MIME-Version: 1.0
Date: Wed, 21 Sep 2022 13:06:42 +0100
From: hello@expressmusic.co.uk
To: Wallace Nock <southsea@me.com>
Subject: Re: Express Music Enquiry - 4991
In-Reply-To: <B4F7069A-EB6D-4A39-9C38-FCB93F0546EE@me.com>
References: <e367e9060fcbe547ac5a661b555db077@expressmusic.co.uk>
 <B4F7069A-EB6D-4A39-9C38-FCB93F0546EE@me.com>
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Hi Wallace,

All is go go go from our end!

Have a good day,
Harriet

On 2022-09-21 12:59, Wallace Nock wrote:
> Ok
> 
> That fine I understand it totally. As
> Long as it’s all gone through and there are not any further hickups.
> I’m very upfront legitimate person so you have no worries there. But I
> understand the protection situation.
> 
> Please advise that all is now in order and will leave to me today.
> 
> Thank You
> 
> Wallace Nock (MD)
> southsea@me.com
> 07555182885
> 
>> On 21 Sep 2022, at 12:56, hello@expressmusic.co.uk wrote:
>> 
>> Hi Wallace,
>> 
>> Thank you for the photo ID confirmation.
>> 
>> The online transaction was flagged up on our payment system as a 
>> potential high fraud risk which is why we asked for some additional 
>> ID.
>> 
>> Please don't take this personally. It's an automated system there to 
>> protect both end users and retailers.
>> 
>> We can confirm the guitar will be leaving here today set up with your 
>> chosen Elixir 12-53 Phosphor bronze fitted.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> 
>>> On 2022-09-21 12:44, Wallace Nock wrote:
>>> Hi
>>> I have never heard anything like this but I have sent you the pic of
>>> my drivers licence. I have paid and you have the money as it’s off my
>>> account. So I cannot understand or see what the issue is here. Please
>>> advise as I find this quite strange
>>> Regards
>>> Dr Wallace Nock (MD)
>>> southsea@me.com
>>> 07555182885
>>>>> On 21 Sep 2022, at 12:38, hello@expressmusic.co.uk wrote:
>>>> Hi Wallace,
>>>> Our payment provider has come back to us requesting some additional 
>>>> information before we release the goods.
>>>> Are you able to provide a form of photo ID which shows your 
>>>> delivery/billing address on eg. drivers license. Apologies for this 
>>>> small delay but hopefully you can see it from our point of view. We 
>>>> want to make sure the guitar ends up in the right hands.
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>>> On 2022-09-21 09:27, Wallace Nock wrote:
>>>>> Good morning
>>>>> Ok I have decided to go ahead with it. Please could you give me a 
>>>>> call
>>>>> on the number below and I will do the transaction.
>>>>> Many thanks
>>>>> Dr Wallace Nock (MD)
>>>>> southsea@me.com
>>>>> 07555182885
>>>>>>> On 20 Sep 2022, at 16:27, hello@expressmusic.co.uk wrote:
>>>>>> Hi Wallace,
>>>>>> Thank you for the update.
>>>>>> Take your time and let us know tomorrow if you want to go ahead or 
>>>>>> not.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>>> On 2022-09-20 16:22, Wallace Nock wrote:
>>>>>>> Hi Harriet
>>>>>>> I will only make the decision in the morning so I think put it 
>>>>>>> back up
>>>>>>> for sale on the site and if I want it I will do it in the 
>>>>>>> morning.
>>>>>>> Thanks.
>>>>>>> Wallace Nock (MD)
>>>>>>> southsea@me.com
>>>>>>> 07555182885
>>>>>>>>> On 20 Sep 2022, at 11:43, Wallace Nock <southsea@me.com> wrote:
>>>>>>>> That’s perfect I have a break at lunch time and will call you 
>>>>>>>> then.
>>>>>>>> Regards
>>>>>>>> Wallace Nock (MD)
>>>>>>>> southsea@me.com
>>>>>>>> 07555182885
>>>>>>>>> On 20 Sep 2022, at 11:40, hello@expressmusic.co.uk wrote:
>>>>>>>>> Hi Wallace,
>>>>>>>>> If you give us a call when you are ready to pay, we will 
>>>>>>>>> re-enable the guitar on our website. We please ask you to 
>>>>>>>>> follow the process of ordering online because all our security 
>>>>>>>>> checks are completed this way and it saves any mistakes being 
>>>>>>>>> made with shipping addresses etc.
>>>>>>>>> Our shop number is: 01926 808982
>>>>>>>>> If you complete the payment later this afternoon, we will 
>>>>>>>>> despatch the guitar tomorrow for delivery to you on Thursday.
>>>>>>>>> Kind Regards,
>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>> On 2022-09-20 11:33, Wallace Nock wrote:
>>>>>>>>>> Hi Harriet
>>>>>>>>>> Thank you I appreciate that. Can you let me know how I do the
>>>>>>>>>> transaction so I can process before 5
>>>>>>>>>> Many Thanks.
>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>> southsea@me.com
>>>>>>>>>> 07555182885
