MIME-Version: 1.0
Date: Tue, 07 Apr 2026 10:57:34 +0100
From: hello@expressmusic.co.uk
To: steelfish44@gmail.com
Subject: Re: FedEx proof of delivery and GPS delivery coordinates
In-Reply-To: <CAL5TBe5Ck6pw2B6q38VKdC4rLsgqmN1wnF1V5VT7VWvf5Q9-sw@mail.gmail.com>
References: <f6fcbe1b4be3eb2397f81419941cfe54@expressmusic.co.uk>
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 <CAL5TBe5wRB6+M9yhhbXFOR3CkKP1wbZeUeedMzvQXR-EMYBdbw@mail.gmail.com>
 <4bb98d363c9e058d629f060d5a79d493@expressmusic.co.uk>
 <CAL5TBe7Ne5M0i7zh8duQvqYqqEuRSOvreEAfyEgX95qGCzT_yQ@mail.gmail.com>
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 <ad857e234a43b2a48656e5fc4729b5c3@expressmusic.co.uk>
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Morning Joe,

Yes, we had a lovely chilled weekend thank you. We don't take a break 
very often so it felt like a real treat.

Option 3 is good with us. Please can you confirm you are able to print 
out a label?

Let us know what day someone will be home this week and we will arrange 
the collection with FedEx. Let's hope they do a better job this time!

