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Date: Thu, 29 Feb 2024 13:30:07 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Re: [Fender Musical Instruments]
 Re: Fwd: Faulty truss rod - manufacture error
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Hi Ben,

Thanks for getting back to us.

We would appreciate if you can keep us updated with the progress.

Many Thanks,
Harriet

On 2024-02-29 13:23, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  29 Feb 2024, 13:23 GMT
> 
> Hi Harriet,
> 
> Thanks for your email. A new neck is required for this guitar, which
> has been ordered from the factory. Necks typically take 90-120 days.
> As soon as it arrives we'll get it set up and sent back to you.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  29 Feb 2024, 10:45 GMT This is a follow-up to your previous request
> #604913 [1] "Fwd: Faulty truss rod - man..."
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi team,
> 
> Do you have any news yet on RA number:10275801 sent back to you for
> inspection?
> 
> Our customer has now been without his guitar for a good few weeks as
> it
> very keen to get back playing.
> 
> Kind Regards,
> Harriet
> Express Music
> 
> n 2024-02-06 09:44, Rafael Berlanga (Fender Musical Instruments EMEA)
> wrote:
> 
> Your request (613424) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [9X55RN-296X3]
> 
> Links:
> ------
> [1] https://fenderemea.zendesk.com/hc/requests/604913
> [2] http://roundcube.itpartnership.com/www.fender.com