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Date: Thu, 20 Feb 2025 15:36:00 +0000
From: hello@expressmusic.co.uk
To: Lewis Atherton <lewy180297@gmail.com>
Subject: Re: Order 27245
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No problem Lewis, we'll get that refunded for you and the Quadraverb off 
to the repairers.

Thanks
Tim

On 2025-02-20 15:33, Lewis Atherton wrote:
> Hello!
> 
> I am after a quadraverb specifically unfortunately!
> 
> But all is good - these things happen with old gear. It won’t be the
> first time!
> 
> On Thu, 20 Feb 2025 at 13:17, <hello@expressmusic.co.uk> wrote:
> 
>> Hi Lewis,
>> 
>> Just received the Quadraverb back and yes, there appears to be a
>> problem. I can actually get the signal through without putting it in
>> 
>> bypass mode but there's no effect, weird.
>> So apologies for that and we will refund you today, but just before
>> we
>> do that I thought I'd let you know that we've just had a Zoom
>> RFX2000
>> (in full working order!!) come in if you're interested at £129.00?
>> 
>> Kind regards.
>> Tim.
>> 
>> On 2025-02-19 21:20, Lewis Atherton wrote:
>>> No problem!
>>> 
>>> It does look like they tried to deliver today (19th)
>>> 
>>> On Tue, Feb 18, 2025 at 10:54 AM <hello@expressmusic.co.uk>
>> wrote:
>>>> 
>>>> Morning Lewis,
>>>> 
>>>> Thanks for the update, we will let you know as soon as we see it.
>>>> 
>>>> Kind Regards,
>>>> Express Music
>>>> 
>>>> On 2025-02-18 09:03, Lewis Atherton wrote:
>>>>> Forgot to say dropped this off on Saturday so should be with
>> you soon!
>>>>> 
>>>>> On Fri, 14 Feb 2025 at 15:07, Lewis Atherton
>> <lewy180297@gmail.com>
>>>>> wrote:
>>>>> 
>>>>>> That's great, thank you.
>>>>>> 
>>>>>> On Fri, 14 Feb 2025 at 11:12, <hello@expressmusic.co.uk>
>> wrote:
>>>>>> 
>>>>>>> Hi Lewis,
>>>>>>> 
>>>>>>> Here's the label for the return of the Quadradverb, let me
>> know if
>>>>>>> you
>>>>>>> have any problems.
>>>>>>> 
>>>>>>> Regards.
>>>>>>> Tim.
>>>>>>> 
>>>>>>> On 2025-02-13 16:51, Lewis Atherton wrote:
>>>>>>>> Yes, that's fine, thank you.
>>>>>>>> 
>>>>>>>> On Thu, Feb 13, 2025 at 4:41 PM <hello@expressmusic.co.uk>
>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>> Saturday's are not good for collections but we could send
>> you a
>>>>>>>>> Parcelforce label for you to drop it off somewhere local if
>>>>>>> that works
>>>>>>>>> for you?
>>>>>>>>> 
>>>>>>>>> On 2025-02-13 16:36, Lewis Atherton wrote:
>>>>>>>>>> A collection would be fine,
>>>>>>>>>> 
>>>>>>>>>> Saturday if possible as there will be someone home all day
>>>>>>> then!
>>>>>>>>>> 
>>>>>>>>>> Thanks alot
>>>>>>>>>> 
>>>>>>>>>> On Thu, Feb 13, 2025 at 4:26 PM
>> <hello@expressmusic.co.uk>
>>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>> Hi Lewis,
>>>>>>>>>>> 
>>>>>>>>>>> Can't really think what else to try so I think it's best
>> if
>>>>>>> we get it
>>>>>>>>>>> back here to test.
>>>>>>>>>>> So we can send you a link for collection or if it's
>> easier
>>>>>>> for to post
>>>>>>>>>>> it back then we'll reimburse you for the postage?
>>>>>>>>>>> Let me know what would work best for you.
>>>>>>>>>>> 
>>>>>>>>>>> Thanks.
>>>>>>>>>>> Tim.
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> On 2025-02-13 16:09, Lewis Atherton wrote:
>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>> 
>>>>>>>>>>>> tried the factory reset and still no luck, just to
>> double
>>>>>>> check as an
>>>>>>>>>>>> external fx unit like this is a first for me. I’m
>> using
>>>>>>> just
>>>>>>>>>>>> standard instrument cables to connect this to the mixer,
>>>>>>> I’m
>>>>>>>>>>>> assuming that is ok? the only reason I am not doubting
>>>>>>> this as when i
>>>>>>>>>>>> take bypass of there is a very very quiet signal coming
>>>>>>> through but it
>>>>>>>>>>>> still isnt effected with the programme i’m selecting
>>>>>>>>>>>> 
>>>>>>>>>>>> On Thu, 13 Feb 2025 at 11:54, Lewis Atherton
>>>>>>> <lewy180297@gmail.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>>> Thanks for getting back to me so quick!
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Will give this a try when I get home and let you know
>> how
>>>>>>> I get on !
>>>>>>>>>>>>> 
>>>>>>>>>>>>> On Thu, 13 Feb 2025 at 11:32,
>> <hello@expressmusic.co.uk>
>>>>>>> wrote:
>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Hi Lewis,
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Sorry to hear you're having issues with the
>> Quadraverb.
>>>>>>>>>>>>>> We obviously did test it here before it left us. The
>>>>>>> only thing I
>>>>>>>>>>>>>> could
>>>>>>>>>>>>>> suggest trying is a factory reset by switching it off
>>>>>>> and while
>>>>>>>>>>>>>> holding
>>>>>>>>>>>>>> down the bypass and program buttons power it back up.
>> If
>>>>>>> that
>>>>>>>>>>>>>> doesn't
>>>>>>>>>>>>>> work then we'll arrange collection and get it back
>> here
>>>>>>> for repair
>>>>>>>>>>>>>> or
>>>>>>>>>>>>>> refund.
>>>>>>>>>>>>>> Let us know how you get on.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Kind regards.
>>>>>>>>>>>>>> Tim.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> On 2025-02-12 19:23, Lewis Atherton wrote:
>>>>>>>>>>>>>>> Sorry just following this up with a video - a 606
>> drum
>>>>>>> machine
>>>>>>>>>>>>>> running
>>>>>>>>>>>>>>> directly into it. Sound going in and out until I turn
>>>>>>> bypass off
>>>>>>>>>>>>>> then
>>>>>>>>>>>>>>> nothing
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> On Wed, 12 Feb 2025 at 17:27, Lewis Atherton
>>>>>>>>>>>>>> <lewy180297@gmail.com>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> I received my quadraverb today. But I am having
>> issues
>>>>>>> getting
>>>>>>>>>>>>>> it to
>>>>>>>>>>>>>>>> work. Signal is coming in but nothing seems to be
>>>>>>> coming out.
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> I have first tried it on a aux channel into my mixer
>>>>>>> and then
>>>>>>>>>>>>>> an
>>>>>>>>>>>>>>>> instrument going directly into it coming out into 2
>>>>>>> channels on
>>>>>>>>>>>>>> my
>>>>>>>>>>>>>>>> mixer and I am getting no luck.
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Lewis
>>>>>>>>>>> 
>>>>>>>>> 
>>>>