MIME-Version: 1.0
Date: Fri, 23 Sep 2022 10:57:51 +0100
From: hello@expressmusic.co.uk
To: Wallace Nock <southsea@me.com>
Subject: Re: Express Music Enquiry - 4991
In-Reply-To: <8EDCBAFB-1330-45A6-A378-80DF97F48DFC@me.com>
References: <f12f19aaa4f245e7d1575776d60a4a74@expressmusic.co.uk>
 <8EDCBAFB-1330-45A6-A378-80DF97F48DFC@me.com>
Message-ID: <768d4a3d73e0ce15cdfd576f22c6843c@expressmusic.co.uk>
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Good Morning Wallace,

Thank you for your email. We're all delighted to hear you're happy with 
the OMJM.

As discussed with Phil we can deduct £100 off the 000-28EC. We will set 
it up lower with a new set of Elixir 12/53 phosphor bronze. When you are 
ready to go ahead with the transaction let us know and we will change 
the price on our website for you.

Regarding the LR Baggs Anthem, unfortunately we're not dealers with this 
company anymore so you are probably best arranging this with your local 
guitar store/luthier.

Kind Regards,
Harriet, Phil & Tim

On 2022-09-22 17:56, Wallace Nock wrote:
> Hi Harriet
> 
> Firstly a huge thank you for organising my guitar absolutely love it.
> I am going to take the Eric Clapton model also. As long as they set it
> up nice and low action with some new Elixir 12/53 phosphor bronze.
> Please let me k ow tomorrow and I will start the process.
> Could I also ask if there is a chance that a Lr Baggs Anthem pick-up
> can be installed in it. That’s the full anthem one.
> If you could let me know i would appreciate that
> 
> Regards
> 
> Dr Wallace Nock (MD)
> southsea@me.com
> 07555182885
> 
>> On 21 Sep 2022, at 13:17, hello@expressmusic.co.uk wrote:
>> 
>> Hi Wallace,
>> 
>> We will ensure it is as smooth as possible from our end.
>> 
>> Kind Regards,
>> Harriet
>> 
>>> On 2022-09-21 13:11, Wallace Nock wrote:
>>> Hi Harriet
>>> That’s good news. Let’s hope further transactions won’t be effected 
>>> by
>>> this. Anyhow all good enjoy the rest of your day.
>>> Regards
>>> Wallace Nock (MD)
>>> southsea@me.com
>>> 07555182885
>>>>> On 21 Sep 2022, at 13:06, hello@expressmusic.co.uk wrote:
>>>> Hi Wallace,
>>>> All is go go go from our end!
>>>> Have a good day,
>>>> Harriet
>>>>> On 2022-09-21 12:59, Wallace Nock wrote:
>>>>> Ok
>>>>> That fine I understand it totally. As
>>>>> Long as it’s all gone through and there are not any further 
>>>>> hickups.
>>>>> I’m very upfront legitimate person so you have no worries there. 
>>>>> But I
>>>>> understand the protection situation.
>>>>> Please advise that all is now in order and will leave to me today.
>>>>> Thank You
>>>>> Wallace Nock (MD)
>>>>> southsea@me.com
>>>>> 07555182885
>>>>>>> On 21 Sep 2022, at 12:56, hello@expressmusic.co.uk wrote:
>>>>>> Hi Wallace,
>>>>>> Thank you for the photo ID confirmation.
>>>>>> The online transaction was flagged up on our payment system as a 
>>>>>> potential high fraud risk which is why we asked for some 
>>>>>> additional ID.
>>>>>> Please don't take this personally. It's an automated system there 
>>>>>> to protect both end users and retailers.
>>>>>> We can confirm the guitar will be leaving here today set up with 
>>>>>> your chosen Elixir 12-53 Phosphor bronze fitted.
>>>>>> Kind Regards,
>>>>>> Harriet, Phil & Tim
>>>>>>> On 2022-09-21 12:44, Wallace Nock wrote:
>>>>>>> Hi
>>>>>>> I have never heard anything like this but I have sent you the pic 
>>>>>>> of
>>>>>>> my drivers licence. I have paid and you have the money as it’s 
>>>>>>> off my
>>>>>>> account. So I cannot understand or see what the issue is here. 
>>>>>>> Please
>>>>>>> advise as I find this quite strange
>>>>>>> Regards
>>>>>>> Dr Wallace Nock (MD)
>>>>>>> southsea@me.com
>>>>>>> 07555182885
>>>>>>>>> On 21 Sep 2022, at 12:38, hello@expressmusic.co.uk wrote:
>>>>>>>> Hi Wallace,
>>>>>>>> Our payment provider has come back to us requesting some 
