br />>>>>> <br />>>>>=
;> Good afternoon,<br />>>>>> <br />>>>>> =
I'll run these pictures past out luthier and get his advice on<br />>>=
;> this.<br />>>>>> <br />>>>>> <br />>=
>>>> Can you tell me in the meantime, are these issues on both =
sides<br />>>> of<br />>>>>> the guitar? It's not t=
oo easy to tell from the pictures.<br />>>>>> <br />>>=
>>> Kind regards,<br />>>>>> <br />>>>>=
> Ruaraidh<br />>>>>> <br />>>>>> -----Ori=
ginal Message-----<br />>>>>> From: Westside Info Box<br />&=
gt;>>>> Sent: 07/10/2025<br />>>>>> Subject: 000=
-28 Faulty<br />>>>>> <br />>>>>> -----Origin=
al Message-----<br />>>>>> From: hello@expressmusic.co.uk &l=
t;hello@expressmusic.co.uk><br />>>>>> Sent: 07 October 2=
025 13:00<br />>>>>> To: Info Mailbox <info@westsidedistr=
ibution.com><br />>>>>> Subject: 000-28 Faulty<br />>&=
gt;>>> <br />>>>>> Hi there,<br />>>>>&=
gt; <br />>>>>> We just spoke on the phone about the followi=
ng guitar.<br />>>>>> <br />>>>>> Serial numb=
er: 2921103<br />>>>>> Model: 000-28 Standard<br />>>&=
gt;>> <br />>>>>> The issue appears to be some bubblin=
g under the lacquer that is<br />>>>>> causing the lacquer t=
o chip off.<br />>>>>> <br />>>>>> Look forwa=
rd to hearing from you,<br />>>>>> <br />>>>>>=
; Kind Regards,<br />>>>>> Phil, Tim & Harriet<br />>=
>>>> <br />>>>>> Express Music<br />>>>=
>> B2 & B3 Quarry Park<br />>>>>> Old Milverton La=
ne<br />>>>>> Leamington Spa<br />>>>>> CV32 =
6RW<br />>>>>> <br />>>>>> 01926 808982<br />=
>>>> <br />>>>> -------------------------<br />>=
>> <br />>>> -----Original Message-----<br />>>> Fr=
om: Express Music (MLC) Limited<br />>>> Sent: 10/10/2025<br />>=
;>> Subject: 000-28 Faulty<br />>>> <br />>>> Hi th=
anks for getting back to us and it's just one side of the<br />>>>=
000-28.<br />>>> <br />>>> Cheers<br />>>> <br =
/>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:<br />&=
gt;>>> Case #001310 has been updated.<br />>>>> <br />=
>>>> Case Number<br />>>>> 001310<br />>>>=
> <br />>>>> Case Subject<br />>>>> 000-28 Fault=
y<br />>>>> <br />>>>> Customer<br />>>>&g=
t; Express Music (MLC) Limited<br />>>>> <br />>>>>=
Contact<br />>>>> <br />>>>> Creation Date<br />&g=
t;>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br =
/>>>> Edinburgh,<br />>>>> Lisbon, London<br />>>=
;>> <br />>>>> Case Type<br />>>>> <br />>=
>>> Case Priority<br />>>>> Medium<br />>>>&g=
t; <br />>>>> Case Status<br />>>>> Not Started<br =
/>>>>> <br />>>>> Updated By<br />>>>> =
Ruaraidh Macleod<br />>>>> <br />>>>> Date Updated<=
br />>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dubl=
in,<br />>>> Edinburgh,<br />>>>> Lisbon, London<br />=
>>>> <br />>>>> Reply to this email to update this =
case.<br />>>>> <br />>>>> ------------------------=
-<br />>>>> <br />>>>>> Message History<br />>=
;>>>> -----Original Message-----<br />>>>>> From=
: Ruaraidh Macleod<br />>>>>> Sent: 10/10/2025<br />>>=
>>> Subject: 000-28 Faulty<br />>>>>> <br />>>=
;>>> Good afternoon,<br />>>>>> <br />>>>&=
