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Date: Tue, 05 Nov 2024 11:32:39 +0000
From: hello@expressmusic.co.uk
To: Graham Ogilvie <graham.ogilvie3@btinternet.com>
Subject: Re: Express Music Enquiry - 5744
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 <47d2d57f.e7b.192fc14a0d3.Webtop.159@btinternet.com>
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Hello Graham,

Many thanks for the speedy reply.

We will make sure to include a new set of D'Addario's in the front 
pocket of the gig bag for you. Tim is actually just doing all our final 
checks on the guitar now and getting it boxed up. You will receive an 
email later today with the tracking information for the delivery. I do 
know that sometimes there is a small delay with shipments to Scotland 
due to the distance but we will be booking it on FedEx 24 hour delivery. 
Fingers crossed it should be with you tomorrow before 6pm.

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2024-11-05 11:27, Graham Ogilvie wrote:
> Good Morning,
> 
> Thanks for the prompt response.
> 
> I thought they might be Elixir.
> 
> The only Elixir strings I have tried before, were a set I bought on
> amazon which I changed back to D'addario's in less than a week.
> 
> They may well have been fake strings, I don't know. However having
> read other purchasers comments (after my purchase) I wasn't
> 
> the only one having issues.
> 
> I will be happy to accept the guitar and try it with the Elixirs,
> knowing that this time they are the genuine article.
> 
> However if you are feeling in a good mood after your holidays you
> could always include a set of D'addario's in the gig bag, just in
> case!
> 
> I Look forward to receiving the Guitar in due course.
> 
> Please note that if you are particularly busy after your holiday I am
> not in any great hurry to receive delivery.
> 
> Regards,
> 
> Graham Ogilvie
> 
>> ------ Original Message ------
>> From: hello@expressmusic.co.uk
>> To: graham.ogilvie3@btinternet.com
>> Sent: Tuesday, November 5th 2024, 10:49
>> Subject: Re: Express Music Enquiry - 5744
>> Good morning Graham, Thank you for getting in touch and we really
>> appreciate your patience waiting for our return to work. I am sure
>> you are very eager to get playing your new Taylor. Regarding the
>> strings on this model, we believe this one is fitted with Elixir but
>> there is no paperwork to confirm this. We are more than happy to
>> include a set of D'Addario's with your order if this is your
>> preference? Kind Regards, Harriet, Phil & Tim Express Music On
>> 2024-10-31 11:45, graham.ogilvie3@btinternet.com wrote: > Name: Mr.
>> Graham Ogilvie > > Address: 6 Farndale > Stewartfield > East
>> KIlbride > > Postcode: G74 4QS > > Telephone: 07513956377 > > Email:
>> graham.ogilvie3@btinternet.com > > Enquiry: Hi, > I ordered the
>> Taylor American Dream AD22e Electro - Sapele / Mahogany > from
>> yourselves, yesterday. I know you are closed until Monday, but >
>> when you get a chance can you advise me of the manufacturer of the >
>> strings it comes with, ie Elixir or d'addario. I know they changed >
>> from one to the other, but i am not sure if it was after or before
>> the > date of this guitar. > Regards, > Graham Ogilvie