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Date: Thu, 20 Mar 2025 14:43:16 +0000
From: hello@expressmusic.co.uk
To: Calvin Porter <cp@rosetti.co.uk>
Subject: Re: Faulty 4003
In-Reply-To: <LO2P123MB5696DDA6151545DF3F040D9C99D82@LO2P123MB5696.GBRP123.PROD.OUTLOOK.COM>
References: <4cca0ec39db7f1c0c74bc365a799e617@expressmusic.co.uk>
 <LO2P123MB3837351E330EB607758E825082DE2@LO2P123MB3837.GBRP123.PROD.OUTLOOK.COM>
 <LO2P123MB5696E106F3C623F9FBB0F9FD99DE2@LO2P123MB5696.GBRP123.PROD.OUTLOOK.COM>
 <da343449e771385539e197e718aae29f@expressmusic.co.uk>
 <LO2P123MB56969AFE60D08BF6F9C21C2A99D82@LO2P123MB5696.GBRP123.PROD.OUTLOOK.COM>
 <cf788733dd76aa4dbc8ed189d37563a2@expressmusic.co.uk>
 <LO2P123MB5696DDA6151545DF3F040D9C99D82@LO2P123MB5696.GBRP123.PROD.OUTLOOK.COM>
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they were six strings any boxes over 1200mm prices shoot up we have the 
same problem sending basses.
Just checked with no insurance and it's £30.00?

On 2025-03-20 14:40, Calvin Porter wrote:
> It was £15 last time? The value is no different to the previous Rics
> you have sent back..
> 
> Calvin Porter|Area Sales Manager
> Unit 6 Banters Lane Business Park, Main Road, Great Leighs,
> Chelmsford, Essex, CM3 1QX, United Kingdom.
> Mobile: 07971 143011
> | Office: 01376 550033 | cp@rosetti.co.uk | www.rosetti.co.uk
> 
> Calvin Porter​​​​
> 
> |
> 
> Area Sales Manager
> 
>  [1]
> 
> Unit 6 Banters Lane Business Park, Main Road, Great Leighs
> 
> ,
> 
> Chelmsford
> 
> ,
> 
> Essex
> 
> ,
> 
> CM3 1QX
> 
> ,
> 
> United Kingdom.
> 
> Mobile:
> 
> 07971 143011
> 
>  |
> 
> Office:
> 
> 01376 550033
> 
>  |
> 
> cp@rosetti.co.uk
> 
>  |
> 
> www.rosetti.co.uk [1]
> 
>  [2]
> 
>  [3]
> 
>  [4]
> 
>  [5]
> 
>  [6]
> 
>  [1]
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: 20 March 2025 14:39
> To: Calvin Porter <cp@rosetti.co.uk>
> Subject: Re: Faulty 4003
> 
> Hi Calvin just booking on the 4003 for shipping and FedEx are quoting
> £50.00 inc insurance, is this ok?
> 
> On 2025-03-20 13:36, Calvin Porter wrote:
>> Hi Phil
>> 
>> Our courier came in to collect this morning around 9:45 and say
> there
>> was nobody there. We did specify after 11am however this seems to be
> 
>> an ongoing problem with APC when asked to collect later in the
>> morning...
>> 
>> Could you please send the bass back to us and we'll arrange some
> sort
>> of credit from the next order.
>> 
>> Calvin Porter|Area Sales Manager
>> Unit 6 Banters Lane Business Park, Main Road, Great Leighs,
>> Chelmsford, Essex, CM3 1QX, United Kingdom.
>> Mobile: 07971 143011
>> | Office: 01376 550033 | cp@rosetti.co.uk | www.rosetti.co.uk
>> 
>> Calvin Porter​​​​
>> 
>> |
>> 
>> Area Sales Manager
>> 
>> [1]
>> 
>> Unit 6 Banters Lane Business Park, Main Road, Great Leighs
>> 
>> ,
>> 
>> Chelmsford
>> 
>> ,
>> 
>> Essex
>> 
>> ,
>> 
>> CM3 1QX
>> 
>> ,
>> 
>> United Kingdom.