gt;> I'll run these pictures past out luthier and get his advice on<br /=
>>>> this.<br />>>>>> <br />>>>>> <b=
r />>>>>> Can you tell me in the meantime, are these issues =
on both sides<br />>>> of<br />>>>>> the guitar? It=
's not too easy to tell from the pictures.<br />>>>>> <br />=
>>>>> Kind regards,<br />>>>>> <br />>>=
>>> Ruaraidh<br />>>>>> <br />>>>>> =
-----Original Message-----<br />>>>>> From: Westside Info Bo=
x<br />>>>>> Sent: 07/10/2025<br />>>>>> Subj=
ect: 000-28 Faulty<br />>>>>> <br />>>>>> ---=
--Original Message-----<br />>>>>> From: hello@expressmusic.=
co.uk <hello@expressmusic.co.uk><br />>>>>> Sent: 07 O=
ctober 2025 13:00<br />>>>>> To: Info Mailbox <info@wests=
idedistribution.com><br />>>>>> Subject: 000-28 Faulty<br=
/>>>>>> <br />>>>>> Hi there,<br />>>&=
gt;>> <br />>>>>> We just spoke on the phone about the=
following guitar.<br />>>>>> <br />>>>>> Ser=
ial number: 2921103<br />>>>>> Model: 000-28 Standard<br />&=
gt;>>>> <br />>>>>> The issue appears to be some=
bubbling under the lacquer that is<br />>>>>> causing the l=
acquer to chip off.<br />>>>>> <br />>>>>> Lo=
ok forward to hearing from you,<br />>>>>> <br />>>>=
;>> Kind Regards,<br />>>>>> Phil, Tim & Harriet<b=
r />>>>>> <br />>>>>> Express Music<br />>=
>>>> B2 & B3 Quarry Park<br />>>>>> Old Milv=
erton Lane<br />>>>>> Leamington Spa<br />>>>>&g=
t; CV32 6RW<br />>>>>> <br />>>>>> 01926 8089=
82<br />>>>> <br />>>>> -------------------------<b=
r />>>> <br />>>> -----Original Message-----<br />>>=
;> From: Ruaraidh Macleod<br />>>> Sent: 10/10/2025<br />>&g=
t;> Subject: 000-28 Faulty<br />>>> <br />>>> Good aft=
ernoon,<br />>>> <br />>>> I'll run these pictures past o=
ut luthier and get his advice on this.<br />>>> <br />>>>=
<br />>>> Can you tell me in the meantime, are these issues on b=
oth sides of<br />>>> the guitar? It's not too easy to tell from =
the pictures.<br />>>> <br />>>> Kind regards,<br />>&=
gt;> <br />>>> Ruaraidh<br />>>> <br />>>> --=
---Original Message-----<br />>>> From: Westside Info Box<br />>=
;>> Sent: 07/10/2025<br />>>> Subject: 000-28 Faulty<br />&g=
t;>> <br />>>> -----Original Message-----<br />>>> =
From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>&g=
t;> Sent: 07 October 2025 13:00<br />>>> To: Info Mailbox <i=
nfo@westsidedistribution.com><br />>>> Subject: 000-28 Faulty<b=
r />>>> <br />>>> Hi there,<br />>>> <br />>&=
gt;> We just spoke on the phone about the following guitar.<br />>>=
;> <br />>>> Serial number: 2921103<br />>>> Model: 00=
0-28 Standard<br />>>> <br />>>> The issue appears to be =
some bubbling under the lacquer that is<br />>>> causing the lacqu=
er to chip off.<br />>>> <br />>>> Look forward to hearin=
g from you,<br />>>> <br />>>> Kind Regards,<br />>>=
;> Phil, Tim & Harriet<br />>>> <br />>>> Express =
Music<br />>>> B2 & B3 Quarry Park<br />>>> Old Milve=
rton Lane<br />>>> Leamington Spa<br />>>> CV32 6RW<br />=
>>> <br />>>> 01926 808982<br />>> <br />>> -=
------------------------<br><br>-----Original Message-----<br>From: Express=
