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Date: Wed, 20 Jul 2022 11:17:42 +0100
From: Express Music <hello@expressmusic.co.uk>
To: Sanjay Rai <raix7@icloud.com>
Subject: Re: Fender Champions Amp
In-Reply-To: <1EBD1DF1-3A51-42D5-A1C6-76D319EC54E0@icloud.com>
References: <9e08f24c0b6ba66cc0dff0163960d301@expressmusic.co.uk>
 <1EBD1DF1-3A51-42D5-A1C6-76D319EC54E0@icloud.com>
Message-ID: <22d198ebabc23ae3027f170e0768c6a9@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

If you can drop us a message on here on the day you want to come over, 
we can just double check someone will be there for you :)

Kind regards,
Harriet

Express Music

On 20/07/2022 10:42, Sanjay Rai wrote:
> Cheers Harriet,
>
> I’m happy to wait and pop into your new store next week, would I have
> to arrange a time or just come whenever ?
>
> Regards
>
> Sanjay Rai
>
>> On 20 Jul 2022, at 09:44, Express Music <hello@expressmusic.co.uk> 
>> wrote:
>>
>> It's the amp or cable then. We can arrange a time to pop in and 
>> test/sort it out this week or if you can wait till next week, you can 
>> come to the new shop in Leamington. Let us know what suits you best :)
>>
>> Kind regards,
>> Harriet
>>
>> Express Music
>>
>>> On 19/07/2022 21:53, Sanjay Rai wrote:
>>> Hello Harriet,
>>>
>>> I followed the instructions you gave me and there was no sound. 
>>> Hope
>>> this information helps
>>>
>>> Regards
>>>
>>> Sanjay Rai
>>>
>>>>> On 19 Jul 2022, at 13:50, Express Music 
>>>>> <hello@expressmusic.co.uk> wrote:
>>>>
>>>> Hi Sanjay,
>>>>
>>>> Try this test...
>>>> Plug your amp and cable is an normal without the guitar. Turn the 
>>>> volume up on the amp and touch the end of the cable with your 
>>>> finger. Does it make a sound?
>>>>
>>>> This will help us determine which part is the problem.
>>>>
>>>> Kind regards,
>>>> Harriet
>>>>
>>>> Express Music
>>>>
>>>>> On 19/07/2022 09:00, Sanjay Rai wrote:
>>>>> Good Morning Harriet
>>>>>
>>>>> Thanks for the quick reply. I don’t have another cable. Is it 
>>>>> worth
>>>>> buying a new one just to test out or should we arrange a time for 
>>>>> me
>>>>> to come and visit when your new shop is open ? I’m happy to wait 
>>>>> until
>>>>> you guys have set up. I have my acoustic guitar to keep me 
>>>>> company in
>>>>> the mean time, lol
>>>>>
>>>>> Regards
>>>>>
>>>>> Sanjay Rai
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>>>> On 19 Jul 2022, at 07:32, Express Music 
>>>>>>> <hello@expressmusic.co.uk> wrote:
>>>>>>
>>>>>> Morning Sanjay,
>>>>>>
>>>>>> Sorry to hear you are having an issue with your new gear. As the 
>>>>>> amp is powering on and showing a light, the first thing we would 
>>>>>> try is a new cable. Do you have an alternative cable you can try? 
>>>>>> If not maybe we could arrange a time to meet at the shop and get 
>>>>>> it tested for you.
>>>>>>
>>>>>> It is rather unfortunate timing with us in the middle of our 
>>>>>> move but we will do our best to get this sorted asap for you.
>>>>>>
>>>>>> Kind regards,
>>>>>> Harriet
>>>>>>
>>>>>> Express Music
>>>>>>
>>>>>>> On 18/07/2022 18:04, Sanjay Rai wrote:
>>>>>>> Good evening Express Music
>>>>>>>
>>>>>>> I purchase a brand new Fender champions 20 amp last week for my 
>>>>>>> new
>>>>>>> guitar. I have used it a couple times over the weekend and 
>>>>>>> worked
>>>>>>> fine. However, after plugging in and turning on today, there is 
>>>>>>> no
>>>>>>> pick up. The power light is on and the guitar is connected but 
>>>>>>> no
>>>>>>> sound. I’m aware of your move to Lemington so understand that I 
>>>>>>> cannot
>>>>>>> visit you to test the amp, I’m not sure if it is the amp, 
>>>>>>> guitar or
>>>>>>> cable. All three are brand new instruments less than a week 
>>>>>>> old. Is
>>>>>>> there any advice you can provide to help me diagnose what 
>>>>>>> device is
>>>>>>> faulty, while I wait for your new shop to open ? Thanks
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Sanjay Rai
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>
>>>>>>
>>>>
>>>>
>>
>>