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Date: Wed, 08 Feb 2023 11:49:54 +0000
From: hello@expressmusic.co.uk
To: Oreste Gargaro <oreste@westsidedistribution.com>
Subject: Re: SG45 Issue
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Morning Oreste,

Thanks for the update. We will pass this on to the customer.

Kind Regards,
Tim


On 2023-02-08 11:37, Oreste Gargaro wrote:
> Hi Tim,
> 
> This is good to come back and I'll ship it out tonight.
> 
> The saddle has been replaced. Whoever tried to set this up, cut the
> saddle too low and poorly and then shimmed it. Not great.
> 
> The guitar is back at spec and playing well.
> 
> Cheers
> 
> Oreste
> 
>  Oreste Gargaro
> 
> 100 Fifty Pitches Road
> Glasgow
> G51 4EB
> T: 0141 248 4812 [1]
> oreste@westsidedistribution.com | www.westsidedistribution.com 		 [2]
> [3]  [4]  [5]
> 
>  The content of this email is confidential and intended for the
> recipient specified in message only. It is strictly forbidden to share
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> Please do not print this email unless it is necessary. Every unprinted
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> 
> From: Oreste Gargaro <oreste@westsidedistribution.com>
> Sent: 07 February 2023 13:57
> To: hello@expressmusic.co.uk
> Subject: RE: SG45 Issue
> 
> Hi Tim,
> 
> The one for Harriet may have went to junk. Please pass this over
> RA-WDL-003247.
> 
> We've been looking at the other one this morning. The saddle has been
> shimmed by someone and is too low on the bass, too high on the treble.
> Our tech has set it up but he wants to leave it overnight and check it
> again in the morning.
> 
> Cheers
> Oreste
> 
> Oreste Gargaro
> 
> 100 Fifty Pitches Road
> Glasgow
> G51 4EB
> T: 0141 248 4812 [6]
> oreste@westsidedistribution.com | www.westsidedistribution.com [7]
> 
>  [2]  [3]  [4]  [5]
> 
> The content of this email is confidential and intended for the
> recipient specified in message only. It is strictly forbidden to share
> any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion, so that we can
> ensure such a mistake does not occur in the future.
> Please do not print this email unless it is necessary. Every unprinted
> email helps the environment.
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: 07 February 2023 12:33
> To: Oreste Gargaro <oreste@westsidedistribution.com>
> Subject: Re: SG45 Issue
> 
> On 2023-02-01 14:54, Oreste Gargaro wrote:
>> Hi Tim,
>> 
>> They are tech'd before leaving and the guys would have noticed this
> if
>> it was present then.
>> Might be damp. We've seen a lot of this recently. Might be down to
> how
>> people are economising on the heating through the winter.
>> 
>> Let's take a look on RA-WDL-003248
>> 
>> Cheers
>> Oreste
>> 
>>  Oreste Gargaro
>> 
>> 100 Fifty Pitches Road
>> Glasgow
>> G51 4EB
>> T: 0141 248 4812 [1]
>> oreste@westsidedistribution.com | www.westsidedistribution.com [7]
>         [2]
>> [3]  [4]  [5]
>> 
>>  The content of this email is confidential and intended for the
>> recipient specified in message only. It is strictly forbidden to
> share
>> any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake,
> please
>> reply to this message and follow with its deletion, so that we can
>> ensure such a mistake does not occur in the future.
>> Please do not print this email unless it is necessary. Every
> unprinted
>> email helps the environment.
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: 01 February 2023 14:42
>> To: Oreste Gargaro <oreste@westsidedistribution.com>
>> Subject: SG45 Issue
>> 
>> Hi Oreste,
>> 
>> Just had a customer return a Sigma SG45 (S/N 211217617) which he
>> purchased from us late last year with a bit of an issue.
>> He took it to a local luthier in Worcester to have it setup and the
>> luthier told him that he couldn't do much with it because the neck
> had
>> not been set correctly in manufacture.
>> Me and Phil have both looked at it and compared it to a couple of
>> other Sigma's we have in stock and came to the conclusion that he
>> might be right.
>> Could you give us an RA number so we can send it to you to take a
>> look, please?
>> 
>> Kind Regards.
>> 
>> Tim.
>> 
>> Kind Regards,
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982
>> 
>> 
>> Links:
>> ------
>> [1] tel:01412484812
>> [2] https://www.facebook.com/westsidedistribution/
>> [3] https://twitter.com/westside_uk
>> [4] https://www.youtube.com/user/westsidedistribution
>> [5] https://www.instagram.com/westsidedistro/
> 
> Hi Oreste,
> 
> Just wondering if you've had a chance to take a look at the SG45 yet,
> customer is chasing us already!
> Also, Harriet here asked about an RA number on an SJM-SG45-AN (S/N
> 220902597) with some finishing issues she messaged about a couple of
> weeks ago?
> 
> Regards.
> Tim.
> 
> Links:
> ------
> [1] tel:01412484812
> [2] https://www.facebook.com/westsidedistribution/
> [3] https://twitter.com/westside_uk
> [4] https://www.youtube.com/user/westsidedistribution
> [5] https://www.instagram.com/westsidedistro/
> [6] tel:0141%20248%204812
> [7] http://www.westsidedistribution.com