Music (MLC) Limited<br>Sent: 17/10/2025<br>Subject: 00018 Faulty<br><br>Hi=
<br />Customer purchased from us in July<br />Photo doesnt show it that wel=
l I agree, its more of a bubble or lacquer <br />lifting under the top fini=
sh rather than a dent / chip<br />Phil<br /><br />On 2025-10-17 16:11, West=
side Distribution Ltd wrote:<br />> Case #001310 has been updated.<br />=
> <br />> =09=09Case Number<br />> =09=09001310<br />> <br />=
> =09=09Case Subject<br />> =09=09000-28 Faulty<br />> <br />>=
; =09=09Customer<br />> =09=09Express Music (MLC) Limited<br />> <b=
r />> =09=09Contact<br />> <br />> =09=09Creation Date<br />>=
=09=0907/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,=
<br />> Lisbon, London<br />> <br />> =09=09Case Type<br />> =
=09=09Question<br />> <br />> =09=09Case Priority<br />> =09=09M=
edium<br />> <br />> =09=09Case Status<br />> =09=09In Progress<=
br />> <br />> =09=09Updated By<br />> =09=09Ruaraidh Macleod<br=
/>> <br />> =09=09Date Updated<br />> =09=0917/10/2025, 16:11:0=
0 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br />> Lisbon, London<b=
r />> <br />> Reply to this email to update this case.<br />> <br=
/>> -------------------------<br />> <br />>> Message History<=
br />>> -----Original Message-----<br />>> From: Ruaraidh Macle=
od<br />>> Sent: 17/10/2025<br />>> Subject: 000-28 Faulty<br /=
>>> <br />>> Hi there,<br />>> <br />>> He managed =
to get a quick look at the pictures. It's a bit<br />>> difficult to=
tell what the actual issue is here.<br />>> <br />>> This kind=
of damage in that location is fairly consistent with a<br />>> knock=
or bump from something like a guitar stand.<br />>> <br />>> I=
can see you got the guitar in March, how long has the customer had<br />&g=
t;> the guitar?<br />>> <br />>> Ruaraidh<br />>> <br =
/>>> -----Original Message-----<br />>> From: Express Music (ML=
C) Limited<br />>> Sent: 17/10/2025<br />>> Subject: 000-28 Fau=
lty<br />>> <br />>> Hi<br />>> Did you get chance to spe=
ak to the your luthier ?<br />>> customer is getting worried we have =
forgot about him ....<br />>> Fyi its a ooo18 not 28 (our error)<br /=
>>> Phil<br />>> :)<br />>> <br />>> On 2025-10-10 =
13:22, Westside Distribution Ltd wrote:<br />>>> Case #001310 has =
been updated.<br />>>> <br />>>> Case Number<br />>>=
;> 001310<br />>>> <br />>>> Case Subject<br />>>=
;> 000-28 Faulty<br />>>> <br />>>> Customer<br />>=
>> Express Music (MLC) Limited<br />>>> <br />>>> C=
ontact<br />>>> <br />>>> Creation Date<br />>>>=
07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,<br />>> Edi=
nburgh,<br />>>> Lisbon, London<br />>>> <br />>>&g=
t; Case Type<br />>>> <br />>>> Case Priority<br />>&g=
t;> Medium<br />>>> <br />>>> Case Status<br />>>=
;> Not Started<br />>>> <br />>>> Updated By<br />>=
>> Ruaraidh Macleod<br />>>> <br />>>> Date Updated=
<br />>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,=
<br />>> Edinburgh,<br />>>> Lisbon, London<br />>>>=
; <br />>>> Reply to this email to update this case.<br />>>=
