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References: <C019E5AF599845DFB444885E16D88B59@itpartnership.com>
 <7285028b90574860e8f419ef91ec22ee@expressmusic.co.uk> <CAAxp+WyVvFx42nE0akDsE0m8Ms0gG0w26z5FbKY65PzACcJkfw@mail.gmail.com>
 <8bbfaa3daf5002fd3b7716e18b0986a4@expressmusic.co.uk>
In-Reply-To: <8bbfaa3daf5002fd3b7716e18b0986a4@expressmusic.co.uk>
From: Joshua Hounsome <jjhounsome@gmail.com>
Date: Thu, 26 Feb 2026 11:49:02 +0000
Message-ID: <CAAxp+WyGn9E9amMdcqdr=gnXjyb2rU6xJi818Ab2J33h1yw_og@mail.gmail.com>
Subject: Re: Express Music Enquiry - 7469
To: hello@expressmusic.co.uk
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Amazing, thank you so much!

On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk> wrote:

> Hi Josh,
>
> Yes, we can help with that, I'll get a cost of the part and any carriage
> and send you a payment link then we'll get it on order for you and work
> out fitting when we get it. From memory they're not to difficult to fit.
>
> Regards.
> Tim.
>
> On 2026-02-26 09:50, Joshua Hounsome wrote:
> > Hello,
> >
> > Hope you are well!
> >
> > Sorry it's been a little bit of time. I checked and it looks like I
> > completely forgot to get my warranty set up when I bought my guitar!
> >
> > I popped in a couple of weeks ago and the chap I spoke to advised me
> > to get in touch with Taylor reg. the warranty because of this.
> >
> > I've attached the mail exchange I had with Taylor Support about the
> > part. The TL;DR is that they still sell replacement pre-amps.
> >
> > I just wanted to check with yourselves the best next course of action:
> > If I order the part and bring it in are you able to help me replace
> > it? Or are you able to order the part for me and I pay you for the
> > part and any labour? Is that a service you offer?
> >
> > Sorry for being a bit clueless!
> >
> > Thanks
> > Josh
> >
> > On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk> wrote:
> >
> >> Hi Josh,
> >>
> >> When you get a chance, run it down to us and we will test it for
> >> you.
> >> These battery units are quite picky on what batteries they like as
> >> different brands are different sizes. Hopefully it is a simple fix.
> >> If
> >> not, as long as you registered it with Taylor it should be under
> >> warranty. We are open Tuesday to Saturday 11am-5pm, pop over any
> >> time.
> >>
> >> Kind Regards,
> >> Harriet
> >> Express Music
> >>
> >> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
> >>> Name: Josh Hounsome
> >>>
> >>> Address: 23 Burns Road
> >>> Leamington Spa
> >>>
> >>> Postcode: CV32 7EL
> >>>
> >>> Telephone: 07468536324
> >>>
> >>> Email: jjhounsome@gmail.com
> >>>
> >>> Enquiry: Hello!
> >>> I'm not sure if you can help, but I bought a Taylor Academy 12e a
> >> few
> >>> years ago, and it looks like the ES-B Pre-amp unit has given up.
> >> I've
> >>> tried changing batteries but I can't get the tuner to work, or to
> >> get
> >>> any sounds through an amp.
> >>> Bit of a long-shot, but I wasn't sure whether you had any way of
> >>> getting the pre-2022 ES-B units, or anything that might be a
> >> suitable
> >>> replacement?
> >>> Thanks for your time,
> >>> Josh
>
>