>> 
>> Mobile:
>> 
>> 07971 143011
>> 
>> |
>> 
>> Office:
>> 
>> 01376 550033
>> 
>> |
>> 
>> cp@rosetti.co.uk
>> 
>> |
>> 
>> www.rosetti.co.uk [1]
>> 
>> [2]
>> 
>> [3]
>> 
>> [4]
>> 
>> [5]
>> 
>> [6]
>> 
>> [1]
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: 18 March 2025 15:07
>> To: Calvin Porter <cp@rosetti.co.uk>
>> Subject: Re: Faulty 4003
>> 
>> Hi Calvin,
>> 
>> Nah sorry that's a complete waste of time for us.
>> 
>> It's ready to collect.
>> 
>> Phil
>> 
>> On 2025-03-18 14:59, Calvin Porter wrote:
>>> Hi Phil
>>> 
>>> We can credit you £50.00 for this. If that's acceptable I shall
>>> organise a credit for you. We don't have any replacement stock.
>>> 
>>> Calvin Porter​​​​
>>> 
>>> |
>>> 
>>> Area Sales Manager
>>> 
>>> [1]
>>> 
>>> Unit 6 Banters Lane Business Park, Main Road, Great Leighs
>>> 
>>> ,
>>> 
>>> Chelmsford
>>> 
>>> ,
>>> 
>>> Essex
>>> 
>>> ,
>>> 
>>> CM3 1QX
>>> 
>>> ,
>>> 
>>> United Kingdom.
>>> 
>>> Mobile:
>>> 
>>> 07971 143011
>>> 
>>> |
>>> 
>>> Office:
>>> 
>>> 01376 550033
>>> 
>>> |
>>> 
>>> cp@rosetti.co.uk
>>> 
>>> |
>>> 
>>> www.rosetti.co.uk [1]
>>> 
>>> [2]
>>> 
>>> [3]
>>> 
>>> [4]
>>> 
>>> [5]
>>> 
>>> [6]
>>> 
>>> [1]
>>> 
>>> ----Original Message-----
>>> 
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: 18 March 2025 14:48
>>> To: Christine Kieffer Of Rosetti <ck@rosetti.co.uk>
>>> Subject: Faulty 4003
>>> 
>>> Hi Calvin,
>>> 
>>> Hope you're keeping well?
>>> 
>>> The 4003 we have just had delivered has got a mark on the headstock
> 
>>> (see attached photo). It is very noticeable. We can't sell this
> full
>> 
>>> price.
>>> Is there anything you can do or do you just want to collect it?
>>> 
>>> Kind Regards,
>>> Phil
>>> Express Music
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982
>>> 
>>> 
>>> 
>>> Links:
>>> ------
>>> [1] https://www.rosetti.co.uk/
>>> [2] https://www.linkedin.com/company/rosetti-ltd/
>>> [3] https://www.facebook.com/RosettiLtd/
>>> [4] https://www.instagram.com/rosettiltd/
>>> [5] https://twitter.com/rosettiltd/
>>> [6] https://www.youtube.com/rosettiltd
>> 
>> 
>> 
>> Links:
>> ------
>> [1] https://www.rosetti.co.uk/
>> [2] https://www.linkedin.com/company/rosetti-ltd/
>> [3] https://www.facebook.com/RosettiLtd/
>> [4] https://www.instagram.com/rosettiltd/
>> [5] https://twitter.com/rosettiltd/
>> [6] https://www.youtube.com/rosettiltd
> 
> 
> 
> Links:
> ------
> [1] https://www.rosetti.co.uk/
> [2] https://www.linkedin.com/company/rosetti-ltd/
> [3] https://www.facebook.com/RosettiLtd/
> [4] https://www.instagram.com/rosettiltd/
> [5] https://twitter.com/rosettiltd/
> [6] https://www.youtube.com/rosettiltd