> <br />>>> -------------------------<br />>>> <br />&=
gt;>>> Message History<br />>>>> -----Original Message=
-----<br />>>>> From: Ruaraidh Macleod<br />>>>> Se=
nt: 10/10/2025<br />>>>> Subject: 000-28 Faulty<br />>>&g=
t;> <br />>>>> Good afternoon,<br />>>>> <br />&=
gt;>>> I'll run these pictures past out luthier and get his advice=
on<br />>> this.<br />>>>> <br />>>>> <br />=
>>>> Can you tell me in the meantime, are these issues on both =
sides<br />>> of<br />>>>> the guitar? It's not too easy =
to tell from the pictures.<br />>>>> <br />>>>> Kin=
d regards,<br />>>>> <br />>>>> Ruaraidh<br />>&=
gt;>> <br />>>>> -----Original Message-----<br />>>=
>> From: Westside Info Box<br />>>>> Sent: 07/10/2025<br =
/>>>>> Subject: 000-28 Faulty<br />>>>> <br />>&=
gt;>> -----Original Message-----<br />>>>> From: hello@ex=
pressmusic.co.uk <hello@expressmusic.co.uk><br />>>>> Sen=
t: 07 October 2025 13:00<br />>>>> To: Info Mailbox <info@we=
stsidedistribution.com><br />>>>> Subject: 000-28 Faulty<br =
/>>>>> <br />>>>> Hi there,<br />>>>> <=
br />>>>> We just spoke on the phone about the following guitar=
.<br />>>>> <br />>>>> Serial number: 2921103<br />=
>>>> Model: 000-28 Standard<br />>>>> <br />>>=
;>> The issue appears to be some bubbling under the lacquer that is<b=
r />>>>> causing the lacquer to chip off.<br />>>>>=
<br />>>>> Look forward to hearing from you,<br />>>>=
> <br />>>>> Kind Regards,<br />>>>> Phil, Tim &=
amp; Harriet<br />>>>> <br />>>>> Express Music<br =
/>>>>> B2 & B3 Quarry Park<br />>>>> Old Milver=
ton Lane<br />>>>> Leamington Spa<br />>>>> CV32 6R=
W<br />>>>> <br />>>>> 01926 808982<br />>>&g=
t; <br />>>> -------------------------<br />>> <br />>>=
; -----Original Message-----<br />>> From: Express Music (MLC) Limite=
d<br />>> Sent: 10/10/2025<br />>> Subject: 000-28 Faulty<br />=
>> <br />>> Hi thanks for getting back to us and it's just one =
side of the<br />>> 000-28.<br />>> <br />>> Cheers<br />=
>> <br />>> On 2025-10-10 13:22, Westside Distribution Ltd wrot=
e:<br />>>> Case #001310 has been updated.<br />>>> <br /=
>>>> Case Number<br />>>> 001310<br />>>> <br />=
>>> Case Subject<br />>>> 000-28 Faulty<br />>>>=
<br />>>> Customer<br />>>> Express Music (MLC) Limited<=
br />>>> <br />>>> Contact<br />>>> <br />>&g=
t;> Creation Date<br />>>> 07/10/2025, 14:29:00 (GMT) Greenwich=
Mean Time : Dublin,<br />>> Edinburgh,<br />>>> Lisbon, Lon=
don<br />>>> <br />>>> Case Type<br />>>> <br />=
>>> Case Priority<br />>>> Medium<br />>>> <br /=
>>>> Case Status<br />>>> Not Started<br />>>> <=
br />>>> Updated By<br />>>> Ruaraidh Macleod<br />>&g=
t;> <br />>>> Date Updated<br />>>> 10/10/2025, 13:22:=
18 (GMT) Greenwich Mean Time : Dublin,<br />>> Edinburgh,<br />>&g=
t;> Lisbon, London<br />>>> <br />>>> Reply to this em=
ail to update this case.<br />>>> <br />>>> -------------=
------------<br />>>> <br />>>>> Message History<br />=
>>>> -----Original Message-----<br />>>>> From: Rua=
raidh Macleod<br />>>>> Sent: 10/10/2025<br />>>>> =
