File: D:/hMailServer/Data/expressmusic.co.uk/hello/48/{485EC3BF-AA31-4F87-B17B-C1D6FF90C43E}.eml
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
format=flowed
Content-Transfer-Encoding: 8bit
Date: Mon, 08 Jun 2020 13:48:06 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: matthew holland <mattrholland@outlook.com>
Subject: RE: Express Music Enquiry - 4073
In-Reply-To: <AM7PR10MB3286D88B4994B23C8C483D47CE860@AM7PR10MB3286.EURPRD10.PROD.OUTLOOK.COM>
References: <F7E6A3A25DEF44828B66966F18B4EC18@itpartnership.com>,<ad81120e40a1d28e4a809552a0bce4a8@expressmusic.co.uk>
<AM0PR10MB2930497C0B1D75FA25C9C493CEA10@AM0PR10MB2930.EURPRD10.PROD.OUTLOOK.COM>,<4178f63db83b902a583bf32adb92b377@expressmusic.co.uk>
<DB8PR10MB29403D343FF8D320C6B0791FCEBE0@DB8PR10MB2940.EURPRD10.PROD.OUTLOOK.COM>,<11976e8c83cfca305f975face6bcfdbc@expressmusic.co.uk>
<DB8PR10MB29401A088DC953B7D41FA53ACEBC0@DB8PR10MB2940.EURPRD10.PROD.OUTLOOK.COM>,<c8f78d99681360908644c48700042f43@expressmusic.co.uk>
<AM7PR10MB32869D772404437FD2A76E43CE890@AM7PR10MB3286.EURPRD10.PROD.OUTLOOK.COM>,<a5c075f790a494d2fe4b73fc5d37e673@expressmusic.co.uk>
<AM7PR10MB3286D88B4994B23C8C483D47CE860@AM7PR10MB3286.EURPRD10.PROD.OUTLOOK.COM>
Message-ID: <6bf9431fc245c8e8a84df76d125b36b5@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
Hi Matthew,
Having spoken to Carslbro they've advised you do indeed get it shipped
to us at the Coventry Store.
If it's easier you can drop it off. We're here Monday- Friday this week
between 11am-4pm.
The address if you wish to post it is:
Express Music Coventry
196-204 Binley Road
Coventry
CV3 1HG
Please note: Delivery hours are 11am-4pm Monday to Friday till 12th
June
From 16th June onwards the delivery hours are Tuesday to Saturday
11am-5pm
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 05/06/2020 16:49, matthew holland wrote:
> Great, I will wait to hear back from you then. Thank you.
>
> Sent from Mail [1] for Windows 10
>
> FROM: Express Music
> SENT: 05 June 2020 4:22 PM
> SUBJECT: RE: Express Music Enquiry - 4073
>
> Hi Matthew,
>
> I have enquired with Carlsbro about you sending it directly to them.
> I'm just waiting to hear back.
>
> We're back in the shop Monday so I will chase it again then if they
> haven't replied in the meantime.
>
> Have a great weekend.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 05/06/2020 14:04, matthew holland wrote:
> > Would I be able to send it via post instead and would that be to
> your
> > store on Binley Road? Thanks.
> >
> > Sent from Mail [1] for Windows 10
> >
> > FROM: Express Music
> > SENT: 04 June 2020 12:49 PM
> > TO: mattrholland@outlook.com
> > SUBJECT: RE: Express Music Enquiry - 4073
> >
> > Hey Matt,
> >
> > No worries yeah drop it into us and we can send it on for you.
> >
> > We're here 11am-4pm Monday to Friday. Just ring to the doorbell.
> >
> > Just be aware that if the manufacture doesn't deem it as a
> warranty
> > issue, there may be some carriage charges to pay.
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 04/06/2020 10:39, matthew holland wrote:
> > > Sent from Mail [1] for Windows 10
> > >
> > > Hello, I apologise for the late reply. I’ve just moved and
> needed
> > to
> > > unpack the drum kit to inspect the hi hat again and it does seem
> > to
> > > be
> > > broken. I think I’d like to send it to you so you could forward
> it
> > to
> > > the manufacturer.
> > >
> > > FROM: Express Music
> > > SENT: 13 May 2020 1:03 PM
> > > TO: mattrholland@outlook.com
> > > SUBJECT: RE: Express Music Enquiry - 4073
> > >
> > > Hi Matt,
> > >
> > > Ok we have a few options. You can wait till we re-open or you
> can
> > > send
> > > it to us and we will forward it to the manufacturer so they can
> > take
> > > a
> > > look at it and access whether it is a warranty issue.
