File: D:/hMailServer/Data/expressmusic.co.uk/hello/71/{71DC33EB-DBD9-47B8-8B3F-E38792F1F54E}.eml
MIME-Version: 1.0
Date: Tue, 26 Mar 2024 13:53:07 +0000
From: hello@expressmusic.co.uk
To: marty g <martingor@hotmail.com>
Subject: Re: Stonebridge
In-Reply-To: <CWLP123MB28345884B1F7B58C7EB0C95AB8352@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
References: <8398260136df6c49786b0cc03ce24916@expressmusic.co.uk>
<C400F45F-A326-49A4-8984-D61F70E6DF1D@hotmail.com>
<CWLP123MB28347881F15BC16AFF19E942B8212@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<4f66095e1f09f81683a8faa422320036@expressmusic.co.uk>
<CWLP123MB2834E4C95AA74A69D72F3148B82B2@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<CWLP123MB2834BABF189A19DA05DB66D6B82B2@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<054cc0fdce5c98d9d8812a5f2fdccea3@expressmusic.co.uk>
<CWLP123MB283434E0E7A575224BD33741B8292@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<e421c462e946e7857738cee77bfb8293@expressmusic.co.uk>
<CWLP123MB28345884B1F7B58C7EB0C95AB8352@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
Message-ID: <3fe45d812c1482276b93dc6c557a784f@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
format=flowed
Content-Transfer-Encoding: 8bit
I am sorry to hear this Marty.
Hope things settle down for you soon.
Kind Regards,
Phil
Express Music
On 2024-03-26 12:44, marty g wrote:
> That’s understandable just allot on personally so the guitar issue
> isn’t really important at this stage
>
> Thanks
>
> Sent from Outlook for iOS [1]
> -------------------------
>
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Tuesday, March 26, 2024 12:30:50 PM
> To: marty g <martingor@hotmail.com>
> Subject: Re: Stonebridge
>
> Hi Marty,
>
> Due to the length of time passed now between our last correspondence
> and
> since you received the guitar.
>
> I'm afraid we will not be in a position to offer an exchange.
>
> Kind Regards,
> Phil
> Express Music
>
> On 2024-03-14 08:00, marty g wrote:
>> Phil
>> Thanks but it will be next week as I am in Budapest atm for a
>> week playing. The Stonebridge is at home. And I will package and
> send
>> when I return next Thursday.
>>
>> Thanks
>>
>> Sent from Outlook for iOS [1]
>> -------------------------
>>
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, March 13, 2024 4:52:53 PM
>> To: marty g <martingor@hotmail.com>
>> Subject: Re: Stonebridge
>>
>> Hi Marty,
>>
>> We are happy to look at that exchange for you. I am presuming you
> mean
>>
>> the 2004 Taylor 414ce L30 30th Anniversary model at £1499.
>>
>> You are welcome to send the Stonebridge back to us to do the
> exchange
>> but we would need to deduct any shipping costs already incurred.
>>
>> On your original payment for the Stonebridge you selected your
>> delivery
>> address as UK Mainland instead of UK off-mainland. Once again, we
> took
>>
>> this on the chin as a gesture of good will but it cost us an
>> additional
>> £55 in shipping. I'm afraid as a small business we cannot keep
>> absorbing
>> these costs.
>>
>> With this in mind the exchange will cost an additional £389 for the
>> Taylor including shipping to you.
>>
>> Have a think and let us know what you would like to do.
>>
>> Kind Regards,
>> Phil
>> Express Music
>>
>> On 2024-03-12 18:45, marty g wrote:
>>> Lovely guitar and folks you have being amazing.
>>>
>>> Sent from Outlook for iOS [1]
>>> -------------------------
>>>
>>> From: marty g <martingor@hotmail.com>
>>> Sent: Tuesday, March 12, 2024 6:45:05 PM
>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Subject: Re: Stonebridge
>>>
>>> Folks
>>> Me too. It’s a lively guitar I have a few Lowden’s and Avalons
>>> and it’s build quality is brilliant. It just going out of tune
> on
>>> the neck and probably needs a reset sadly.
>>>
>>> I’d be happy to trade against the 414 you have it that’s ok
>>> Marty
>>>
>>> Sent from Outlook for iOS [1]
>>> -------------------------
>>>
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: Tuesday, March 12, 2024 11:53:01 AM
>>> To: marty g <martingor@hotmail.com>
>>> Subject: Re: Stonebridge
>>>
>>> Morning Marty,
>>>
>>> Apologies for our slow reply.
