MIME-Version: 1.0
Date: Thu, 31 Aug 2023 11:03:18 +0100
From: hello@expressmusic.co.uk
To: brody cripwell <brodycripwell@gmail.com>
Subject: Re: Express Music Enquiry - 5366
In-Reply-To: <CACYADK5BdGSpzwBmqTSqSsiYn=7rLYvQufo-VoLFX-=ceOBmRg@mail.gmail.com>
References: <67E54D3F71904D97B6BC1AFCD9B032A5@itpartnership.com>
 <173af16f277179c7f6aa86071ed8c551@expressmusic.co.uk>
 <CACYADK7-ob7t3VU_KEWhGfErMSpaS_0NCjZ=+2To79Dos1hZUQ@mail.gmail.com>
 <df2e2824cb86faa3957773da447dfba8@expressmusic.co.uk>
 <CACYADK7o8ofVXKV+67_i4-psEY=-1Xey_yKqLf49t8RtuE_iiA@mail.gmail.com>
 <4ccd463bfa981b65de0aafdd076c0700@expressmusic.co.uk>
 <CACYADK7pX5ho_SCXU3gmhcUu1rJ-KEL8LFZw4-KSU_p7fVo+HA@mail.gmail.com>
 <3b0a42f09d1c53b2fa518eae5bb43cf3@expressmusic.co.uk>
 <CACYADK75sHyW6MJP1X_19tfnX49G7g14V_ytopG5iEBL8vhQRw@mail.gmail.com>
 <c8a912917d00d0125056c1cce660b09c@expressmusic.co.uk>
 <CACYADK5E5qo1n5_wSvgPJwT_P_YQVfct7O4LBLtmREU-O8z7=A@mail.gmail.com>
 <5d18d9c7e368d356b2d5a483d7f114c7@expressmusic.co.uk>
 <CACYADK5BdGSpzwBmqTSqSsiYn=7rLYvQufo-VoLFX-=ceOBmRg@mail.gmail.com>
Message-ID: <cb65daaa5d557774551281a4ede45edd@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

Hi Brody,

We have a card saying it was delivered to our neighbours earlier this 
morning. Their shutters are down at the moment but as soon as they are 
back we will go and grab it. Don't panic they take in a lot of our early 
morning deliveries as we don't open till 11am.

