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Date: Thu, 19 Feb 2026 15:23:57 +0000
From: hello@expressmusic.co.uk
To: Gareth Bailey <gareth.bailey13@outlook.com>
Subject: Re: Victory v140
In-Reply-To: <AMBP190MB2352457956475656E5046FAAE76BA@AMBP190MB2352.EURP190.PROD.OUTLOOK.COM>
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Hi Gareth,

No problem, if you can get it boxed up we'll arrange a collection, are 
you able to print a label if we send you a link?
We don't have anything similar in at the moment but I'll let you know if 
anything comes in in the near future.

Thanks.
Tim


On 2026-02-19 14:31, Gareth Bailey wrote:
> Definitely not a local engineer, iv had an amp repaired locally
> before and it didnt go well/had an ongoing issue. . . I've done a bit
> of research and I'm sure it will be the reverb valve. . Unfortunately
> I think it will annoy me even if it's repaired. . I think I'll always
> be waiting for it to start playing up. .
>  It's a real shame because it looks great and sounds great. (When
> working) I tend to fall out with things altogether when it isn't going
> rite. . Will look at a different brand amp i think. . If you have any
> suggestions I'm happy to hear them or even something you have in stock
> I'd consider it if it's the right thing for me.
>  Regards
>  Gareth.
> 
>  Sent from Outlook for Android [1]
> -------------------------
> 
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, February 19, 2026 11:03:33 AM
> To: Gareth Bailey <gareth.bailey13@outlook.com>
> Subject: Re: Victory v140
> 
> Hi Gareth,
> 
> really sorry your still having a problem with the reverb.
> We're pretty sure the reverb is valve driven so it could be a dicky
> valve after it's warmed up.
> A couple of options for we happily get it collected and give you a
> full
> refund or get it repaired and returned if you still want it or if you
> a
> local engineer who could take a look we will cover the cost of fixing
> it.
> Let us know what's best for you and we'll get it sorted.
> 
> Kind regards.
> Tim.
> 
> On 2026-02-18 20:25, Gareth Bailey wrote:
>> I gave it a look over, there was an obvious loose connection on a
>> phono/interconnect on the reverb so assumed the problem would be
>> fixed, was feeling really positive about it, gave it a good run out
>> and 20 mins in, the same thing. . Instantly took the cover off
> (being
>> carefully of the heat etc) thought the heat may have caused some
>> movement and maybe worked loose again which would be an easy fix,
> but
>> no, all in correctly with the same issue.
>>  Apologies as I'm sure with second hand gear this just becomes a
>> headache. I'm thinking it's going to have to come back 😩 unless
> you
>> have any other ideas?
>>  Let me know. Amp is beautiful and sounds great so no issues there.
>> 
>>  Sent from Outlook for Android [1]
>> -------------------------
>> 
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, February 18, 2026 4:52:21 PM
>> To: Gareth Bailey <gareth.bailey13@outlook.com>
>> Subject: Re: Victory v140
>> 
>> Hi Gareth,
>> 
>> No rush at all, we are back in tomorrow 11am.
>> 
>> Kind Regards,
>> Phil
>> Express Music
>> 
>> On 2026-02-18 16:48, Gareth Bailey wrote:
>>> OK Phil. Leave it with me all take the back off at some point and
>>> take a look, I'll check nothing else is loose as it's most likely a
>>> transit issue I'm guessing. Might not get chance straight away but
>>> will contact you as soon as I have. I'm assuming you guys close at
> 5
>>> so will catch up with you again tomorrow.
>>>  Regards
>>>  Gareth.
>>> 
>>>  Sent from Outlook for Android [1]
>>> -------------------------
>>> 
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: Wednesday, February 18, 2026 4:41:07 PM
>>> To: Gareth Bailey <gareth.bailey13@outlook.com>
>>> Subject: Re: Victory v140
>>> 
>>> Hi Gareth,
>>> 
>>> So Sorry you are having this issue. We have checked your video and
>> the
>>> 
>>> first thing we would double check is the send and return
> connections
>>> haven't worked lose in transit. Are you able to take the back off
>> and
>>> check this? This won't effect any warranty, we obviously just want
>> to
>>> get to the bottom of it and get it working how it should. If you
>>> aren't
>>> happy doing this we can arrange to get it back here.
>>> 
>>> Kind Regards,
>>> Phil
>>> Express Music
>>> 
>>> On 2026-02-18 16:31, Gareth Bailey wrote:
>>>> ​20260218_162830.mp4 [1]​
>>>> 
>>>>  Sent from Outlook for Android [2]
>>>> 
>>>> Links:
>>>> ------
>>>> [1]
>>>> 
>>> 
>> 
> https://1drv.ms/v/c/ab3fe4ca963d7375/IQD4pLZEPFwlSKpaZWyWN1GKAUjCSyqu2ERvWAHdMmnibkM
> [2]
>> [2]
>>> [2]
>>>> [2] https://aka.ms/AAb9ysg
>>> 
>>> 
>>> 
>>> Links:
>>> ------
>>> [1] https://aka.ms/AAb9ysg
>>> [2]
>>> 
>> 
> https://1drv.ms/v/c/ab3fe4ca963d7375/IQD4pLZEPFwlSKpaZWyWN1GKAUjCSyqu2ERvWAHdMmnibkM
> [2]
>> [2]
>> 
>> 
>> 
>> Links:
>> ------
>> [1] https://aka.ms/AAb9ysg
>> [2]
>> 
> https://1drv.ms/v/c/ab3fe4ca963d7375/IQD4pLZEPFwlSKpaZWyWN1GKAUjCSyqu2ERvWAHdMmnibkM
> [2]
> 
> 
> 
> Links:
> ------
> [1] https://aka.ms/AAb9ysg
> [2] 
> https://1drv.ms/v/c/ab3fe4ca963d7375/IQD4pLZEPFwlSKpaZWyWN1GKAUjCSyqu2ERvWAHdMmnibkM