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Date: Mon, 16 Sep 2019 13:38:01 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Blackstar Service Dept <service@blackstaramps.com>
Subject: RE: Faulty HT-60
In-Reply-To: <32f94119-d8de-41ec-baf1-c116824f403d@blackstaramps.com>
References: <9b4e892a0bf874d5967a71a57abfa636@expressmusic.co.uk>
 <5614871e-1469-41fe-ac21-129ccffed8ab@blackstaramps.com>
 <0caeefb1e832e7d7a9e479538c81a0fd@expressmusic.co.uk>
 <32f94119-d8de-41ec-baf1-c116824f403d@blackstaramps.com>
Message-ID: <24756e9434a79e9ddfc1f90dafdb49e6@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hello Phil

We received the repaired ht stage 60 on Friday, after testing it over 
the weekend we noticed that there is still afault with this amp, when we 
first turned this on one of the valves was a lot brighter than the 
other, we turned the amp off and on again and this problem did not 
reoccur however it started to make some popping sounds with and without 
a guitar plugged into it.
I have managed to capture this in a video which I have created a link 
for.

https://1drv.ms/v/s!AuWeUjUR_MN9hINc1U6-CmLVLIBSWQ?e=FZqS9a

Please let me know if you are unable to view the video

---
Regards
Ollie
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 06/09/2019 15:49, Blackstar Service Dept wrote:
> Hi Ollie,
> I'm glad it's been collected, yes thank you we received the POP.
> James is back in Finance on Monday, he and Karl are dealing with this
> now as it has moved away from being a service issue but I will of
> course keep an eye on what's happening for you.
>
> Best regards,
>
> Phil .
>
> Phil Gowers
> Blackstar Service Manager
>
> t: +44 (0)1604 817815
> phil.gowers@blackstaramps.com
>
>
>
>
>
> -----Original Message-----
> From: Express Music [mailto:coventry@expressmusic.co.uk]
> Sent: 06 September 2019 15:04
> To: service@blackstaramps.com
> Subject: RE: Faulty HT-60
>
> Hello Phil
>
> This amp was collected today, did you receive the purchase receipt?
> Was there any news on getting this replaced?
>
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 05/09/2019 08:34, Blackstar Service Dept wrote:
>> Hi Ollie,
>>
>> Could you send me a copy of the purchase receipt please, sorry I
>> should have asked for it in my reply to you.
>> Best regards.
>> Phil  .
>>
>> Phil Gowers
>> Blackstar Service Manager
>>
>> t: +44 (0)1604 817815
>> phil.gowers@blackstaramps.com
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: Express Music [mailto:coventry@expressmusic.co.uk]
>> Sent: 04 September 2019 17:21
>> To: service@blackstaramps.com
>> Subject: Faulty HT-60
>>
>> Hi Phil
>>
>> We just spoke on the phone regarding a HT stage 60 blowing the mains
>> fuse.
>>
>> The customer is requesting a replacement rather than having one
>> repaired and having to wait so could you authorize a replacement to
>> be
>> sent out please!