>>>>>>>> additional information before we release the goods.
>>>>>>>> Are you able to provide a form of photo ID which shows your 
>>>>>>>> delivery/billing address on eg. drivers license. Apologies for 
>>>>>>>> this small delay but hopefully you can see it from our point of 
>>>>>>>> view. We want to make sure the guitar ends up in the right 
>>>>>>>> hands.
>>>>>>>> Kind Regards,
>>>>>>>> Harriet, Phil & Tim
>>>>>>>>> On 2022-09-21 09:27, Wallace Nock wrote:
>>>>>>>>> Good morning
>>>>>>>>> Ok I have decided to go ahead with it. Please could you give me 
>>>>>>>>> a call
>>>>>>>>> on the number below and I will do the transaction.
>>>>>>>>> Many thanks
>>>>>>>>> Dr Wallace Nock (MD)
>>>>>>>>> southsea@me.com
>>>>>>>>> 07555182885
>>>>>>>>>>> On 20 Sep 2022, at 16:27, hello@expressmusic.co.uk wrote:
>>>>>>>>>> Hi Wallace,
>>>>>>>>>> Thank you for the update.
>>>>>>>>>> Take your time and let us know tomorrow if you want to go 
>>>>>>>>>> ahead or not.
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>>> On 2022-09-20 16:22, Wallace Nock wrote:
>>>>>>>>>>> Hi Harriet
>>>>>>>>>>> I will only make the decision in the morning so I think put 
>>>>>>>>>>> it back up
>>>>>>>>>>> for sale on the site and if I want it I will do it in the 
>>>>>>>>>>> morning.
>>>>>>>>>>> Thanks.
>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>> southsea@me.com
>>>>>>>>>>> 07555182885
>>>>>>>>>>>>> On 20 Sep 2022, at 11:43, Wallace Nock <southsea@me.com> 
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>> That’s perfect I have a break at lunch time and will call 
>>>>>>>>>>>> you then.
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>>> southsea@me.com
>>>>>>>>>>>> 07555182885
>>>>>>>>>>>>> On 20 Sep 2022, at 11:40, hello@expressmusic.co.uk wrote:
>>>>>>>>>>>>> Hi Wallace,
>>>>>>>>>>>>> If you give us a call when you are ready to pay, we will 
>>>>>>>>>>>>> re-enable the guitar on our website. We please ask you to 
>>>>>>>>>>>>> follow the process of ordering online because all our 
>>>>>>>>>>>>> security checks are completed this way and it saves any 
>>>>>>>>>>>>> mistakes being made with shipping addresses etc.
>>>>>>>>>>>>> Our shop number is: 01926 808982
>>>>>>>>>>>>> If you complete the payment later this afternoon, we will 
>>>>>>>>>>>>> despatch the guitar tomorrow for delivery to you on 
>>>>>>>>>>>>> Thursday.
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>>> On 2022-09-20 11:33, Wallace Nock wrote:
>>>>>>>>>>>>>> Hi Harriet
>>>>>>>>>>>>>> Thank you I appreciate that. Can you let me know how I do 
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>> transaction so I can process before 5
>>>>>>>>>>>>>> Many Thanks.
>>>>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>>>>> southsea@me.com
>>>>>>>>>>>>>> 07555182885
>>>>>>>>>>>>>>>> On 20 Sep 2022, at 11:25, hello@expressmusic.co.uk 
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>> Hi Wallace,
>>>>>>>>>>>>>>> They really are exceptional guitars. On arrival all our 
>>>>>>>>>>>>>>> guitars go through our workshop for a full healthcheck. 
>>>>>>>>>>>>>>> We do this process again before departure and make any 
>>>>>>>>>>>>>>> adjustments we feel are necessary to keep within Martin 
>>>>>>>>>>>>>>> specification.
>>>>>>>>>>>>>>> This model is an Electro Acoustic and fitted with a 
>>>>>>>>>>>>>>> Fishman Gold Plus Natural I electronics system.
>>>>>>>>>>>>>>> If you receive this guitar and it is not 100% to your 
>>>>>>>>>>>>>>> liking, we have put our returns policy below for you to 
>>>>>>>>>>>>>>> read before placing your order.
>>>>>>>>>>>>>>> In accordance with the Distance Selling Regulations, any 
>>>>>>>>>>>>>>> goods can be returned for any reason within 14 working 
>>>>>>>>>>>>>>> days for a refund, less carriage costs which are
>>>>>>>>>>>>>>> Small Item £10 (parts / pedal etc)