We are in the shop today if you need to speak to us - 01926 808982

Kind Regards,
Phil
Express Music

On 2026-04-06 20:57, Joe Harrison wrote:
> Hi Phil,
> 
> Thanks for that. Hope you enjoyed a great long weekend.
> 
> Did a lot of thinking and obsessing over the weekend. If the supply
> chain situation at the minute hadn't of sucked I might have gone with
> option 2, but it does sound like a bit of a nightmare in terms of
> leadtimes so can we go with option #3 return and refund instead. I did
> box up the strat again that same evening so it's as it came with all
> the stickers, spare strings etc intact.
> 
> Can't stress this enough though - you and the team have been amazing
> throughout. Things do sometimes go wrong that are outside of
> everyone's control but you did your all to sort it.
> 
> Thanks again
> Joe
> 
> On Thu, 2 Apr 2026, 16:07 , <hello@expressmusic.co.uk> wrote:
> 
>> Hi Joe,
>> 
>> No, that's not normal but can happen during transit. It certainly
>> wasn't
>> like that when it left here. Fender class this as a cosmetic flaw
>> that
>> won't impact on the playability or stability in any way. Sorry you
>> are
>> on the receiving end of this!
>> 
>> First option: Keep it and we can offer a 10% discount.
>> 
>> Second option: We will arrange a collection and get you a
>> replacement on
>> order with Fender. The current eta is mid April with them so may
>> take a
>> few weeks realistically to get it to you.
>> 
>> Third option: We get it back here and issue a refund. We will just
>> buy
>> the Taylor off you.
>> 
>> Have a think over the weekend what you want to do. We are back in
>> the
>> shop Tuesday.
>> 
>> Speak soon,
>> Phil
>> Express Music
>> 
>> On 2026-04-02 15:56, Joe Harrison wrote:
>>> So the only thing is, there’s a crack in paint on both sides of
>> the
>>> neck where it meets the body. One side is prominent, the other
>> side is
>>> smaller but still there.
>>> 
>>> That’s not normal, right? I’ve just checked my outgoing
>> Standard
>>> Strat and that’s perfect.
>>> 
>>> I’ve dropped you some pics.
>>> 
>>> Joe
>>> 
>>> On Thu, 2 Apr 2026 at 15:37, <hello@expressmusic.co.uk> wrote:
>>> 
>>>> PHEW!!!!
>>>> 
>>>> We are all very relieved, as I'm sure you are too. What a feck up
>>>> haha
>>>> glad the driver managed to get it back off them. Now you can
>> enjoy
>>>> playing it!
>>>> 
>>>> Have a good Easter : )
>>>> 
>>>> On 2026-04-02 15:34, Joe Harrison wrote:
>>>>> Good news!
>>>>> 
>>>>> I have it. Took the fedex guy nearly an hour to get it off them.
>>>> They
>>>>> didn’t want to give it up he said. Apologised profusely. But
>>>> it’s
>>>>> here ok.
>>>>> 
>>>>> Thanks very much for chasing it for me. I’m certain of you
>>>> hadn’t
>>>>> I don’t think we’s have seen it again.
>>>>> 
>>>>> Cheers
>>>>> Joe
>>>>> Ps it feels lovely!
>>>>> 
>>>>> On Thu, 2 Apr 2026 at 11:32, <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> 😂 Yes should be interesting!
>>>>>> 
>>>>>> On 2026-04-02 11:29, Joe Harrison wrote:
>>>>>>> Thanks Phil. Appreciate it. Like I say I know it’s not your
>>>>>> fault.
>>>>>>> 
>>>>>>> I’m semi amused to see how well that fedex guy gets on
>> trying
>>>> to
>>>>>> get
>>>>>>> that guitar back. The family at 23 Maybank yesterday were in
>>>> full
>>>>>> on
>>>>>>> Trump denial mode yesterday when I asked them.
>>>>>>> 
>>>>>>> Cheers
>>>>>>> Joe.
>>>>>>> 
>>>>>>> On Thu, 2 Apr 2026 at 11:21, <hello@expressmusic.co.uk> wrote:
>>>>>>> 
>>>>>>>> Hi Joe,
>>>>>>>> 
>>>>>>>> FedEx say they'll coming back to collect the parcel's from
>> both
>>>>>>>> addresses today and swapping them over, so we'll see what
>>>>>> happens.
>>>>>>>> We'll keep an eye on it, but obviously, let us know if you
>> get
>>>>>> any
>>>>>>>> news
>>>>>>>> first.
>>>>>>>> 
>>>>>>>> Thanks.
>>>>>>>> Phil
>>>>>>>> On 2026-04-01 18:54, Joe Harrison wrote:
>>>>>>>>> Hi Phil,
>>>>>>>>> 
>>>>>>>>> I have some what's probably bad news for the pair of us. I
>>>> took
>>>>>> a
>>>>>>>> trip
>>>>>>>>> to those coordinates and 23 Maybank Rd (it is just a few
>> mins
>>>>>>>> drive
>>>>>>>>> from my house - about the length of time between my 'it's
>> been
>>>>>>>> signed
>>>>>>>>> for notification' and our phone call earlier in fact).
>>>>>>>>> 
>>>>>>>>> I knocked on the door and asked politely for my parcel and
>>>> asked
>>>>>>>> if
>>>>>>>>> they had received anything today. The kind people at 23
>> flatly
>>>>>>>> denied
>>>>>>>>> having received any parcels today and certainly didn't have
>>>>>> mine.
>>>>>>>> I
>>>>>>>>> left.
>>>>>>>>> 
>>>>>>>>> I'd left their parcel in my car to do a swap in the event
>> that
>>>>>>>> they'd
>>>>>>>>> give me my parcel, I still have it.
>>>>>>>>> 
>>>>>>>>> I've attached a pic of the house, geo-tagged. Not sure if
>> that
>>>>>> is
>>>>>>>>> going to be of any use to Fedex or speed things up, but at
>>>> this
>>>>>>>> stage
>>>>>>>>> the chances of either of us getting that strat is pretty
>>>>>>>> negligible
>>>>>>>>> given the response of the people at Maybank Rd.
>>>>>>>>> 
>>>>>>>>> Absolutely not your fault as I know Fedex are 100% to blame
>>>> and
>>>>>>>>> incompetent - but I'd really appreciate you harassing Fedex
>> so
>>>>>>>> they do
>>>>>>>>> admit their mistake, pay you the insured value so I can get
>> a
>>>>>>>> refund.
>>>>>>>>> Any evidence/ring footage etc you need to support that just
>>>> let
>>>>>> me
>>>>>>>>> know and I'll do whatever is needed for you.
>>>>>>>>> 
>>>>>>>>> Thanks in advance.
>>>>>>>>> Joe
>>>>>>>>> 
>>>>>>>>> On Wed, 1 Apr 2026 at 15:41, <hello@expressmusic.co.uk>
>> wrote:
>>>>>>>>> 
>>>>>>>>>> Good work detective Joe!
>>>>>>>>>> 
>>>>>>>>>> We will keep you updated.
>>>>>>>>>> 
>>>>>>>>>> On 2026-04-01 15:39, Joe Harrison wrote:
>>>>>>>>>>> Just figured out how to get my long/lat as well. Hopefully
>>>>>> there
>>>>>>>>>> will
>>>>>>>>>>> be no argument from Fedex that they've made a mistake (I
>>>> also
>>>>>>>> have
>>>>>>>>>>> Ring camera capturing when they've delivered the other
>> guy's
>>>>>>>>>> parcel to
>>>>>>>>>>> me). Some more ammunition for you.
>>>>>>>>>>> 
>>>>>>>>>>> And here's my front door (attached).
>>>>>>>>>>> 
>>>>>>>>>>> On Wed, 1 Apr 2026 at 15:22, <hello@expressmusic.co.uk>
>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> Hi Joe,
>>>>>>>>>>>> 
>>>>>>>>>>>> Just spoken with FedEx and they are on the case as a
>> matter
>>>>>> of
>>>>>>>>>>>> urgency
>>>>>>>>>>>> which is great.
>>>>>>>>>>>> 
>>>>>>>>>>>> Please can you let me know the tracking number on the
>>>> parcel
>>>>>>>> you
>>>>>>>>>>>> received from FedEx today?
>>>>>>>>>>>> 
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Phil
>>>>>>>>>>>> Express Music
>>>>>>>>>>>> 
>>>>>>>>>>>> -------- Original Message --------
>>>>>>>>>>>> Subject: FedEx proof of delivery and GPS delivery
>>>> coordinates
>>>>>>>>>>>> Date: 2026-04-01 15:07
>>>>>>>>>>>> From: hello@expressmusic.co.uk
>>>>>>>>>>>> To: steelfish44@gmail.com
>>>>>>>>>>>> 
>>>>>>>>>>>> Hi Joe,
>>>>>>>>>>>> 
>>>>>>>>>>>> Thanks for the call just now.
>>>>>>>>>>>> 
>>>>>>>>>>>> These are the coordinates that FedEx are saying it was
>>>>>>>> delivered
>>>>>>>>>>>> too:
>>>>>>>>>>>> 53°40'3.4"N, 1°28'47.1"W
>>>>>>>>>>>> 
>>>>>>>>>>>> We have just opened a FedEx case to say it is missing.
>> Case
>>>>>>>>>> number:
>>>>>>>>>>>> C-233700733
>>>>>>>>>>>> 
>>>>>>>>>>>> Let's hope this one is resolved smoothly!
>>>>>>>>>>>> 
>>>>>>>>>>>> We are at the shop till 5pm if you need us, just call me.
>>>>>>>>>>>> 
>>>>>>>>>>>> Phil
>>>>>>>>>>>> Express Music