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References: <8a6a85e3fde6c839eb1f12071e163956@expressmusic.co.uk>
 <CAMyqbk99jnoDud9tpG2e-bpBXTY_dZWs+FPLueJd5ygoZfYxxg@mail.gmail.com> <3412b470811bfa5a843e4a459d362e93@expressmusic.co.uk>
In-Reply-To: <3412b470811bfa5a843e4a459d362e93@expressmusic.co.uk>
From: anne langerak <annelangerak90@gmail.com>
Date: Wed, 18 Feb 2026 16:10:23 +0000
Message-ID: <CAMyqbk9+EDhL+VrsY017fasmSz3uZE6o4=B8hbt8T18OZRwvgw@mail.gmail.com>
Subject: Re: Missing case
To: hello@expressmusic.co.uk
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Hi Tim,

I know, it's such a shame, it's otherwise a very nice case.

Any day is fine for pick up.

Kind regards,
Anne

On Wed, 18 Feb 2026, 15:55 , <hello@expressmusic.co.uk> wrote:

> Hi Anne,
>
> Thanks for the photo, it has clearly taken quite a hit hasn't it!
>
> Once again we are very sorry this has happened during transit. Please
> let us know when we can arrange a collection and we will send you some
> labels to print out and attach to the box.
>
> Kind Regards,
> Tim
> Express Music
>
> On 2026-02-18 14:38, anne langerak wrote:
> > Hi Tim,
> >
> > I have attached a photo of the cracked guitar case.
> >
> > Kind regards,
> > Anne
> >
> > On Tue, 17 Feb 2026, 16:09 , <hello@expressmusic.co.uk> wrote:
> >
> >> Hello Anne,
> >>
> >> Just giving you a quick update for the missing SKB case. FedEx have
> >> messaged to say the package hasn't been scanned for a while and
> >> they're
> >> looking into why that is.
> >> Sorry we haven't got anything more conclusive yet, we're hoping for
> >> more
> >> news tomorrow.
> >>
> >> Kind regards.
> >> Tim.
> >>
> >> Kind Regards,
> >> Phil, Tim & Harriet
> >>
> >> Express Music
> >> B2 & B3 Quarry Park
> >> Old Milverton Lane
> >> Leamington Spa
> >> CV32 6RW
> >>
> >> 01926 808982
>
>

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<div dir=3D"auto">Hi Tim,<div dir=3D"auto"><br></div><div dir=3D"auto">I kn=
ow, it&#39;s such a shame, it&#39;s otherwise a very nice case.</div><div d=
ir=3D"auto"><br></div><div dir=3D"auto">Any day is fine for pick up.</div><=
div dir=3D"auto"><br></div><div dir=3D"auto">Kind regards,</div><div dir=3D=
"auto">Anne</div></div><br><div class=3D"gmail_quote gmail_quote_container"=
><div dir=3D"ltr" class=3D"gmail_attr">On Wed, 18 Feb 2026, 15:55 , &lt;<a =
href=3D"mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>&gt; w=
rote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex=
;border-left:1px #ccc solid;padding-left:1ex">Hi Anne,<br>
<br>
Thanks for the photo, it has clearly taken quite a hit hasn&#39;t it!<br>
<br>
Once again we are very sorry this has happened during transit. Please <br>
let us know when we can arrange a collection and we will send you some <br>
labels to print out and attach to the box.<br>
<br>
Kind Regards,<br>
Tim<br>
Express Music<br>
<br>
On 2026-02-18 14:38, anne langerak wrote:<br>
&gt; Hi Tim,<br>
&gt; <br>
&gt; I have attached a photo of the cracked guitar case.<br>
&gt; <br>
&gt; Kind regards,<br>
&gt; Anne<br>
&gt; <br>
&gt; On Tue, 17 Feb 2026, 16:09 , &lt;<a href=3D"mailto:hello@expressmusic.=
co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmusic.co.uk</a>&gt=
; wrote:<br>
&gt; <br>
&gt;&gt; Hello Anne,<br>
&gt;&gt; <br>
&gt;&gt; Just giving you a quick update for the missing SKB case. FedEx hav=
e<br>
&gt;&gt; messaged to say the package hasn&#39;t been scanned for a while an=
d<br>
&gt;&gt; they&#39;re<br>
&gt;&gt; looking into why that is.<br>
&gt;&gt; Sorry we haven&#39;t got anything more conclusive yet, we&#39;re h=
oping for<br>
&gt;&gt; more<br>
&gt;&gt; news tomorrow.<br>
&gt;&gt; <br>
&gt;&gt; Kind regards.<br>
&gt;&gt; Tim.<br>
&gt;&gt; <br>
&gt;&gt; Kind Regards,<br>
&gt;&gt; Phil, Tim &amp; Harriet<br>
&gt;&gt; <br>
&gt;&gt; Express Music<br>
&gt;&gt; B2 &amp; B3 Quarry Park<br>
&gt;&gt; Old Milverton Lane<br>
&gt;&gt; Leamington Spa<br>
&gt;&gt; CV32 6RW<br>
&gt;&gt; <br>
&gt;&gt; 01926 808982<br>
<br>
</blockquote></div>

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