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Date: Tue, 22 Oct 2019 10:13:11 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Kevin <kevingeorgerees18@virginmedia.com>
Subject: RE: Gretsch Guitar neck photos
In-Reply-To: <3549E669-D76E-456F-96C4-EBA9E019B13A@mail.itpartnership.com>
References: <2f6df7c3e454fc53656dca0339369104@expressmusic.co.uk>
 <17F12DE7-E5D6-4179-8028-B6D752038CE7@mail.itpartnership.com>
 <e525ed4908f264a18df6950bac5be38d@expressmusic.co.uk>
 <3549E669-D76E-456F-96C4-EBA9E019B13A@mail.itpartnership.com>
Message-ID: <6a20dafaab591f860e603cc7b0cee280@expressmusic.co.uk>
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Hi Kevin,

That's great you should receive an email from UPS with a label and 
instructions on what to do next. I believe you can arrange dropping it 
off at a collection point however that is not an option for us to select 
when creating the return label.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 21/10/2019 22:18, Kevin wrote:
> Hi Lewis,
>
> Thank you for this encouraging response.
>
> My beloved Gretsch guitar has now been (very well) packaged and is
> ready for shipment.
>
> If you are using UPS then there is a depot only 15 minutes drive from
> my house and it would be convenient for me to drop it off there for
> them to process, if you can make arrangements with UPS for me to drop
> it off with them.  As I work full time it would be more convenient 
> and
> faster than me waiting at home for someone to collect it.
>
> The depot details are: UPS Depot, Skewen, Neath, Wales, SA10 6RA
>
> Does that work for you? If so, let me know what details you want me
> to write (or print and tape) to the box for drop off at UPS. I could
> take it up there Tuesday evening after work If they are ready to
> receive it, I believe they are open until 10pm.
>
> Best wishes.
>
> Kevin
>
> FROM: Express Music
> SENT: 21 October 2019 11:04
> TO: kevingeorgerees18@virginmedia.com
> SUBJECT: RE: Gretsch Guitar neck photos
>
> Hi Kevin,
>
> Thanks for sending the photos over, I see what you mean now by the 
> bass
>
> side dropping back before the curve of the neck. I spoke to the 
> Gretsch
>
> rep and he wants to get the guitar back, which means the guitar has 
> to
>
> come to us before anything can happen. He did suggest that it may be
>
> replaced but he can't say that for certain until he can have his team
>
> asses the guitar, as you could imagine they have to be very sensible
>
> with their word choices being part of the fender group. I'm hoping, 
> like
>
> you, that this will be a simple "yes the guitar is faulty we will
>
> replace it" from Gretsch as it is easier for all parties, but all we 
> can
>
> do for now is get the guitar to them and hope. Once you have the 
> guitar
>
> packaged up and ready to be collected let me know and I will have UPS
>
> send you an email with further instructions and a label to print out 
> for
>
> the box.
>
> ---
>
> Regards
>
> Lewis
>
> Express Music
>
> 196 - 204 Binley Road
>
> Coventry
>
> CV3 1HG
>
> On 19/10/2019 12:54, Kevin wrote:
>
>> Hi,
>
>>
>
>> Thank you for following this up with your Gretsch rep. It is not a
>
>> bow in the neck, as that can be sorted out with a simply trust rod
>
>> adjustment, it is a twist: the low E side of the neck is dropping
>
>> back
>
>> slightly (towards the players body) at the nut end of the neck but
>
>> stepping out from around the 14th fret onwards, creating buzzing on
>
>> the low E and A strings from the at the 10th to around 14th fret. A
>
>> truss rod adjustment sorts out bow on the high end side but does not
>
>> resolve the problem of the low E side (making E and A strings buss
>
>> even with the bridge raised high on that side. The only way to
>
>> resolve
>
>> it seems to have an extremely high action (2.5 - 3mm), which means
>
>> that fretted notes end up being sharp due to the distance from open
>
>> to
>
>> fretted position, so basically unplayable. At a (still quite high)
>
>> action of 1.9mm the buzz is substantial on both strings, which isn’t
>
>> really acceptable from a new, mid-priced guitar.
>
>>
>
>> I have included three photographs which show:
>
>>
>
>>             * the neck twisting down on the right (looking down the 
>> neck from
>
>> the headstock to the body);
>
>>             * looking down the neck from the body on the high E 
>> side, which is
>
>> straight and good result on top E side but...
>
>>             * the neck remaining very uneven on low E side (due to 
>> twisting down
>
>> near neck and ‘neck bump’ around 14th fret).
>
>>
>
>> If you would like any other angles just ask, I’m happy to assist.
>
>> Please let me know the thoughts of your Gretsch rep. and how we
>
>> should
>
>> proceed. My hope is with this clear evidence we can simply swap this
>
>> faulty one for a new one without this fault (preferably of the same
>
>> model and colour, as I really like the guitar and am not trying to
>
>> find an excuse to change my purchase).
>
>>
>
>> Thanks for your help,
>
>>
>
>> Kevin
>
>>
>
>> FROM: Express Music
>
>> SENT: 19 October 2019 10:07
>
>> TO: kevingeorgerees18@virginmedia.com
>
>> SUBJECT: Gretsch Guitar
>
>>
>
>> Hi Kevin,
>
>>
>
>> I was speaking to a guy from Fender yesterday and He was asking me 
>> to
>
>>
>
>> check what exactly is the issue with the neck. Is it a twist or bow
>
>>
>
>> etc?.. Also if you do have photos that you can send for us to asses
>
>> that
>
>>
>
>> may help us understand what is wrong with it.
>
>>
>
>> --
>
>>
>
>> Regards
>
>>
>
>> Express Music
>
>>
>
>> 196 - 204 Binley Road
>
>>
>
>> Coventry
>
>>
>
>> CV3 1HG
>
>>
>
>>                              [1]
>
>>                             Virus-free. www.avg.com [1]
>
>>
>
>>
>
>>
>
>> Links:
>
>> ------
>
>> [1]
>
>>
>
>> 
>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>  		 [1]
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> 
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