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Date: Thu, 08 Apr 2021 14:43:28 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Eric Brindley <ericbrindley8@gmail.com>
Subject: Re: Order Despatch Info
In-Reply-To: <6123204E-5B20-4CF9-91F1-9366ED08F90F@gmail.com>
References: <74bee88c5295b8365934aecb540fe9ff@expressmusic.co.uk>
 <6123204E-5B20-4CF9-91F1-9366ED08F90F@gmail.com>
Message-ID: <e2f63cfca99d41a2800ded6d58ceed31@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Thank you so much for letting us know Eric.

Once again, apologies for your wasted time yesterday.

Happy playing :)

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 08/04/2021 14:39, Eric Brindley wrote:
> Hi Harriet
>
> Just to let you know banjo arrived few minutes ago, I have just
> unpacked it and you were correct, worth waiting for.
>
> Thanks for your help and as and when we add to our musical collection
> will be in touch.
>
> Sent from my iPhone
>
>> On 8 Apr 2021, at 13:28, Express Music <coventry@expressmusic.co.uk> 
>> wrote:
>>
>> Hi Eric,
>>
>> Just want to keep you in the loop.
>>
>> As there was no change with the online tracking, we did just phone 
>> the TNT customer service line about your shipment. They weren't able 
>> to confirm either way that it is out for delivery again today but we 
>> have raised a complaint case to get this resolved as soon as possible 
>> with your local TNT depot.
>>
>> Once again we're very sorry for this, it is rare but very 
>> frustrating when we work so hard from our end to make these quick 
>> deliveries happen.
>>
>> As soon as we hear another update from them (which they say is 
>> within 24hours) we will of course pass this info on.
>>
>> Thank you for your understanding.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>>> On 07/04/2021 19:46, Eric Brindley wrote:
>>> Hi Harriet,
>>>
>>> I received an email from TNT to say my package would be delivered
>>> before 18.00 today.
>>>
>>> At the time of sending this email nothing has arrived, I have had 
>>> no
>>> further contact from TNT so not sure where my package is or when it
>>> will be delivered.
>>>
>>> Having waited in all day and looking forward to receiving my banjo
>>> uke, just a little frustrated.
>>>
>>> Sent from my iPhone
>>>
>>>>> On 6 Apr 2021, at 13:12, Express Music 
>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>
>>>> Hi Eric,
>>>>
>>>> Thanks for your call this morning. Strap button is now fitted and 
>>>> it's boxed up safely ready to leave here this afternoon.
>>>>
>>>> TNT Tracking Number: 114319154
>>>>
>>>> Your order will be dispatched on 06/04 with 24hr Delivery (working 
>>>> days only, excludes weekends & bank holidays).
>>>>
>>>> To track your delivery, please visit 
>>>> https://www.tnt.com/express/en_gc/site/shipping-tools/track.html
>>>>
>>>> To see our terms and conditions then please follow the link below:
>>>> http://www.expressmusic.co.uk/products.asp?page=termsconditions
>>>>
>>>> Please note: A signature will be required upon delivery.
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>>
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>>
>>>>
>>
>>