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Date: Fri, 10 Oct 2025 16:45:54 +0100
From: hello@expressmusic.co.uk
To: Westside Distribution Ltd
 <cases.5404013.59586_810146_18644.a377b5973c@5404013.email.netsuite.com>
Subject: Re: Case # 001310 Updated: "000-28 Faulty"
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Message-ID: <87746342c88059dadd2f066563eba8be@expressmusic.co.uk>
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Hi thanks for getting back to us and it's just one side of the 000-28.

Cheers

On 2025-10-10 13:22, Westside Distribution Ltd wrote:
> Case #001310 has been updated.
> 
>  		Case Number
>  		001310
> 
>  		Case Subject
>  		000-28 Faulty
> 
>  		Customer
>  		Express Music (MLC) Limited
> 
>  		Contact
> 
>  		Creation Date
>  		07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
> Lisbon, London
> 
>  		Case Type
> 
>  		Case Priority
>  		Medium
> 
>  		Case Status
>  		Not Started
> 
>  		Updated By
>  		Ruaraidh Macleod
> 
>  		Date Updated
>  		10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
> Lisbon, London
> 
>  Reply to this email to update this case.
> 
> -------------------------
> 
>> Message History
>> -----Original Message-----
>> From: Ruaraidh Macleod
>> Sent: 10/10/2025
>> Subject: 000-28 Faulty
>> 
>> Good afternoon,
>> 
>> I'll run these pictures past out luthier and get his advice on this.
>> 
>> 
>> Can you tell me in the meantime,  are these issues on both sides of
>> the guitar?  It's not too easy to tell from the pictures.
>> 
>> Kind regards,
>> 
>> Ruaraidh
>> 
>> -----Original Message-----
>> From: Westside Info Box
>> Sent: 07/10/2025
>> Subject: 000-28 Faulty
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: 07 October 2025 13:00
>> To: Info Mailbox <info@westsidedistribution.com>
>> Subject: 000-28 Faulty
>> 
>> Hi there,
>> 
>> We just spoke on the phone about the following guitar.
>> 
>> Serial number: 2921103
>> Model: 000-28 Standard
>> 
>> The issue appears to be some bubbling under the lacquer that is
>> causing the lacquer to chip off.
>> 
>> Look forward to hearing from you,
>> 
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982
> 
> -------------------------