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Date: Wed, 14 Jul 2021 16:05:28 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: John Williams <electroharmonixuk@virginmedia.com>
Subject: Re: Faulty Holy Grail
In-Reply-To: <6153a489-784b-a134-9d97-b84224324b9c@virginmedia.com>
References: <f0d2dec2c0ea0639b806812dc37cfc1a@expressmusic.co.uk>
 <6153a489-784b-a134-9d97-b84224324b9c@virginmedia.com>
Message-ID: <af54b60fd964e248a19d34cfeb06d6b0@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Also, could confirm the return address, please?

Tim.

Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 14/07/2021 15:57, John Williams wrote:
> Hi, you send it to us. We repair it and return it.
>
> Thanks,
>
> JW
>
> On 07/14/2021 15:56, Express Music wrote:
>
>> Hi,
>>
>> we have had a Holy Grail Max return by a customer that has stopped 
>> working.
>> We did try it on return and it's not powering up but there was a 
>> strong smell of smoke?
>> The customer purchased it from us on 9/02/21.
>> Just wonder what your procedure is for getting it returned?
>>
>> Regards
>>
>> Tim.
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>
> --