Kind Regards,
Harriet

On 2023-08-31 08:58, brody cripwell wrote:
> Good morning!
> 
> Just wanted to make sure you got the amp, I got an email saying it was
> delivered but didn't recognise the address...
> 
> Just making sure there's no problems,
> 
> Thank you! :)
> -Brody..
> 
> On Wed, 30 Aug 2023, 14:05 , <hello@expressmusic.co.uk> wrote:
> 
>> Hi Brody,
>> 
>> Thanks for letting us know. It's always nice when things go to plan.
>> 
>> Should be with us tomorrow and we will in touch to confirm your
>> refund.
>> 
>> Kind Regards,
>> Harriet
>> 
>> On 2023-08-30 13:58, brody cripwell wrote:
>>> Hi, Me again...
>>> 
>>> Just had FedEx come pick up the amp, Hopefully should be with you
>>> soon.
>>> Let me know if there's anything else you need,
>>> Thank you!
>>> 
>>> -Brody..
>>> 
>>> On Fri, 25 Aug 2023 at 11:50, <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Yeah of course no problem, normally you can sort it all out
>> through
>>>> that
>>>> link I sent over last night.
>>>> 
>>>> If you could please just let us know once it has been collected
>> that
>>>> 
>>>> would be great : )
>>>> 
>>>> Have a nice weekend Brody
>>>> 
>>>> Kind Regards,
>>>> Harriet
>>>> 
>>>> On 2023-08-25 11:43, brody cripwell wrote:
>>>>> Got them sorted out fine just trying to sort out something with
>>>> FedEx
>>>>> as I will only be around next Wednesday,
>>>>> 
>>>>> Hope that's all OK,
>>>>> 
>>>>> Thanks
>>>>> Brody.-
>>>>> 
>>>>> On Fri, 25 Aug 2023, 11:25 , <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Morning Brody,
>>>>>> 
>>>>>> Just checking you got the labels ok for your return?
>>>>>> 
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> 
>>>>>> On 2023-08-24 16:59, brody cripwell wrote:
>>>>>>> Yes I can print one, And preferably, Wednesday, Hopefully at
>>>> some
>>>>>>> point in the morning if that's in your control, Haha!
>>>>>>> 
>>>>>>> If there's anything else you need, just let me know :)
>>>>>>> Thanks.-
>>>>>>> Brody
>>>>>>> 
>>>>>>> On Thu, 24 Aug 2023 at 16:21, <hello@expressmusic.co.uk>
>> wrote:
>>>>>>> 
>>>>>>>> Yeah sure, if you can please get it packaged up best you can.
>>>>>>>> 
>>>>>>>> Last two questions from our end.
>>>>>>>> 
>>>>>>>> - Are you able to print off a returns label if we email it
>>>> over?
>>>>>>>> - What day is best for me to arrange the collection? Someone
>>>> will
>>>>>>>> need
>>>>>>>> to physically be there with item for collection.
>>>>>>>> 
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>> 
>>>>>>>> On 2023-08-24 16:13, brody cripwell wrote:
>>>>>>>>> Hi,
>>>>>>>>> 
>>>>>>>>> Could we do that collection? Sounds like the perfect way to
>> do
>>>>>> it,
>>>>>>>> I
>>>>>>>>> kept all the original boxing so I'll try to package it as
>> well
>>>>>> as
>>>>>>>> you
>>>>>>>>> guys did.
>>>>>>>>> 
>>>>>>>>> Thank you for being so helpful!
>>>>>>>>> 
>>>>>>>>> Brody, :)
>>>>>>>>> 
>>>>>>>>> On Thu, 24 Aug 2023 at 16:08, <hello@expressmusic.co.uk>
>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> Yeah we totally understand Brody, don't worry : )
>>>>>>>>>> 
>>>>>>>>>> We can arrange a collection using the same company who
>>>>>> delivered
>>>>>>>>>> it(FedEx). The £50 cost will just get taken off your
>> refund
>>>>>> and
>>>>>>>> we
>>>>>>>>>> take
>>>>>>>>>> a hit on the outgoing delivery. We like to think it's the
>>>>>> fairest
>>>>>>>>>> way of
>>>>>>>>>> doing it.
>>>>>>>>>> 
>>>>>>>>>> Alternatively you are welcome to arrange the return
>> shipment
>>>>>>>>>> yourself if
>>>>>>>>>> you think you can find a cheaper option. Parcels2go are
>>>>>> normally
>>>>>>>>>> pretty
>>>>>>>>>> good for low rates. Please make sure it is packaged up well
>>>> and
>>>>>>>> send
>>>>>>>>>> us
>>>>>>>>>> the tracking info if you do this.
>>>>>>>>>> 
>>>>>>>>>> Return Address:
>>>>>>>>>> 
>>>>>>>>>> Open for deliveries: Tuesday to Saturday 11am-5pm
>>>>>>>>>> Express Music
>>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>>> Old Milverton Lane
>>>>>>>>>> Leamington Spa
>>>>>>>>>> CV32 6RW
>>>>>>>>>> 
>>>>>>>>>> Tel: 01926 808982
>>>>>>>>>> 
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>> 
>>>>>>>>>> On 2023-08-24 15:40, brody cripwell wrote:
>>>>>>>>>>> Not particularly a fan of the replaced speaker and
>> tubes...
>>>>>>>>>> Doesn't
>>>>>>>>>>> particularly fit the 'sound' that's in my head, Haha!
>>>>>>>>>>> Sorry, Hope that's okay.-
>>>>>>>>>>> 
>>>>>>>>>>> Also saw you had the option for a collection? Assuming
>> this
>>>>>>>> would
>>>>>>>>>> be a
>>>>>>>>>>> 'large item', Thus £50? Could you perhaps explain that
>>>>>> process?
>>>>>>>>>> (if
>>>>>>>>>>> that's an option of course..)
>>>>>>>>>>> 
>>>>>>>>>>> Thanks again,
>>>>>>>>>>> -Brody
>>>>>>>>>>> 
>>>>>>>>>>> On Thu, 24 Aug 2023 at 15:21, <hello@expressmusic.co.uk>
>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> Hi Brody,
>>>>>>>>>>>> 
>>>>>>>>>>>> Yes of course you are welcome to return it.
>>>>>>>>>>>> 
>>>>>>>>>>>> Can we ask what the reason for return is?
>>>>>>>>>>>> 
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>> Express Music
>>>>>>>>>>>> 
>>>>>>>>>>>> On 2023-08-24 15:14, brodycripwell@gmail.com wrote:
>>>>>>>>>>>>> Name: Brody Cripwell
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Address: 5 Aetheric Road
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Postcode: CM7 2NF
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Telephone: 07960275667
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Email: brodycripwell@gmail.com
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Enquiry: Return of a 'Pre-Owned Fender Blues Deluxe
>>>> Reissue
>>>>>>>>>> Tweed
>>>>>>>>>>>>> Combo Inc. Cover & Footswitch'