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Date: Thu, 6 Nov 2025 06:57:55 -0800 (PST)
From: Westside Distribution Ltd <info@westsidedistribution.com>
Reply-to: Westside Distribution Ltd
<cases.5404013.64471_832580_49205.2016bcdd88@5404013.email.netsuite.com>
To: hello@expressmusic.co.uk
Message-id:
<d7j3og69irw5a4fioc69482eoy0tgb7hyjj85a4wwcygs9cjqxlxm8nlhiofza1g@netsuite.com>
Subject: Case # 001356 Updated: "D10ESPL Pickup cutting out"
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<p><img src=3D"https://5404013.app.netsuite.com/core/media/media.nl?id=3D16=
14&c=3D5404013&h=3DcVj4456NMqV1wX2jhPTMV_KPkRRR-IASIj1_vClLH-bCD4Np=
" width=3D"300" border=3D"0" /></p>
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<td colspan=3D"2" align=3D"left">Case #001356 has been updated.<br /> =
</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap" width=3D"20%"><strong>Case Number</str=
ong></td>
<td valign=3D"top" width=3D"80%">001356</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Subject</strong></td>
<td valign=3D"top">D10ESPL Pickup cutting out</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Customer</strong></td>
<td valign=3D"top">Express Music (MLC) Limited</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Contact</strong></td>
<td valign=3D"top">Express Music (MLC) Limited : Tim</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Creation Date</strong></td>
<td valign=3D"top">05/11/2025, 15:45:00 (GMT) Greenwich Mean Time : Dublin,=
Edinburgh, Lisbon, London</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Type</strong></td>
<td valign=3D"top">Problem</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Priority</strong></td>
<td valign=3D"top">Medium</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Case Status</strong></td>
<td valign=3D"top">In Progress</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Updated By</strong></td>
<td valign=3D"top">Ruaraidh Macleod</td>
</tr>
<tr valign=3D"top">
<td valign=3D"top" nowrap=3D"nowrap"><strong>Date Updated</strong></td>
<td valign=3D"top">06/11/2025, 14:57:55 (GMT) Greenwich Mean Time : Dublin,=
Edinburgh, Lisbon, London</td>
</tr>
<tr valign=3D"top">
<td colspan=3D"2" valign=3D"top"><span style=3D"font-size: 9px; font-family=
: Verdana,Arial,Helvetica,sans-serif;"><br /><img src=3D"http://content.net=
suite.com/images/icons/crm/icon_updateCase.gif" align=3D"absbottom" /><span=
style=3D"color: #666666;"> Reply to this email to update this case.</span>=
</span>
</td>
</tr>
</tbody>
</table>
<hr noshade=3D"noshade" size=3D"1" width=3D"100%" />
<blockquote>
<p><strong>Message History</strong><br /><span style=3D"color: #666666;"> =
-----Original Message-----<br>From: Ruaraidh Macleod<b=
r>Sent: 06/11/2025<br>Subject: D10ESPL Pickup cutting out<br><br><p>Hi agai=
n,</p><p>=C2=A0</p><p>I have a replacement piezo leaving us in the post thi=
s evening.</p><p>=C2=A0</p><p>Kind regards,</p><p>Ruaraidh</p><br><br>-----=
Original Message-----<br>From: Tim<br>Sent: 06/11/2025<br>Subject: D10ESPL =
Pickup cutting out<br><br>Hi Ruaraidh,<br /><br />Thanks for getting back t=
o me, it's not uneven string volume that's the <br />issue, the pickup sign=
al cuts out completely but when taken out of the <br />slot and move the si=
gnal comes back.<br />It's a Martin E1 system, I've attached a picture of t=
he faulty pickup if <br />that helps.<br /><br />Thanks again.<br />Tim.<br=
/><br />On 2025-11-06 13:22, Westside Distribution Ltd wrote:<br />> Ca=
se #001356 has been updated.<br />> <br />> =09=09Case Number<br />&=
gt; =09=09001356<br />> <br />> =09=09Case Subject<br />> =09=
=09D10ESPL Pickup cutting out<br />> <br />> =09=09Customer<br />>=
