MIME-Version: 1.0
Date: Fri, 09 Feb 2024 14:54:13 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Tidepool Strat
In-Reply-To: <VDMXW4E51N5_65c6393753eb9_4939302177289_sprut@zendesk.com>
References: <VDMXW4E51N5@zendesk.com>
 <38cf6685c3120543558ffb9c04ca8a07@expressmusic.co.uk>
 <VDMXW4E51N5_65c6393753eb9_4939302177289_sprut@zendesk.com>
Message-ID: <4d3bf1c915b919c10cd855d51bd396dc@expressmusic.co.uk>
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Hi Rafael,

Please can we arrange a return and replacement on this. We are not happy 
to sell something with this extent of damage.

Kind Regards,
Phil


On 2024-02-09 14:39, Rafael Berlanga (Fender Musical Instruments EMEA) 
wrote:
> ##- Please type your reply above this line -##
> 
>  Rafael Berlanga (Fender Musical Instruments)
> 
>  9 Feb 2024, 14:39 GMT
> 
> Hi Phil,
> 
> Thanks for your email. Please, would you accept a 10 percen discount
> for this defect?
> 
> Best,
> 
> Rafael
> 
>  Express Music
> 
>  9 Feb 2024, 13:43 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi team,
> 
> We have just taken delivery of a Player series Strat with a chip in
> the
> top. Please can we get a return and replacement organised.
> 
> Product code:0144502513
> Serial Number: MX23120836
> 
> Kind Regards,
> Express Music
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 3C2904F2-2824-4DC4-982B-DF50A4720C90 1.JPG
> 
>  Attachment(s)
> 3C2904F2-2824-4DC4-982B-DF50A4720C90 1.JPG [1]
> 
> Your request (607464) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
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> 
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> Fender products [VDMXW4-E51N5]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/iUP8EclGHA6HKu26gvLInqlVm/?name=3C2904F2-2824-4DC4-982B-DF50A4720C90+1.JPG
> [2] http://roundcube.itpartnership.com/www.fender.com