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Date: Tue, 19 May 2020 13:08:04 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: paul west <jetfreak1990@outlook.com>
Subject: Re: Hey
In-Reply-To: <DB6PR0202MB2695FA0AD7D8D6DFF745CCEBDDB90@DB6PR0202MB2695.eurprd02.prod.outlook.com>
References: <1205c423d22982c8b8fd3e2db19157a9@expressmusic.co.uk>
<DB6PR0202MB2695603372724723B195C1F3DDB90@DB6PR0202MB2695.eurprd02.prod.outlook.com>,<350f6553e1f452161bde82b7820e4ed2@expressmusic.co.uk>
<DB6PR0202MB2695FA0AD7D8D6DFF745CCEBDDB90@DB6PR0202MB2695.eurprd02.prod.outlook.com>
Message-ID: <51d5d113747af0230e5ee7a2e1177aa4@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
I've just processed a refund of £50 for you.
We really appreciate your understanding, these things happen it's just
frustrating when we work hard to provide the best service we can.
If you keep an eye on our website, we normally have lots more pre-loved
guitars in stock. Hopefully, when we re-open the shop up our stock will
soon increase again!
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 19/05/2020 12:36, paul west wrote:
> £50.00 for the repair is fine dear. Apart from that I can’t thank you
> guys enough for the fantastic service. Also I love the leads. Will be
> buying from you guys again for sure. Paul
>
> Get Outlook for iOS [1]
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Tuesday, May 19, 2020 12:29:44 PM
> TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> SUBJECT: Re: Hey
>
> Paul, please can you just confirm what you want us to do? Refund £50
> or
> collect the guitar?
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 19/05/2020 12:22, paul west wrote:
> > That would be much appreciated Harriet. Sorry for the hassle,
> > literally gutted. I’m sorry again. Paul
> >
> > Get Outlook for iOS [1]
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Tuesday, May 19, 2020 11:56:52 AM
> > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > SUBJECT: Re: Hey
> >
> > Hi Paul,
> >
> > We can see from the damage to the box that it didn't have a fun
> > weekend
> > in the back of that van. So frustrating and we can only apologize.
> >
> > If we were to get the repair done with the local luthier we use it
> > would cost around £50 so we're happy to refund you that amount in
> > order
> > to get it repaired closer to you. If not we're happy to arrange
> > collection of the guitar and refund you the full amount once we
> > receive
> > it back here safely.
> >
> > No problem either way, please just let us know how you wish to
> > proceed.
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 19/05/2020 11:33, paul west wrote:
> > > Hey Harriet. Unfortunately I didn’t noticed until the the driver
> > left
> > > as I wanted to get the items indoors. And yeah I can attach a
> > photo
> > > for you. Where the scratch is is exactly where the dent in the
> box
> > > is.
> > > I’ve mentioned it to tnt. And they have informed me that the
> items
> > > where left on the lorry all weekend. I would love to keep the
> > guitar,
> > > just gutted as I need to get the mark repaired. It’s that deep
> my
> > mum
> > > can get her nail in it. I also had a p.a system turn up and you
> > > wouldn’t believe the state off the box. I absolutely love the
> > guitar
> > > just gutted they have damaged it. Regards Paul
> > >
> > > Get Outlook for iOS [1]
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Tuesday, May 19, 2020 10:23:07 AM
> > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > SUBJECT: Re: Hey
> > >
> > > Morning Paul,
> > >
> > > This really hasn't gone smoothly has it!
> > >
> > > Can we just double check if you signed for the box as damaged
> when
> > > it
> > > was delivered? Did you manage to get any pictures of the box?
> > >
> > > The ball is completely in your court. We can either arrange a
> > > collection for a refund or if you're interested in keeping the
> > > guitar we
> > > can offer you a discount.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 18/05/2020 18:21, paul west wrote:
> > > > Wow amazing! Sounds beautiful. :)
> > > >
> > > > Get Outlook for iOS [1]
> > > > -------------------------
> > > >
> > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > SENT: Monday, May 18, 2020 4:45:10 PM
> > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > SUBJECT: Re: Hey
> > > >
> > > > Get Outlook for iOS [1]
> > > > -------------------------
> > > >
> > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > SENT: Monday, May 18, 2020 4:40:15 PM
> > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > SUBJECT: Re: Hey
> > > >
> > > > Hi Harriet. It’s turned up with a dent in the box and there is
> a
> > > > massive crack in the back off the guitar where the back plate
> > is.