> > >
> > > Our warehouse hours for delivery are 11am-4pm Monday to Friday.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 13/05/2020 10:37, matthew holland wrote:
> > > > It’s the pad that is faulty. Where the screws are underneath,
> > the
> > > pad
> > > > has come loose and won’t stay on when I’m drumming. I haven’t
> > got
> > > it
> > > > set up at the minute though because I have recently moved
> home.
> > > But I
> > > > can try and get a video of that would help.
> > > >
> > > > Sent from Mail [1] for Windows 10
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Tuesday, May 12, 2020 3:23:21 PM
> > > > TO: mattrholland@outlook.com <mattrholland@outlook.com>
> > > > SUBJECT: RE: Express Music Enquiry - 4073
> > > >
> > > > Hi Matt,
> > > >
> > > > Thanks for the extra detail. Do you think it's the pedal,
> cable
> > or
> > > > pads
> > > > that are faulty? Maybe try taking a video if you're not sure
> so
> > we
> > > > can
> > > > take a look.
> > > >
> > > > Unfortunatly at the moment, the shop is closed so there is a
> > > limited
> > > > amount we can do, but we will do our best to help.
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 11/05/2020 18:36, matthew holland wrote:
> > > > > Hi, yes I purchased it from your store, and the kit is the
> > > > Carlsbro
> > > > > CSD-130M and it was purchased last July.
> > > > >
> > > > > Sent from Mail [1] for Windows 10
> > > > >
> > > > > FROM: Express Music
> > > > > SENT: 11 May 2020 4:54 PM
> > > > > TO: mattrholland@outlook.com
> > > > > SUBJECT: Re: Express Music Enquiry - 4073
> > > > >
> > > > > Hi Matt,
> > > > >
> > > > > Please can you provide a bit more information about the
> make,
> > > > model
> > > > > and
> > > > > age of the kit. Also was it purchased from us?
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 11/05/2020 16:05, mattrholland@outlook.com wrote:
> > > > > > Name: Matt Holland
> > > > > >
> > > > > > Address: 91 Lloyd Crescent
> > > > > >
> > > > > > Postcode: CV2 5NY
> > > > > >
> > > > > > Telephone: 07432126804
> > > > > >
> > > > > > Email: mattrholland@outlook.com
> > > > > >
> > > > > > Enquiry: Electronic drum kit, Hi Hat has broken.
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1]
> [1] [1]
> > > >
> > > > FROM: Express Music
> > > > SENT: 12 May 2020 3:23 PM
> > > > SUBJECT: RE: Express Music Enquiry - 4073
> > > >
> > > > Hi Matt,
> > > >
> > > > Thanks for the extra detail. Do you think it's the pedal,
> cable
> > or
> > > > pads
> > > > that are faulty? Maybe try taking a video if you're not sure
> so
> > we
> > > > can
> > > > take a look.
> > > >
> > > > Unfortunatly at the moment, the shop is closed so there is a
> > > limited
> > > > amount we can do, but we will do our best to help.
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 11/05/2020 18:36, matthew holland wrote:
> > > > > Hi, yes I purchased it from your store, and the kit is the
> > > > Carlsbro
> > > > > CSD-130M and it was purchased last July.
> > > > >
> > > > > Sent from Mail [1] for Windows 10
> > > > >
> > > > > FROM: Express Music
> > > > > SENT: 11 May 2020 4:54 PM
> > > > > TO: mattrholland@outlook.com
> > > > > SUBJECT: Re: Express Music Enquiry - 4073
> > > > >
> > > > > Hi Matt,
> > > > >
> > > > > Please can you provide a bit more information about the
> make,
> > > > model
> > > > > and
> > > > > age of the kit. Also was it purchased from us?
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 11/05/2020 16:05, mattrholland@outlook.com wrote:
> > > > > > Name: Matt Holland
> > > > > >
> > > > > > Address: 91 Lloyd Crescent
> > > > > >
> > > > > > Postcode: CV2 5NY
> > > > > >
> > > > > > Telephone: 07432126804
> > > > > >
> > > > > > Email: mattrholland@outlook.com
> > > > > >
> > > > > > Enquiry: Electronic drum kit, Hi Hat has broken.
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1]
> [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1]
>
>
>
> Links:
> ------
> [1] https://go.microsoft.com/fwlink/?LinkId=550986