Subject: 000-28 Faulty<br />>>>> <br />>>>> Good af=
ternoon,<br />>>>> <br />>>>> I'll run these pictur=
es past out luthier and get his advice on<br />>> this.<br />>>=
>> <br />>>>> <br />>>>> Can you tell me in t=
he meantime, are these issues on both sides<br />>> of<br />>>&=
gt;> the guitar? It's not too easy to tell from the pictures.<br />>&=
gt;>> <br />>>>> Kind regards,<br />>>>> <br =
/>>>>> Ruaraidh<br />>>>> <br />>>>> --=
---Original Message-----<br />>>>> From: Westside Info Box<br /=
>>>>> Sent: 07/10/2025<br />>>>> Subject: 000-28 Fa=
ulty<br />>>>> <br />>>>> -----Original Message----=
-<br />>>>> From: hello@expressmusic.co.uk <hello@expressmus=
ic.co.uk><br />>>>> Sent: 07 October 2025 13:00<br />>>=
;>> To: Info Mailbox <info@westsidedistribution.com><br />>&=
gt;>> Subject: 000-28 Faulty<br />>>>> <br />>>>=
> Hi there,<br />>>>> <br />>>>> We just spoke o=
n the phone about the following guitar.<br />>>>> <br />>>=
;>> Serial number: 2921103<br />>>>> Model: 000-28 Standa=
rd<br />>>>> <br />>>>> The issue appears to be som=
e bubbling under the lacquer that is<br />>>>> causing the lacq=
uer to chip off.<br />>>>> <br />>>>> Look forward =
to hearing from you,<br />>>>> <br />>>>> Kind Rega=
rds,<br />>>>> Phil, Tim & Harriet<br />>>>> <b=
r />>>>> Express Music<br />>>>> B2 & B3 Quarry=
Park<br />>>>> Old Milverton Lane<br />>>>> Leamin=
gton Spa<br />>>>> CV32 6RW<br />>>>> <br />>>=
;>> 01926 808982<br />>>> <br />>>> ---------------=
----------<br />>> <br />>> -----Original Message-----<br />>=
;> From: Ruaraidh Macleod<br />>> Sent: 10/10/2025<br />>> S=
ubject: 000-28 Faulty<br />>> <br />>> Good afternoon,<br />>=
;> <br />>> I'll run these pictures past out luthier and get his a=
dvice on this.<br />>> <br />>> <br />>> Can you tell me =
in the meantime, are these issues on both sides of<br />>> the guita=
r? It's not too easy to tell from the pictures.<br />>> <br />>&g=
t; Kind regards,<br />>> <br />>> Ruaraidh<br />>> <br />=
>> -----Original Message-----<br />>> From: Westside Info Box<b=
r />>> Sent: 07/10/2025<br />>> Subject: 000-28 Faulty<br />>=
;> <br />>> -----Original Message-----<br />>> From: hello@e=
xpressmusic.co.uk <hello@expressmusic.co.uk><br />>> Sent: 07 O=
ctober 2025 13:00<br />>> To: Info Mailbox <info@westsidedistribut=
ion.com><br />>> Subject: 000-28 Faulty<br />>> <br />>&g=
t; Hi there,<br />>> <br />>> We just spoke on the phone about =
the following guitar.<br />>> <br />>> Serial number: 2921103<b=
r />>> Model: 000-28 Standard<br />>> <br />>> The issue =
appears to be some bubbling under the lacquer that is<br />>> causing=
the lacquer to chip off.<br />>> <br />>> Look forward to hear=
ing from you,<br />>> <br />>> Kind Regards,<br />>> Phil=
, Tim & Harriet<br />>> <br />>> Express Music<br />>>=
; B2 & B3 Quarry Park<br />>> Old Milverton Lane<br />>> Le=
amington Spa<br />>> CV32 6RW<br />>> <br />>> 01926 8089=
82<br />> <br />> -------------------------<br><br> </span></p>
</blockquote>
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