>>>>>>>>>>>> On 20 Sep 2022, at 11:25, hello@expressmusic.co.uk wrote:
>>>>>>>>>>> Hi Wallace,
>>>>>>>>>>> They really are exceptional guitars. On arrival all our 
>>>>>>>>>>> guitars go through our workshop for a full healthcheck. We do 
>>>>>>>>>>> this process again before departure and make any adjustments 
>>>>>>>>>>> we feel are necessary to keep within Martin specification.
>>>>>>>>>>> This model is an Electro Acoustic and fitted with a Fishman 
>>>>>>>>>>> Gold Plus Natural I electronics system.
>>>>>>>>>>> If you receive this guitar and it is not 100% to your liking, 
>>>>>>>>>>> we have put our returns policy below for you to read before 
>>>>>>>>>>> placing your order.
>>>>>>>>>>> In accordance with the Distance Selling Regulations, any 
>>>>>>>>>>> goods can be returned for any reason within 14 working days 
>>>>>>>>>>> for a refund, less carriage costs which are
>>>>>>>>>>> Small Item £10 (parts / pedal etc)
>>>>>>>>>>> Medium Item £25 (guitars, most instruments, practice amps)
>>>>>>>>>>> Large Item £45 (large amps, pa speakers, digital pianos)
>>>>>>>>>>> All Returned goods must be in their original condition and 
>>>>>>>>>>> packaging and be in re-sellable condition. If you decide that 
>>>>>>>>>>> you do not wish to keep an item you must contact us before 
>>>>>>>>>>> returning your item(s). Alternatively, we can arrange 
>>>>>>>>>>> collection, the cost for a collection is £15 small item, £30 
>>>>>>>>>>> Medium item and £50 for a Large item.
>>>>>>>>>>> We have taken this guitar off general sale until 5pm today 
>>>>>>>>>>> for you. If you have a change of heart, please let us know.
>>>>>>>>>>> Hope you have a smooth day and speak later on.
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>> On 2022-09-20 11:14, Wallace Nock wrote:
>>>>>>>>>>>> Hi
>>>>>>>>>>>> Thank you for getting back to me. Will the guitar be setup 
>>>>>>>>>>>> properly
>>>>>>>>>>>> with great action and does this come with a pickup. I 
>>>>>>>>>>>> remember playing
>>>>>>>>>>>> one in Martin in London and loved it.
>>>>>>>>>>>> Lastly if the guitar is not 100% to my liking do you have a 
>>>>>>>>>>>> return
>>>>>>>>>>>> policy providing its in perfect condition as received.
>>>>>>>>>>>> If all is in order I will do the purchase later. I have a 
>>>>>>>>>>>> 000 custom
>>>>>>>>>>>> shop cocobolo and a 00m-28 custom. So this will be a lovely 
>>>>>>>>>>>> addition.
>>>>>>>>>>>> If you could let me know and hold it just until around 4.30 
>>>>>>>>>>>> as I’m in
>>>>>>>>>>>> consultation with patients all day.
>>>>>>>>>>>> Many Thanks
>>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>>> southsea@me.com
>>>>>>>>>>>> 07555182885
>>>>>>>>>>>>>> On 20 Sep 2022, at 11:05, hello@expressmusic.co.uk wrote:
>>>>>>>>>>>>> Good Morning Wallace,
>>>>>>>>>>>>> Thank you for getting in touch. Apologies, we're closed 
>>>>>>>>>>>>> Sunday and Monday and just catching up on all our enquiries 
>>>>>>>>>>>>> now.
>>>>>>>>>>>>> The Martin OMJM listed on our website is in-stock and the 
>>>>>>>>>>>>> photo's are of the exact guitar you would be getting.
>>>>>>>>>>>>> This guitar arrived to us last month following an 18 month 
>>>>>>>>>>>>> + waiting time.
>>>>>>>>>>>>> If the guitar was paid for before 1pm today, we can 
>>>>>>>>>>>>> despatch this afternoon for delivery to you tomorrow before 
>>>>>>>>>>>>> 6pm. We use TNT/Fed Ex for all our shipments and will 
>>>>>>>>>>>>> provide tracking information for you to follow its journey 
>>>>>>>>>>>>> to you.
>>>>>>>>>>>>> Please use the link below to view the Martin OMJM John 
>>>>>>>>>>>>> Mayer Signature Electro Acoustic.
>>>>>>>>>>>>> https://www.expressmusic.co.uk/products.asp?code=183598
>>>>>>>>>>>>> If you have any further questions, please let us know. We 
>>>>>>>>>>>>> are in the shop Tuesday to Saturday 11am-5pm.
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>> On 2022-09-20 01:29, southsea@me.com wrote:
>>>>>>>>>>>>>> Name: Dr Wallace Nock
>>>>>>>>>>>>>> Address: 9 Mulberry Court
>>>>>>>>>>>>>> Postcode: GU47EQ
>>>>>>>>>>>>>> Telephone: 07555182885
>>>>>>>>>>>>>> Email: southsea@me.com
>>>>>>>>>>>>>> Enquiry: Good day.
>>>>>>>>>>>>>> I am enquiring about the Martin OMJM you say you have in 
>>>>>>>>>>>>>> stock. Is
>>>>>>>>>>>>>> this a brand new guitar and is it still available. I'm 
>>>>>>>>>>>>>> based in Surrey
>>>>>>>>>>>>>> Guildford. If I were to purchase this. How long would it 
>>>>>>>>>>>>>> take to get
>>>>>>>>>>>>>> to me.
>>