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Date: Thu, 01 Feb 2024 13:07:30 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Fwd: Faulty truss rod -
 manufacture error
In-Reply-To: <41WKWP4323W_65bb937bb8f60_3d416412466f_sprut@zendesk.com>
References: <41WKWP4323W@zendesk.com>
 <CA+yYbYSThYHW16BcyZy53d5Bqr6kJ--d5AYnhFGixbv96nX0Ag@mail.gmail.com>
 <4da17cbb00bf1e4242e146b5ca91c3fd@expressmusic.co.uk>
 <41WKWP4323W_65bb937bb8f60_3d416412466f_sprut@zendesk.com>
Message-ID: <ac0367ce0ba9a9294232aeb561444e7c@expressmusic.co.uk>
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Ok Ben, we will arrange to get it back here and try and get better 
photos to you.

Be in touch : )

On 2024-02-01 12:50, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  1 Feb 2024, 12:50 GMT
> 
> Hi Harriet,
> 
> Thanks for your email. It's a bit hard to tell from the photo, but it
> almost looks like the nut has been rounded off quite a bit. I think in
> order to confirm if this is a manufacturing default we would need you
> to inspect the guitar, and go off your assessment.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  1 Feb 2024, 12:02 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> I am hoping you can help with an issue one of our customers has
> discovered. They have taken their guitar to a local tech to have it
> set
> up and the top of the truss rod is completely flat with no access to
> adjust. Maybe this a manufacturing defect or missing nut?
> 
> US18067434 0115210302 AM PERF JZZMSTR RW SATIN LPB (see attached
> receipt
> from purchase)
> 
> Any help with this would be much appreciated. The customer does
> understand that it is technically out of warranty but would really
> like
> to get to fault resolved.
> 
> Kind Regards,
> Harriet
> Express Music
> 
> -------- Original Message --------
> Subject: Faulty truss rod - manufacture error
> Date: 2024-02-01 11:02
> From: Joel Grundy <jabhgrundy@gmail.com>
> To: hello@expressmusic.co.uk
> 
> Hello Harriet
> 
> Good to talk - really appreciate the understanding re the manufacture
> error.
> 
> Have attached
> * The best photo i could get of the truss rod hole itself
> * screenshot of the original order invoice
> * photo of the guitar for verification
> 
> The serial number is : US18067434
> 
> Really appreciate any help at all . My number is 07725 610428
> 
> Thanks
> 
> Joel Grundy
> Unknown.png
> JM truss rod.jpg
> IMG_8971.jpeg
> 
>  Attachment(s)
> Unknown.png [1]
> IMG_8971.jpeg [2]
> JM truss rod.jpg [3]
> 
> Your request (604913) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [41WKWP-4323W]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/SdWGjWxU0zXy02jOieJWEGmbd/?name=Unknown.png
> [2] 
> https://fenderemea.zendesk.com/attachments/token/BzbcwGA45qc3ixUrkdW3SZOjc/?name=IMG_8971.jpeg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/rYI5YNTIV7AbSLWyPyiLTls0S/?name=JM+truss+rod.jpg
> [4] http://roundcube.itpartnership.com/www.fender.com