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Date: Fri, 19 Feb 2021 11:53:09 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Luke Warren <warren.luke2@yahoo.com>
Subject: Re: Gretsch G5655T Enquiry
In-Reply-To: <1522923553.122916.1613735207096@mail.yahoo.com>
References: <360642905.2083571.1613566152867.ref@mail.yahoo.com>
 <360642905.2083571.1613566152867@mail.yahoo.com>
 <5e92f1df4dcba6fa69e86686a2b02291@expressmusic.co.uk>
 <1013207489.2403888.1613644482048@mail.yahoo.com>
 <23796fae8b12814303dea51049af868f@expressmusic.co.uk>
 <1913239418.2410966.1613647494613@mail.yahoo.com>
 <1398ac89829f970f8083b9942a7fd42c@expressmusic.co.uk>
 <1841220196.2421382.1613650806986@mail.yahoo.com>
 <13ff7ff3c9f0d7b457d0dfe0d0cd6efd@expressmusic.co.uk>
 <1413359861.2434559.1613651472789@mail.yahoo.com>
 <35c600a046885fe24b7f3b5e80a6b9d3@expressmusic.co.uk>
 <1487280813.2430576.1613653500481@mail.yahoo.com>
 <1522923553.122916.1613735207096@mail.yahoo.com>
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Morning Luke,

Thanks for letting us know it's arrived safely. We did check it over 
thoroughly before departure and didn't notice anything ourselves to be 
honest. If you could send some pics of the area, we will happily take a 
look for you as we don't want any customer of ours being disappointed in 
their new guitar.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 19/02/2021 11:46, Luke Warren wrote:
> Hi,
>
> I'm very happy to say I've received the guitar, just letting it
> acclimatise now. The customer service you've provided has been
> excellent, however one minor thing I've noticed at the bottom of the
> guitar is that there is some wear on the nickel finish, which 
> although
> trivial I am ever so slightly disappointed about as I believe
> something worth almost £700 should not have a single mark on it.
>
> Thanks again,
>
> Luke
>
>  On Thursday, February 18, 2021, 1:05:00 PM GMT, Luke Warren
> <warren.luke2@yahoo.com> wrote:
>
> That's great, thank you very much. I've received notification from
> TNT and everything is right.
>
> All the best,
>
> Luke
>
>  On Thursday, February 18, 2021, 12:56:58 PM GMT, Express Music
> <coventry@expressmusic.co.uk> wrote:
>
> Hi Luke,
>
> Yes, thanks for your order. It's just on the workbench now getting
> final checks before we box it up safely to leave here this afternoon.
> All being well, it will be with you tomorrow.
>
> I've added as much of your delivery notes as possible in the space
> provided. We never normally have any issues with TNT getting things 
> to
> desired location :)
>
> Hope it's worth the wait and you're happy with your new guitar. 
> Please
> do let us know.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 18/02/2021 12:31, Luke Warren wrote:
>> Hi Harriet,
>>
>> Ordered! I'll very much look forward to receiving my new guitar. Had
>> my eye on this one for months now. Thank you very much for your help
>> and cooperation.
>>
>> Best wishes,
>>
>> Luke
>>
>> On Thursday, February 18, 2021, 12:26:22 PM GMT, Express Music
>> <coventry@expressmusic.co.uk> wrote:
>>
>> Hi Luke,
>>
>> If you use the link below it should show you the reduced price.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 18/02/2021 12:20, Luke Warren wrote:
>>> Hi Harriet,
>>>
>>> OK, I'm happy to proceed. If you want to change the price, I'll hop
>>> on it ASAP.
>>>
>>> Thanks,
>>>
>>> Luke
>>>
>>> On Thursday, February 18, 2021, 11:34:33 AM GMT, Express Music
>>> <coventry@expressmusic.co.uk> wrote:
>>>
>>> Hi Luke,
>>>
>>> Hahaha very true, I understand.
>>>
>>> This guitar is brand new, it is hanging on our wall (for our
>>> enjoyment)
>>> but hasn't been played as we're an appointment only store and been
>>> closed the whole time since it arrived to us.
>>>
>>> Let me know if you want me to change the price to purchase on our
>>> website. It's good to do it pretty smoothly so no-one else jumps in
>>> and
>>> puts it in the basket before you.
>>>
>>> Kind Regards,
>>> Harriet
>>>
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG
>>>
>>> On 18/02/2021 11:24, Luke Warren wrote:
>>>> Okay, thanks Harriet. £679 is still an excellent price, but you
>>>> know
>>>> what they say, if you don't ask you don't get! Just want to double
>>>> check it isn't ex-display or anything then.
>>>>
>>>> Thanks very much,
>>>>
>>>> Luke
>>>>
>>>> On Thursday, February 18, 2021, 11:08:01 AM GMT, Express Music
>>>> <coventry@expressmusic.co.uk> wrote:
>>>>
>>>> Morning Luke,
>>>>
>>>> We really have given you our best price. Once we sell this guitar
>>>> we
>>>> won't be able to get a replacement for months.
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>>
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>> On 18/02/2021 10:34, Luke Warren wrote:
>>>>> Hi Harriet,
>>>>>
>>>>> Thank you for getting back to me so promptly; is there any way 
>>>>> you
>>>>> could do £659 including shipping? If so I would be happy to
>>>>> proceed
>>>>> today.
>>>>>
>>>>> Best wishes,
>>>>>
>>>>> Luke
>>>>>
>>>>> On Wednesday, February 17, 2021, 1:01:31 PM GMT, Express Music
>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>>
>>>>> Hi Luke,
>>>>>
>>>>> Thank you for getting in touch.
>>>>>
>>>>> You've certainly decided on a lovely model, these Gretsch's are
>>>>> great
>>>>> guitars. The best we can do on this is £679 including UK Mainland
>>>>> Shipping.
>>>>>
>>>>> If you wish to go ahead and place this order, please let me know
>>>>> and
>>>>> I
>>>>> will change the price for you to purchase through our website.
>>>>>
>>>>> Kind Regards,
>>>>> Harriet
>>>>>
>>>>> Express Music
>>>>> 196 - 204 Binley Road
>>>>> Coventry
>>>>> CV3 1HG
>>>>>
>>>>> On 17/02/2021 12:49, Luke Warren wrote:
>>>>>> Hello,
>>>>>>
>>>>>> I've recently been interested in purchasing the Gretsch G5655T 
>>>>>> in
>>>>>> jade grey and have subsequently come across your store onlinr
>>>>>> which
>>>>>> is
>>>>>> clearly very reputable. I was wondering whether we could 
>>>>>> possibly
>>>>>> negotiate some sort of discount on the price of £699.
>>>>>>
>>>>>> Thank you very much for your time and I hope to hear from you
>>>>>> soon.
>>>>>>
>>>>>> Best wishes,
>>>>>>
>>>>>> Luke