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Date: Tue, 12 Mar 2024 11:09:47 +0000
From: hello@expressmusic.co.uk
To: =?UTF-8?Q?=C5=81ukasz_Go=C5=82=C4=85bek?= <lukgolabek@gmail.com>
Subject: Re: Question about Atkin L36 Guitar
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warm..... -7 (wow!) that's chilly for us haha

My advice would be to sign for it un-checked that way we are both 
covered. It is good for the guitar to acclimatise fairly slowly to your 
internal room temp. Try and leave it as long as you can. We tend to try 
and wait for 24 hours but I totally understand if you can't wait that 
long.

Kind Regards,
Harriet
Express Music

On 2024-03-12 10:54, Łukasz Gołąbek wrote:
> Hi Harriet,
> 
> You have nothing to apologize for, it's not your fault. I simply have
> limited trust in courier companies since they broke my acoustic guitar
> in a Hiscox case. It looks like it will arrive today.
> I will let you know when I receive the parcel :)
> 
> Apparently, at low temperatures, you need to wait until the guitar
> reaches room temperature before opening the package. It's quite warm
> in Poland today - 7 degrees Celsius.
> Do you think I can open the case without any problems in the presence
> of the courier?
> 
> With Best Regards,
> Lukasz
> 
>> Wiadomość napisana przez hello@expressmusic.co.uk w dniu 12.03.2024, o 
>> godz. 11:47:
>> 
>> Hi Lukasz,
>> 
>> I have no idea why this has taken so long. I can only apologise for 
>> the delay on behalf of Fedex.
>> 
>> The tracking number says it is now at your local depot and out for 
>> delivery today before 6pm. Fingers crossed!
>> 
>> Keep in touch.
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> 
>> On 2024-03-11 14:07, Lukasz Golabek wrote:
>>> Hi Harriet,
>>> Thank you for the message. I am keep an eye on it, but I haven't had
>>> such bad experiences with a courier company regarding delivery time 
>>> and
>>> misleading information about the delivery date. I hope the package 
>>> will
>>> finally arrive and that it will be intact.
>>> With best Regards,
>>> Lukasz
>>> W dniu 06.03.2024 o 12:58, hello@expressmusic.co.uk pisze:
>>>> Hi Lukasz,
>>>> I have just double checked the tracking it appears we have no more
>>>> information than what it is showing you. We will keep an eye on it 
>>>> but
>>>> it is not unusual to take a couple of days to clear customs during
>>>> busy periods.
>>>> The shipping option we used was the only one available to us with 
>>>> full
>>>> insurance on the guitar. It is packed safely in it's case and should
>>>> be absolutely fine.
>>>> Keep in touch as/when we see it please and we will also keep a close
>>>> eye on the tracking.
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>> On 2024-03-06 11:49, Łukasz Gołąbek wrote:
>>>>> Hello,
>>>>> Do you always send parcels to Europe using the economy option?
>>>>> It looks like the shipment is stuck somewhere in Belgium and Fedex 
>>>>> is
>>>>> unable to predict when it will arrive.
>>>>> I wonder if staying in low-temperature warehouses for a long time 
>>>>> is
>>>>> safe for an acoustic guitar with a nitro finish.
>>>>> With Best Regards,
>>>>> Lukasz
>>>>>> Wiadomość napisana przez Łukasz Gołąbek <lukgolabek@gmail.com>
>>>>>> w dniu 28.02.2024, o godz. 12:23:
>>>>>> 
>>>>>> Hello Harriet,
>>>>>> finally succeeded! I'm sorry it took so long, but the bank blocked
>>>>>> my account by mistake and delayed unblocking it.
>>>>>> great, then I'll wait for the shipment :)
