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Date: Fri, 08 Jul 2022 15:11:05 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Stephen Daniels <StephenTDaniels@hotmail.com>
Subject: Re: Express Music Enquiry - 4907
In-Reply-To: <DB8PR10MB3114172737AF85D188892101B2809@DB8PR10MB3114.EURPRD10.PROD.OUTLOOK.COM>
References: <c34827c829780c92ab27e86e7ade013c@expressmusic.co.uk>
<DB8PR10MB31143E7AEA7B068B072A0066B2BC9@DB8PR10MB3114.EURPRD10.PROD.OUTLOOK.COM>
<2a4a9dd9c7e546916bc7e73d3e57bac2@expressmusic.co.uk>
<DB8PR10MB3114CD26F45F8A2DDE7D78A2B2819@DB8PR10MB3114.EURPRD10.PROD.OUTLOOK.COM>
<440b6539777b513215e4b94ab2171ea2@expressmusic.co.uk>
<DB8PR10MB3114E1D8AD103553BFADD7B3B2819@DB8PR10MB3114.EURPRD10.PROD.OUTLOOK.COM>
<e0e411b4f273ae1733e2de931f20e2df@expressmusic.co.uk>
<DB8PR10MB31143F75617812218EE10762B2809@DB8PR10MB3114.EURPRD10.PROD.OUTLOOK.COM>
<a058bfaf0c394c82347d036aa0946718@expressmusic.co.uk>
<DB8PR10MB3114172737AF85D188892101B2809@DB8PR10MB3114.EURPRD10.PROD.OUTLOOK.COM>
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Hi Steve,
Just to let you know we got the amp back here today. Thank you for
boxing it up.
We have taken a look and it had popped a fuse on the amp (on the back
next to the voltage switch), presumably caused by a power surge. Hence
the complete lack of power!
It has been replaced in our workshop just now and works perfectly.
Can you just let us know if you would like a full refund or if you
would prefer to have the amp shipped back to you?
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 06/07/2022 12:28, Stephen Daniels wrote:
> Great Thanks Harriet
>
> Get Outlook for Android [1]
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Wednesday, July 6, 2022 10:56:07 AM
> TO: StephenTDaniels@hotmail.com <StephenTDaniels@hotmail.com>
> SUBJECT: Re: Express Music Enquiry - 4907
>
> Morning Steve,
>
> That is unusual but we're never on the other side of these things so
> can't explain why this has happened. We will sort it out this way
> instead.
>
> Please see attached the labels to stick to the box and consignment
> summery. One copy the driver with sign and give back to you and
> proof of
> collection and they will take the other one with them.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 06/07/2022 10:10, Stephen Daniels wrote:
> > Hi I haven't received any details concerning the labels for
> posting
> > my amp tomorrow. They have given me a consignment number .
> > Thanks
> > Steve
> >
> > Get Outlook for Android [1]
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Tuesday, July 5, 2022 12:30:53 PM
> > TO: StephenTDaniels@hotmail.com <StephenTDaniels@hotmail.com>
> > SUBJECT: Re: Express Music Enquiry - 4907
> >
> > No problem at all, we're just sorry you've had this issue. If all
> > goes
> > to plan, it will be back here with us Friday. We will be in touch
> > once
> > we see it :)
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 05/07/2022 12:25, Stephen Daniels wrote:
> > > Thank you so much for your prompt response Harriet. I will make
> > sure
> > > it's well packaged .
> > > Regards
> > > Steve
> > >
> > > Get Outlook for Android [1]
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Tuesday, July 5, 2022 12:02:02 PM
> > > TO: StephenTDaniels@hotmail.com <StephenTDaniels@hotmail.com>
> > > SUBJECT: Re: Express Music Enquiry - 4907
> > >
> > > Hi Steve,
> > >
> > > That's really helpful thank you. We have just arranged a
> > collection
> > > for
> > > Thursday. You should have received an email from them with the
> > > instructions and labels etc.
> > >
> > > Any problems, just let us know.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 05/07/2022 11:48, Stephen Daniels wrote:
> > > > Yes I can box it up and print labels etc. This Thursday or
> > Friday
> > > > would be good if possible.