; =09=09Express Music (MLC) Limited<br />> <br />> =09=09Contact<br=
/>> =09=09Express Music (MLC) Limited : Tim<br />> <br />> =09=
=09Creation Date<br />> =09=0905/11/2025, 15:45:00 (GMT) Greenwich Mean=
Time : Dublin, Edinburgh,<br />> Lisbon, London<br />> <br />> =
=09=09Case Type<br />> <br />> =09=09Case Priority<br />> =09=09=
Medium<br />> <br />> =09=09Case Status<br />> =09=09In Progress=
<br />> <br />> =09=09Updated By<br />> =09=09Ruaraidh Macleod<b=
r />> <br />> =09=09Date Updated<br />> =09=0906/11/2025, 13:22:=
10 (GMT) Greenwich Mean Time : Dublin, Edinburgh,<br />> Lisbon, London<=
br />> <br />> Reply to this email to update this case.<br />> <b=
r />> -------------------------<br />> <br />>> Message History=
<br />>> -----Original Message-----<br />>> From: Ruaraidh Macl=
eod<br />>> Sent: 06/11/2025<br />>> Subject: D10ESPL Pickup cu=
tting out<br />>> <br />>> Good afternoon,<br />>> <br />=
>> There's every chance the base of the saddle is uneven on this one.=
<br />>> Could you give it a check please?<br />>> <br />>&g=
t; If that isn't the issue could you let me know which pickup system it<br =
/>>> is and I'll see if we have any spares.<br />>> <br />>&=
gt; Many thanks,<br />>> <br />>> Ruaraidh<br />>> <br />=
>> -----Original Message-----<br />>> From: Westside Info Box<b=
r />>> Sent: 05/11/2025<br />>> Subject: D10ESPL Pickup cutting=
out<br />>> <br />>> -----Original Message-----<br />>> =
From: hello@expressmusic.co.uk <hello@expressmusic.co.uk><br />>&g=
t; Sent: 05 November 2025 15:36<br />>> To: Info Mailbox <info@wes=
tsidedistribution.com><br />>> Subject: D10ESPL<br />>> <br =
/>>> Hi,<br />>> <br />>> We have just had a customer pop=
in with a D10E Road Series Special<br />>> S/N<br />>> 2914422=
that has a problem with the pick cutting out when pressure<br />>> i=
s applied to the bridge saddle, would you be able to supply us with<br />&g=
t;> a replacement pickup please?<br />>> <br />>> Kind regar=
ds.<br />>> Tim.<br />>> <br />>> Kind Regards,<br />>=
> Phil, Tim & Harriet<br />>> <br />>> Express Music<br =
/>>> B2 & B3 Quarry Park<br />>> Old Milverton Lane<br />&g=
t;> Leamington Spa<br />>> CV32 6RW<br />>> <br />>> 0=
1926 808982<br />> <br />> -------------------------<br><br>-----Orig=
inal Message-----<br>From: Ruaraidh Macleod<br>Sent: 06/11/2025<br>Subject:=
D10ESPL Pickup cutting out<br><br><p>Good afternoon,</p><p>=C2=A0</p><p>Th=
ere's every chance the base of the saddle is uneven on this one. =C2=A0Coul=
d you give it a check please?</p><p>If that isn't the issue could you let m=
e know which pickup system it is and I'll see if we have any spares.</p><p>=
=C2=A0</p><p>Many thanks,</p><p>Ruaraidh</p><br><br>-----Original Message--=
---<br>From: Westside Info Box<br>Sent: 05/11/2025<br>Subject: D10ESPL Pick=
up cutting out<br><br><br /><br />-----Original Message-----<br />From: hel=
lo@expressmusic.co.uk <hello@expressmusic.co.uk> <br />Sent: 05 Novem=
ber 2025 15:36<br />To: Info Mailbox <info@westsidedistribution.com><=
br />Subject: D10ESPL<br /><br />Hi,<br /><br />We have just had a customer=
pop in with a D10E Road Series Special S/N<br />2914422 that has a problem=
with the pick cutting out when pressure is applied to the bridge saddle, w=
ould you be able to supply us with a replacement pickup please?<br /><br />=
Kind regards.<br />Tim.<br /><br />Kind Regards,<br />Phil, Tim & Harri=
et<br /><br />Express Music<br />B2 & B3 Quarry Park<br />Old Milverton=
Lane<br />Leamington Spa<br />CV32 6RW<br /><br />01926 808982<br><br> <=
/span></p>
</blockquote>
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