MIME-Version: 1.0
Date: Fri, 14 Jun 2024 15:07:17 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Space Delay
In-Reply-To: <W2YV90VKDL2_666c4cf182e42_4939801418736_sprut@zendesk.com>
References: <W2YV90VKDL2@zendesk.com>
 <0c1f46cf43b3c6506d230d7882778eb5@expressmusic.co.uk>
 <W2YV90VKDL2_666c4cf182e42_4939801418736_sprut@zendesk.com>
Message-ID: <ae18b85c41708c777fa3f84e2a6377f8@expressmusic.co.uk>
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Also meant to say the customer requested a refund so if there's any 
chance of a credit on this as we already replaced it after the customer 
purchased it.

Thanks.
Tim.
On 2024-06-14 15:00, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  14 Jun 2024, 15:00 BST
> 
> Hi Tim,
> 
> Thanks for your email. Is this a customer return? If so, could you
> please provide their proof of purchase?
> Could you please also provide a video of the fault you're
> experiencing?
> 
> We are expecting delays to service requests certainly throughout June.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  14 Jun 2024, 13:38 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have a faulty Hammertone Space Delay pedal S/N CVTE22010238. It
> makes
> an annoying clicking sound when in use.
> 
> Also, any news on when you might be collecting faulty guitars?
> 
> Thanks.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (640541) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [1] for the full range of
> Fender products [W2YV90-VKDL2]
> 
> Links:
> ------
> [1] http://roundcube.itpartnership.com/www.fender.com