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Date: Fri, 24 Nov 2023 11:01:45 +0000
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: Taylor Repair ST#117426
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Good morning Susana,

Thank you for your help of this.

We have the labels printed ready for collection. We are actually closed 
on a Monday but I guess they will automatically retry on Tuesday anyway.

Have a great weekend.

Kind Regards,
Harriet
Express Music

On 2023-11-24 07:20, Susana Raya wrote:
> Hi Harriet,
> 
> Thank you for contacting us. We will bring the guitar for inspection
> and possible service.
> We'll provide the quote for the work after inspection.
> 
> Our reference for this service is ST#117426.
> 
> Please find attached the shipping labels that need to accompany the 
> guitar.
> 
> TNT will collect the guitar on Monday from your store.
> 
> Let me know if you need any further assistance.
> 
> Best regards,
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
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> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, 23 November 2023 16:09
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Taylor Repair
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> We took a 150e in part exchange for a 400 series last week. The 150e
> needs a neck reset. The customer who does have quite a few Taylors
> says it was originally supplied like this....not by us but another UK
> dealer.
> The action is crazy high. The guitar is boxed up ready to go. Please
> can we get this organised through you?
> 
> Serial Number: 2104129052
> 
> Kind Regards,
> Harriet
> Express Music
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982