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Date: Tue, 23 Apr 2024 11:04:30 +0100
From: hello@expressmusic.co.uk
To: Ian Harrison <harrison.ian@blueyonder.co.uk>
Subject: Re: AV2 1957 Stratocaster
In-Reply-To: <A621F35D-11A3-4052-9878-DAD068C1A1D0@blueyonder.co.uk>
References: <A621F35D-11A3-4052-9878-DAD068C1A1D0@blueyonder.co.uk>
Message-ID: <6db849825ef1b1d6e3df8dd86da335ed@expressmusic.co.uk>
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Hi Ian,

If you would like us to start a warranty return please drop the guitar 
over to us.

We will then get in contact with Fender service team with some more 
photos and if they want do want to change anything, they will arrange to 
collect the guitar from us.

Feel free to pop over anytime we are open Tuesday to Saturday 11am-5pm.

Kind Regards,
Harriet, Phil & Tim
Express Music



On 2024-04-22 14:41, Ian Harrison wrote:
> Hi Harriet
> 
> It’s taken an age but I’ve had a more positive response from
> fender about the woodwork on my Strat.
> 
> I never thought to check the basic woodwork … well you wouldn’t
> would you?
> 
> The headstock was sanded on the skew and is too thin on the side
> opposite the tuners as well as being wildly inconsistent you see - at
> first they said if if it functions it’s fine but now possibly
> recognise a defect in manufacture?
> 
> I also ran it past an old acquaintance who is an ex fender guy and
> former guitarist magazine editor - his highly informative response was
> ‘oh dear’ lol !
> 
> This is what fender said ;
> 
> Ian
> 
> Alex Lucia (Fender Musical Instruments)
> 
> Apr 22, 2024, 14:09 GMT+1
> 
> Dear Ian,
> Thank you for your message.
> 
> All products purchased new form an authorised dealer are covered by
> warranty for manufacturing defects through your dealer. To initiate a
> warranty claim, please contact the authorised dealer where you
> purchased the product as an inspection of the fault will be required.
> Your dealer will then work with their dedicated support team at Fender
> who handles all warranty requests to provide appropriate resolution to
> the case.
> 
> If you have any other questions, please don't hesitate to get in
> touch.
> 
> Best regards,
> 
> Alexandra Lucia
> | Fender Europe
> 
> Sent from my iPhone