>>>>>>>>>>>>>>> Medium Item £25 (guitars, most instruments, practice 
>>>>>>>>>>>>>>> amps)
>>>>>>>>>>>>>>> Large Item £45 (large amps, pa speakers, digital pianos)
>>>>>>>>>>>>>>> All Returned goods must be in their original condition 
>>>>>>>>>>>>>>> and packaging and be in re-sellable condition. If you 
>>>>>>>>>>>>>>> decide that you do not wish to keep an item you must 
>>>>>>>>>>>>>>> contact us before returning your item(s). Alternatively, 
>>>>>>>>>>>>>>> we can arrange collection, the cost for a collection is 
>>>>>>>>>>>>>>> £15 small item, £30 Medium item and £50 for a Large item.
>>>>>>>>>>>>>>> We have taken this guitar off general sale until 5pm 
>>>>>>>>>>>>>>> today for you. If you have a change of heart, please let 
>>>>>>>>>>>>>>> us know.
>>>>>>>>>>>>>>> Hope you have a smooth day and speak later on.
>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>>>> On 2022-09-20 11:14, Wallace Nock wrote:
>>>>>>>>>>>>>>>> Hi
>>>>>>>>>>>>>>>> Thank you for getting back to me. Will the guitar be 
>>>>>>>>>>>>>>>> setup properly
>>>>>>>>>>>>>>>> with great action and does this come with a pickup. I 
>>>>>>>>>>>>>>>> remember playing
>>>>>>>>>>>>>>>> one in Martin in London and loved it.
>>>>>>>>>>>>>>>> Lastly if the guitar is not 100% to my liking do you 
>>>>>>>>>>>>>>>> have a return
>>>>>>>>>>>>>>>> policy providing its in perfect condition as received.
>>>>>>>>>>>>>>>> If all is in order I will do the purchase later. I have 
>>>>>>>>>>>>>>>> a 000 custom
>>>>>>>>>>>>>>>> shop cocobolo and a 00m-28 custom. So this will be a 
>>>>>>>>>>>>>>>> lovely addition.
>>>>>>>>>>>>>>>> If you could let me know and hold it just until around 
>>>>>>>>>>>>>>>> 4.30 as I’m in
>>>>>>>>>>>>>>>> consultation with patients all day.
>>>>>>>>>>>>>>>> Many Thanks
>>>>>>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>>>>>>> southsea@me.com
>>>>>>>>>>>>>>>> 07555182885
>>>>>>>>>>>>>>>>>> On 20 Sep 2022, at 11:05, hello@expressmusic.co.uk 
>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>> Good Morning Wallace,
>>>>>>>>>>>>>>>>> Thank you for getting in touch. Apologies, we're closed 
>>>>>>>>>>>>>>>>> Sunday and Monday and just catching up on all our 
>>>>>>>>>>>>>>>>> enquiries now.
>>>>>>>>>>>>>>>>> The Martin OMJM listed on our website is in-stock and 
>>>>>>>>>>>>>>>>> the photo's are of the exact guitar you would be 
>>>>>>>>>>>>>>>>> getting.
>>>>>>>>>>>>>>>>> This guitar arrived to us last month following an 18 
>>>>>>>>>>>>>>>>> month + waiting time.
>>>>>>>>>>>>>>>>> If the guitar was paid for before 1pm today, we can 
>>>>>>>>>>>>>>>>> despatch this afternoon for delivery to you tomorrow 
>>>>>>>>>>>>>>>>> before 6pm. We use TNT/Fed Ex for all our shipments and 
>>>>>>>>>>>>>>>>> will provide tracking information for you to follow its 
>>>>>>>>>>>>>>>>> journey to you.
>>>>>>>>>>>>>>>>> Please use the link below to view the Martin OMJM John 
>>>>>>>>>>>>>>>>> Mayer Signature Electro Acoustic.
>>>>>>>>>>>>>>>>> https://www.expressmusic.co.uk/products.asp?code=183598
>>>>>>>>>>>>>>>>> If you have any further questions, please let us know. 
>>>>>>>>>>>>>>>>> We are in the shop Tuesday to Saturday 11am-5pm.
>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>>>>>> On 2022-09-20 01:29, southsea@me.com wrote:
>>>>>>>>>>>>>>>>>> Name: Dr Wallace Nock
>>>>>>>>>>>>>>>>>> Address: 9 Mulberry Court
>>>>>>>>>>>>>>>>>> Postcode: GU47EQ
>>>>>>>>>>>>>>>>>> Telephone: 07555182885
>>>>>>>>>>>>>>>>>> Email: southsea@me.com
>>>>>>>>>>>>>>>>>> Enquiry: Good day.
>>>>>>>>>>>>>>>>>> I am enquiring about the Martin OMJM you say you have 
>>>>>>>>>>>>>>>>>> in stock. Is
>>>>>>>>>>>>>>>>>> this a brand new guitar and is it still available. I'm 
>>>>>>>>>>>>>>>>>> based in Surrey
>>>>>>>>>>>>>>>>>> Guildford. If I were to purchase this. How long would 
>>>>>>>>>>>>>>>>>> it take to get
>>>>>>>>>>>>>>>>>> to me.
>>