> > > >
> > > > Get Outlook for iOS [1]
> > > > -------------------------
> > > >
> > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > SENT: Monday, May 18, 2020 2:59:54 PM
> > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > SUBJECT: Re: Hey
> > > >
> > > > Thanks Harriet. Means a lot. There idiots, they have had my PA
> > > system
> > > > in there aswel since last Thursday. Paul
> > > >
> > > > Get Outlook for iOS [1]
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Monday, May 18, 2020 2:59:07 PM
> > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > SUBJECT: Re: Hey
> > > >
> > > > Ok TNT have assured me it's on the van and out for delivery by
> > 6pm
> > > > today.
> > > >
> > > > Fingers crossed this time they're right!
> > > >
> > > > It will be worth the wait :)
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 18/05/2020 14:52, paul west wrote:
> > > > > 07708290551 if you need to call me hun.
> > > > >
> > > > > Get Outlook for iOS [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > SENT: Monday, May 18, 2020 2:50:11 PM
> > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > SUBJECT: Re: Hey
> > > > >
> > > > > Thank you hun. X
> > > > >
> > > > > Get Outlook for iOS [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > SENT: Monday, May 18, 2020 2:49:35 PM
> > > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > > SUBJECT: Re: Hey
> > > > >
> > > > > Ok Paul, I will give them a call now to chase it up.
> > > > >
> > > > > Give me 5 mins to get through to them and will get back to
> > you.
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 18/05/2020 14:43, paul west wrote:
> > > > > > Hi Harriet. Nothing as off yet.
> > > > > >
> > > > > > Get Outlook for iOS [1]
> > > > > > -------------------------
> > > > > >
> > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > SENT: Monday, May 18, 2020 12:04:33 PM
> > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > SUBJECT: Re: Hey
> > > > > >
> > > > > > Okay Harriet. Thank you, I kind off lost it a bit with
> them,
> > > > they
> > > > > > take the mick a bit tbh. I hope your okay. Thanks again.
> > Paul
> > > > > >
> > > > > > Get Outlook for iOS [1]
> > > > > > -------------------------
> > > > > >
> > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > SENT: Monday, May 18, 2020 12:02:15 PM
> > > > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > > > SUBJECT: Re: Hey
> > > > > >
> > > > > > Morning Paul,
> > > > > >
> > > > > > Sorry to hear this delivery hasn't gone smoothly. I have
> > > tracked
> > > > > it
> > > > > > this morning and it shows it's out for delivery attempt 2
> > > today.
> > > > > > (see
> > > > > > details below)
> > > > > >
> > > > > > Local time Location Action
> > > > > > 18/05/2020, 09:59 Bodmin Shipment is out for delivery.
> > > > > > 15/05/2020, 19:42 Bodmin Time constraint prevented
> delivery.
> > > > > > Delivery
> > > > > > at first opportunity
> > > > > > 15/05/2020, 10:04 Bodmin Shipment is out for delivery.
> > > > > > 14/05/2020, 19:12 Atherstone Shipment in transit
> > > > > > 14/05/2020, 13:52 Coventry Shipment collected from
> > collection
> > > > > > address
> > > > > >
> > > > > > Whilst we have seen very minimal delays with our TNT
> > service,
> > > > > > unfortunately, on this occasion, I have been informed the
> > > > couriers
> > > > > > are
> > > > > > having a tough time juggling essential deliveries in your
> > > area.
> > > > > > If you haven't seen anything by 3pm please give me a call
> > > 02476
> > > > > > 35766.
> > > > > >
> > > > > > Apologies again and thanks for your patience!
> > > > > >
> > > > > > Harriet
> > > > > >
> > > > > > Express Music
> > > > > > 196 - 204 Binley Road
> > > > > > Coventry
> > > > > > CV3 1HG
> > > > > >
> > > > > > On 15/05/2020 17:06, paul west wrote:
> > > > > > > Nothing has turned up just yet
> > > > > > >
> > > > > > > Get Outlook for iOS [1]
> > > > > > > -------------------------
> > > > > > >
> > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > SENT: Thursday, May 14, 2020 2:41:46 PM
> > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > SUBJECT: Re: Hey
> > > > > > >
> > > > > > > Hey guys. That’s brilliant. Thank you so much
> > > > > > >
> > > > > > > Get Outlook for iOS [1]
> > > > > > > -------------------------
> > > > > > >
> > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > SENT: Thursday, May 14, 2020 2:39:04 PM
> > > > > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > > > > SUBJECT: Re: Hey
> > > > > > >
> > > > > > > Hey Paul,
> > > > > > >
> > > > > > > Yes, you should've now received despatch emails from us?
> > > > Please
> > > > > > > check
> > > > > > > your junk if you can't find them. Both orders went out
> > today
> > > > and
> > > > > > you
> > > > > > > should see them tomorrow. We refunded the £4.99 delivery
> > > > charge
> > > > > on
> > > > > > > your
> > > > > > > second order.