>>>>>> With best regards,
>>>>>> Lukasz
>>>>>>> Wiadomość napisana przez hello@expressmusic.co.uk w dniu
>>>>>>> 28.02.2024, o godz. 12:16:
>>>>>> Hi Lukasz,
>>>>>> You did it : )
>>>>>> We have been keeping an eye on all your efforts but finally it
>>>>>> worked.
>>>>>> We will get it ready to leave here in the next day or so.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>> On 2024-02-27 09:36, Łukasz Gołąbek wrote:
>>>>>> Ok, it's available now, but I'm still having trouble paying. The
>>>>>> bank
>>>>>> has to deal with it by tomorrow, so I will make the payment as 
>>>>>> soon
>>>>>> as
>>>>>> I can.
>>>>>> Regarding the setup, please set the string action as low as 
>>>>>> possible
>>>>>> without fret buzz :)
>>>>>> With Best Regards,
>>>>>> Lukasz
>>>>>> Wiadomość napisana przez Łukasz Gołąbek <lukgolabek@gmail.com>
>>>>>> w dniu 26.02.2024, o godz. 22:03:
>>>>>>> Hello,
>>>>>>> I had problems with card payment, but they already fixed it at 
>>>>>>> the
>>>>>>> bank.  I'm trying to buy again, but the guitar is no longer
>>>>>>> available on the website. Has anyone else bought it ?
>>>>>>> With best regards,
>>>>>>> Lukasz
>>>>>> Wiadomość napisana przez hello@expressmusic.co.uk w dniu
>>>>>> 26.02.2024, o godz. 16:23:
>>>>>> Hey,
>>>>>> If you use the link below it should come to the same total cost at
>>>>>> checkout when you select Poland as the shipping region.
>>>>>> https://www.expressmusic.co.uk/products.asp?code=300377
>>>>>> This way you can use credit or debit card to make payment.
>>>>>> Kind Regards,
>>>>>> Phil, Harriet & Tim
>>>>>> Express Music
>>>>>> On 2024-02-26 15:13, Lukasz Golabek wrote:
>>>>>> Hello,
>>>>>> Great! :)
>>>>>> I will make a purchase for the company. Can we make the payment by
>>>>>> card instead of a bank transfer?
>>>>>> Best Regards, Lukasz
>>>>>> W dniu 26.02.2024 o 14:49, hello@expressmusic.co.uk pisze:
>>>>>> Hi Lukasz,
>>>>>> Yes, it really is fantastic. Not sure if you have played an Atkin
>>>>>> before but they arrive to us straight from the factory where they
>>>>>> have a Plek machine and play great straight out the case.
>>>>>> We do all our normal checks before departure so if you have an
>>>>>> action height you particularly like, we will do our very best.
>>>>>> Kind Regards,
>>>>>> Phil, Harriet & Tim
>>>>>> Express Music
>>>>>> On 2024-02-25 10:29, Łukasz Gołąbek wrote:
>>>>>> Hello,
>>>>>> Thank you very much for your offer! :)
>>>>>> Let me ask you one more question: is everything technically ok 
>>>>>> with
>>>>>> the guitar? No deadspots, low action, great sound? :)
>>>>>> Best Regards,
>>>>>> Lukasz
>>>>>> Wiadomość napisana przez hello@expressmusic.co.uk w dniu
>>>>>> 24.02.2024, o godz. 18:01:
>>>>>> Hello Lukasz,
>>>>>> Thank you for your inquiry.
>>>>>> Yes, we can offer you the Atkin L36 at £2500.00,
>>>>>> here are our bank details if you like to to a transfer.
>>>>>> Lloyds Bank
>>>>>> Account Number: 35171560
>>>>>> Sort Code: 30-65-49
>>>>>> IBAN GB65 LOYD 3065 4935 1715 60
>>>>>> BIC LOYDGB21683
>>>>>> Please let us know if you require any further details.
>>>>>> Kind regards.
>>>>>> Phil, Harriet, and Tim.
>>>>>> On 2024-02-24 15:16, Lukasz Golabek wrote:
>>>>>> Hello!
>>>>>> I have question about Atkin L36:
>>>>>> https://www.expressmusic.co.uk/products.asp?code=300377
>>>>>> Would you be willing to lower the price to 2500 GBP (without vat
>>>>>> tax)
>>>>>> with shipping to Poland ? :)
>>>>>> With Best Regards
>>>>>> Lukasz
>>