MIME-Version: 1.0
Date: Thu, 07 Dec 2023 15:50:14 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Blues JR
In-Reply-To: <LPKMGL27E6N_655dd55963b90_5742a49944c6_sprut@zendesk.com>
References: <LPKMGL27E6N@zendesk.com>
 <LPKMGL27E6N_655ccd7245240_4142a48921e3_sprut@zendesk.com>
 <04f48e9bcc12b51c0538aa05f8f03fa8@expressmusic.co.uk>
 <297f74e4dae6b9559619cf95354b6b72@expressmusic.co.uk>
 <LPKMGL27E6N_655dd55963b90_5742a49944c6_sprut@zendesk.com>
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Hi Ben,

Please could we get an eta on the following RA:10272517

Thank you,
Express Music

On 2023-11-22 10:18, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  22 Nov 2023, 10:18 GMT
> 
> Thanks Tim,
> 
> This has been with your customer a few months so we'd be looking to
> carry out a repair on this one initially. Obviously if this is not
> possible we will then issue a replacement.
> Your returns request has been approved.
> 
> RA number: 10272517
> UPS tracking: 1Z59RA159193258347
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  21 Nov 2023, 15:58 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> I think it's been like it from new but just got loser over the period
> he's owned it.
> I know he hasn't used it much, just at home as he's got a Blues Deluxe
> 
> for gigging.
> 
> I've attached a copy of his receipt.
> 
> Thanks.
> 
> Tim.
> 
>  Attachment(s)
> bjr.pdf [1]
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Nov 2023, 15:32 GMT
> 
> Hi Tim,
> 
> Thanks for your email. Could you please provide your customer's proof
> of purchase?
> Was the nut never able to tighten whilst they had it?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  21 Nov 2023, 15:13 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have a Blues junior combo S/N B921629 with a faulty input socket.
> It looks like the nut was put on off centre and some of the threads
> have
> stripped which makes it lose and it can't tighten causing the signal
> to
> cut out if the cable is moved.
> It was purchased from us a few weeks ago and the customer has
> requested
> a replacement.
> 
> Thanks.
> Tim.
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_2447.jpg
> IMG_2446.jpg
> 
>  Attachment(s)
> IMG_2446.jpg [2]
> IMG_2447.jpg [3]
> 
> Your request (585685) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [LPKMGL-27E6N]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/Fz9sJQEbYcmaMyFmmOP1zy7nu/?name=bjr.pdf
> [2] 
> https://fenderemea.zendesk.com/attachments/token/pjDXuJfrPwYhPMAe1rxKMj8Ay/?name=IMG_2446.jpg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/sBN6W57W4yNyGFVLoQtskMxIj/?name=IMG_2447.jpg
> [4] http://roundcube.itpartnership.com/www.fender.com