>>>
>>> We are scratching our heads a bit here. As far we we're concerned
> we
>>> were happy with how the guitar played and feel we have already gone
>>> above and beyond by sourcing a replacement pickup with no questions
>>> asked and at our expense.
>>>
>>> We are pretty sure a luthier could find £400 work to do but as far
>> as
>>> we
>>> know it is not essential and up to you if you wish to go ahead with
>>> any
>>> personal upgrades.
>>>
>>> We would not class this guitar as suitable for a full refund but
> you
>>> are
>>> welcome to return it to us for an exchange as a futher gesture of
>> good
>>>
>>> will.
>>>
>>> Kind Regards,
>>> Phil
>>> Express Music
>>>
>>> On 2024-03-06 20:30, marty g wrote:
>>>> Folks
>>>> I am having awful issue with the guitar. Tuning up the neck
>>> awful.
>>>> Machinehards major slipping can I turn fit a different guitar. I
>> am
>>>> so sorry and tried to make this guitar work.
>>>> There is too many things wrong with it
>>>>
>>>> Luther priced me 400 to repair to gig
>>>>
>>>> Sorry Marty
>>>>
>>>> Sent from Outlook for iOS [1]
>>>> -------------------------
>>>>
>>>> From: marty g <martingor@hotmail.com>
>>>> Sent: Friday, February 23, 2024 11:16:17 AM
>>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>> Subject: Re: Stonebridge
>>>>
>>>> Yes thanks so much it arrived yesterday and I got it fitted.
>>>>
>>>> Thanks
>>>> Sent from my iPhone
>>>>
>>>>> On 23 Feb 2024, at 10:50, hello@expressmusic.co.uk wrote:
>>>>
>>>>> Hi Marty,
>>>>>
>>>>> Just wanted to see if you have received the pick up yet?
>>>>>
>>>>> It is our understanding it should be with you by now?
>>>>>
>>>>> Kind Regards,
>>>>> Express Music
>>>>>
>>>>> On 2024-02-20 10:27, marty g wrote:
>>>>>
>>>>>> I could off bought it myself Friday and had this Monday. So you
>>>>>> can
>>>>>
>>>>>> understand the frustration of this
>>>>>
>>>>>> Marty
>>>>>
>>>>>> Sent from my iPhone
>>>>> On 20 Feb 2024, at 10:03, hello@expressmusic.co.uk wrote:
>>>>
>>>>>> Hi Martin,
>>>>
>>>>>> Apologies there seems to have been a delay in getting the item
>>>>>> despatched.
>>>>
>>>>>> We have been chasing this for you every day but as yet haven't
>> got
>>>>>> a concrete answer of when it is due to arrive.
>>>>
>>>>>> We are on it....promise!
>>>>
>>>>> On 2024-02-20 09:39, marty g wrote:
>>>>
>>>>> Hi folks the pick up hasn’t arrived yet. Is there an estimated
>>>>> time
>>>>
>>>>> Thanks
>>>>
>>>>> Sent from Outlook for iOS [1]
>>>>
>>>>> -------------------------
>>>>
>>>>> From: marty g <martingor@hotmail.com>
>>>>
>>>>> Sent: Thursday, February 15, 2024 11:46:38 AM
>>>>
>>>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>
>>>>> Subject: Re: Stonebridge
>>>>
>>>>> Thanks so much
>>>>
>>>>> Sent from Outlook for iOS [1]
>>>>
>>>>> -------------------------
>>>>
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>
>>>>> Sent: Thursday, February 15, 2024 11:28:28 AM
>>>>
>>>>> To: marty g <martingor@hotmail.com>
>>>>
>>>>> Subject: Re: Stonebridge
>>>>
>>>>> Hello Martin,
>>>>
>>>>> Just letting you know that the Fishman should be shipped today
>> with
>>>>
>>>>> DHL
>>>>
>>>>> and hopefully, be with you by Monday/Tuesday.
>>>>
>>>>> If you could let us know when it's arrived with you that would be
>>>>
>>>>> great.
>>>>
>>>>> Regards.
>>>>
>>>>> Tim.
