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Date: Fri, 26 Sep 2025 12:37:18 +0100
From: hello@expressmusic.co.uk
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: Re: [EXTERNAL] 14ce
In-Reply-To: <DS7PR03MB5558CDA26C5B3F3AF1CA9E1D881EA@DS7PR03MB5558.namprd03.prod.outlook.com>
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Thanks Michel :-)

Tim.

On 2025-09-26 09:59, Michel Gambini wrote:
> Hi Tim,
> 
>  Thank you for your reply. Our reference for this service is
> ST#129937.
>  Please find the shipping labels and Customs document that need to
> accompany the guitar attached.
>  TNT will collect the guitar next week on Tuesday, September 30.
> 
>  Best regards,
> 
>  Michel Gambini
>  Customer Service Representative
>  Maroastraat 113
>  1060 LG Amsterdam, The Netherlands
>  +31 (0)20 667 6030 office
>  taylorguitars.com [1]
> 
> -------------------------
> 
>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, September 25, 2025 12:00 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: Re: [EXTERNAL] 14ce
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> Hi Michel,
> 
> Yes, the s/n number is 2207075447
> 
> Thanks.
> Tim
> 
> On 2025-09-25 10:16, Michel Gambini wrote:
>> Hi Harriet,
>> 
>>  Sorry to hear about the issue with this guitar. It seems the guitar
>> may have suffered a minor impact in that area.
>>  We would like to arrange a return for inspection.
>>  Could you please provide the serial number of the guitar?
>>  Let me know, and we will schedule the return and send you the
>> shipping labels directly.
>>  Best regards,
>> 
>>  Michel Gambini
>>  Customer Service Representative
>>  Maroastraat 113
>>  1060 LG Amsterdam, The Netherlands
>>  +31 (0)20 667 6030 office
>>  taylorguitars.com [1]
>> 
>> -------------------------
>> 
>>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, September 24, 2025 5:00 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: [EXTERNAL] 14ce
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> Hi Susana,
>> 
>> We have just unboxed a new 14ce and noticed a mark/dink in the
> finish.
>> It is small but you can feel it and it is in a very noticeable
> place.
>> I
>> wondered if our customers may raise it as a finish flaw. I have
>> attached
>> a photo to get your opinion if that's ok.
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982
>> 
>> Links:
>> ------
>> [1] http://www.taylorguitars.com/ [1]
> 
> 
> 
> Links:
> ------
> [1] http://www.taylorguitars.com/