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Date: Wed, 15 Apr 2026 14:22:09 +0100
From: hello@expressmusic.co.uk
To: Westside Distribution Ltd
 <cases.5404013.95153_988597_49212.8a8463be61@5404013.email.netsuite.com>
Subject: Re: Case # 001660 Updated: "Martin 00X2E-COCO Back separating"
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Hi Ruaraidh,

We have the guitar back with us. It doesn't look to have been bashed 
around to our eyes but keen to know your thoughts. It's boxed up and 
ready to go.

Kind Regards,
Phil
Express Music

On 2026-04-07 14:36, Westside Distribution Ltd wrote:
> Case #001660 has been updated.
> 
>  		Case Number
>  		001660
> 
>  		Case Subject
>  		Martin 00X2E-COCO Back separating
> 
>  		Customer
>  		Express Music (MLC) Limited
> 
>  		Contact
>  		Express Music (MLC) Limited : Phil
> 
>  		Creation Date
>  		07/04/2026, 14:28:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
> Lisbon, London
> 
>  		Case Type
>  		Problem
> 
>  		Case Priority
>  		Medium
> 
>  		Case Status
>  		In Progress
> 
>  		Updated By
>  		Ruaraidh Macleod
> 
>  		Date Updated
>  		07/04/2026, 14:36:44 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
> Lisbon, London
> 
>  Reply to this email to update this case.
> 
> -------------------------
> 
>> Message History
>> -----Original Message-----
>> From: Ruaraidh Macleod
>> Sent: 07/04/2026
>> Subject: Martin 00X2E-COCO Back separating
>> 
>> Good afternoon,
>> 
>> It's a bit difficult to see from the picture here.  This kind of
>> damage is normally caused but some form of impact or compression.
>> 
>> We can take a look at it and see if we can repair it but please be
>> aware that any repair may be visible after the work is carried out.
>> 
>> Let me know when you have the guitar back and I'll issue a returns
>> authorisation.
>> 
>> Kind regards,
>> 
>> Ruaraidh
>> 
>> -----Original Message-----
>> From: misc999
>> Sent: 07/04/2026
>> Subject: Martin 00X2E-COCO Back separating
>> 
>> -----Original Message-----
>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>> Sent: 07 April 2026 14:07
>> To: Ruaraidh MacLeod <ruaraidh.macleod@westsidedistribution.com>
>> Subject: Martin Fault ...
>> 
>> Hi Ruaraidh
>> 
>> Customer purchased a OOX2AE from us earlier this year, he has
>> noticed the side is coming away from the back (image attached)
>> 
>> He assures us the guitar has been kept in its case when not in use,
>> I have not seen the guitar yet myself as this was a web order.
>> 
>> Martin OOX2AE
>> Serial Number 2942969
>> Purchase 7/1/26
>> 
>> Whats the best course of action to get this resolved ?
>> 
>> Phil
>> Express Music
>> 
>> On 2026-04-07 13:50, hello@expressmusic.co.uk wrote:
>>> 
>>> 
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982
> 
> -------------------------