MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit
Date: Fri, 24 Sep 2021 12:29:20 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Oreste Gargaro <oreste@westsidedistribution.com>
Subject: RE: Fault LX1RE
In-Reply-To: <AM0PR08MB3905F25FD1B2175D8BD22D39BBA49@AM0PR08MB3905.eurprd08.prod.outlook.com>
References: <21020a33659d7c278268b0545e63f05b@expressmusic.co.uk>
 <AM0PR08MB3905CD882B6D64FBC33C1F4BBBDD9@AM0PR08MB3905.eurprd08.prod.outlook.com>
 <db085be6-2a56-403f-886c-8c2ce769087f.3cd26d61-be5c-448e-868f-197a641e81c5.2ef5326b-f603-45c2-ab69-bc05da8bd82f@emailsignatures365.codetwo.com>
 <AM0PR08MB3905F25FD1B2175D8BD22D39BBA49@AM0PR08MB3905.eurprd08.prod.outlook.com>
Message-ID: <8bb00b19f29252674912e3f9a2672468@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Oreste,

thank you for the report, I've spoken to the customer and he's happy 
for you to go ahead and repair it and also said thank you
for not charging. :-)


Kind Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 24/09/2021 10:47, Oreste Gargaro wrote:
> Hi Tim,
>  We have assessed your LX1RE and it has taken a knock which has
> caused the separation.
>  The kerfing is broken inside the guitar which is the evidence of
> some sort of impact.
>
>  We can glue it up and we won’t charge for this, but it may not be a
> completely invisible repair.
>
>  Regards
>  Oreste
>
>  ORESTE GARGARO
>
> 100 Fifty Pitches Road
> Glasgow
> G51 4EB
> T: 0141 248 4812 [1]
> oreste@westsidedistribution.com | www.westsidedistribution.com 		 [2]
> [3] [4] [5]
>
>  The content of this email is confidential and intended for the
> recipient specified in message only. It is strictly forbidden to 
> share
> any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, 
> please
> reply to this message and follow with its deletion, so that we can
> ensure such a mistake does not occur in the future.
> Please do not print this email unless it is necessary. Every
> unprinted email helps the environment.
>
>  -----Original Message-----
>  From: Info Mailbox
>  Sent: 17 September 2021 12:20
>  To: Express Music <coventry@expressmusic.co.uk>
>  Subject: RE: Fault LX1RE
>
>  Hi Tim,
>  Lets take a look on RA-WDL-001493
>
>  Cheers
>  Oreste
>
>  -----Original Message-----
>  From: Express Music <coventry@expressmusic.co.uk>
>  Sent: 16 September 2021 12:49
>  To: Info Mailbox <info@westsidedistribution.com>
>  Subject: Fault LX1RE
>
>  Hi,
>
>  We have had a customer return an LX1RE S/N 362605 which the back has
> started to come away from the side (see attached image) The guitar 
> was
> purchased from us 4/06/21.
>  Obviously, we would like to get this returned asap, please?
>
>  Regards
>
>  Tim.
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>
>
> Links:
> ------
> [1] tel:01412484812
> [2] https://www.facebook.com/westsidedistribution/
> [3] https://twitter.com/westside_uk
> [4] https://www.youtube.com/user/westsidedistribution
> [5] https://www.instagram.com/westsidedistro/