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Date: Fri, 13 Aug 2021 14:14:02 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: John Williams <electroharmonixuk@virginmedia.com>
Subject: Re: Faulty Holy Grail
In-Reply-To: <0e889d6f-bee8-d23e-5605-32270c08c953@virginmedia.com>
References: <f0d2dec2c0ea0639b806812dc37cfc1a@expressmusic.co.uk>
 <6153a489-784b-a134-9d97-b84224324b9c@virginmedia.com>
 <68b0b19c3af4ed308419815bdfa60bd1@expressmusic.co.uk>
 <0e889d6f-bee8-d23e-5605-32270c08c953@virginmedia.com>
Message-ID: <b37b328806bacc703939118dd8f97587@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi John,

just wondering if you've sent the Holy Grail yet? our customer is 
getting a bit upset.
If not, would you be able to ship it directly back to the customer?
Here's his address in case.

Finn Ellison
30 Henley Street
OX4 1ER Oxford
United Kingdom
finn.ellison11@gmail.com


Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 05/08/2021 15:14, John Williams wrote:
> Hi Tim,
>
> Yes it's repaired. Will get it back to you ASAP, hopefully tomorrow.
>
> Cheers,
>
> JW
>
> On 08/05/2021 15:04, Express Music wrote:
>
>> Hi John,
>>
>> Just wondering if there was any news on the Holy Grail we returned 
>> for repair?
>>
>> Regards
>>
>> Tim.
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 14/07/2021 15:57, John Williams wrote:
>>
>>> Hi, you send it to us. We repair it and return it.
>>>
>>> Thanks,
>>>
>>> JW
>>>
>>> On 07/14/2021 15:56, Express Music wrote:
>>>
>>>> Hi,
>>>>
>>>> we have had a Holy Grail Max return by a customer that has stopped 
>>>> working.
>>>> We did try it on return and it's not powering up but there was a 
>>>> strong smell of smoke?
>>>> The customer purchased it from us on 9/02/21.
>>>> Just wonder what your procedure is for getting it returned?
>>>>
>>>> Regards
>>>>
>>>> Tim.
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>
>>> --
>
> --