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Date: Fri, 15 Nov 2019 10:54:16 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: RE: 814ce Faulty
In-Reply-To: <8D7773697A7B7B45850644C67803045C517B65FE@EX01.taylorguitars.com>
References: <1c199c29befba14768d2b37c6accbd0f@expressmusic.co.uk>
 <8D7773697A7B7B45850644C67803045C517B65FE@EX01.taylorguitars.com>
Message-ID: <5abc1d477c4d13fddf425f0050d0f5b4@expressmusic.co.uk>
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Hi Michel,

Just reminding you that we haven't received the returns documents for 
the faulty 814CE.


Kind Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 12/11/2019 11:47, Michel Gambini wrote:
> Hi Harriet,
>
> Thank you for contacting us. I sorry to hear about this issue.
> We would like to return this guitar.
> Our reference for this return is ST#87412.
> You will receive another email to book the collection of this guitar
> from your store.
>
> Let me know if you need any further assistance.
> Best regards,
>
> Michel Gambini
> Administrative Assistant / Customer Service
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
>
>
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Monday, November 11, 2019 1:11 PM
> To: Remy Louis <Remy.Louis@taylorguitars.com>
> Subject: 814ce Faulty
>
> Morning,
>
> We've just received this 814ce and noticed a big scratch across the
> back. We have attached a photo which shows about half the length of
> the full scratch. Apologies it was very difficult to capture. Please
> let us know how it's best to proceed.
>
> Sales Order. 255399
> Serial No. 1103299130
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG