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Date: Mon, 25 Nov 2019 13:49:16 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: RE: taylor 514ce possible neck reset - ST#87154
In-Reply-To: <8D7773697A7B7B45850644C67803045C517BC1B2@EX01.taylorguitars.com>
References: <8D7773697A7B7B45850644C67803045C517B3A95@EX01.taylorguitars.com>
 <aca93e83e9f5270c2f49ddddda7d1014@expressmusic.co.uk>
 <8D7773697A7B7B45850644C67803045C517BC1B2@EX01.taylorguitars.com>
Message-ID: <54d2d9317227af4d6fe76e074cc66c11@expressmusic.co.uk>
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Hello Michel

Thank you for offering to do this, we appreciate it very much.
Can you please create an RMA for this and I will get it boxed up and 
ready for shipment.

Thanks Again for this

---
Regards
Ollie
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 25/11/2019 13:36, Michel Gambini wrote:
> Hi Ollie,
>
> Sorry about this inconvenience.
> It is unlikely that the headstock would get scratched like that
> during repair, and that we would sent it back without our technicians
> taking any action to remedy it.
> Nevertheless I  want to offer to have this guitar returning to us to
> have the headstock refinished, at no charge.
>
> Again, I am sorry about the situation.
> Let me know if we can create an RMA for this guitar and I will be 
> happy to help.
> Best regards,
>
> Michel Gambini
> Administrative Assistant / Customer Service
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
>
>
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Monday, November 25, 2019 12:39 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: taylor 514ce possible neck reset - ST#87154
>
> Hi Michel
>
> The customer collected this guitar on Saturday, he was very happy
> with the repair, however, he came in this morning with the guitar and
> there are some scratches around the headstock that he is saying were
> not there before. I have attached some pictures of this. Please 
> advise
> if there is anything you can do regarding this
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 04/11/2019 08:40, Michel Gambini wrote:
>> Hi Ollie,
>>
>> Thank you for your message.
>> Our reference for this service is ST#87154.
>>
>> You will receive another email with a link to book the collection of
>> this guitar from your store.
>> Let me know if you need any further assistance and I will be happy 
>> to
>> help.
>> Best regards,
>>
>> Michel Gambini
>> Administrative Assistant / Customer Service
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: Friday, November 1, 2019 4:05 PM
>> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
>> Subject: taylor 514ce possible neck reset
>>
>> Hello Michel
>>
>> Following up on our phone conversation regarding a neck reset.
>>
>> Customers guitar is a 512ce
>> Serial Number is: 1108241049
>> Customer name is: John Turl