MIME-Version: 1.0
Date: Fri, 10 Feb 2023 12:18:33 +0000
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty B1 LTD 75th
In-Reply-To: <K24DZ3EVX86_63e630b7d8f26_323f0c472738_sprut@zendesk.com>
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 <9c55fee721b97a13e42ae2668060b08d@expressmusic.co.uk>
 <eea101bc4d74e43cb2c7bdb06dc76501@expressmusic.co.uk>
 <K24DZ3EVX86_63e630b7d8f26_323f0c472738_sprut@zendesk.com>
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No worries, it was just a thank you for sorting the collection out. :-)

Tim


On 2023-02-10 11:55, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  10 Feb 2023, 11:55 GMT
> 
> Hi Tim,
> 
> Sorry, I'm unable to see your response for some reason - are you able
> to send it through again please?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  10 Feb 2023, 11:46 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  10 Feb 2023, 10:45 GMT
> 
> Hi Tim,
> 
> Thanks for getting in touch. I'm really sorry this guitars arrived to
> you with these issues. We'll need to get it back to the custom shop
> for repair.
> Your returns request has been processed.
> 
> RA number: 10260415
> UPS tracking: 1Z0847VE9199483064
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> When sending a product to us, remember to remove all items that were
> not originally supplied (such as gig bags, cases, other accessories
> belonging to an end consumer, etc). The product may be replaced if we
> cannot repair it, and this could result in the loss of those items.
> Please let us know in advance if a replacement is not accepted.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  9 Feb 2023, 15:29 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Just had this B1 LTD 75th anniversary Strat,(CZ563205) and it has a
> lot
> of stress cracks in the lacquer around the neck plate screws running
> down to the back plate.
> Also, there's a big chunk of lacquer missing on the body behind the
> neck
> joint.
> Can we get it returned, please?
> 
> Regards.
> Tim.
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_1741.jpg
> IMG_1740.jpg
> 
>  Attachment(s)
> IMG_1741.jpg [1]
> IMG_1740.jpg [2]
> 
> Your request (516612) has been updated. To add additional comments,
> reply to this email.
> 
> 0333 200 8760 (Sales Team)
> 
> Fender Musical Instruments GBI - Leo House, Birches Industrial Estate,
> East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  Fender EMEA - Please visit Fender.com [3] for the full range of
> Fender products [K24DZ3-EVX86]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/h6ubFVz5b0E7L040L8b0Y0RSB/?name=IMG_1741.jpg
> [2] 
> https://fenderemea.zendesk.com/attachments/token/dI9PqIonv2FDl6aLWBboWlL9B/?name=IMG_1740.jpg
> [3] http://roundcube.itpartnership.com/www.fender.com