MIME-Version: 1.0
Date: Tue, 25 Nov 2025 16:35:26 +0000
From: hello@expressmusic.co.uk
To: MARK AUSTIN <austma@aol.com>
Subject: Re: 914ce FedEx Return Labels
In-Reply-To: <E5E0F6F2-63E7-4283-96F4-1A0F6C02F01B@aol.com>
References: <616cf4148002c048e6eab2bb57cd6cb5@expressmusic.co.uk>
 <E5E0F6F2-63E7-4283-96F4-1A0F6C02F01B@aol.com>
Message-ID: <6d7531ebe495172fd2d72dfebaf2762f@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Hi Mark,

Looks like the refund has been processed straight away from what we can 
see. To keep things simple we refunded the full amount and have sent 
over an invoice for the return carriage costs. Hope that is ok with you, 
sorry to create more work!

Kind Regards,
Phil
Express Music

On 2025-11-25 15:38, MARK AUSTIN wrote:
> Hi all,
> 
> Thanks for the rapid response again. Once PayPal have done their
> thing, I’ll be sure to give you a 5 star review.
> 
> Best wishes,
> 
> Mark
> 
> On 25 Nov 2025, at 15:33, hello@expressmusic.co.uk wrote:
> 
> Good afternoon Mark,
> 
> I'm pleased to say we now have the Taylor safely back with us. We will
> process your refund now. PayPal are a little slow their end, so it can
> take 3-5 working days to show in your account.
> 
> If we can do anything else to help in the future, please give us a 
> buzz.
> 
> Kind Regards,
> Harriet, Phil & Tim
> Express Music
> 
> On 2025-11-22 14:33, MARK AUSTIN wrote:
>> Hi Harriet,
>> Thanks for the rapid response. I have already got an estimated pick-up
>> time from FedEx for Monday afternoon.
>> I have packed up the guitar. I have slackened the strings, added some
>> additional padding below the headstock, and added some extra padding
>> in the box. There is little movement on the shake test.
>> I look forward to hearing from you once the guitar is safely back.
>> Regards,
>> Mark
>> On 22 Nov 2025, at 11:32, hello@expressmusic.co.uk wrote:
>> Hi Mark,
>> Thanks for your call just now. I have arranged collection for the
>> Taylor by FedEx on Monday 24th. Please print out and attached the
>> label to the box. If you could do a good old rattle test and ensure
>> there is minimal movement of the case within the box it would be much
>> appreciated.
>> The tracking number is: 886297322811
>> Once we receive it back here, we will be in touch.
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> Kind Regards,
>> Phil, Tim & Harriet
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 01926 808982
>> <2025-11-22T11_28_42-FedEx-Shipping-Label.pdf>