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Date: Wed, 27 Sep 2023 16:33:04 +0100
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: 114CE Action
In-Reply-To: <MW4PR03MB6922793D6E7C18C0F66CAE76F9C2A@MW4PR03MB6922.namprd03.prod.outlook.com>
References: <156159497d43a544a869c065d3e4fb9a@expressmusic.co.uk>
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Thank you Susana,

I will pass the information on to the customer.

Kind regards.
Tim.

On 2023-09-27 15:37, Susana Raya wrote:
> Hi Tim,
> 
> Thank you for your email.
> 
> Unfortunately, a neck reset would not be covered under warranty.
> This guitar was already serviced in 2019 (neck reset, fret levelling,
> full setup). The guitar was over humidified (non-warranty) and with
> worn frets (non-warranty as it is considered normal wear).
> Exceptionally, we performed the service free of charges to help the
> customer.
> 
> We estimate a quote of £73.64 plus shipping (£30.00) for the refresh
> package (neck reset, fret levelling, setup with new strings). Once the
> guitar is here and depending on the condition, we will send the final
> quote for customer's approval.
> 
> Let me know if you have questions and we'll be happy to help.
> 
> Best regards,
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
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> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, September 27, 2023 4:29 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: 114CE Action
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> We have a 114CE S/N 2109207212 that a customer dropped off with us
> with a very high action.
> The customer requested it be returned to you guys for a neck reset
> under warranty.
> Would that be possible?
> The guitar was purchased from us in January 2017.
> 
> Kind regards.
> Tim.
> 
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982