> > > > Kind regards
> > > > Steve Daniels
> > > >
> > > > Get Outlook for Android [1]
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Tuesday, July 5, 2022 10:59:52 AM
> > > > TO: StephenTDaniels@hotmail.com <StephenTDaniels@hotmail.com>
> > > > SUBJECT: Re: Express Music Enquiry - 4907
> > > >
> > > > Morning Steve,
> > > >
> > > > Apologies for the slow reply following your email on Saturday.
> > We
> > > > close
> > > > Sunday and Monday with no access to this email.
> > > >
> > > > If you let me know a day that suits you, we will organise the
> > > > collection of the amp with TNT. Are you able to get it boxed
> up
> > > > safely
> > > > and print the labels that we will email you?
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 02/07/2022 18:54, Stephen Daniels wrote:
> > > > > Thanks for your speedy response.
> > > > > I dont know of a local repairman so I guess a return and
> > refund
> > > > would
> > > > > be the best option.
> > > > > If you can let me know the details of how this would be done
> > it
> > > > would
> > > > > be much appreciated.
> > > > > Kind regards
> > > > > Steve Daniels
> > > > >
> > > > > Get Outlook for Android [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > SENT: Saturday, July 2, 2022 1:03:25 PM
> > > > > TO: StephenTDaniels@hotmail.com
> <StephenTDaniels@hotmail.com>
> > > > > SUBJECT: Re: Express Music Enquiry - 4907
> > > > >
> > > > > Hi Steve,
> > > > >
> > > > > How bizarre. Once again sorry you are having issues. It
> > honestly
> > > > > worked
> > > > > fine when we had it here. Have you tried a different power
> > > cable?
> > > > >
> > > > > We have a couple of options for you, just let us know what
> you
> > > > want
> > > > > to
> > > > > do.
> > > > >
> > > > > 1. Do you have a local repair guy who can take a look at it?
> > > > > Providing
> > > > > you get a quote first, we'd obviously cover the costs.
> > > > > 2. We can get it collected an issue a refund
> > > > > 3. We can get it collected and send it to our amp repair
> > > > guy....this
> > > > > might take some time is the problem.
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 01/07/2022 21:08, Stephen Daniels wrote:
> > > > > > Hi . Sorry for the late reply.
> > > > > > It's just not turning on at all. I have checked the fuse
> and
> > > > > that's
> > > > > > fine .
> > > > > > Many thanks
> > > > > > Steve Daniels
> > > > > >
> > > > > > Get Outlook for Android [1]
> > > > > > -------------------------
> > > > > >
> > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > SENT: Friday, July 1, 2022 10:04:22 AM
> > > > > > TO: stephentdaniels@hotmail.com
> > <stephentdaniels@hotmail.com>
> > > > > > SUBJECT: Re: Express Music Enquiry - 4907
> > > > > >
> > > > > > Morning Stephen,
> > > > > >
> > > > > > Sorry to hear you're having a problem with this amp. Can
> you
> > > > > please
> > > > > > give us some information on the fault? Maybe even a short
> > > video
> > > > if
> > > > > > this
> > > > > > will help explain it better. We can then work out what to
> do
> > > > next.
> > > > > >
> > > > > > Kind Regards,
> > > > > > Harriet
> > > > > >
> > > > > > Express Music
> > > > > > 196 - 204 Binley Road
> > > > > > Coventry
> > > > > > CV3 1HG
> > > > > >
> > > > > > On 01/07/2022 06:33, stephentdaniels@hotmail.com wrote:
> > > > > > > Name: Stephen Daniels
> > > > > > >
> > > > > > > Address: 39 Woodville Road
> > > > > > >
> > > > > > > Postcode: TQ1 1LT
> > > > > > >
> > > > > > > Telephone: 07971491667
> > > > > > >
> > > > > > > Email: stephentdaniels@hotmail.com
> > > > > > >
> > > > > > > Enquiry: Hi I bought a used fender champ 25 amp about 3
> > > weeks
> > > > > ago
> > > > > > > which has now developed a fault. What should I do ?
> > > > > > > Many thanks
> > > > > > > Steve Daniels
> > > > > >
> > > > > >
> > > > > >
> > > > > > Links:
> > > > > > ------
> > > > > > [1] https://aka.ms/AAb9ysg [1] [1] [1] [1] [1]
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://aka.ms/AAb9ysg [1] [1] [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/AAb9ysg [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/AAb9ysg [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/AAb9ysg [1]
>
>
> Links:
> ------
> [1] https://aka.ms/AAb9ysg