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<div dir=3D"auto">Amazing, thank you so much!</div><br><div class=3D"gmail_=
quote gmail_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Thu, =
26 Feb 2026, 11:08 , &lt;<a href=3D"mailto:hello@expressmusic.co.uk">hello@=
expressmusic.co.uk</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote=
" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">H=
i Josh,<br>
<br>
Yes, we can help with that, I&#39;ll get a cost of the part and any carriag=
e <br>
and send you a payment link then we&#39;ll get it on order for you and work=
 <br>
out fitting when we get it. From memory they&#39;re not to difficult to fit=
.<br>
<br>
Regards.<br>
Tim.<br>
<br>
On 2026-02-26 09:50, Joshua Hounsome wrote:<br>
&gt; Hello,<br>
&gt; <br>
&gt; Hope you are well!<br>
&gt; <br>
&gt; Sorry it&#39;s been a little bit of time. I checked and it looks like =
I<br>
&gt; completely forgot to get my warranty set up when I bought my guitar!<b=
r>
&gt; <br>
&gt; I popped in a couple of weeks ago and the chap I spoke to advised me<b=
r>
&gt; to get in touch with Taylor reg. the warranty because of this.<br>
&gt; <br>
&gt; I&#39;ve attached the mail exchange I had with Taylor Support about th=
e<br>
&gt; part. The TL;DR is that they still sell replacement pre-amps.<br>
&gt; <br>
&gt; I just wanted to check with yourselves the best next course of action:=
<br>
&gt; If I order the part and bring it in are you able to help me replace<br=
>
&gt; it? Or are you able to order the part for me and I pay you for the<br>
&gt; part and any labour? Is that a service you offer?<br>
&gt; <br>
&gt; Sorry for being a bit clueless!<br>
&gt; <br>
&gt; Thanks<br>
&gt; Josh<br>
&gt; <br>
&gt; On Sat, 24 Jan 2026, 10:54 , &lt;<a href=3D"mailto:hello@expressmusic.=
co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmusic.co.uk</a>&gt=
; wrote:<br>
&gt; <br>
&gt;&gt; Hi Josh,<br>
&gt;&gt; <br>
&gt;&gt; When you get a chance, run it down to us and we will test it for<b=
r>
&gt;&gt; you.<br>
&gt;&gt; These battery units are quite picky on what batteries they like as=
<br>
&gt;&gt; different brands are different sizes. Hopefully it is a simple fix=
.<br>
&gt;&gt; If<br>
&gt;&gt; not, as long as you registered it with Taylor it should be under<b=
r>
&gt;&gt; warranty. We are open Tuesday to Saturday 11am-5pm, pop over any<b=
r>
&gt;&gt; time.<br>
&gt;&gt; <br>
&gt;&gt; Kind Regards,<br>
&gt;&gt; Harriet<br>
&gt;&gt; Express Music<br>
&gt;&gt; <br>
&gt;&gt; On 2026-01-23 19:00, <a href=3D"mailto:jjhounsome@gmail.com" targe=
t=3D"_blank" rel=3D"noreferrer">jjhounsome@gmail.com</a> wrote:<br>
&gt;&gt;&gt; Name: Josh Hounsome<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Address: 23 Burns Road<br>
&gt;&gt;&gt; Leamington Spa<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Postcode: CV32 7EL<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Telephone: 07468536324<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Email: <a href=3D"mailto:jjhounsome@gmail.com" target=3D"_blan=
k" rel=3D"noreferrer">jjhounsome@gmail.com</a><br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Enquiry: Hello!<br>
&gt;&gt;&gt; I&#39;m not sure if you can help, but I bought a Taylor Academ=
y 12e a<br>
&gt;&gt; few<br>
&gt;&gt;&gt; years ago, and it looks like the ES-B Pre-amp unit has given u=
p.<br>
&gt;&gt; I&#39;ve<br>
&gt;&gt;&gt; tried changing batteries but I can&#39;t get the tuner to work=
, or to<br>
&gt;&gt; get<br>
&gt;&gt;&gt; any sounds through an amp.<br>
&gt;&gt;&gt; Bit of a long-shot, but I wasn&#39;t sure whether you had any =
way of<br>
&gt;&gt;&gt; getting the pre-2022 ES-B units, or anything that might be a<b=
r>
&gt;&gt; suitable<br>
&gt;&gt;&gt; replacement?<br>
&gt;&gt;&gt; Thanks for your time,<br>
&gt;&gt;&gt; Josh<br>
<br>
</blockquote></div>

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