> > > > > > >
> > > > > > > We believe they are the standard pickups Fender would
> use
> > in
> > > > > these
> > > > > > > 50's
> > > > > > > reissue models.
> > > > > > >
> > > > > > > Kind Regards,
> > > > > > > Harriet
> > > > > > >
> > > > > > > Express Music
> > > > > > > 196 - 204 Binley Road
> > > > > > > Coventry
> > > > > > > CV3 1HG
> > > > > > >
> > > > > > > On 14/05/2020 14:35, paul west wrote:
> > > > > > > > Did you guys get my other order in time
> > > > > > > >
> > > > > > > > Get Outlook for iOS [1]
> > > > > > > > -------------------------
> > > > > > > >
> > > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > > SENT: Thursday, May 14, 2020 12:51:14 PM
> > > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > SUBJECT: Re: Hey
> > > > > > > >
> > > > > > > > I’ve also just ordered some leads aswe :)
> > > > > > > >
> > > > > > > > Get Outlook for iOS [1]
> > > > > > > > -------------------------
> > > > > > > >
> > > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > > SENT: Thursday, May 14, 2020 12:42:28 PM
> > > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > SUBJECT: Re: Hey
> > > > > > > >
> > > > > > > > Ideal :) do you guys no if she had 50s pick ups on
> her.
> > > Mean
> > > > > I’m
> > > > > > > > changing them any way but I’m a shadows player :)
> > regards
> > > > Paul
> > > > > > > >
> > > > > > > > Get Outlook for iOS [1]
> > > > > > > > -------------------------
> > > > > > > >
> > > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > SENT: Thursday, May 14, 2020 12:31:47 PM
> > > > > > > > TO: jetfreak1990@outlook.com
> <jetfreak1990@outlook.com>
> > > > > > > > SUBJECT: Re: Hey
> > > > > > > >
> > > > > > > > Yeah no worries Paul, it's what we're here for.
> > > > > > > >
> > > > > > > > It includes the trem arm but nothing else. If there is
> > > > > anything
> > > > > > > else
> > > > > > > > you want to add to the order you can do it online and
> we
> > > > will
> > > > > > ship
> > > > > > > > it
> > > > > > > > all together providing it's done by 1pm.
> > > > > > > >
> > > > > > > > Just had it on the bench for our final checks and she
> > > plays
> > > > > > > > absolutely
> > > > > > > > great!
> > > > > > > >
> > > > > > > > Kind Regards,
> > > > > > > > Harriet
> > > > > > > >
> > > > > > > > Express Music
> > > > > > > > 196 - 204 Binley Road
> > > > > > > > Coventry
> > > > > > > > CV3 1HG
> > > > > > > >
> > > > > > > > On 14/05/2020 12:22, paul west wrote:
> > > > > > > > > Thank you so much. You guys are literally life
> savers
> > :)
> > > > > does
> > > > > > > she
> > > > > > > > > come with anything ? Regards Paul
> > > > > > > > >
> > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > -------------------------
> > > > > > > > >
> > > > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > > SENT: Thursday, May 14, 2020 12:20:35 PM
> > > > > > > > > TO: jetfreak1990@outlook.com
> > <jetfreak1990@outlook.com>
> > > > > > > > > SUBJECT: Re: Hey
> > > > > > > > >
> > > > > > > > > Hi Paul,
> > > > > > > > >
> > > > > > > > > Thanks for your order. We're packing it up now ready
> > to
> > > > > > despatch
> > > > > > > > > this
> > > > > > > > > afternoon. You will see it tomorrow :)
> > > > > > > > >
> > > > > > > > > TNT tracking information will be sent over by 2pm
> > today.
> > > > > > > > >
> > > > > > > > > Kind Regards,
> > > > > > > > > Harriet
> > > > > > > > >
> > > > > > > > > Express Music
> > > > > > > > > 196 - 204 Binley Road
> > > > > > > > > Coventry
> > > > > > > > > CV3 1HG
> > > > > > > > >
> > > > > > > > > On 14/05/2020 12:16, paul west wrote:
> > > > > > > > > > Hey guys. I’ve just brought the fsr strat from
> you:
> > > just
> > > > > > > > wondering
> > > > > > > > > if
> > > > > > > > > > you know off a delivery yet. Thank you guys Paul.
> > > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > >
> > > > > > > > > > Links:
> > > > > > > > > > ------
> > > > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1]
> [1]
> > [1] [1]
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Links:
> > > > > > > > > ------
> > > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1]
> [1] [1]
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Links:
> > > > > > > > ------
> > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1] [1]
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > Links:
> > > > > > > ------
> > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1]
> > > > > >
> > > > > >
> > > > > >
> > > > > > Links:
> > > > > > ------
> > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1]
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/o0ukef [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/o0ukef [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/o0ukef [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/o0ukef