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Date: Thu, 08 Apr 2021 11:09:03 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Telecaster
In-Reply-To: <KZV4D9YYM7_606dabc1709e2_662b0bd3f6e5b471278_sprut@zendesk.com>
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 <610707b07d67b7b892ba794de4e571e6@expressmusic.co.uk>
 <f48a9f2231bae1a955dea0a404ae6056@expressmusic.co.uk>
 <KZV4D9YYM7_606dabc1709e2_662b0bd3f6e5b471278_sprut@zendesk.com>
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Please can we go ahead with this return and replacement asap.


Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 07/04/2021 13:55, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 7, 2021, 13:55 GMT+1
> Hi Harriet, 
>
> We do not have many outstanding orders on these so you would be one
> of the first to receive replacement. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 7, 2021, 13:07 GMT+1
>
> Hi Richard,
>
> Yes please organise a replacement.
>
> Do we join the front of a backorder que for a replacement?
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 7, 2021, 12:45 GMT+1
>
> Hi Harriet, 
>
> I am very sorry to see this!
>
> We are currently looking at a 90 day wait time on replacement stock.
> Are you happy for me to book this in for replacement? 
>
> Our QC process has not changed, no. I am sorry that you've 
> experienced this. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 6, 2021, 16:07 GMT+1
>
> Hello,
>
> We have just taken delivery of yet another faulty guitar of yours....
>
> FENDER AM PRO II TELE RW 3TSB
> 0113940700
> Serial Number: US210012827
>
> Fault - Dent in finish on body
>
> Please organise a collection and replacement immediately. I would
> appreciate you letting us know when we should expect a replacement
> please. We're growing increasingly frustrated at the amount of faulty
> guitars we are receiving after months and months of waiting. Has your
> quality control process changed recently?
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> 909B0327-2DB9-4746-B689-24BA31FDD67C.JPG
>
>  Attachment(s)
>  909B0327-2DB9-4746-B689-24BA31FDD67C.JPG [1]
>
> Your request (364399) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
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>
> Links:
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> [1]
> 
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> [2] http://secure.itpartnership.com/www.fender.com