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Date: Sat, 11 Jul 2020 12:38:09 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Thomas Johnston <tajo411@yahoo.co.uk>
Subject: Re: Express Music Enquiry - 4134
In-Reply-To: <D7ED9851-6B9A-49B5-A833-9D53B2196A7E@yahoo.co.uk>
References: <4719b2224b766e1763fb71755ebe5ed7@expressmusic.co.uk>
 <D7ED9851-6B9A-49B5-A833-9D53B2196A7E@yahoo.co.uk>
Message-ID: <4b58d55dbd96604e969138290e3aafa1@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hey Thomas,

Yeah, we're happy for you to use UPS. All we ask is the amp comes back 
to us in all the original packaging and as it was when it left here.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 11/07/2020 12:11, Thomas Johnston wrote:
> Hi Harriet
> Would you be happy enough for me to us Ups,they are about £20 cheaper
> with full declared value,sorry I am sending it back but it was just
> too much for my home needs,thanks for sending me that quote and the
> details though
> Regards
> Thomas
>
>
> Sent from my iPhone
>
>> On 11 Jul 2020, at 10:55, Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>> Morning Thomas,
>>
>> I've just gone through the process of creating a label for return to 
>> give you an accurate cost. Please see details below.
>>
>> Collection and delivery
>> From Mr Thomas Johnston
>> Collection on Tuesday, 14 July 2020 between 08:00 and 15:00
>> Address details
>> To Express Music Company You
>>
>> Delivery on Wednesday, 15 July 2020 (Express)
>>
>> Address details
>> Shipment details
>> Total items: 1
>> 1x Box - 68 x 72 x 38cm - 19kg
>> Goods description
>> Guitar Amp
>>
>> Shipping costs
>> Total (incl. VAT)    £47.58
>>
>> It might be worth getting another quote to compare it too. Let me 
>> know whatever suits you best.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>>> On 10/07/2020 19:04, Thomas Johnston wrote:
>>> Hi Harriet
>>> How much will the shipping work out if you arrange it please
>>> Regards
>>> Thomas
>>>
>>> Sent from my iPhone
>>>
>>>>> On 10 Jul 2020, at 16:55, Express Music 
>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>
>>>> Hi Thomas,
>>>>
>>>> Yeah that's no problem. You can either arrange the shipping back 
>>>> to us yourself or we can arrange collection using TNT and deduct the 
>>>> shipping costs from your refund.
>>>>
>>>> Our address for return is:
>>>> Express Music Coventry
>>>> 196-204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>> Please note our warehouse delivery hours are:
>>>> Tuesday to Saturday 11am-5pm
>>>>
>>>> If you would like me to arrange a collection please let me know. 
>>>> Once we receive the amp back here and checked it over, well will 
>>>> issue a refund :)
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>>
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>>> On 10/07/2020 15:41, Thomas Johnston wrote:
>>>>> Hi Harriet
>>>>>
>>>>> I’m really sorry but I would like to return the amp for a full 
>>>>> refund
>>>>> please,can you tell me what I need to do
>>>>> Regards
>>>>> Thomas
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>>>> On 30 Jun 2020, at 14:03, Thomas Johnston <tajo411@yahoo.co.uk> 
>>>>>>> wrote:
>>>>>>
>>>>>> 
>>>>>>
>>>>>> Thanks Harriet
>>>>>>
>>>>>>> On Tuesday, 30 June 2020, 14:00:37 BST, Express Music 
>>>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>>>
>>>>>> Hi Thomas,
>>>>>>
>>>>>> Sorry for the delayed reply. We're not in the shop on Sundays &
>>>>>> Mondays. Thanks for your order. Your new amp is boxed up safely 
>>>>>> and
>>>>>> leaving here today : )
>>>>>>
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>>
>>>>>> Express Music
>>>>>> 196 - 204 Binley Road
>>>>>> Coventry
>>>>>> CV3 1HG
>>>>>>
>>>>>> On 28/06/2020 05:05, Thomas Johnston wrote:
>>>>>>> Hi Harriet
>>>>>>> So it would be £719 to me inc postage and it’s brand new in 
>>>>>>> original
>>>>>>> box
>>>>>>> Regards
>>>>>>> Thomas
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>>> On 27 Jun 2020, at 10:55, Express Music
>>>>>>>> <coventry@expressmusic.co.uk> wrote:
>>>>>>>>
>>>>>>>> Hi Thomas,
>>>>>>>>
>>>>>>>> The price listed is the best we can do on this amp. We cover 
>>>>>>>> the
>>>>>>>> shipping costs to N.Ireland. Let me know if you need any more 
>>>>>>>> help
>>>>>>>> with your order.
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>>
>>>>>>>> Express Music
>>>>>>>> 196 - 204 Binley Road
>>>>>>>> Coventry
>>>>>>>> CV3 1HG
>>>>>>>>
>>>>>>>>> On 26/06/2020 19:03, tajo411@yahoo.co.uk wrote:
>>>>>>>>> Name: Thomas
>>>>>>>>>
>>>>>>>>> Email: tajo411@yahoo.co.uk
>>>>>>>>>
>>>>>>>>> Enquiry: Marshall 2525c
>>>>>>>>> Hi is this your very best price on this,ps I live in Northern
>>>>>>>>> Ireland
>>>>>>>>
>>>>>>>>
>>>>
>>>>
>>
>>