>>>>
>>>>> On 2024-02-14 14:02, hello@expressmusic.co.uk wrote:
>>>>
>>>>> Hi Martin,
>>>>
>>>>> We've forwarded your address details to the UK Fishman
>> distributors
>>>>
>>>>> and
>>>>
>>>>> they're sending you the pickup direct. I will let you know when
>>>>> it's
>>>>
>>>>> on
>>>>
>>>>> its way with an ETA.
>>>>
>>>>> Regards.
>>>>
>>>>> Tim.
>>>>
>>>>> On 2024-02-13 14:23, hello@expressmusic.co.uk wrote:
>>>>
>>>>> Hi Martin,
>>>>
>>>>> Just wanted to let you know we haven't forgotten, we're waiting
> to
>>>>
>>>>> hear
>>>>
>>>>> back from our supplier if they'd ship directly to you to save
> some
>>>>
>>>>> time.
>>>>
>>>>> Regards.
>>>>
>>>>> Tim.
>>>>
>>>>> On 2024-02-10 11:47, marty g wrote:
>>>>
>>>>> Thanks
>>>>
>>>>> Tim
>>>>
>>>>> Sent from Outlook for iOS [1]
>>>>
>>>>> -------------------------
>>>>
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>
>>>>> Sent: Saturday, February 10, 2024 11:42:55 AM
>>>>
>>>>> To: marty g <martingor@hotmail.com>
>>>>
>>>>> Subject: Re: Stonebridge
>>>>
>>>>> Hi Martin,
>>>>
>>>>> That's great, we'll get onto it and get back to you asap.
>>>>
>>>>> Regards.
>>>>
>>>>> Tim.
>>>>
>>>>> On 2024-02-10 11:26, marty g wrote:
>>>>
>>>>> The basic thinline matrix should work brilliant
>>>>
>>>>> Thanks
>>>>
>>>>> Sent from Outlook for iOS [1]
>>>>
>>>>> -------------------------
>>>>
>>>>> From: marty g <martingor@hotmail.com>
>>>>
>>>>> Sent: Saturday, February 10, 2024 11:24:51 AM
>>>>
>>>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>
>>>>> Subject: Re: Stonebridge
>>>>
>>>>> Tim
>>>>
>>>>> Music fishman under saddle I think it’s the narrow one
>>>>
>>>>> Thanks
>>>>
>>>>> Sent from Outlook for iOS [1]
>>>>
>>>>> -------------------------
>>>>
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>
>>>>> Sent: Saturday, February 10, 2024 11:20:58 AM
>>>>
>>>>> To: martingor@hotmail.com <martingor@hotmail.com>
>>>>
>>>>> Subject: Stonebridge
>>>>
>>>>> Hi Martin,
>>>>
>>>>> Again apologies about the faulty pickup. I forgot to ask if you'd
>>>>
>>>>> prefer
>>>>
>>>>> an active or passive system, also could you send us the
>>>>
>>>>> measurements
>>>>
>>>>> of
>>>>
>>>>> the saddle slot,
>>>>
>>>>> width and length.
>>>>
>>>>> Thank you.
>>>>
>>>>> Kind regards.
>>>>
>>>>> Tim.
>>>>
>>>>> Kind Regards,
>>>>
>>>>> Phil, Tim & Harriet
>>>>
>>>>> Express Music
>>>>
>>>>> B2 & B3 Quarry Park
>>>>
>>>>> Old Milverton Lane
>>>>
>>>>> Leamington Spa
>>>>
>>>>> CV32 6RW
>>>>
>>>>> 01926 808982
>>>>
>>>>> Links:
>>>>
>>>>> ------
>>>>
>>>>> [1] https://aka.ms/o0ukef
>>>>
>>>>> Links:
>>>>
>>>>> ------
>>>>
>>>>> [1] https://aka.ms/o0ukef
>>>>
>>>>> Links:
>>>>
>>>>> ------
>>>>
>>>>> [1] https://aka.ms/o0ukef
>>>>
>>>>
>>>>
>>>> Links:
>>>> ------
>>>> [1] https://aka.ms/o0ukef
>>>
>>>
>>>
>>> Links:
>>> ------
>>> [1] https://aka.ms/o0ukef
>>
>>
>>
>> Links:
>> ------
>> [1] https://aka.ms/o0ukef
>
>
>
> Links:
> ------
> [1] https://aka.ms/o0ukef