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Date: Tue, 07 Nov 2023 16:56:40 +0000
From: hello@expressmusic.co.uk
To: Clare Howlett <clare@orangeamps.com>
Subject: Re: damaged cr60
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Hi Clare,

No worries, and yes probably the best course of action as another panel 
might have the same problem. :-)

Thanks.
Tim.

On 2023-11-07 16:53, Clare Howlett wrote:
> Hi Tim
> 
> Oh no, I'm so sorry, let me have a chat with our tech in the morning 
> and
> come back to you.
> 
> We've not been notified of any changes in manufacture etc, please 
> accept
> our apologies for this.
> 
> Would you like me to arrange for this unit to be collected and I can 
> ship
> out a replacement for you?
> 
> Kind regards
> Clare
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk [mailto:hello@expressmusic.co.uk]
> Sent: 07 November 2023 16:44
> To: Clare Howlett <clare@orangeamps.com>
> Subject: Re: damaged cr60
> 
> Hi Clare,
> 
> Received the replacement back panel today, thank you, but 
> unfortunately,
> it doesn't fit. It's a few mils too wide. :-( I can only assume they're
> not all the same size.
> 
> Regards.
> Tim.
> 
> On 2023-11-05 12:22, Clare Howlett wrote:
>> Hi Tim
>> 
>> Apologies for the delay, I had a couple of days off at the end of the
>> week.
>> 
>> I'll check first thing with my colleague, they tried to deliver Friday
>> 27th October and my colleague re-booked it for delivery last week.
>> 
>> Kind regards
>> Clare
>> 
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk [mailto:hello@expressmusic.co.uk]
>> Sent: 03 November 2023 11:32
>> To: Clare Howlett <clare@orangeamps.com>
>> Subject: Re: damaged cr60
>> 
>> Hi Clare,
>> 
>> Just wondering if you managed to get anywhere with the missing CR60
>> pannel.
>> 
>> Regards.
>> Tim.
>> 
>> On 2023-10-31 15:29, Clare Howlett wrote:
>>> Hi Tim
>>> 
>>> This left us last week, I've asked my colleague to check with the
>>> courier.
>>> 
>>> I'll come back to you shortly.
>>> 
>>> Thanks
>>> Clare
>>> 
>>> 
>>> -----Original Message-----
>>> From: hello@expressmusic.co.uk [mailto:hello@expressmusic.co.uk]
>>> Sent: 31 October 2023 15:00
>>> To: Clare Howlett <clare@orangeamps.com>
>>> Subject: Re: damaged cr60
>>> 
>>> Hi Clare,
>>> 
>>> just wondering if you have any news on the replacement CR60 back
>>> pannel?
>>> 
>>> Regards.
>>> Tim.
>>> 
>>> 
>>> On 2023-10-24 16:23, Clare Howlett wrote:
>>>> Hi Tim
>>>> 
>>>> Thanks very much for the pictures and apologies this has happened.
>>>> Further to our conversation I've asked our warehouse to send out a
>>>> replacement back panel to you - this will leave us tomorrow and all
>>>> being well should arrive Thursday for you.
>>>> 
>>>> I've noted on our system to send out your next two orders carriage
>>>> free to compensate for the damage to the box.
>>>> 
>>>> Kind regards
>>>> Clare
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: hello@expressmusic.co.uk [mailto:hello@expressmusic.co.uk]
>>>> Sent: 24 October 2023 15:22
>>>> To: clare@orangeamps.com
>>>> Subject: damaged cr60
>>>> 
>>>> 
>>>> Hi Clare,
>>>> 
>>>> Here's the pictures of the CR60.
>>>> 
>>>> Regards.
>>>> Tim.